we got a loan in October 2024. 30 year fixed. It was supposed to have taxes & insurance…read more Everything included one payment. Some mistakes were made, It was redone. We went to do the final signing with the notary and I noticed the payment was to low, I told her that the payment was wrong. Something was missing and she said OK we'll look into it. I get my first statement which was due December 1, 2024 the payment still low. I call the loan officer we were working with (Tana goff) and she says oh just make that payment and put the insurance into a savings account and pay it next year when it's due, I had already paid the whole a year in advance, (cal fair plan) That's not what we set up, That's not what we were promised, then our loan was sold, then we received a bill for regular insurance because that was not paid during closing, I called her again. She said oh that must've been an escrow mistake or an insurance mistake. I'll look into it. Never heard from her Again. So I've spent the last two months doing what should've been her job! So starting February 1,2025 I'll make my first payment at what it's supposed to be with everything included, with no help from her! so just make sure anyone you use follows through because I believe she dropped the ball somewhere!

Wow Terri I'm so under impressed with the lack of…read moreprofessionalism and Bull from your company I will never recommend your service to anyone!! First after going through half a dozen different representatives Submitting paperwork numerous time because your staff never communicated between one another. Over 5 months to get simple paperwork done !! Then you telling me " just call me near the end of the month and I'LL take care of the MISTAKE, escrow And I'm sorry for any inconvenience and am sending you a gift card". (All a scripted response) Well no gift card and more BS as you tell me NOW, that I need to contact the new mortgage holder ... Thanks for absolutely ZERO help . And nothing from a difunctional company that takes months just to do simple paper work !! You tell me you're the team leader !! Then learn how to lead, and not just placate Your clients with Bull shit and lies !!!

DANIEL LANGHAM & his team were there every time i need, they went above and beyond to help me…read morethroughout the whole process and definitely i recommend him to anyone looking for an easy/smooth loan process ,,,, Thank you Daniel

We're so very grateful to have Academy and Toi Parnell!! With this being our first home, Toi was…read morevery thorough and patient throughout the entire process. We received regular updates, and everyone at Academy did their best to make the process as smooth as possible. Even with the bumps in the road we were well informed and guided in the right direction. It's an awesome feeling to know that we will have a home for our family and have a company understand how important that is to us! We truly appreciate everything!!!! Signed Super Excited 1st Time Home Buyer

Terrible experience with this branch. Our loan officer was Yani, she was great at first and then…read morejust disappeared after telling us we were approved and she was doing the underwriting on our loan, we then found an even better deal on a home so we wanted to go with that. I then received a letter stating that I was denied the loan. No calls, no updates, nothing from prime lending. I reached out to yani and learned she had no longer been working for prime lending but I never received anything notifying me of this. Prime lending has wasted my time, credit on hard pulls and effort. I've attempted to reach out to prime lending with no response. I would beware of this company.

Your home buying experience is expected to be stressful. With Prime Lending, Dustin made our…read moreexperience easy. Very friendly and easy to work with and extremely knowledgeable. We initially worked with Michael and then Dustin finished up the process. Highly recommended!

Rick is quick to respond, had excellent communication and was able to work with me to lock in a…read moreloan asap so I could my first house. Rick is a great resource you can trust

Very nice and easy going guy. He helped me got my first home. He takes his time to explain the loan…read moreprocess. Keep Up The Good Work!!!!

I bank with multiple institutions and Navy Federal is one of my favorites to work with. They are…read moreone of the few banks that still offer same day replacement debit card issuance. I visit this location often when I am in the Katy area. The bank is typically not packed and am quickly assisted by a bank teller or Personal Banker. As soon as you walk in you are greeted by a bank coordinator that helps guide you in the right direction which is a nice touch. If you're eligible for a Navy Federal Bank Membership I highly recommend it.

The Village People are usually here, banking, because they're always "in the navy." When they're…read morenot here, they're staying at the YMCA. Not my favourite bank by any stretch of the imagination, but it's not too bad and gives you an alternative option if you need some local banks to consider. Having said that I could see a lot of service issues arising and not just from the other reviews but from my own limited experience coming in here.

Nicholas Cullen handled our account. He is knowledgeable, communicates well, is professional, etc…read more I am very happy with Rocket and Nicholas Cullen, and recommend them highly!

My mortgage was transferred to Rocket. What a joke! Nothing was supposed to change, and it didn't…read morethe first month, but now my payment is higher AND nobody bothered to contact me to let me know. Communications were false or non-existent, website is confusing to navigate. Do NOT recommend, if you have a choice. And to anyone from the company reading this, you will be receiving a detailed letter, copied to my attorney.

If I could give no stars I would. This lender not only has made us waste time but money as well. My…read morehusband and I have attempted to refinance our house. We started the process in June. We were on course when we were put on hold 3 weeks later. My husband sent an email later in the month to see what the hold up was... Tyshawn Y. Specifically wrote in the reply that unfortunately time was being delayed due to the fact that refinances were not priority. Also, we were given one fee in Jun and then were told a month later that we need to pay an additional $2200 to "lock in our rate" that was given originally when we started. We were very disappointed and moved on to a different lender. It is very bad business and I highly will suggest for anyone to stay away from this lender.

I was referred to this group by a coworker. Jeff Shealey and his team were very helpful. They…read moreinformed me of what I needed to do regarding my credit. I was on the phone with a collection agency and sent a quick email to Jeff as I wasn't sure what to do. Jeff responded so quickly and I was able to resolve my debt issue in that moment! I believe I started working with Jeff in January and was able to close on my first home in March! Jeff and his team provided me with the best customer service! If you need assistance with buying a home, I highly recommend Jeff Shealey!

Lucy, Ann, and Hanh made my refinance experience seamless. Ann checked in regularly with me until…read morethe interest rate dropped within my targeted range. Loan Factory also has automated notifications that conveniently emailed/texted me daily interest rates. Once I reached my ideal interest rate, Lucy helped me with the refinance process. She was very professional and responsive. I highly recommend Loan Factory for great rates and personable customer service. Lucy patiently explained all the different fees to me and worked with my requirements. My impression of Loan Factory is that their employees go above and beyond as they helped me find the best rate possible.

This is literally the only manufacturing place in the whole area. In other words, it's the Lone…read moreFactory. Get it. Located in Vietnamesetown is this loan shop which is pretty helpful especially in times when people are not having a lot of money. It's west of Belt 8 and Chinatown, in the Alief district. The problem with lonas though is then you have to pay it back and the rates aren't always great. Still it's a little local business and some people will definitely be glad it's here.

AMP Lending has been an outstanding experience for myself and multiple family members over the past…read morefew years. The attention to detail, knowledge base and personalized service is the most professional I have ever experienced from a lending company.

Outstanding customer service. Helped make the home buying process an enjoyable one. Highly…read morerecommend AMP!

Mark And Cleo are amazing and where able to make my dream home come true by helping us get equity…read moreloan to complete it. They both went above and beyond to help us with our loan!