1. Hon Graphics

    1. Hon Graphics

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    Honolulu, HI

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    Hon Graphics

    4.3 (49 reviews)
    Open 8:00 am - 6:00 pm
    Updated over 3 months ago

    Services - Hon Graphics

    Copymaking services

    Lamination

    Hon Graphics Photos

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    Reviews With Photos

    Yuuki L.

    Going back and forth speaking to the "general manager/owner" of hon graphics. You can see here that I inquired about getting a couple of vinyl piece's printed (vinyl material not paper). Understanding the issues at hand where they did not understand the acronym for not safe for work or safe work which is perfectly fine. I did explain the information, and was asked for a file. I did mistakenly send the wrong type of file to the printer but all they had to do was clarify to me that I sent the wrong file format for their setup. Also for each different printer place that you take your designs to different printers, they can take different file formats and they may process the design differently to set up on their type of file formating or printer format. Upon being told that they weren't able to take on my project with no explanation I decided to call in and ask why. Rae is super unprofessional the whole call I asked about why the project wasn't being accepted I said was it because of the NSFW content they said no it was along the lines of I didn't provide them with the file format and didn't clarify at the very beginning of my email and stating what I specifically needed with images. (Since it's my fault he mixed up vinyl printing verses their paper printing) the head of the email states vinyl printing. While understanding that the price quote may vary due to kiss cuts / die cut designs having multiple steps for it I did send a Tiff. file that most print/digital media places would have softwear that's readable, I made the mistake and just lacked the AI file format for them to do so on the printer . (Which again some print shops have a file set up fee for doing that for the inquiring customer ). He did not once tell me any information if they provided that or if An Ai, PSD, file etc would be acceptable. ~This is over the phone Upon talking to him over the phone after asking about the NSFW Content being the issue he bacame agrovated and defensive after i asked to speak to the owner he said "all you want to do is listen to yourself and Mumble and keep on going on instead of getting to the point of the email and where it's my fault that you didn't clarify what type of print style that I needed done. He said if you knew better you would know what type file to send to me. It's very fustrating to talk to someone who doesn't know what their doing." "Your not listening to me all you want to do is just say what you want." "How bout that ok? I'll just respond to you that way in that style!?" I did tell them I would make a review of this conversation, which he replied "Go ahead I'll take care of it there because your the issue." (With more than one witness to this situation) I understand being fustrated but as you can see in the emails I did ask from the get go from Vinyl printing. Not paper printing. Realistically if this is how you will talk to someone with no graphics backgrounds and yell and swear at people inquiring about work with you then you should go somewhere else!

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    2 months ago

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    1 year ago

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    3 years ago

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    2 years ago

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    1 year ago

    Quality printing, quick, affordable, and professional service. Will be a returning customer.

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    2 years ago

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    5 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    2 years ago

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    Soo C.

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    11 years ago

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    4 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    4 years ago

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    7 years ago

    Hon Graphics are superb! Ray looked after me and delivered beyond expectation! Thank you!

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    5 years ago

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    12 years ago

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    10 years ago

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    8 years ago

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    11 years ago

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    5 years ago

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    5 years ago

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    14 years ago

    Business owner information

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    Soo C.

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    11 years ago

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    9 years ago

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    9 years ago

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    7 years ago

    RAE was fantastic! Excellent customer service. Swift turn around. Incredible finished product.

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    6 years ago

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    14 years ago

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    14 years ago

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    9 years ago

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    Photo of DJ Nocturna R.
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    10 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Hon Graphics

    Review Highlights - Hon Graphics

    Rae was very patient and helpful while guiding my fiancé and I though multiple paper and print options.

    Mentioned in 9 reviews

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    Professional Image - Bishop

    Professional Image - Bishop

    4.6
    (13 reviews)

    Pro Image is THE BEST! The Law Firm I used to work at in 2008 used them for EVERYTHING…read more They were always friendly, efficient & got the job done - no matter which location you selected (but whichever one Dean is at is even better)! Dean has been working there the entire time (~16 years)! Kind, conscientious, dependable, knowledgeable & overall a wonderful human being. Professional quality work suited for any of your needs!

    Update: Within minutes of me posting this and also a story…read moreon Instagram (I know they never saw either), Joey called me. He didn't apologize which I respect, because what he did was even better. He made it happen and only ten minutes so I had to leave right away so I could make it on time to my appointment. He said as long as I didn't mind if it wasn't perfect. The effort was perfect and all I can say is that goes a long way. It made me look more professional. Maybe I was wrong about his customer service skills because to me, this meant the world. Such a small thing, a human touch... can change everything. Thank you!!! Original Review: PSA. Had a bad customer service event with @proimagehi I called to see if they could have it ready for me and waited and waited for a call back as the guy (Dean) had to take a look at the email as someone was on it. First of all, not efficient, but that I had to call 40 minutes later to check on only how long it would take. I don't find that useful. When I called, Joey was also not helpful and I mentioned that and he said he said he was sorry. But that's not what customer service is. It's understanding why the customer is upset, sometimes offering something, but mostly making what's important to them important to you. Going back to my usual best printing spot instead of getting what's most convenient. Sometimes it's just not worth it. I get you're busy, but you should never make someone feel you're too busy for them. I don't care what industry you're in.

    Hon Graphics - copyshops - Updated July 2026

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