I had an issue with my reservation and was certain it wouldn't be able to be resolved. I called an talked to Michael. He was so calm, friendly, and helpful. He was able to help me with my issue, and also calm me down. It's rare to get such great customer service in today's world. I am super grateful to Michael for making my day easier and working with our issue to get it resolved. read more

WHAT A SERIOUS DUMP 180 on a horrible room. Even to dolly for luggage was broken. How this place gets more than 1 star tells me that people are either blind or they live like this in their own homes. Nasty place. The furniture was old looked like it was taken out of a dumpster. Stains and bed bugs read more

We were kinda sad about the pool it was closed the whole time. There were bugs in the shower/tub and the wall paper was peeling of

Nice clean hotel that was great for a small stay on my trip. Our room had a small living room and kitchen which was a pleasant surprise, Internet was easy to access and they even had charging ports at a small table in the kitchenette. Breakfast was adequate too. Highly recommend this hotel to any business travelers passing through read more

Homewood Suites by Hilton Longview - Room - Hotels Near Me - Longview, Texas

BED BUGS!!! Room 101 has bed begs. Don't stay here. When they went to find another room. It was also shut down because of bed bugs. read more

Note this is the most recent review in 2 years. As a Hilton Gold member, I'm pleased to find two bottles of water in the upgraded corner suite as well as a 100 calorie key lime chocolate bar waiting for me. Unfortunately, neither I nor anyone I know likes key lime chocolate bars. Nor do I appreciate a cavernous, poorly decorated room full of rickety furnishings, a horrible working area, and a tv that doesn't work. I spent my time in the bedroom, where the Tv did work, but had no desk. Happily, the nice fitness center has a working treadmill with Tv. Earns one more star in my system. Breakfast and serving area was a bleak affair. Overall, the place seems depressing and worn-out, best suited to oil field workers and road crews doubling up in suites. read more

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This is a nice clean hotel with great customer service. This is my third time to stay here. The beds are very comfortable and the breakfast is fresh. The last time I stayed I was going to a funeral. I needed to check in really early because I traveled for 5 hours and needed to change clothes. The front desk person was so kind and helped us get checked in early. When we returned from the funeral there was a sympathy card on our door. The extra time taken to acknowledge our sorrow was so appreciated. I highly recommend this hotel and will stay here again if I am ever back in that area. read more

Great Hotel to hang out with great bunch of friends. They have 2 BBQ Grills to cook out at. Comes in handy during Covid. read more

Homewood Suites by Hilton Longview - Toddie Brewski and someone with too many names. - Hotels Near Me - Longview, Texas

BED BUGS! I have been a diamond member with Hilton for 11 years and have never encountered bed bugs until this evening. I was sitting on the sofa and had one crawling on my shirt. I put it in a bottle cap and took it to the front desk on the way out. Super disappointed to have encountered this. Room 100. I was told the manager would contact me tomorrow. We'll see what they have to say. Since I had to change hotels at 8pm the rates were high at the other Hilton properties. I'll see if the do the right thing and cover the difference . read more

Homewood Suites by Hilton Longview - Bed bugs - Hotels Near Me - Longview, Texas

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DO NOT STAY HERE! I am a diamond Hilton member and this is the worst experience I've ever had. We stayed here 3 years ago and it was fine but now it's all dog friendly and our room smelled SO bad I couldn't take it. They had no other available rooms so I'm likely going to the new courtyard on the other side of town. Worst experience at a Hilton property ever. read more

Very disappointed in the customer service experience. Had to switch rooms after being unable to unclog the toilet (which I had to attempt since there was not a facilities person on call and the front desk person was not interested at all in helping). We originally had a 2-queen room suite but when moved, the only room available was a king (for me, wife and teenage daughter). I understand that things happen, but I expected more from a Hilton property. I was told that the manger would be giving me a call but it's been 4 days and I've heard nothing. Would not recommend. read more

Best Hilton property I've stayed at in a long time! Clean, crisp, nice decor, very nice shower. Staff were attentive and courteous. Would definitely stay here again! read more

This is a cute little hotel that definitely makes you feel like home as you walk into your suite. It has a full kitchen (fridge, microwave, stove, dishwasher, and even cooking utensils and a bag of popcorn), dining table/desk, full living room set-up, and separate bedroom area with bathroom. There is also free internet with both the wireless option and also a wire on the desk if you prefer to plug in. The hotel staff is very nice and they provide a welcoming atmosphere. Unfortunately though, the food options in the hotel and nearby are not very appealing. There is mostly fast food and pizza chain restaurants in the area, but we couldn't find any familiar sit-down restaurants where we felt comfortable eating. The hotel has a complimentary welcome home reception from 5-7 with free wine and beer (blue moon and coor's light), so I figured I would try that. They have a menu on the fridge that said steak and chicken fajita strips, which translated to dried out and unseasoned pieces of meat. I couldnt even eat the steak strips because they were too overcooked, and I had to drown the chicken in ketchup. Then I had three bowls of vegetable soup, two pieces of cornbread, and some fruit to try to fill up. Their complimentary breakfast was just as awkward with some weird form of egg and some ugly looking sausage, so I stuck to cereal, fruit, and yogurt. Basically a good place to stay, but you are probably better off heading to downtown Longivew to eat. There was a billboard about new restaurants and shopping downtown but we never figured out how to get there. read more

Leaving Shreveport, I found myself gripping my steering wheel for dear life in torrential downpours at night, following pretty close behind a truck to use his brake lights to lead my way. 45 minutes into this torture....I told my sister..I'm not doing this tonight! She googled a few hotels while I leaned forward like a granny and tried to stay on the road and she called Homewood and booked a room immediately - being that we are both Hilton Diamond members. We had a nice, large suite with a full kitchen. Homewood really does look like someone's "home" - the bedroom is separate from the "living" or sitting room and it's quite cozy. My reasonings for not rating it as a 4 or 5* is - most Hilton's give us complimentary water and sometimes snacks at check in for Diamond members. This hotel did not offer water, nor did it have water or ANY "incidentals" - ya know: mini bar, sodas, candy, overpriced nuts - for purchase in the room. It. had. nothing. A completely empty refridgerator (apartment/full size). Every Hilton property I've ever been in has at least had bottled water with a nice little $3 price tag hanging from it. Oh...and their free breakfast...yucky powdered eggs and cheapy sausage. Orange juice in a box, like in grade school. Dried up looking pastries...the only edible offering was the waffle machine. Blech.... So....it got us through the night comfortably, on short notice....it's new and clean....just come prepared with your own snacks n stuff and skip their breakfast....it's not worth getting up early for. read more

Don't let this hotel fool you. The older sign, circa 1980s or 90s, gives way to a clean, modern, updated hotel lobby and dining area. The 1 bedroom suite is roomy and stocked with everything you need, from the usual toiletries to dishes to silverware to cooking utensils to coffee and a complimentary bag of popcorn. The sink and vanity are separate from the bathroom, allowing ample room to groom, beautify, and shower. The bedroom was sunny, with two firm queen-sized beds, a desk, a dresser, sliding-door closet and a flat screen tv. The living room had a love seat and chair, dresser, and flat screen as well. We enjoyed the complimentary hot breakfast that came with our hotel reservation. The hours are great too. After dancing the night away at a wedding, we didn't have to worry about waking up early in order to make it to breakfast. We had until 10am to get some grub. My only disappointments--and unfortunately, I have a few--when we arrived, the door to our room was open. There wasn't cleaning staff in the room at the time, so we were unsure why the door was left open. Today after we had breakfast, we went to collect our belongings and the door was open again. We were initially upset. Nothing was taken, but we were lucky. Then, after a closer look before going to bed, we noticed a cookie under the dresser and a waffle fry too. By the desk were a pair of dirty socks. You can imagine we were wondering how well the room had been cleaned up after finding these treasures in the room. Lastly, the sofa bed is a false advertisement. The mattress was flimsy and a joke, really. It was holey and felt like a thin layer of springs. I was appalled. My main reason for choosing Homewood Suites was to take advantage of the sofa bed. Otherwise, we would have gone with a cheaper hotel. The total cost for one night was about $125. Despite all this, I wouldn't mind visiting again. Overall we liked the hotel and its amenities (free hot breakfast, pool, late check-out, suites, gym, etc). read more

I stayed in a suite for one night. It was very nice. Had two large flat screen TVs. Exceptional continental breakfast. VERY courteous staff. Safe, protected parking. And only about $125. I will stay at other Homewood Hotels in the future!!! read more

The staff here makes all the difference. Lou puts her heart into the meals she lays out for the social time each evening and each person at the front desk welcomes you like family. The rooms are comfortable and clean and the hotel is in a fairly quiet area of town with nearby dining, bars and even a dance hall. I stay here about once a month and have been coming back for years even though newer hotels have been built in recent years on the loop. Great bang for buck.... read more

First, I reserved a room on 3/16/18 in the a.m. for the same night, with checkout the next day. The room I reserved from Hilton.com was supposed to be a whirlpool with King studio for two adults, at a price of $144 plus tax at 18% in Longview, TX. I arrived late at night, which I called the customer care line to let them know it would be a late check in. Second, I got into the room, well i just thought wrong room no problem. Go to the front desk, and she says the hotel was remodeled and does not include a whirlpool. The last three or four times I have ordered this whirlpool room from Hampton Inn (my truck was in a string of burglaries occuring in Bastrop location) there is a case number for me to mark my anniversary celebration at Hampton: Twice in Bastrop, Once in east texas and now once with this Homewood so called suites. Subsidiary of Hilton. With the entrance of this place being on the far right, had to park at least 500 ft to get parking literally on the other side of the hotel. The cleanliness was in question because I found sombodies blue stylus in between the sofa bed cushions. Also for the $144 in 'Longview', I got to open the window drapes and see a car and a bush and the wall. This room was on the first floor. I could not even see across the street. So much for the Long View. Two of the four Kitchen drawers did not close. Even though water line is hooked to the fridge there is no ice being made in ice machine. And to top it off, the A/C was not working. (did not realize this because we got in from a long drive Iate) set the thermostat at 68 the ambient room temp stayed muggy and 74 degrees. The night clerk was the silver lining in the dark cloud. She was as helpful as she could be at 2 am.... read more

RACIAL PROFILING AND ACCUSATIONS OF THEFT! Let me start by saying Autumn and another gentleman, who checked me in were very nice. The gentleman last night, with a great beard, was also nice. They were helpful and very focused on customer service. Now, "Monica," because that might not be her name, ruined all of their hard work when she decided to profile me and accuse me of stealing a duvet cover. A DUVET COVER!!! She told me that it was WEIRD that I asked for extra pillows and towels?!? Weird how exactly? When I made the reservation with the Diamond Desk, I told them it was me and my three kids, so it's not weird that we need extra pillows and towels. Clearly, they made a note and must have been watching me, because I didn't stop by the front desk when I checked out, I never do;yet, "Monica" called me at 9:43am to accuse me of stealing a blanket. Ma'am, it's only 9:43am, why are you cleaning a room that early and how do you know I'm gone versus me making a run to Starbucks?? She said they would check the room again and I called her back 12mins later and that's when she told me it was weird and that maybe "I accidentally picked up the blanket with my things." Uhm... NO, you can't accidentally pick up a whole duvet cover!! Who does that??!? I will be filing complaints with Hilton's Executive Office and BBB as well as social media sites. Save yourself and choose another property to stay with. Her attitude, lack of customer service, and narrow mindedness coupled with the incompetence of your cleaning crew is unacceptable!! read more

Stayed here for 2 nights for business - we arrived late on the first night and were met with the most pleasant associate, Christine. She did everything she could to make us feel welcomed and contacted a colleague who arrived earlier to let him know we were there. The hotel was clean, well kept, it is huge and the rooms are big, comfortable and pleasant. Ample parking, easy access to the highway, a good breakfast and free wine and beer in the evening to unwind. Not too shabby! If i have to return to Longview, I would choose this hotel again! read more

Been staying in this hotel off on over the last few months due to work. It's pretty much impossible to watch TV here. I've never seen anything like it, the service is horrendous. So if you plan on staying here,don't bother turning on the tv for more than 5 mins to wind down. It will not work. Hell,I don't even watch much tv-so it's a complete nuisance. read more

Terrific place! lots of room, great price, very clean. Thick towels. great beds. Helpful staff.