My 89 year old mother moved to Middlewoods of Farmington 6 months ago and we could not be more…read morethrilled! Middlewoods is a wonderfully warm, friendly community. Ginny and Bianca are amazing. From top to bottom the staff is friendly and caring. My mother really enjoys the food and activities, particularly bingo and musical guests. Covid has been challenging everywhere, but Middlewoods has handled it extremely well. I spent a long time researching places for my mom and Middlewoods has been a home run! My mom and our family could not be more pleased with the choice.

I recently visited a family member at Middlewoods. I felt welcomed by the staff, it was modern and…read moreclean and exceeded my ideas of an assisted living community. My uncle loves living there, and having other residents to spend time with really tops it all.

Avoid This Company -- Extremely Misleading and Disrespectful of Privacy…read moreI strongly advise against using A Place for Mom. My experience researching assisted living options for my mother was deeply frustrating and felt deceptive. After completing their online form, my phone rang immediately. A representative named Jill called to review options in my area and offered to email me a list of facilities. I clearly and explicitly told her not to share my personal information with any facilities until I had time to review the suggestions and decide how I wanted to proceed. Despite this, within minutes of ending the call I began receiving a flood of phone calls, texts, and emails from multiple assisted living facilities--exactly what I had said I did not want. It was overwhelming and intrusive. When I spoke with several of the facilities, they confirmed what I suspected: A Place for Mom routinely distributes personal information immediately to generate referral fees. Several even told me they do not recommend working with this company. Friends I later spoke with shared similar experiences. This company ignored my explicit instructions, mishandled my personal information, shared my personal information, and created unnecessary stress at an already difficult time. I do not recommend using A Place for Mom under any circumstances. DO NOT USE A PLACE FOR MOM! A quick look at YELP reviews will confirm same experiences and their very low rating.

I got in touch with A Place For Mom when mom's heath was failing and we weren't sure if she was…read moregoing to be able to remain independent when she was released from the nursing home she was sent to to recuperate after a hospital stay. The woman I spoke with was very empathetic, and we spent over an hour during our the first conversation as I explained the situation to her, and she presented me with various options. I was asked what kind of budget I thought my mom would be comfortable with and I explained that something between $1k - 2k per month would probably be where we wanted to be. The woman said that that would certainly narrow things down a bit from the 20 or so places available in the area, but was doable, and would still give us perhaps 6 places to choose from. With mom expected to be released from the nursing home within a week or two, there was no time to waste, so I set up appointments to visit 4 of these facilities the following week. When I visited the first place, I was a bit shocked when they told me they understood that I was aware their monthly charge would be $5K a month, and barreled on with a presentation of the benefits included (a canned sales pitch lasting at least 15 minutes). When the woman finally stopped talking, I told her that something must have gotten lost in the translation, as we weren't looking to spend that much, as my mom just didn't have that much money and the family wasn't able to help with her care financially. When she asked how much we were thinking of, I said somewhere between $1k - 2k would be what we had available. With that, she slowed down her pace, and stared into my eyes saying "That is a bit low. You're probably not going to be able to find any place to take care of your mom for that amount...." she said "I'm pretty sure you're going to find everyone is going to be asking for $5k a month, as that is pretty much the standard price that all elderly care residential services are getting". After a little bit of silence, almost as an afterthought, she said "well... we do have a handful of 'shared apartments', but there is only one available right now, I believe... let me look" then she checked her computer and announced that "yes, there is one unit available. The shared apartments go for $2,650 a month", she said, but "being a first come, first served facility, if you're interested in that unit, we would require an immediate, non-refundable, deposit of $2k to hold the unit for 2 weeks", then asked "how does that sound...?" I explained I really had no idea when my mom was going to be released, and if she wasn't released within the 2 weeks as expected, putting a deposit down without really knowing what was going on would be foolish. I explained I really needed to check in with the nursing home and see how my mom was doing and see if I could get a date they expected to release her. I also explained I had 3 other places to visit and wouldn't be in a position to make any kind of decision until I'd seen what our options really were. I asked if that made sense to her, and she agreed that it did. At this point she asked if I would like a tour of the residence, and then took me on a tour of the facility. Every room we went into felt terribly small. Normally, I don't get claustrophobia at all, and yet every one of the living quarters were small enough to make me feel closed in and uncomfortable. I was told these were "full-size, single-occupancy" units, and while I don't know what they were in square feet, each of these apartments were only about the size of my living room... seriously. I thought, hell no... I couldn't stand to live in one room of this size, and couldn't bear to see my mom living like that. It would be like being in prison, they were so small. When I finally commented "it's a bit small", the Director flippantly said, "oh, they get used to it after a couple of weeks...". Seeing the concern on my face, she added, "they really don't spend much time in their rooms anyway. We have all kinds of activities, and we encourage them to socialize.... we check on them every morning and ask them what their plans for the day are; they get a sheet of the weekly/monthly activities, and we remind them of what's available each day..." Of course, I'm thinking "for this you want $5k a month ??? Really ???" I simply nodded, indicating I understood, and we continued the tour. When we got to the "shared apartment", it was pretty much the same size as the "individual" units, but had a short hallway on the left of where we first entered, about 6 feet long or so, with a doorway on the right. Both, individual and shared units, had one tiny little mini-refrigerator and a very small sink and counter, with a microwave (that took up almost all the space). The hallway by the doorway was where the 2nd bedroom was - just large enough to barely fit a twin bed inside and a dresser. It was a closet. **All the other facilities were the same

They leave their facilities in shambles. They don't pay their vendors and therefore get shut off…read morefrom the said service. Whether it be the milk order, the kitchen appliance repair company or landscaping companies as well as entertainers that come to give a show to the Residents. This company has been doing it for years and years Don't pay a vendor and open a new account with a similar service company, only to chew and screw again

Moved my family member in and couldn't be happier with the team and facility. The staff and Prime…read moredoctors group have been great to work with and the care is top notch.

I sing at Assisted Living and Retirement Homes throughout the State and see through that experience…read moreThe Residence to be a place of loving and caring. The staff obviously consider their jobs are important and I see that in the demeanor of the residents. Of course I only interact with the residents and staff for an hour or so but I have been doing these shows for long enough to know when residents are feeling loved or not. Kudos to The Residence at Brookside. Jeff

If you truly love your family member, DO NOT send them here! Lot's of neglect, administration…read moreconstantly changing, no return phone calls, just awful care.

From the owner: The Atrium at Rocky Hill in Rocky Hill, CT provides Mind and Memory Care focused exclusively on…read moresupporting individuals with memory loss. Residents benefit from personalized care, engaging daily experiences, and a secure environment designed for comfort, familiarity, and connection. Chef-prepared dining and meaningful programs help residents live with dignity and purpose.

As a family we have had the wonderful pleasure of having Masonicare Home Care for my husband who…read moresuffered a severe stroke approximately 2 years ago. We have a terrific Home Health Aid three times a week for an hour. We treasure her. She is so gentle and caring with my husband at all times! Her work ethics are impeccable! She has also helped me find ways to make my new responsibilities with my husband a little easier. The Home Care Nurse that visits us and examines my husband is a true professional with the Best "bed side manner" I've ever seen. She always seems to get him to relax and engage her in a conversation about sports and his beloved teams! Before he knows it she has examined him and can make a through assessment of his health. She is always on top of Any change in his medical status with any further recommendations for treatment or tests. As his wife and now caregiver I'm much more at ease knowing she's his nurse! The Physical Therapy Dept has also been terrific to find just the right therapist to help my husband reach each goal and to continue to set new ones!! The Speech Therapist deserves a huge thank you for the extraordinary advancements she has made with my husband! When she first began working with him he was almost completely non-verbal. With her expertise, patience, and dedication he now can and does have wonderful conversations with family and friends!! Each week she somehow gets him a little closer to his "old self" as he puts it. Thank-you to all! In addition to the home staff I'd also like to say thank you to the Scheduling Staff they always call me each week to let me know the days and times the aide will be at our house to help. I would like to tell all of Masonicare Thank you for your excellent service. You all have made a very difficult time more bearable with your kindness and dedicated staff!

We hired Masionicare at Home to look after my mother during her hospice care time at home. After…read morenine weeks, I can only say their service has declined markedly since we hired them in 2016 to look after our father in similar circumstances. Our biggest gripes are the awful scheduling services, and the very gruff, uncaring women who answer their phones. 90% of my phone calls to the central number leave me feeling the person answering the phone resents being bothered with my questions. Although the individual aides and nurses, have been good, our problem is the complete lack of any consistency in scheduling. Numerous times during these 2+ months, aide visits have been changed on the day of arrival minute. We never receive any advance information about nursing visits except for the planned days of visits. No expected windows of time for their visits are ever offered. We have complained about this for six weeks in a row, and the receptionists who answered the phones simply could not care less. The case manager nurse who took over for my mom several weeks ago has never been back. And with all the nurses, it is extremely burdensome when they never tell us an expected time of arrival, so we have to wait throughout the day wondering whether they will come at 9:00 am or 2:00 pm. It makes it impossible to leave home on these days to run errands, take a care-taking break, or anything. It is an unneeded stress placed on family that could be solved with simple professionalism of informing us of a time window for arrival. I agree with a few other reviewers here that while the care itself is not bad, the awful lack of communication is a problem that Masonicare neither cares about nor seems interested in solving. They seem clueless on what family caretakers are going through.

Let me start off by saying that I've been a patient in a few other nursing homes, so I'd like to…read morethink I'm pretty familiar with typical nursing home standards. I'm also quite a bit younger than your typical elderly nursing home patient. First off, this is the first facility I've encountered with a freakin CONCIERGE! She was absolutely incredible and I found the time spent talking to her to be a highlight of my experience. She also brought cookies! With that said, while they aren't perfect, and a nursing home isn't a vacation destination or resort, I found that my month long stay at Autumn Lake was much better than I'd expect after reading other reviews. I found it to be a much better than average nursing home experience. I wholeheartedly recommend Autumn Lake to anyone looking for a place for themselves or a loved one and would prefer to stay here again if I should need to. I'll break my review down into a few categories that I feel are most important: STAFF: I find that one of the most important aspects of a well run nursing home are a staff that genuinely cares for their patients and tries their absolute best to attend to their needs. I found that from the Administrator and the APRNs on down to the nurses aides & cleaning people as well as everyone in between, that is most certainly the case with the overwhelming majority (like 95% or 19 out of 20) of the staff at Autumn Lake. With that said, much like every other nursing home that I have experienced, they are frequently, if not chronically a bit under staffed in terms of nurses and aides especially. But again, I feel like my needs were attended to much better than other nursing homes. I also found the staff to be very competent, thorough and then some across the board in most cases. FACILITY (building & room quality and cleanliness) While I'm sure there are fancier places in Fairfield County etc, I don't believe I've seen a facility with nicer rooms than Autumn Lake. I'll include a photo so you can make your own judgment. In my opinion, the rooms are gorgeous as well as VERY spacious compared to others I've been in. The housekeeping staff came in daily to thoroughly clean & disinfect the bathroom and patient rooms, sweep & mop. Maintenance responded quickly to any needed repairs. My biggest gripe with the room is that I did find the bed to be a bit too hard & small for my liking despite it being an air type mattress that was fully adjustable. I also found the position of the handrails to be a minor annoyance. The fact that they were not adjustable also didn't make much sense to me. Beyond that, I have always found most nursing homes a bit too warm. In nursing home scenarios, I found that room temperature can either make or break a person's quality of life. Each room in the facility has it's own recently installed & individually controlled HVAC unit and the temperature was always kept exactly to my liking. To be perfectly honest, I found the AC better than what I have in my own home. I'm sure the heating works just as well. MISCELLANEOUS Overall, the laundry was picked up and dropped off like clockwork, they seem to have a varied array of activities available in the recreation dept and while I didn't have a ton of interaction with physical or occupational therapy, I thought they set themselves a part from other facilities in their individualized approach and found that they were willing to listen to my needs, goals and concerns much more than other facilities. It seems like they put in every effort to get their patients back to the level the patient hopes to achieve. FOOD I would say that while the biggest weakness in this facility is in the "Dietary" department due to not always getting the food I ordered...or not even having the opportunity to order from their daily list of choices. As far as the quality of the food goes, it is a nursing home, not a restaurant & nursing homes are not known for great food. All nursing homes serve food cooked in bulk quantities, with most likely a very small food budget, serving people that most likely don't feel well and also have a wide array of tastes and expectations. With that recipe, it is unreasonable to expect gourmet meals. With that said, I think it's fair to say that I found the food to be pretty decent about half the time (with some surprisingly good meals here and there) with the other half of the time being barely edible. Although I might be coming off a bit harsh on the food so let's be clear, I found the food, much like the facility, to be better than the food served at most nursing homes. A big bonus at this facility is the daily afternoon snacks of cookies, pudding or fruit delivered every afternoon & choice of sandwiches or cookie offered before bedtime. That about sums up my experience at Autumn Lake, so in closing, I would definitely recommend this place to anyone looking for a high quality facility to place your sick or aging loved one.

My 86-year-old mother came to the "short stay" wing here, following a second hip surgery. She could…read morebarely move. She desperately needed compassion and understanding. What she received instead was neglect and taunting abuse by many staff members, nurses and even the supervisors. To this day, she continues to have nightmares about the treatment that she received. I am a retired professional, the 24-hour home caregiver, and the legal health care representative for my mother, since 2008. Throughout her nine (9) surgeries and falls spanning that time, with many of those requiring a skilled nursing care stay, *never* has there been an experience like this. I was present every day here for the two months that she suffered, so I am a direct eyewitness. All of the incidents that she (and I, as her advocate) endured, I have thoroughly documented as they had happened--and am seriously considering reaching out to a higher authority, for some kind of guidance. These incidents are possibly illegal, and are definitely inhumane. Despite it all, high praise goes to: Doctor Maggie, who is a true angel; nurses Robin and Vanessa; physical therapists Katie and Courtney; and aides Rachel, Leanne, Cheryl, Vera, and Jovi. Without their support and hard work, my mother would have given up the will in this facility, and passed away. Generally speaking, my mother was ignored or put down, whenever she truly needed help...sometimes she would have to wait for hours.... *I* was dismissed or frowned upon, whenever I attempted to *get* her help... The automatic response was usually (and angrily) "when I am finished with all the other patients, I will go to your mother's room". This was said to me over and over. It was even said to me one Saturday, when my mother almost fell on the floor and I cried "emergency"!! However, most of the time, the help never came. There is clearly a severe staff shortage. Those few dedicated aides try to make up for all of the others, working their fingers to the bone....The food is slop, cold, and not fit for human consumption. Staff members admitted that much of the food is "recycled" from patient to patient, and even from floor to floor. We were not even aware that there was a "choice" for her meals, until almost two weeks in, and she seldom received what she ordered.....There is a potent burning and roasting smell, whose fumes continually came through my mother's closed window, day and night. Her throat suffered. These fumes had a habit of frequently setting off the fire alarms. An aide told that there is a florist next door which burns things, but no other staff ever mentions it.....There are rumors that wicca is practiced here among certain staff members and long-time patients. Somebody at Hartford Hospital who used to work here did mention a "tiger room". When my mother first arrived, the sheets were thrown off the bed onto the floor by a supervisor who seemed irritated that she was there. Her room did not have a phone. When I asked for one to be hooked up, the supervisor then tested a call --my caller ID said "scam likely"!....The following morning, the line had been "corrected" and it appeared normal. We were then informed by a social worker that my mother was to be moved to a different room. When asked why, one of the nurses said, "because her roommate complained about her." Why was my mother, who has suffered two broken hips and two knee replacements, being carted around the floor like a criminal? I noticed that many patients with severe memory loss are brought into the "short stay" wing. This should not be allowed, imo. One morning, I came in to find her crying. One of the night aides had tormented her. The aide scolded her and said, "You are a racist! Everybody on this floor is talking about you. You are the very last person that we serve, because you are such a racist". This set my mother back emotionally severely, in her recovery efforts. Upon reporting this, we were informed that this aide was simply "given some training". Afterwards, a "pain management" person declared that he was changing my mother's meds to something lesser, even though we had tried that before. I suggested using a less frequent dosage of her current medication, but he would not listen. I protested--and he declared that if I did not pipe down, he would "have me thrown out of the building." Exact words. Yes....I would have actually been forcibly removed, for simply exercising my legal right to advocate for my parent's needs. The last straw came when a different night aide had taunted my mother. Next morning, she was was crying hysterically. Upon reporting this, we were told that because she filed a second complaint, *two aides* needed to go into her room at all times...Clear retaliation. We were told, "it is to protect our staff, as well as the patient". A private call to the social worker, resulted in her bringing five top staff into the room, in intimidation. I was reprimanded for complaining too often.

Ted If you were concerned with my mother's well being, you…read morewouldn't have allowed her legs and feet to get full of FUNGUS!! Your people hadn't bathed her for almost 1 full year as you never executed as the contract reads. Me living out of town isn't an excuse for neglect or malfeasance!!! Your staff also hadn't cleaned her room for the last 8 months. If you had executed as the contract reads, we would not feel compelled to move her immediately. Your information is skewed to CYA,, but pictures don't lie!! LCB Ferrypark is the worst care facility CT!!! It may look pretty now, but that's just lipstick on the pig! This isn't over by a long shot!!

Moving my mom here was like sending her to a circus. I cannot stress enough that you do not want…read moreyour loved one here. The administrator walks around with her fake laugh. If you ask her a question she never has an answer. Each time I have brought a concern forward she blames nursing. My moms room hadn't been cleaned: "nursing never put her on the schedule." She wasn't getting her showers: "nursing didn't schedule." She missed an appointment and my mom said they didn't drive her. I called to ask and was told by the director they didn't have her in the calendar. I spoke to the receptionist a couple weeks later when i was scheduling another ride for my mom. I asked her to make sure it was in there and to show me because I didn't want it to get messed up again. She looked at me puzzled and I explained what happened. she looked back and showed me that it was on the calendar!!!! She said she was the one who put it on there. My mom does not like it there and we are looking to move her right after the new year. The amount we are paying and they don't do anything except knock on her door for meals and rush her in getting dressed. I marked her soap and shampoo bottles and it was 3 weeks before any was used. I have reached out to the health department as well. This place needs to be closed!

The aid is nice but the people in the office don't return phone calls or communicate openly with…read morethe family about the clients care.

Worst agency I've ever worked for and I've been doing this for a while.pay is horrible and you are…read moreexpected to do a job of a cna for minimum wage.they don't have private care only state clients.which means you will never get a raise or have a opportunity to make more money because like other agencies who offer a sliding scale on wages based on how difficult the job may be they dont.the clients were the most obnoxious clients I've ever seen.the areas they wanted me to go in were in a horrible neighborhood .the hours were awful even I kept telling them I needed 25 or more they would give me 12 hours or nothing in a week and only call me when they needed a fill in far away.they also don't give gas reimbursement for driving which is horrible.i lasted a month and found something a lot better with more hours and better pay.good riddance .also they are very disorganized and don't communicate well with each other so you have to constantly repeat yourself on hours and days you can't work.very stressful not worth there low wage .