We were passing through on our way to Florida. We arrive late, after 11pm. The night person,…read moreShadaria checked us in. Although she was not familiar with using their new system to check in walk-ins, she called Jamie, who stayed on the phone with her to get us checked in. They worked patiently and professionally as a team to make the reservation happen. Our room was clean, comfortable and well-appointed. We had delicious Starbucks coffee the next morning before we got on the road. We will stay here again on our trips between Florida and Texas.

When this property first opened it was always a great experience. The front desk staff was friendly…read moreand knowledgeable, and the bar team consisted of actual bartenders, the kitchen consistently turned out decent and FULLY cooked food. There were actual starbucks treats and snacks too.the gym is still one of the better ones I've seen a hotel, they have all you need and since it ain't used often equipment is still in good condition Since then, there's been a noticeable decline. The current staff seems sincere and helpful, but the overall experience just isn't what it used to be. Unfortunately its the premier Marriott option in Longview. If you're tied to Bonvoy, it's the default choice.

Has a few toilet issues, but after asking the front desk lady (I completely forgot her name) came…read moreand secured the seat back down. Rooms were very clean and the food was excellent. I'm not going to recommend the bar, however, because the bartender screwed up every drink she made for everyone I spoke with, including mine. The hotel shouldn't lose points for this necessarily. We stayed 3 nights and will definitely return next year for LonCon.

If you care about employee excellence, custom-directed hospitality, and someone who can read your…read moremind purely for the purpose of enhancing your experience, then Jonathon "The House Manager" at the Holiday Inn is a Certified AllStar in my book. He is clearly from another planet. If you think this is cap...then call me directly at 562 676 2856. I put my name on this one. Apprecitively written, Mitchell

Place was super clean and well maintained. Easy access to shopping and eating places. Small pets…read moreallowed for a fee. Will return.

I went in this property a few weeks back, I inquired or was about renting a blocking rooms for a…read morewedding party, 10-12 rooms, while the front desk person was busy I went to the restroom in the lobby, when I came out there was a employee I do not know or get his name, but he stood there and asked me are you a guest at the hotel, I said no I was not, but explained what I was going to do, he said well your not a guest the restrooms are for guests only, so no 10-12 rooms for you guys. Btw! I am a IHG platinum member and I explained that as well and still it was your not a guest I understand I wasn't I would have been for 20-24 people, but we found another hotel that was just as nice

I had an issue with my reservation and was certain it wouldn't be able to be resolved. I called an…read moretalked to Michael. He was so calm, friendly, and helpful. He was able to help me with my issue, and also calm me down. It's rare to get such great customer service in today's world. I am super grateful to Michael for making my day easier and working with our issue to get it resolved.

WHAT A SERIOUS DUMP 180 on a horrible room. Even to dolly for luggage was broken…read more How this place gets more than 1 star tells me that people are either blind or they live like this in their own homes. Nasty place. The furniture was old looked like it was taken out of a dumpster. Stains and bed bugs

Clean room. Hot breakfast. Pleasant staff. Coffee was pretty good for hotel coffee. If passing…read morethrough again, we would stay here.

Holiday Inn recently bought the hotel that was here and renovated it…read more Convenient location close to the interstate Nice place with a great price. My price was $78 before tax and I got a king size bed suite. Booked room on Priceline but I was able to see the hotel name before booking it. This hotel seemed to be at least $20 cheaper than comparable hotels in the area. My room is clean with a lot of space. I will stay here again especially if the price is lower than other area hotels

This is the WORST hotel I've ever been to pool isn't open the front desk isn't working rooms are so…read moresmall

This visit was much better than the last. The lady that did my check-in at the front desk was the…read moresweetest. I asked for a room in the fifth floor so I would not have a toddler stomping over my head like last time, and she was very accommodating, which I greatly appreciated. I was able to get a great night's sleep due to the room being so dark and quiet. The general areas of the property could use an update, but that is a minor detail. Fingers crossed my next visit is just as good!

This place is alright for a night. The rooms are clean but spartan. The breakfast is ok. The pool…read moreis very small.

Front desk was... meh. Only told me wifi would not work after I checked in. Remote to tv did not…read morework. AC kept room cool but not cold. Location is great. Easy access to town and lots of restaurants. Room clean and nice. Large TV.

Nice newer hotel and everything was clean and well kept. I like Tru for the city mural in the…read morelobby and this one didn't disappoint. The breakfast has some interesting fare like a yogurt parfait machine and biscuit and gravy. Plenty of parking. The property is accessible through the Wal-Mart parking lot. Please come and create your own adventure.

Trendy and clean spot stop for a night during a road trip. Free coffee/tea offered 24 hours as well…read moreas a water and ice station available. Small snack store offered to purchase via room or debit card. Breakfast offered daily from 7am-10am and a check out at noon. Gaming center on the main floor where the lounge area is located. Beds were spotless and comfortable. TVs new with free ways of streaming movies as well as free WiFi. Honestly I have nothing to complain about other than wanting my shower water to be slightly hotter than experienced. I will consider Tru again in the future pending I return back to Longview. Happy Yelping!

Kathy made it super easy to get a room. We're on our way home at night and decided to get a hotel…read moreinstead of continuing traveling and Kathy was a very knowledgeable and had a very happy attitude. Thank you so much Kathy for helping us!

Room was nice, a Good size and clean. The halls smelled a…read morelittle. The whole place needed minor repairs. The pool was closed by the health department. Since I stayed there because of the pool, I was disappointed overall.