I'm writing this review based on an experience that I had here trying to ship a package via fedex ground. They are listed on the fedex website as an authorized shipping center for express or ground shipping and are substantially closer to my apartment than the fedex kinkos on southport. I decided to give it a try. To make a long story short, they didn't seem to know that you need a different form for fedex air and ground, and insisted that if I just wrote "ground" on the box and the airbill form, everything would be ok. They also didn't give me any receipts or scan anything or give me a total cost (even though I was billing to the recipient). Later that night, I looked online and the tracking # hadn't been entered into the system. I ended up calling fedex customer service, who told me that the ground driver wouldn't have taken the package with the incorrect slip. But, Homnay never called to tell me this. I called them the next morning and they confirmed that, shockingly, we had used the wrong form and could I come over and fill out the correct form. I went over there, and she explained that it was the wrong form, but then wanted to try sending it with that form again! I wasn't up for another round of this game, so I took my package to the fedex kinkos, where I was able to fill out the correct form, get a receipt, and see something entered into the computer before my very eyes!
They seemed nice at this location but really don't know what they're doing. I emailed fedex to express my concerns, but really, don't waste your time trying to send anything from here that you actually want to be delivered. read more