Ohh, I highly recommend Dr. Nguyen & the optician Ave so very much! I'll go back for a backup pair…read moreof glasses & for my followup exams for dry eye, etc! PS I wear high index lenses, and now I also have progressives for the first time & cannot be happier!!

If you'd asked me where we'd stop the most often on our Big Island trip, I would not have predicted…read moreEyewear Kona, but that's where we stopped the most! Following an evening of (number redacted) mai tais, my partner had a late night meeting with the hotel room door, which he had mistaken for the passageway to the bathroom. Not only were his glasses damaged, but he was seriously banged up! We saw that Eyewear Kona offered both repairs and same-day glasses with their in-house lab, so off we went to see Darcy. I was joking that she's never going to buy the old "I walked into a door" bit and would call the cops on me. She could not have been more helpful or kind, first checking the body damage in case he needed medical attention (he didn't); then getting the bent glasses as close as possible back to the original shape; and finally helping my partner find a new pair from their unique and stylish selection of frames. At the end of the same day, we were back for our new pair of glasses. A couple days later we returned for some adjustments, no problemo, and were even told that if there were further issues when we returned to the mainland, we could ship the frames back and they'd take care of them. I love the frames he selected and although I wouldn't wish the incident on him again, I'm glad it brought us to Eyewear Kona. It's like the new pair was meant to be. Thank you to Darcy and the team, and the mai tais that brought us together!

Fabulous, attentive staff. Phenomenal frame selection. Accepts my corporate vision insurance with…read morezero billing issues. Thorough, diligent, organized, and responsive. Highly recommend!

Dr.Abe is always amazing! She is so nice and helpful! I enjoy going to her. The staff is really…read morenice and helpful too! Definitely recommend it!

Dr. Senft has been my Primary Eye Doctor for the past six months. She is always smiling and very…read morefriendly. She also had the best staff, who are very knowledgeable working with her. I've been having headaches for as long as I can remember, and none of my Drs. could explain it. I've also been having difficulty driving at night. After seeing Dr. Senft, and having the laser treatment done, my headaches have subsided and it's a lot easier for me to drive at night. Wish I knew about this sooner. I've also told Dr. Senft about my grandma and how her eyes have been affecting her. My grams went in, had the laser done in one eye, found out she needed cataract surgery done on the other. After the surgery, my grams is much happier and very appreciative of what Dr. Senft and her staff has done. Just like any eye dr. the wait time for some patients is long, depends on what you're doing. However, they do let you know how long you may have to wait and they also offer coffee, tea, water and pastries while you wait.

Dr. Senft is a brilliant surgeon and diagnostician (trouble finder and fixer). My eyes are safe…read morewith her. I am intrigued as they add wellness services to age us younger longer.

Dr Love referred me for cataract surgery in Honolulu and is following up with great personal care…read moreand compassion for my total vision concerns. I appreciate her and recommend her vision practice

I had something the PCP could not diagnose so their office squeezed me in right away. Dr Love knew…read moreexactly what was going on & how to treat it. She also has a sense of humor, thank God! She's timely, compassionate & bright. Now if I can just get rid of this Hordeolum! Ugh. :0(

Last year, I went to Walmart for the first time to get my annual prescription/frames and new…read moreglasses for my granddaughter. The manager at the time made it a smooth process. Unfortunately, a year later we both need repair/replacement glasses before our allotted benefits and the process didn't go as smooth The communication and policies were poor. Walmart just took over the vision department and I guess they changed a lot of policies from the previous business. Their response was we don't do that anymore to 3 requests I.e. I asked if I could pay over the phone since I lived 45 minutes away and they said no. Then I proceeded to change my granddaughters prescription as it was necessary per her doctor. They ordered it and we picked it up with no issues. When I needed to fix my damaged glasses is when they said I needed to pay for it before they could put in my order. I said ok since it was urgent that I get it repaired and they said they would let me know my portion after they submit my claim insurance. when my lenses finally came in they said they could'nt file my claim. I said u did for my granddaughters glasses and she said we ate the cost for her claim $30. This was the first I was hearing about it. After going back and fourth with them and my insurance numerous times Walmart said they couldn't help me so I had to pay the $298. If I knew this in advance I wouldn't have proceeded. THANK GOODNESS for Crystal and Cheryse from the Honolulu store who so happen to be helping the Kona location with staffing. I was getting calls from the billing department for the $30 and the guy from there was so apologetic and was trying to help me resolve my frustration and said to have my insurance call them to see what could be done. My insurance ended up calling Walmart and that's when Crystal helped with awesome customer service and heard my concerns and did something to try and resolve my inconvenience. I've been in the customer service industry for over 35 years as management and I want to commend Crystal and Cheryse for going over and beyond to help me with everything. Instead of saying they "can't" Good employees are hard to find nowadays so be lucky you have them.

Efficient, knowledgeable, and engaging staff. All my questions were answered! It was a pleasure…read moreworking either Vanesa and others!

I have many good things to say about Kaiser as a health plan and about the wonderful doctors and…read moresupport staff at every facility on every island I've visited. I am always immediately greeted by a smiling face and am comforted by the clean and comfortable waiting areas situated to allow for privacy and comfort. I rarely have much of a wait and the nurses and other well-trained staff and cheerfully show me to a room taking my vitals and preliminary information. My doctor arrives with little wait. This is my primary care doctor who refers me to specialists as needed and if I must go it another island they arrange air and shuttle/taxi travel. The care I receive from my doctors is phenomenal! I chose Medicare Senior Advantage Plus so medications are covered for a copay. More visits are a minimal $5-$15 copay. It's open enrollment for Medicare and I recommend Kaiser Permanente Senior Advantage Plus.

I now have been with Kaiser for two years and I cannot wait for open enrollment so I can change…read moreinsurance. I suffer with chronic back pain now for over a year. I was told to get better shoes, lose weight, it's my age... etc I went to multiple appointments trying to get help with this issue I paid over $200 in co-pays after demanding a MRI come to find out I've been living with a fractured back. Kaiser has done absolutely nothing to help me. If you're looking for a clinic that will give you a prescription for pills or a cream to make everything better this is the place. You'll be gambling with your life and be prepared to have to demand healthcare to get to your issue taken care of followed with numerous phone calls, emails, long waits for appointments, grievances and $20 co-pays.

They don't even care. Can't get an appointment, despite urgency and recommendation by the ER for…read morefollow up. "Like I said, go to the ER."

Dr. Senft is the reason I see! My husband and I both had successful cataract surgery and after 15…read moreyears, I still have 20/20 vision!

National Vision here at Walmart in Kona is amazing! They are always so extremely helpful and…read moreknowledgeable not only of their products but also of your specific vision needs! Whitney, the Store Manager, is extremely professional, courteous, efficient, knowledgeable and gracious beyond measure; while she was assisting me, as she was the only one working in the store because the other technician was on break, she would kindly excuse herself and graciously moved about the store assisting other customers with questions; to retrieving, sizing and advising her clients on their order of a pair of brand new eye glasses that just came in; to ringing up customers that were purchasing OTC items and back to helping me! You can tell that providing great customer service comes totally natural to Whitney, as it seems to be part of her total make up, part of her being or as we say here in Hawaii "she was born with it already in her!" In today's world, it is very rare to find this level of dedicated customer service! Great Job, Whitney, keep it up!

My husband & I have both recently gone here & had great service. He had dry eyes & needed a new Rx…read morefor glasses. I have glaucoma & needed my pressures checked.

I went to this business for a few years; it was very different from any vision care provider I had…read moreever seen as you feel like you are on an assembly line - you are deposited from one room to another for various tests. Last year I needed cataract surgery so I had my appointments set up for all the pre tests. Staff told me Medicare pays only for distance lenses. I had done my homework and knew this was a lie - Medicare does not care if you get distance or near lenses. I figured I would speak to the surgeon but never had that chance. When the woman called to schedule my appointment I was unable to make the date she wanted, she became angry and said "I guess we're done here!" And hung up on me! Appalling patient care!!!! I went to Alaska for my surgery, had an awesome experience and got the near vision lenses I wanted!