I purchased a piece online and the team at Homeworld was responsive and helpful all along the way, from coordinating the shipping from Oahu, the assembly and pick up from the warehouse. Stephanie went above and beyond answering all of my emails and making sure I had the information I needed. The guys at the warehouse were great too and helped me in understanding the online ordering process. I would recommend them and use them again for any future purchases. read more

Went into the store looking for a particular size dresser. Only one in the store that met our needs and we purchased the floor model. I think it was the attitude of the salesman that felt like ... if you don't like it ... well you get the drift. Why advertise a sale if your prices are barely reduced. We bought the dresser because of the size.. the delivery people were amazing but we won't go back. Wound up buying from another store that included two bedrooms worth of furniture and top of the line Tempur Pedi mattress/ adjustable frame. To top it off my husband tripped in the store and sustained a significant rug burn and the sales associate, instead of checking to make sure he was okay was more concerned about telling us that we'd need a top notch attorney if we were thinking of suing.. really? Do better people read more

We needed some living room furniture. This location has so much to look at. We wanted a couple of recliners and thankfully the ones we liked were on sale and in stock and could be delivered within the week. We also needed a couch but all the ones that were the right color and size had to be ordered and said maybe end of June so we skipped the couch. The movers came on time carried them upstairs and put them together quickly. They hauled away the packing which we appreciated. The rocking recliners are very comfortable but they do quietly squeak when you rock which we didn't notice in the store. read more

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This originally was a BJ Furniture store, a longtime chain in the 808. Now, it's Homeworld, a brand under parent company C.S. Wo & Sons. THE STORE: Located at the outskirts of the Kahului Industrial Park, the single-level store has quite a large footprint but is severely outdated both inside and out. The front of the showroom features living room displays, followed by recliners, then bedding at the rear. Off to the side is an exclusive Tommy Bahama section. Oddly only the front portion of the store was air conditioned. EXPERIENCE: If you're into contemporary designs, this isn't the place for you. Their styles are more classic and traditional. Knowing that, we popped in anyway just to check out what they had. My spouse purchased a few pieces from sales person Arlene years ago and she's still here! We spotted a sofa and love seat set that was borderline contemporary but it didn't have that "wow-factor". If we were to order it would be 6-8 weeks out. Pricing wasn't bad at around $1,200 each. TIP: Most of their sofa pieces can be ordered in a huge and overwhelming selection of colors, fabrics and prints. OVERALL: Okay selection, ho-hum designs. read more

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Disappointing servicing coupled by merchandise pricing far higher than the competition as well as far lengthier delivery times.

This business continually behaves consistently with false advertising. No contact from Business on orders many times. They will tell you orders take 3 months , when in fact they take 6months. No help from Managers or supervisors. No explanation as to why. Employees are rude and lazy. Once you order , you mean nothing to them. read more

HoweWorld used to be my favourite furniture store on the Island with an exceptional selection of wonderful "overpriced" merchandising. Now, the name is simply synonymous with inferior servicing and a refusal to price match on an identical item despite the written policy. I sincerely don't know what happened to this establishment, as it used to be a Hawaiian "institution", but has now evolved into one place that I would never patronize again. read more

I was in the market for one of those new breeze tempur pedic beds and after going to several stores only to hear that sure I could order the bed but it won't arrive until next year : - ( I'll New to the area, I stumbled upon this store but was hesitant after reading their reviews. Well...my experience was completely different, the sales team were great, very informative, upfront and the bed was competitively priced. The delivery was even better, and arrived within a few days of my order. Oh yeah, they have a lot of cool furniture and I'll be back read more

This Business will probably cost you a lot of grief and headache. If you try to buy furniture from this store you are going to find yourself up against a lot of pandemic related delay. The sales people at the store will tell you that this is a worldwide problem. And while this may be somewhat true it's not entirely true. The store carries a lot of furniture that needs long backorder time and I have always felt that it has something to do with their business model. I first tried to buy a couple of recliner chairs from them but the delivery date continued to be moved back back back until I was told that the manufacturer was ending production altogether Eventually I bought some comparable recliner chairs at a different store. and had them delivered within two weeks. I then tried to by a sofa from them but then pushback pushback pushback and then total cancellation of my order combined with lots of conversations about that's just how it is. All this time they were holding my money from the original purchase attempt! So I went out on my own on the internet and had a new, better, cheaper couch on the way in less than an hour--it will arrive at my door in three weeks and cost a few hundred dollars less All I can say to prospective customers is do a little research by looking into businesses on the mainland that use freight forwarder's and can guarantee to ship the product the day you buy it ---you will save time, money, and a LOT of needless grief! read more

Very unhappy about still not receiving our ordered couch for OVER A YEAR. We were originally told 6 months but just in case, please allow up to 9 months. OK we can do 9 months as the longest wait time. Then we were told December which would be a year and still nothing, not even a call. Now the gal says January taking us into a 13 month wait time. We understand there are issues but this reeks of either very poor planning or not making these orders a priority. If you need furniture, buy what's on the floor or don't buy at all from this company. I HOPE I see the couch at some point. And I HOPE it's well built and beautiful but the jury is still out. read more

********UPDATE******** Immediately after writing my review I was contacted by Homeworld regarding my experience. They were apologetic and professional. They did a great job in making up for my poor initial experience. Every business deserves an opportunity to turn a poor experience into a good one which is why I changed my rating from 1 star to 4. ************************* Purchased a 5 star piece of furniture from Homeworld. The salesman was eager and willing to sell. I paid in full up front. I was told I would receive item in 3 months. 3 months came and went with no update. I had to go into store to check on my item. They could not find my item on record at first. Eventually they found it and said it would be another two months. I called a couple months later and they said they couldn't find the order again and will get back to me. I went in the store to check on the progress and they had not even begun looking for the order. Eventually they found it again and said it was delivered to my house even though I chose to pickup the item, not have it delivered . Long story short it was sitting in their warehouse for over a month. Poor customer service overall. Will not go back here. They failed to follow through on my order. Pathetic. read more

We purchased a bedroom set several years ago from Tami at Home World. Tami is an awesome sales associate. I recently called to inquire about purchasing another bed, so we wouldn't have to moves ours to our new condo. (Platform bed that has to be taken apart and heavy!) She informed me that the set had been discontinued, but she would check to see if anyone had one in their warehouse. A few hours later, she called back with the news that she could not find one. I really appreciated her researching it for us. She has been consistently friendly and helpful in all of our encounters with her. We highly recommend Home World for value, quality and customer service! read more

This is an update to my original recent review. I received an e-mail advising me that the local store manager, Elizabeth, would be calling me, which she did five days later saying they were willing to refund the credit card I used with $235, being the difference in the $1,298.99 price I paid and $814 sale price, less the $250 I received from my credit card company price protection insurance. That was a great relief to me. However, Elizabeth still insisted that their store policy is that, without using their $125, (with a 2-week minimum wait-time) delivery service or purchasing the offered $300 limited extended warranty, that they take no responsibility whatsoever for any damage once the item leaves their premises - which I still believe to be really bad customer service, especially for such expensive items. read more

Worst customer service. Employees have strong odor of cigarettes. They don't seem happy. Can't get a smile out of them. Complained to security and they didn't do a thing about it, at least show that you care. Their service makes it hard to shop. Sandy shouldn't work there. Wish I was able to give 0 stars because they don't deserve even a one. read more

Customer service not the best. We walked in and were asked if we need help. We told the lady what we were looking for and she said she was gonna check the back. So we waited and waited waited.. 15 mins. Then we see her helping another customer and totally forgot about us. We looked at her and she looked at us and walked right pass us. So we left. Never going back. read more

Went to this store on a weekday and no one helped us. No welcome or Hi! To busy sitting at their desk and talking to other workers. Too bAd they missed out of a commission. Went to another furniture store and spent 3k. read more

Well, sending me a message and requesting I look up invoice numbers and email, etc, they wasted even more of my time. I was told a manager would contact me. True to form...no never did. Just reduced my rating to a single star. read more

This placed is a joke... Great furniture (expensive but it's Maui) but terrible customer service. The delivery guys from the store are awesome and did great work, but the management, call center, and sales reps have no clue. If you want expert advice about what you need to get a full mattress set, YOU better do your own homework!!! UPDATE**** 9.15.17 After being contacted by the home office and explaining our situation regarding our experience at the Kahului location, the issue has been resolved and I was informed that the home office was deeply disappointed with the way my sale/transaction was handled and nothing more was due from us (and no need for any legal remedy). I always will choose a local business over a mainland/big box store, always. read more

As a lifelong resident of Maui, it is understood that the selection for living room furniture is limited on an island. After a few days of searching and going back and forth, we finally decided on what we wanted at HomeWorld. The customer service is great, we were remembered from our last visit for bedroom furniture a few years ago and had no problems browsing and having our questions answered. I watched several of the other sales people assist families and couples as they shopped and no one seemed unhappy. It does help the process when you know what you're looking for, as it helps the sales agent help guide you. We got a great price on a coffee table and a sectional sofa and there was a special that helped us save a few hundred dollars. For us, the process was relaxed, uncomplicated and ultimately we got what we wanted at a decent price (for Maui). read more

When it was time to sell us the couch the sales person told us that it would be delivered to our house, between 1 and 2 weeks, but for sure before Christmas. After waiting 2 weeks we called and the same sales person, said there was a problem, but it may be first week of january, but he was really not sure at this point. We are very disappointed, when is time to sell, they lie just to get the sale. read more

Avoid this store! Terrible customer service!!! Worse experience ever. This business sales practice are so unethical that they are being reported on Better Business Bureau as well. The store manager Duc Vo has a terrible attitude and treated me with a condescending attitude. Here is what happened at Homeworld Furniture. Day 1: I buy a green size sofa bed. There are no sales nor promotion advertised for this item and the sale person gives me a 10% discount. I decide to pick up the sofa bed myself. Day 2: The sofa bed did not fit in my apartment so, still in the original prestige and untouched package, I decided to exchange it to the same but smaller sofa (full size instead of queen size). Day 3: I arrive in the store and I am told that the full size (smaller) sofa is going to be $85 more than the same sofa I originally purchased (queen size). Yep! You read this right....downsizing is more expensive at HomeWorld. I was so upset...that the sales person starts using unethical sales practice, telling me she is a cancer survivor and therefore I should be grateful to pay $85 more for a smaller sofa. Huh? Completely out of context. Although I am compassionate she survived, this argument had absolutely nothing to do with my sofa bed downsizing. Then I asked to talk to the store manager...Duc Vo. This was the WORSE experience with a sales person in my entire life. From the first sec, he gave me the vibe to be very condescending and aggressive. He said I cannot get the 10% today therefore full size is more expensive than queen. He showed zero flexibility. There are no refunds even though it says os in the contract, but only a store credit. He said if I come back tomorrow, I could get the 10%, but there is only one full size sofa bed in store. I had no choice but pay the $85. In the past I bought 2 other items in this store and each time it was a nightmare...another example....if you buy a mattress and a sofa, you are charged 2x for the delivery fee...even though it is on the same store floor (but different management). The checkout process is a nightmare....1 hour!!! Each time because they keep making mistakes. Don't ever go to this store. Instead, you should go to Bedmart furniture (they have great customer service). read more

We went to Homeworld looking for a lounger...didn't quite find what we needed (we really have too small a space for a decent chair) but did have the best experience with their sales person Tami Cockett. She was so helpful and followed up with more chair selections in an email. We are doing a renovation early next year and will be in the market for a desk at the very least. I will come back to Homeworld for their considerable selection, decent prices and knowledgable staff. (...plus the place is HUGE!! Lots to pick from!!) read more

I am really very disappointed with the service. I ordered two matching items and they sent the wrong items. Then I had to get them to deliver the right items the day they told me they were going to deliver them. Then I get a call during the time frame about not releasing items for deliver until I paid the difference in price of their mistake vs the accurate price. I had already paid 1000.00 plus so there is no rational reason to not deliver. Then I had to call them 2 hours after they said they were delivering the pieces and Robin didn't really care what I was saying because she was talking to another customer in the showroom while I was talking. But she told me there was a delay and that the delivery man was leaving now. Were they planning on calling me to let me know. I have waited around the house all day. The service is terrible. I am so disappointed. Arlene did try to correct the error but overall just beware.....really really bad customer service. read more

I have to say I was pleasantly surprised when i complained that my special order couch was poorly made. They sent out a tech and after several calls to them they ended up replacing it without making my life miserable. Marci, Robin and Alice all should be commended for handling this with professionalism. I'm impressed and will shop again at their store ! read more

I have made several purchases at this location since moving to Maui late 2018. One of the best deals I found was the coffee table and 2 end tables combo! They look like expensive marble and are easy to assemble. The quality was exceptional . The price was amazing. They have the matching sofa table as well. In fact I have purchased 3 of them. Unexpected delight to find affordable and reasonable on select items. Though I wished their bed collections were within my budgets. Customer service was exceptional. read more

Buyer beware. They have a 5 day return policy. We bought a couch and recliner from Homeworld & asked if we could pick it up at the end of the month. The manager said to the sales lady, yes, but not past the end of the month, I'm not holding it that long. When the end of the month arrived our floors weren't finished but I decided to pick up the furniture as I said I would. We picked up our items on the 30th & brought them home. When I unwrapped the couch on the 9th and put it in place I realized the chair was going to be too tight in the space (yes, we had measured) but it wasn't going to work. I still needed a coffee table & desk so I just figured I'd return the chair & get the other items I needed. BTW the chair was still in its original box. I looked at the paperwork & saw that the return time was 5 days and only for store credit (which I would have been fine with). It had been 10 days. I called the sales lady & after 2 days she finally returned my call and said they would not take back the chair. I understand policies but there are extenuating circumstances sometimes & this hard stance doesn't seem like a very good way to run a business in Hawaii where customer service really matters. I'll never go back to Homeworld & if you buy anything there you better be sure it works within 5 days. read more

Initially my experience with Homeworld was amazing. I was finally able to purchase a matching 3 piece living room set with sofa, loveseat and recliner but that soon changed after trying to have the sofa repaired after having it for 4 months. They never got back to me on status of my claim after tech came out and did temporary fix. I waited thinking maybe they ordered a new sofa as we had discussed. After a few months, I messaged the salesperson and kept getting responses of "I will check on your claim" and then I get a response weeks later that claim for replacement was approved when I initially called months ago but now the sofa has been discontinued so I have a store credit to choose another sofa. However, sofa is part of a 3-piece set. I feel I paid A LOT of money for a set and now I have to settle for something else because of the poor quality in the furniture I bought. I've called, texted and sent emails requesting a call with no response. It's now 4 months after my initial call. I even called and left messages for the store manager with no response. I guess I have to physically go down to the store. Very poor customer service once they have your money. read more

After dealing with the very deceptive business practices of neighbor business, Hue Interiors, it was refreshing to experience the honest and fair dealings of Homeworld. The showroom is the best on Maui, and the friendly customer service has made me a return customer. read more

Took a bed order that was supposed to be delivered in 2 weeks and two months later still didn't have an eta.

If you go in there and look at the brands they're selling, like Jonathan Louis and other middle of the road brands, Homeworld has their pieces marked up more than double. They are a total rip off. A couch they were selling for 2200 we found the exact same couch on wayfair.com for 700. We were shocked. Even with shipping from the mainland it's waaaaay cheaper to buy online. Their markups are ridiculous, their sales people use old school fear-based high pressure techniques, and everyone working there has a general snarky snakey vibe. They tell flat out lies in order to get the sale. Like "this is the last one we have and it will never go on sale". The next day, it's on sale. Untrustworthy, unethical service and low-quality pieces. Get your furniture at Costco, Target or online. read more

I was in HomeWorld and was helped by a new sales person. David was excellent. I needed bar stools and he spent the time needed for me to figure out the right fabric. He has a lot of experience and seems very talented. read more

There delivery service is awful !! 2 scheduled appointments and both times no call no show. I know they give a window time, but after that set time a call would be nice, hey running a little late so sorry. But nothing!! read more

Avoid Homeworld!! Wish we didn't buy our furniture there. Bad service and rude to us. I have never written a review so obviously I'm very unhappy with our experience. We had a major communication problem with the sales person. Very unhappy with the time we have to wait to have furniture delivered read more

Very large selection and big variety. Definitely worth checking out if looking for furniture on Maui. We haven't bought from here, but always check it out when looking. read more

No customer service here! Not one worker made a attempt to help me, not even a hello or smile. Went to lifestyle Maui and wow what a difference. Spent my money with them read more

Similar experience like other people. Couch is not in stock. Wont be here before thanksgiving but it will be here before Christmas. Ok lets order it. put a down payment. Now when it should be arriving we call and get oh..... it might be here next year. We don't know......WTF. Couch finaly arrived. Was supposed to be delivered on a Saturday. Was never contacted for an exact delivery time. Had to call them to find out that when they set the delivery date they didn't save it in the computer. Will be here the following Wednesday. What a joke. I highly advise you if you looking for furniture do not buy it at Homeworld. read more

Thanks to Duc for his wonderful, professional service helping us choose furniture for our new townhouse. His suggestions were very helpful and he didn't rush us at all. The end tables and coffee table look awesome in our home as well as his suggestion of a brown Lazy Boy recliner and a simple wooden TV console. His prices are very competitive. He was very kind when we made changes to our order before delivery due to limited space. I highly recommend his furniture and service to anyone. His suggestion of the foam mattress has provided us with great comfort in sleeping also. read more

Frank was a very well informed saleman. He really knew what he was talking about. He also explained to us that items take awhile to arrive to Hawaii. I know it does because I work for a large retailer and our shipments take ahwile too. I enjoyed my experience there. I will return there to purchase in the future. I also didn't feel presured to buy. Frank even let my wife, son, and I sample their awesome massage chairs. read more

Bad customer service. No follow thru when something goes wrong. We choose a pair of lamps to purchase here. We were using a store credit so arranged for the purchase on the phone after visiting the store earlier. We asked if we should pick up at the warehouse or in the store - this was the perfect opportunity for the sales person to tell us that we were getting the floor models, which she didn't tell us. It was never mentioned that our lamps were not new. We picked up the lamps which were bagged, and we did a quick check to make sure they were ok. Once we got home and turned them on, we could see that one shade was stained and coming apart at the seam. We made several calls and texts over the next 6 weeks to get a replacement shade or a discount for the dirty and damaged floor model, each time we were told the sales person or eventually the manager would call us back. They did not and this remains unresolved. read more

We took our aching backs to Home World Furniture to buy a new bed. Duc Vo (Duke) took EXCELLENT care of us!! He listened to our concerns and budget and explained the difference in technology and made us feel super comfortable and welcomed! We scored 2 new pillows and a mattress cover for free, a $320 value!! Thank you Duc for taking such great care of us at a price we can afford!! read more