If you'd asked me where we'd stop the most often on our Big Island trip, I would not have predicted…read moreEyewear Kona, but that's where we stopped the most! Following an evening of (number redacted) mai tais, my partner had a late night meeting with the hotel room door, which he had mistaken for the passageway to the bathroom. Not only were his glasses damaged, but he was seriously banged up! We saw that Eyewear Kona offered both repairs and same-day glasses with their in-house lab, so off we went to see Darcy. I was joking that she's never going to buy the old "I walked into a door" bit and would call the cops on me. She could not have been more helpful or kind, first checking the body damage in case he needed medical attention (he didn't); then getting the bent glasses as close as possible back to the original shape; and finally helping my partner find a new pair from their unique and stylish selection of frames. At the end of the same day, we were back for our new pair of glasses. A couple days later we returned for some adjustments, no problemo, and were even told that if there were further issues when we returned to the mainland, we could ship the frames back and they'd take care of them. I love the frames he selected and although I wouldn't wish the incident on him again, I'm glad it brought us to Eyewear Kona. It's like the new pair was meant to be. Thank you to Darcy and the team, and the mai tais that brought us together!

Ohh, I highly recommend Dr. Nguyen & the optician Ave so very much! I'll go back for a backup pair…read moreof glasses & for my followup exams for dry eye, etc! PS I wear high index lenses, and now I also have progressives for the first time & cannot be happier!!

Aloha is alive in well in a warehouse and it comes alive with the wonderfully welcoming and…read moreattentive staff of Costco Optical. i've never had a bad experience as long as I've been getting my contact lenses and frames here. I wish I were more organized to know what styles I want and keep record of my prescription and to compensate for that is the wonderful customer service that makes it easy for me to select what I want and pick up not very long after I order. The selection is what it is considering the incredible price point relative to any other optical shop. They have a decent selection of higher end brand name frames. I especially impressed by their no name brands that are light hard to break and incredibly affordable. A few actually live here on Hawaii island and you don't have a lot of money to spend on eyewear but still want to feel good about the way it looks on your face come here. You won't be disappointed.

They royally suck. Screwed up my prescription and had me using reading glasses for three months…read more Went back to my original prescription by going to a reputable optometrist who put time into their work. Not here. They presented a sinister smile. No thank you.

Dr Love referred me for cataract surgery in Honolulu and is following up with great personal care…read moreand compassion for my total vision concerns. I appreciate her and recommend her vision practice

I had something the PCP could not diagnose so their office squeezed me in right away. Dr Love knew…read moreexactly what was going on & how to treat it. She also has a sense of humor, thank God! She's timely, compassionate & bright. Now if I can just get rid of this Hordeolum! Ugh. :0(

Costco is always a must anywhere we travel. This location is also near the airport and near the…read morehotel we were staying at. We were staying for 6 days in a condo type hotel and decided to cook most of our meals so we got the necessary items and some items we couldn't find back home. We also came here often to fuel for gas for all of our excursions which just so happened to be on the other side of the island. This location is spacious and we always got in and out quick.

I love Costco in Hawaii. Any island. Never a disappointment. We came here to browse and pick up…read morequick food before our flight. They have great local items. I've purchased their Costco cooler bag before from here on a previous trip. Ordering food took a long time. They take the time to get you your order. I mean it's island time. Just make sure to order at kiosk first. The guy before us did not and he waited so long. If you want to purchase at window, make sure you are in correct line. This Costco has never been busy when we have visited. It's busy enough but not crowded at all.

Last year, I went to Walmart for the first time to get my annual prescription/frames and new…read moreglasses for my granddaughter. The manager at the time made it a smooth process. Unfortunately, a year later we both need repair/replacement glasses before our allotted benefits and the process didn't go as smooth The communication and policies were poor. Walmart just took over the vision department and I guess they changed a lot of policies from the previous business. Their response was we don't do that anymore to 3 requests I.e. I asked if I could pay over the phone since I lived 45 minutes away and they said no. Then I proceeded to change my granddaughters prescription as it was necessary per her doctor. They ordered it and we picked it up with no issues. When I needed to fix my damaged glasses is when they said I needed to pay for it before they could put in my order. I said ok since it was urgent that I get it repaired and they said they would let me know my portion after they submit my claim insurance. when my lenses finally came in they said they could'nt file my claim. I said u did for my granddaughters glasses and she said we ate the cost for her claim $30. This was the first I was hearing about it. After going back and fourth with them and my insurance numerous times Walmart said they couldn't help me so I had to pay the $298. If I knew this in advance I wouldn't have proceeded. THANK GOODNESS for Crystal and Cheryse from the Honolulu store who so happen to be helping the Kona location with staffing. I was getting calls from the billing department for the $30 and the guy from there was so apologetic and was trying to help me resolve my frustration and said to have my insurance call them to see what could be done. My insurance ended up calling Walmart and that's when Crystal helped with awesome customer service and heard my concerns and did something to try and resolve my inconvenience. I've been in the customer service industry for over 35 years as management and I want to commend Crystal and Cheryse for going over and beyond to help me with everything. Instead of saying they "can't" Good employees are hard to find nowadays so be lucky you have them.

Efficient, knowledgeable, and engaging staff. All my questions were answered! It was a pleasure…read moreworking either Vanesa and others!

Store manager Nikki was super helpful and lovely today. I was having trouble with changing my…read moreOakley lenses and she popped them in and out so easily. That's why I come to an expert!

Initially visited this store to escape the extremely mugginess that was hanging around Kona and…read morebrowse some sunglasses, and ended up not only cooling off in the A/C, but also buying two sets of Ray Bans sunglasses. The store is super clean and organized and Nikki helped us find the perfect sunglasses to wear. She was super helpful and attentive and we had a great experience. Probably the best souvenirs we snagged on our trip.

I would give Bennett Eye Group zero stars if I could. They totally messed up what should have been…read morea routine lens replacement during cataract surgery. I paid for an upgraded lens which was supposed to allow me to see without glasses. However, because they installed it in an incorrect position, it's totally useless and I have had to go back to wearing glasses. Dr. Safi stated to me that his colleague who performed the surgery had to guess at the placement and he guessed wrong! I have tried repeatedly to get a refund of the $2,000 that I paid for the Panoptic lens but they have been totally unresponsive. I have called many, many times and sent emails to no avail. My advice: spread the word that this group should not be trusted to do your cataract surgery.

Im getting cosmetic eye surgery elsewhere. My surgeon told me I needed to get my eyelid measured. I…read morescheduled that. When I arrived I asked how long it will take tyem to measure? Front desk told me 90 minutes. I waa upset that no one told me the length of the appt, the cost, or that they required a full eye exam. If my surgeon didnt require it why do they? Dr Wally at costco just completed my eye exam for under $150! They used all the sane technology. Next, they were 30 min late. They sat me in different rooms and my entire appt once started took 3 hours. I was furious to soend 1/2 my day there while my ride had to wait. The worst part of this visit was that I never saw one employee wash their hands or the equipment. They sat me in front of the machine and didnt clean it, we both left and I looked back and they sat the next person and no cleaning after me or hefore the next patient. The lady touched my eye with tool so yes my eye/chin touched a lot of parts. My hands touched items. Thank God I didnt catch pink eye. I would like to complain about 10 more items but I dont even want to waste another second on this office. Very sad and majorly ripped off. I never felt cared for at all.

I got some prescription lenses put in a pair of sunglasses at Kevin's place. He was super nice and…read morehelpful. The next time I need prescription glasses I will go back. I wish his assistant had talked me into spending the extra money on progressive lenses for my sun glasses when she waited on me, I bet Kevin would have done so and I would be even happier.

Kevin is incredibly friendly and can help out in a pinch. I left my glasses on the dash of my car…read moreand returned to find the AR coating melted. In under an hour I had new lenses that are even better than the old ones - all at a reasonable price. Besides he's got great recommendations for things to do on the island.

I miss Dr Kale and his staff. While current staff was as helpful as they could be, the new…read moreownership/management is nothing like All Eyes and they no longer honor the warranty of glasses, and not nearly as knowledgeable with product or lenses. I have a $600 pair of brand new glasses that are useless because of the change in ownership. I miss the old customer service, and won't be back!

Dr Kale and his staffs are all friendly, professional and experienced that I feel most comfortable…read moreand confident entrusting my eyes and its health. Dr. Kale really listens to you and gives solutions that I am comfortable and able to see! Exam equipments are always clean and on top of technology. I appreciate their service to keep me and my family healthy.

FYI, this is a duplicate listing for this business. Their other main listing currently has 5 stars…read more Dr. Senft saved our vacation! This is our first visit to the Big Island and even the concierge at our resort admitted that good doctors (especially specialists) can be extremely hard to come by as many apparently return to the mainland in time. We called and emailed around to a number of internet search results and Dr. Senft of Island Eye Care was the first (and only) to respond. She was extremely pleasant on the phone and offered that she would be happy to head in to her office (at a time when it was usually closed) to take care of us. After an unsuccessful visit to an unrelated urgent care facility on another island, Dr. Senft was an absolute pleasure to work (and chat) with, and her specialized knowledge was exactly what we needed to get us back on track.

I'm on vacation for my birthday and Mother's Day, I woke up with my eyes shut with green crusty…read morestuff :( swollen pain ugh go to urgent care got an ointment 3 days later and I'm here on the big island on Saturday miserable the day before mothers calling different dr offices for eye specialist since the meds didn't work from the urgent care. I wasn't expecting to be seen by anyone anytime soon. Until we left a msg for an emergency visit and dr Suzan Senft called me back and said to meet her at the office since I was so miserable. She is an amazing doctor ( surgeon ) and person she checked my eyes and called in the correct prescription. So I was seen the day I called and now I can enjoy the rest of my vacations :) thank you dr Suzan Senft. You are my hero!