All I can say about them is wow! I have never had 10 people from a dealership work as a team like they did. I was in the market for an Accord ESL 2.0. went to Boch, and got quotes from every nearby Honda dealer. They were the only dealer who had exactly what I wanted on the lot. The other places had good salespeople but going against H erb Chambers they were just outnumbered. I got follow up call from multiple people from the day I was on their radar. The salespeople were super helpful and not pushy at all. Very polite and professional. I came in on a Saturday with a car that was practically undrivable and left with what I wanted. Got me through the paperwork in record time. Really nice job by everyone including the finance guy and especially the sales guy. He showed me everything I wanted to know about the car and helped me to get the car configured. I highly recommend Herb Chambers. The whole team was outstanding. read more

Writing a poor review for any service-oriented company troubles me. Especially considering the review is for Honda Westborough, a dealership from which I purchased my favorite car of all time - 2020 Honda Pilot. Yet here I am, writing a one star review - not for the public facing customer service - they have always been and remain outstanding, including my last service representative, Karina. She was the utmost professional in my interactions. Honda Westborough earned a one star review because they have a systematic safety issue within their service department that seems, at least in my experience, to remain unfixed. What happened? Well, in 2024, after a routine maintenance and tire rotation, the service department failed to secure one of my tires, resulting in a near catastrophic accident on route 9, at night, during winter, with my two young boys in the car. Fortunately I was able to pull off into the next parking lot. To their credit, Honda Westborough dispatched a mechanic to meet me immediately and secured the tire, after which we drove the car back to ensure the alignment was normal and no other damage occurred. I was irate, but ultimately let this go - with the understanding and hope that Honda Westborough would not repeat this mistake and put in control measures to ensure this does not happen again. Fast forward to Aug 12, 2026. Routine service, tire rotation. Drove off the lot. After a while heard a clicking noise, this one not as obvious as the violent shuddering I experienced two years ago. The next day, I scheduled a service appointment. On my way to my morning appointment, the car again became an unstable, shuddering, undrivable vehicle. I pulled off to the closest parking lot and had the car towed in. What was the problem? Another loose tire, mostly unsecured and, according to the AAA crew who helped me, nearly off the axle. Now, either I am the most unlucky client in the history of Honda Westborough or their is a systematic safety issue that has gone either unaddressed or poorly addressed. I hope this never happens to anyone else. I feel obliged to make a public review because this kind of negligence is a real safety issue. I could have been killed or injured. My boys could have been killed or injured. I do not want this to happen to anyone else. Honda Westborough has lost my business. I hope they take this seriously enough to address the issue internally. read more

I was advised by Honda Burlington to go to another location to diagnose an engine light that came on after receiving service two days prior in Burlington and paying $2650 in repairs. I have been a customer at Honda Westborough since 2014, and bought my car there. I've always had a good experience and went there exclusively for all maintenance while living in Ashland, and continued to go there after moving to Bedford. I was greeted with the usual, "the cost to diagnose a problem is $189, unless if it's something small, and we will waive that cost." They read the code for my car and advised me to put heet in the gas tank. This all took approximately 40 minutes from leaving the car, checking in, and speaking with the tech. Was this "something small?" Reading a code? Nope. They wanted to charge me the full $189, but the service manager thought he was being a nice guy and charged me $90. His justification was that, amazingly, the mechanics were also able to complete a full 31-point inspection. Funny how it differed significantly from what I received in Burlington, and how they determined that I had a valid state inspection sticker when it's expired. Let that sink in as to how seriously they take their inspections. I called Honda Burlington back and they immediately offered me a $100 credit towards my next Honda service. As I told the service manager James in Westborough, it's nice to see some people still know how to properly do business and look after their customers. They were more interested in making $90 than keeping a decade long customer. Good business strategy, James. This used to be a great location, but it was news to me that it had changed ownership. And it shows. Seek an alternative dealership. read more

I'll add to the litany of one star reviews. Go somewhere else. After purchasing a new car from the dealership, and bringing my car in for service, my car dripped oil for several days- all over my driveway, my partner's driveway, the parking lot where I worked, etc. after getting an oil change. Enough oil to be a nuisance in several places. Bringing the car back to the dealership -the Service Manager refused to help me stating, a fault Honda oil filter was to blame. No acknowledgement of fault. No apology. Was told to "go buy a bag of cat litter" to clean up oil. I found a place that values me as a customer. People don't forget. read more

Save your time, money and mental health and go to Bernardi in Natick. I've been dealing with this dealership for about a month now and I never want to go back. I had a head gasket test done about 1 month ago because I noticed my coolant dropping and I said to the service advisor Brianna (little secret, she didn't listen, and they tried to turn it around on me and say it was a miscommunication), that my car is sputtering when I hit 3,000 rpm. I pick it up, and I'm told there's nothing wrong with it. I try to pull out onto route 9 and I can't because of how bad it is. But there was nothing wrong, right? I bring it back because I need this fixed. They charge me another diagnostic after their screw up. They have my car for 3 days, to turn around and say it's the spark plugs. Okay great, I replace the spark plugs. My car is still sputtering. They're just looking to rob you, and gouge you while not actually finding out what's wrong. Don't worry, when you're told that you can replace the spark plugs on their lot, you'll then have the whole service department coming at you saying you were about to have the police called on them because that's trespassing. Yet there's no signs up ANYWHERE saying you can't do anything in the lot, like other places. To top it all off, James the service advisor or manager, whoever because they never specified which one, told my mechanic, "oh I thought she was bullshitting", when I was having issues with my car. The GM James Bulger is a joke as well. When I expressed that I was upset with how i was treated and that nothing was done to my car, and how I had a much better experience at another dealership, he laughed and said, "why don't you go back there then." He told my partner that my google review was hidden, and it magically was gone too. It definitely seems like they just don't want the bad publicity. Don't worry though, I did go to another dealership and in fact there WAS a head gasket problem. It was leaking, but the techs supposedly couldn't find ANY leaks in my car, no issues at all from the beginning. I had an extended warranty that I purchased with the car and I truly believe this dealership was trying to get me to go past that limit for my warranty so they could charge full price for a new head gasket. So in the end, if you want to lose money, not have your car fixed, have them talk badly about you (a PAYING customer), and threaten to call the police on you, by all means go here. I'd rather give my business to a company that cares, not this one. read more

Honda Westborough - The service report of the "no issues found" regarding my head gasket - Car Dealers Near Me - Westborough, Massachusetts

Short story: Buyer beware!! Only buy here if you enjoy paying top dollar for a late model used vehicle that they know is broken, and want to wait weeks to take delivery of it. They are experts in EVERY scam that you've ever been warned about. Long story for the interested: Agreed to purchase a 2020 ridgeline 6/1 after a short test drive on what appeared to be a vehicle in excellent condition. I brought them a bank check on 6/3 because they apparently aren't insured well enough to take personal checks; the way I've purchased my last 5 cars without any issue. They told me that laws required THEM (not me) to register the vehicle and because of new laws they wouldn't meet the 48 hour requirement for a transfer registration; so I would need new plates after 15 years with my old ones. This should have been my first clue but I stupidly agreed in an effort to be understanding. Norm (sales) assured me that they would get the vin check done and paperwork off to the DMV on Monday and I should have the vehicle by the middle to end of the week. I was actually able to pick up my paid-in-full vehicle on 6/16!!! Paid on 6/3, received on 6/16 and blamed the DMV for all of it of course. No apologies to me. So I finally get my truck and life is going to be grand, right? The drive home and first night were great but the next day while backing down my driveway the back up camera gives a black screen and no picture. I go from P to R a few times and the camera only comes on occasionally. NBD, I'll give them a call and have them make it right. Only it wasn't that easy. First they said it was a recall (which it was not). Then they made me deal with the service manager since he's the only one that can approve the repairs, but he is conveniently away for 10 days. I have to call no less than 10 times to get ahold of someone as they will not return my calls. The good news is that in the meanwhile, we had a cold morning where I noticed that the driver's seat heater kicks off once the seat starts to heat up; something that I didn't appreciate during the short test drive I took on 6/1 because I didn't drive long enough for it to fail at that time. On the test drive it started to get warm but by then I was already back on the lot. So about a month after I paid $32,000 and 2 weeks after taking receivership, I can finally make an appointment for them to diagnose the repairs. I take the vehicle to them and sit for 3.5 hours while they diagnose it. They figure it out, order parts and make an appointment for 2 weeks later to do the actual repairs. I drop the vehicle off 7/21 for the work to be done 7/22 with a pickup time of 2 pm since they know the problem and can estimate the repair time. I call at 2 and all service advisors are all busy so they'll call me back. Guess again....no call back. Service is closed on Sunday but I call anyway and the receptionist can't find my keys so no chance I can pick it up. I got busy Monday and only called again to check on Tuesday. Want to guess what happened? Correct, no one available and no call back. I get a call Wednesday and a message saying that they "have an update" and to "give them a call". I called and guess what...everyone is busy and no call back. I'm finally able to get the truck Friday, a week after I dropped it off for repairs where they knew exactly what the problem was. Once again, no apology offered. Here's the best part, during all the nonsense they dug through my paperwork and discovered that I had purchased an extended warranty and used it to cover the repairs!!! They sold me a broken vehicle that they knew was broken and then used my warranty to cover the repairs. It's now 2 months after I paid them $32,000 and I finally have a working vehicle. But, in the process of repairing the vehicle, they actually CAUSED DAMAGE and dirtied up the interior of the vehicle. They scratched the touchscreen and the silver portions of the dashboard and left grease in multiple spots on the doors and leather which are light grey. They could have at least cleaned it when they were done since they took a whole week to do 5 hour repairs. Lastly, during their 150 point inspection they must not check the air filters as they looked like they hadn't been changed since it was new, especially the cabin filter. It had more dirt and oak tree tassels than my lawn in the spring. Only positives: truck came with a great coat of wax and the dealership itself is very clean. Norm (sales), James (service manager), James (service advisor) and James (GM) I'm not sure how you all can sleep at night. My only hope is that this review can save someone else the troubles I have gone through. I really wish I would have come to yelp before purchasing a vehicle here. I trusted the 4.7 stars they had on google and discovered that yelp's 2 stars is much more accurate. Check my other reviews and you'll see that I don't just go to the internet to complain. read more

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One Star is too much. I had a horrible experience at this dealership. They charged me $377.41 to diagnose my car's transmission, which was dead - even though I had already had my mechanic tell me the same thing! There was no communication or help from sales in replacing my car (or pay them over $ 10,000 for a new transmission) Go to Bernardi, where you'll get great customer service and great prices. read more

Please look closely at the many poor service reviews on here. Multiple reviews where they fix people's vehicles and less than a month later the vehicles are back in their shop for some new costly repairs. Multiple "human error" excuses. Yes, people make mistakes but it seems like these are all very costly mistakes to the customers by their employees..... read more

*ATTENTION, WOMEN* Go see Hilary! I've gone here for many years and I've always found their prices fair and their service acceptable. However, the most recent time I purchased a car, I met a sales rep named Hilary and she made my experience incredible. I cannot stress clearly enough how wonderful Hilary is. I would recommend for ANYBODY to go and see her, but I made a special note to women, and here's why: Oftentimes women feel nervous to enter a car dealership. It's not uncommon for us to have had experiences in which we've felt taken advantage of, belittled, or treated differently because of our gender. This is an unfortunate truth of the industry - but Hilary knows that and she will treat you with an unbelievable sense of kindness and compassion. She is so knowledgeable, and she will walk you through the car-buying experience in an easy, no-nonsense way. She checks in with you to make sure you're comfortable and certain about your decisions through each and every step. If you aren't, she'll gently guide you while allowing you to make all of your own informed decisions. Hilary is aware of how big of a deal it is to purchase a vehicle and she treats it as such. I've had experiences at other dealerships where I felt bullied into making certain decisions. I have SOBBED in car dealerships before. But Hilary made me feel safe and comfortable the entire time. I went in today for an oil change, a year and a half since purchasing my CRV and I decided to pop over and say hi to her. I didn't think she'd remember me - I'm really pretty average and not all that memorable. But not only did she remember my name, but also details about me. She remembered an email I sent her maybe a year prior? I felt so cared for, and I would NEVER expect that from a car dealership. Buying a car is a big deal, and it's definitely better to go see somebody who treats it as such. Trust me when I tell you to go see this woman if you're contemplating getting a Honda, you'll be so glad you did. read more

I bought a Honda here last week and was pleased with the service. Andy, my salesperson, was knowledgable and very helpful. The manager, John, was friendly and sincere. I will buy my next car at this dealership. read more

Came in for a head gasket replacement expecting a fair labor quote, however was met with what was certainly a "we don't want your business quote" for my 2016 Honda Civic with only 59k mi. Typically jobs are quoted and billed ranging in the 12-15 hour range, instead they quoted 21 hours at $199, and refused to budge an inch quoting that "the car may have bolts that are more difficult to get out due to its age". My car is well maintained and certainly NOT a rust bucket, so point taken - you've lost me as a customer and I'll be sure to tell everyone I know that this service center and sales department has no interest in customer loyalty. read more

I came to the dealer with my grandson who will soon need a new car. The first thing I saw was the whole row of handicap spots were covered in ice. We slid in and no one greeted us or even came over to us even after we looked at every car on the floor. We then left without any contact with out any employee ever acknowledging our existence. We also noticed every car had a dealer markup from $2000 to $10000. Plenty of other Honda dealers around. Marvin Weiss read more

Oil change and required vehicle recall took two and a half hours, cost was $60. Then they contacted me 3+ times asking how they did, even after I told them to stop contacting my number on every single reply. Probably a 3 star overall for that, but... I hit a curb a few weeks later and needed to get my tire/rim fixed. Setting up an appointment online was a confusing mess and I selected something that I wasn't sure was correct, replacing, mounting, and balancing two tires. I get there 15 min early and a guy tells me they probably can't fix my car because "the tire guy only comes on Monday" (why did they let me select replace and remount tired then???) They make me stand and wait around for a person to talk to anyway, which I do, and after a very confusing conversation he guesses that they can't do anything with my car because the tire guy only comes in on Monday. Well, I need my car fixed Now, so I ask them to let me go so I can go somewhere capable of fixing my vehicle. Cue a very confusing conversation again as I explain that I can't get my tire fixed here so I NEED to go somewhere else, so my appointment can be cancelled. Took way too long for the person I was talking with to understand. I leave, call a different place, and they fix it by EOD. They also inform me that I'm lucky I didn't crack the rim because Herb Chambers Honda doesn't have replacement rims. Absolute joke of a dealership...if you can't offer decent service then don't offer service at all! read more

The service center needs to improve. We were quoted an 1/2 hour at $75 to diagnose a problem. The mechanic requested an hour. Simple math is $150. However, Herb Chambers math is $159. How does that work? Also, we had purchased the car in 2017 and always had it serviced at the Westborough location. We received a quote for transmission fluid change for 1/2 of what we ended up paying. The rep calls back with saying he quoted for a 6 speed transmission and we have a 9 speed. Wouldn't you think he should have known that from the beginning? Very disappointed this visit. May change service location for next service. I hope other Honda Service Centers are on their game. read more

I received a recall letter and called Herb Chambers for an appointment I was then contacted and told the part needed was not available and I would receive a call when the part came in. That was one year ago, no call. today after being transferred to 4 different departments I ended up holding the line for 30 minutes listening to Herb saying he was sorry for the wait. I finally hung up and called the service department and found out that they had closed an hour before I was transferred to then Unbelievable read more

Mark-ups is their language.. They still capping the chip shortage excuse to justify the markup on their vehicles. Stay away from this dealership, theirs a lot out there that would sell you MSRP. read more

I wish I had read the reviews first before going here. What a nightmare. Went in with my niece , she test drove the car she wanted, loved it, said we'll take it. Almost 4 hours later , the true colors of this dealership shined. Explained to saleswoman that if the financing was less or at 5% my niece would finance there otherwise she would be going with her credit union , who by the way , already approved her. We were told that if we used the credit union we would need to bring in payment 2-3 days max. We said no problem , my niece would come back the next day , a Monday. Jump ahead to my nice giving a $2500 deposit , she used her card to get the points , and said saleswoman stated that was the max allowed. Ok , no problem. Now finally we get into finance office with Toan , going thru the motions , he says he can't match the credit union and showed the rates , which were 2.4 points higher. We then said we will use the credit union. He then proceeds to say that if the car isn't paid in full today (Sunday), credit union closed) then regardless of her deposit the car can be sold if someone came in before she got back with a check. WTF!! I lost it. What a friggin scam. So of course we went back and forth and he pulled the typical "let he call my manager bullshit, and confirmed the manager agreed! Even though the saleswoman just told us she was moving the truck to the " do not sell lot'. They basically hold you hostage to finance with them so they get their kickback. Please let's not pretend that there isn't one, then tell you to refinance in a few payments. It's really a shitty way to do business. My niece was so excited then saddened at the same time. If she didn't want the truck so badly we would have left. Then to add insult to injury , Toan says because of the miscommunication I can heavily discount the following, the extended warranty crap, etc. that's hysterical Toan, the cost is 4500 but you'll give it to her for 2400 for her trouble. Really , it's only worth 2400 or you wouldn't have offered it. Hindsight I should have just wrote a check for the truck . My poor niece was already riddled with enough anxiety at that point. Bottom line, I would NEVER, recommend this dealership to anyone. Should have went to Bernardi. Maybe a call to a news station to really look into these practices. When Herb Chambers was the dealership , never had these issues, bought several cars from them. Sad to see this is what the experience is now! Ps. When my niece picked up her car the next day , oh , amazing, she put the $3500 balance on the same credit card! read more

If I could give zero stars I would. DO NOT BUY A CAR FROM THIS DEALERSHIP. If you go through the reviews you'll see why. I'm not the only person they have screwed. I bought my 2021 Toyota Highlander on December 7th 2024 thinking I was buying the perfect family car for my little family. Wrong. I heard a small whining noise while test driving so I asked and they assured me it was normal I have no experience With Toyotas or newer vehicles so I trusted that it was normal because some cars I've been in sounded similar well that's where I went wrong. I recently brought it to my mechanic for an oil change and mentioned it to him and he said that's your transmission so I then made and appointment with Toyota to get it looked at turns out it was in the fact the transmission in fact Toyota already diagnosed the problem back in October on October 7th 2024 a technician at another Toyota diagnosed that the transmission needed to be replaced and it never was. So this dealership sold me this car knowing I was buying it for my family with A BAD TRANSMISSION!!!! I called them to tell them and they told me it's not on them they have no access to see that it had a bad transmission and that this is what my warranty is for and to use that! They are taking zero responsibility and want nothing to do with it. SHOCKER. So in conclusion do not trust or buy anything from this dealership they should be shut down! read more

was in my friends vehicle a few days ago helping her calm her driving anxiety. As this dealership sold her a car with a failing motor. Not only are they trying to get her to take it to a manufacturer dealership. But the general manager called and threatened her. I heard the Whole thing as her phone was on bluetooth. We had to pull over while she cried. Hope they feel good about telling her how this won't end well for her if she seeks legal help, demanding she stops updating her bad experience review, saying how this doesn't make them wanna help her (they haven't helped they just want her to take the car somewhere else), she's not going to find a car to better suit her needs for this price (even though the car is almost undrivable), told her they will talk about getting her out of the car after she gets the engine replaced, demanding she take it to the brand dealership the car is to repair it. Yes they did scare her out of sharing her experience any further. But they don't scare me I'm a 53 year old women with no filter. And this is just disgusting I'm glad I was their to comfort her. She's a young mom who thought she was getting something great and reliable for her family. She didn't deserve this treatment. I wish I said something in the car when she was being talked to like she was shit read more

These people are thieves, plain and simple. Most dealerships are but I wanted to give them the benefit of the doubt since I'd been getting my oil changes there for a couple of years. I got quoted $2200 to get my front and rear brakes done. I ended up getting it done for just under $800 at an HONEST local garage. They will never receive another dime from me. Stay far, far away! read more

Worst service experience ever! Brought in my Honda Accord for service in January, told the needed part wouldn't be available until July, 6 months later! Refused to provide a loaner until repairs could be made, the service department then proposed in late February after-market part would be available sooner, guaranteed this part was to Honda Specs and would work and, if not, they would then replace with OEM part. Immediately after picking up the 'repaired' car, it broke down the next day after being driven just 10 miles. Three months later after numerous calls to the dealer and Honda Headquarters, finally got OEM part and now are charging full cost of the second repair without honoring their estimate or their warranty. Complete rip-off. Would not release the car until paid for second repair job. It has now cost more than double the cost of the initial repair (now totaling over $4200), a repair which was supposedly guaranteed. The service department is misleading in what they can do and dishonest in what they promise, total scam job. Don't take any vehicle for service here if you expect to get it back in working order and have plenty of time to waste while the repair is being done. read more

Called to check on vehicle that was listed online to confirm it was still available. I was told it was available and scheduled an appointment for later that day to come in and test drive. Less than 10 minutes after getting off the phone, I received an email saying the car had already been sold, and "Saturdays are very busy." The vehicle in question has been listed for 3 months. All these sleazy sales people want is to get your email and phone number. Wouldn't recommend to my worst enemy. read more

My 2021 Honda hr-v needs a new transmission at 94,000 miles. This Honda dealership sold me a defective transmission. Honda had a massive recall on the 2016-2020 hr-v on the transmissions for this exact same problem(software does not properly monitor internal fluid pressure and detect early CVT belt failure)(The warranty covers the 2016-2020 up to 150,000 miles for the transmission because of this issue. I have a 2021 with the exact same issue and they won't cover it for me. The way Honda fixed the issue is by changing the warranty to 60,000 miles on the 2021. They did this because they know they are going to fail. What a scam. They wanted me to pay $8,100 for a replacement. They agree on coming down to $5,100 on a used transmission replacement. This is a big rip off. I sent them all the paper work showing we have kept up with the vehicle. We have done all the proper maintenance necessary. Honda made me send all the oil changes and transmission fluid changes. Then they still wouldn't do anything. I've owed 3 Hondas and all of them drove over 200,000 miles with no transmission issues. I wish Honda would step up and do something about this. Don't buy from this dealership. It was the worst experience I've ever had with a car. I'm never buying from Honda again. These CVT transmissions are junk and Honda knows it. read more

Honda Westborough - Car Dealers Near Me - Westborough, Massachusetts

Thieves. Stay away. I walked in and asked for an offer on my 2014 Accord. Didn't tell them I already had 2 offers for 5000. Book value is between 4 and 5k. Salesman looked me in the eye and said he could offer 1500. Very sleazy. I walked out. read more

The process of leasing from Herb Chambers Honda of Westborough was a good one. And if you experience no issues with your vehicle, it may continue to be a good experience. But if something goes wrong - as it did with my 3 month old CRV Hybrid , which completely seized, BEWARE. I was out of state when my car stopped working, and it was towed to a Honda dealership in NJ. I was told to contact the dealership where I bought the car for help, which proved to be useless. Sales manager said all the right things at first, but as the situation with my car got worse (essentially because it is a new model, there was a lot of difficulty diagnosing and fixing it), the more difficult Herb Chambers Honda of Westborough was to reach. They definitely do not have the customer's back in the worst of circumstances. Car fixed in NJ finally, and I asked for assistance in getting it back to MA. Radio silence. I feel unsafe in the vehicle, and have been told I need to call Honda customer service (also useless). I've tried to get a service appointment for them to check out the car now that it's back - and not driving as it should be - and have yet to get a live person on the phone from service department. I've left multiple messages, and no one has called back. According to Herb Chamber Corp's Mission Statement: "...In all instances, the highest level of integrity is to be maintained with customers, automobile manufacturers and employees." There has been no integrity or accountability whatsoever. My advice is to find another dealership. read more

Disappointed in myself for coming back here, figured the extra space to wait would be nice with Covid. Set an appointment and told my wife on the phone it would be 1.5 hours, I get here and that immediately climbed up to 2-3. During an oil change all of a sudden a brake light that I can't see is dangling is going to cost 70$ to fix. Somehow they missed that when the checked in my damn vehicle. Won't honor coupon for oil change and rotation, that is for the other car we bought here, even though it hadn't expired and it is literally the car we traded in for this current one. Use a local shop. Shame on me read more

Went to go look at a car, and the person that I was suppose to see- wasn't there. What was the whole point of the appointment to begin with? After, someone else took care of us, and when it came to talking prices... he was extremely rude. I had told him that another dealership was able to lower the price of the vehicle by 3k, even showed him the quote, and instead of having any customer service sense- he just answered with "then go buy it from them."- With that attitude I just got up and left. DO NOT BUY YOUR CAR FROM HERE. read more

I left a review and it's gone. Suffice to say if you're on here reading, you're wondering whether to go to this dealership. Save yourself the hassle. Go somewhere....anywhere else esp if you're looking to have your car serviced. Service manager Alex G is inept and you will not be treated fairly. Carry on read more

Just had a salesman come to my place for a test drive. What he failed to tell me is that they're using BLEACH to disinfect their cars, and now my clothes are ruined with bleach spots after a 10 minute test drive. Not to mention how drying and damaging bleach is to interiors and electrical functions, and the salesman was spraying it RIGHT onto everything directly. He was very polite and professional, but aside from that this was a huge fail and I'm now furious that my clothes are ruined, and I doubt I'll be compensated. ETA: the GM said he would be happy to compensate me for my clothes if I provide him with a receipt for the purchase. I'm sorry, but who the fuck keeps their receipt after their clothes have been worn and washed?! This is a joke. read more

Don't buy a car here. I bought a CR-V and made a deal. After I got home, they sent a fellow to collect an additional $1000. They mark up their prices and treat you like crap. BEWARE!!!!!.......Gary read more

just heard the service guy with the neck tattoo say "if they don't like it they can go somewhere else" talking about our car in-front of us. So my advice is go somewhere else for your car needs! I know we will be. thanks for letting us know so clearly! DO NOT GO TO HONDA the employees say it themselves. read more

Stay away, far away. I have had numerous bad experience with this dealership, especially when it comes to how they have repeatedly seemingly tried to take advantage of my wife being there instead of me. Today is the latest and final example. We will not be going back. I went in for a simple oil change and tire rotation with two coupons and some warranty work. Turns out the car needed some very expensive differential fluid changed (one of the reasons this will be my last Honda) as well that I had previously been told would be part of a later 30k mile service. Long story short, after some wrangling over what a car warranty actually means (I had asked them to investigate a noise coming from the dashboard), I left with a quote of $200. I was told the car would be ready in about two hours. Six hours later I got a call stating they couldn't find the noise and the car is almost done. Brought my wife to the dealership and she went in to get her car. They now tried to charge her $250! She asked to see what I was originally quoted and signed off on, which she was denied. Then, she told them to make sure the coupons were applied. They redid the papers and only applied one coupon. When she got in her car, she found a USED DISPOSABLE MASK ON TOP OF A BOX OF OUR CLEAN SURGICAL MASKS during a pandemic! It was not one of ours as it was black and we only have blue ones and white n95 masks. When she got home I called the service manager Alex, to go over the paperwork and discuss the situation. Couldn't be less helpful. Denied that it was possible someone left a dirty mask in our car, claimed the service advisor must have been "confused" by my wife's simple request to see my original quote that I signed off on, offered to credit me $10 to a future visit (that I obviously would not be using at this point), and was dismissive of my insistence that I never agreed to these additional costs that he claimed were in the fine print. I went there for a simple oil change and some warranty work, left without the warranty work completed, a very expensive bill that was more expensive than it should be, feeling incredibly disrespected both for me and for my wife, and disgusted with their treatment of our vehicle during this pandemic. Never again. read more

I have a lease vehicle from them. I got a punctured tire that needed to be replaced. Instead of going to the local tire shop, I decided to go to the dealership due to the fact that I was assured by the person on the phone that the service manager would personally drive me back and forth to my office that is less than 5 miles away. What great service, right!? Not so much. Once I got there and they had the car, the service manager was NOWHERE to be seen and I was told I could wait for the shuttle. An hour plus later, I was told that my tire would be finished shortly after the shuttle was expected to arrive. If you can't accommodate someone, just say so. I would have been fine going to the local tire place. Offering a service that you are unable or unwilling to deliver is the most severe kind of service failure. read more

Communication from the service department was ridiculously poor. I brought my car in late on a Thursday afternoon for a Friday morning appointment. I was contacted at around 10am Friday indicating that they needed to order a part, but the part would be there Saturday morning and my car would be fixed that day. I waited until around noon without hearing anything. A text was ignored despite the canned message saying I could reach out any time. It wasn't until I showed up at the dealership at 3:30 that I learned that my car was NOT going to be fixed on Saturday because they couldn't remove the bolts. They're never dealt with rusted bolts before? I was told the technician would stay late to fix it and they'd let me know the status. Never heard a thing. Monday comes. Again, no word at all. I finally text. Again the text was ignored. Finally get a phone call only to be told they supposedly found something else wrong with the car so I wouldn't be getting it back until Tuesday. End of day. After they've had the car since Thursday. Tuesday comes. Again, no word. All day long. I show up at dealership again at 3:30, having left work early. The car is done. I talk to the service advisor about how I've spent $7000 on my 3.5 year old HR-V and how I thought this was a bit ridiculous. I had learned about Honda's Good Will Assistance program and was hoping the service advisor would suggest I reach out to them. His response was to suggest I buy a new Honda. From their dealership. After I had spent $7000 on repairs on the 3.5 year old Honda I had bought from them. With interest rates being sky high. The complete and utter lack of ......common sense? Sympathy? Anything??? Keep in mind that a previous service advisor at this same dealership told me that he'd never buy a Honda because he's seen how many problems they have. On my drive home after picking up the car, I was called by someone from Herb Chambers telling me my car was ready to be picked up. The car I had picked up and was driving home. I will never ever go back to this dealership. After their botching of my A/C fixes, I should have learned my lesson. read more

I was looking for a CR-V hybrid, so I called Chambers to see if they had the specific colors I was looking for. Their website listed a number of red ad well as a blue model. Wanting to make certain they still had those colors available, I called an hour before I went there. I was assured multiple times that they did have a dark or navy blue CR-V hybrid. I was especially specific in differentiating between the really bright metallic blue and the much darker navy blue. After driving 45 minutes, wasn't I pleased to discover that the only CR-V hybrid they had was exactly the one I did not want. When I asked why I was told that they had a navy one, the salesperson said I must have misunderstood , because they did tell me the correct color.This was a classic case of bait and switch. I would never buy a car from such a dishonest place. read more

Bought a car a few months ago from Westborough Honda. Sales department was great but the financing department are straight scammers. I agreed to the tire and wheel warranty as I was told it would be about half the price it ended up being. When I finally got the contract which I had to email multiple times to get, it was double what I was told. I have now called 3 times to cancel it and its been 3 months and it still hasn't been refunded($900). Manager James advised its at the "top of his list" weeks ago. I wouldn't recommend this dealership if you are financing through them. read more

would give them a zero if I could. I just spent $800 on my 2009 Honda element getting a valve adjustment and a fuel injection cleaning. When I started the car there was a horrible squealing coming from under the hood that wasn't there before. I went in to talk to the service Tech. And he had a mechanic come out to look at it. My partner was in the parking lot waiting for me since he drove me to pick up the car. And he overheard the mechanic call my car a piece of xxxx and that it wasn't his issue what was going on. I have to say not the type of service nor attitude I'm looking for when I pay that amount of money. read more

This hurts, because I am a big fan of herb Chambers - Infinity of Westborough, but .... I was car shopping with my girlfriend who was in the market for a Honda - and to be honest , it would have been a quick/easy sale if done correctly. She made an appointment with someone named Ryan, when she got there this very young man named Ryan was pawning off the sale to a different salesperson ... who looked and acted like the epitome of the bad used car salesman we all fear. From the awful clothes, to the greasy hair and acne (for a guy in his 30's) - all of that would have been OK if he was a good salesperson ... but far from it! Once he ran inside to get some information (he didn't know much about the cars that were on the lot, their location, pricing, etc.) ... on his was back out of the building we see him vaping quite heavily - then puts it in his pocket as he walks up to us. Just an overall BAD impression, bad dealership, and the non-Honda specific salesperson at CarMax knew more about the Hondas than this guy! read more

Outstanding customer service from Scott with no pressure! As a customer service professional myself this is my most important first impression. I will certainly recommend this dealership. Best car buying experience of my life! read more

The "Price Match Guarantee" is a scam. I requested bids for the same car (different VINs) from five dealerships. This one is closest to my house or I would have just purchased the car at the lowest price dealership. When I inquired about the Price Match, I was told that yes, they have the car in stock, but don't match the price for cars when they're not, "invoiced to our dealership." I was told that I should, "read the fine print" and that there are a lot of disclaimers. I let the salesperson know that I thought this was false advertising and he told me to buy the car elsewhere and that the doesn't come to my business to tell me how to run it. Lesson learned - I purchased one car at a HC dealership 16 years ago and since then we've attempted to receive prices from HC, but there has always been a trick once entering the dealership or a negative interaction. Never had anything like this experience with other dealerships in the area. read more