I'll be honest -- I never expected to be writing a *glowing* review of a car dealership. But my…read moreexperience at Westboro Toyota on Route 9 in Westborough, MA was so genuinely good that I had to share it. It started with a bad situation: my old Camry needed $4,000 in repairs on top of $3,000 I'd already spent on it last year. Then my wife's car developed a power steering fluid leak *and* a fuel leak -- $6,000 in repairs on a car we paid $4,000 for. We needed two cars, fast. We headed to Westboro Toyota and were paired with salesperson **Adel Botros**. From the start, he was patient, transparent, and genuinely tried to understand what we needed. My wife wanted the lowest lease payment possible. I wanted a Corolla to purchase. Her 84-year-old mother (who came along for the ride) needed something easy to get in and out of. My wife test drove a Corolla LE first, but her mom found it too low to the ground -- she struggled to see over the dashboard and had trouble getting in and out of it. Since she relies on my wife to drive her everywhere, she offered to help with the payments if my wife would consider something more comfortable. So we asked Adel if she could also test drive a Corolla Cross SUV -- a significantly bigger jump in price. Many salespeople would have shown their frustration at that kind of mid-process pivot, but Adel didn't flinch. He smiled, grabbed the keys, and made it happen without a hint of hesitation. I tested the Corolla Sport Edition Hybrid, but when my purchase price was out of reach, Adel didn't just shrug -- he quietly worked up an alternative and turned his screen around showing me exactly the monthly number I had asked for, on a gas-only Corolla SE. Same great car, different powertrain -- and honestly, I liked it even better on the test drive. I even emailed him after getting home to ask if I could switch my reserved car's color to silver. He texted me the next morning to say one had arrived *that very day* and I could come sign paperwork that night. That's the kind of follow-through you don't forget. **Finance Manager Matt White** was equally impressive -- clear, friendly, and made what is usually the most painful part of buying a car feel completely painless. If you're car shopping, do yourself a favor: go to Westboro Toyota, ask for **Adel Botros**, and let Matt handle your financing. We were a picky, ever-changing group of customers and they treated us like we were their most important clients the entire time. Absolutely earned a 5-star experience. ***

Very disappointing experience with Westborough Toyota's service department. It took 3 weeks and 3…read morevisits just to identify the source of the oil leak. They also charged the warranty company more than originally quoted for the engine timing cover reseal. After the repair, I found a scratch on the car that appeared to be covered with a touch-up pen, but they did not admit responsibility. About 100 miles later, the engine died. After the engine replacement work, the car was returned dirty outside and inside, with dirty fingerprints left in the interior. The manager never offered a real apology or took accountability. I lost confidence in this service department and will take my business elsewhere.

All I can say about them is wow! I have never had 10 people from a dealership work as a team like…read morethey did. I was in the market for an Accord ESL 2.0. went to Boch, and got quotes from every nearby Honda dealer. They were the only dealer who had exactly what I wanted on the lot. The other places had good salespeople but going against H erb Chambers they were just outnumbered. I got follow up call from multiple people from the day I was on their radar. The salespeople were super helpful and not pushy at all. Very polite and professional. I came in on a Saturday with a car that was practically undrivable and left with what I wanted. Got me through the paperwork in record time. Really nice job by everyone including the finance guy and especially the sales guy. He showed me everything I wanted to know about the car and helped me to get the car configured. I highly recommend Herb Chambers. The whole team was outstanding.

Writing a poor review for any service-oriented company troubles me. Especially considering the…read morereview is for Honda Westborough, a dealership from which I purchased my favorite car of all time - 2020 Honda Pilot. Yet here I am, writing a one star review - not for the public facing customer service - they have always been and remain outstanding, including my last service representative, Karina. She was the utmost professional in my interactions. Honda Westborough earned a one star review because they have a systematic safety issue within their service department that seems, at least in my experience, to remain unfixed. What happened? Well, in 2024, after a routine maintenance and tire rotation, the service department failed to secure one of my tires, resulting in a near catastrophic accident on route 9, at night, during winter, with my two young boys in the car. Fortunately I was able to pull off into the next parking lot. To their credit, Honda Westborough dispatched a mechanic to meet me immediately and secured the tire, after which we drove the car back to ensure the alignment was normal and no other damage occurred. I was irate, but ultimately let this go - with the understanding and hope that Honda Westborough would not repeat this mistake and put in control measures to ensure this does not happen again. Fast forward to Aug 12, 2026. Routine service, tire rotation. Drove off the lot. After a while heard a clicking noise, this one not as obvious as the violent shuddering I experienced two years ago. The next day, I scheduled a service appointment. On my way to my morning appointment, the car again became an unstable, shuddering, undrivable vehicle. I pulled off to the closest parking lot and had the car towed in. What was the problem? Another loose tire, mostly unsecured and, according to the AAA crew who helped me, nearly off the axle. Now, either I am the most unlucky client in the history of Honda Westborough or their is a systematic safety issue that has gone either unaddressed or poorly addressed. I hope this never happens to anyone else. I feel obliged to make a public review because this kind of negligence is a real safety issue. I could have been killed or injured. My boys could have been killed or injured. I do not want this to happen to anyone else. Honda Westborough has lost my business. I hope they take this seriously enough to address the issue internally.

Spoke with Adam on the phone about getting a Lexus Reserve vehicle while in the East Coast. He did…read moremagic for us. Today we picked up the vehicle speaking to Jason the service manager and then Joe the service advisor, all three of these guys are a wonderful addition to have on your team. From the minute, we were greeted at the door to leaving, this was just a good experience.

i have been a more than a satisfied customer for over 2 decades, wouldn't even think…read moreof considering another dealer!!! From Finance , purchasing , leasing to service, they get an excellent rating from me ! .

Selling my vehicle was quick and easy. They were able to complete all of the lease buyout paperwork…read morein under an hour and got me a good offer value.

The trade in offer from Tesla was much too low, they only provide "KBB wholesale" value. They count…read moreon their offer being helped by the tax savings. For example, if you trade in a car valued at $20,000, and sales tax in your state is 5%, you receiving a $21,000 equivalent, because your don't have to pay taxes on the $20,000 trade in value. I wasn't satisfied with this offer from Tesla, so I requested offers online. CarMax provided the best price by a good margin. Even after discounting the tax advantage, it was several thousand dollars better than Tesla's valuation, and CarMax claimed their process was very straight forward. Most of the transaction was done online, I uploaded their requested documents (license, registration, etc.). I was then asked when I would like to bring in my car for inspection and sale. A few days later, I arrived at my designated appointment time, and was promptly greeted at their front desk in their rather cavernous reception area. It's a bright and clean space, and was fairly quiet on this particular afternoon. I was told to drive my car into their garage for inspection, and return to their business office. About 10 minutes later, a very nice representative (Liz) told me that she was working on my paperwork, which would be ready in about 15 minutes. Liz returned with the paperwork, and patiently explained the few pieces of paper I was signing. I signed over the title and she handed me a check for the agreed upon amount. I was also given copies of all the paperwork and my license plates. She advised that I contact the registry quickly and destroy the plates if they weren't being transferred. I'd estimate about thirty minutes start to finish. I sold my car for a fair offer, lower than if I tried to find a private party sale, but safer, easier and no hassles. I can't comment on services related to buying a car here, but I was very satisfied selling my car here.

This was my 1st time here as my 2019 Lincoln Continental Black Label showed an issue with the…read morecharging system. I called on a Monday afternoon, they took me right in on Tuesday AM 730am. Building was new, maybe 1.or 2 years old, very nicely done. You drive up to the big service doors and they automatically open into a big heated garage. I was met by the Asst Service Manager who was very accommodating. I grabbed a quick coffee and left. I received several emails and text messages with the diagnostic issue, needed an alternator. Had to wait 4 days for that, but in the meantime, I had them do a complete service, The Works. I received the call the following Monday saying the car was ready. I arrived shortly after and they said it was being washed and vacuumed, it would be a few. 10 minutes later, the technician brought around my car and I never seen it so clean and shiny, both inside and outside. The steering wheel not the seat had any dirt or grease on it from the technician. I've been to other dealerships and that was indeed the case. I was thrilled to say the least!! Almost like they waxed it too! Needless to say, it was a fantastic experience from beginning to end. My only suggestion, as this is supposed to be the 'Lincoln Experience' and other Lincoln dealerships have it, they should offer espresso's to the customers besides kcups. Well done!

BUYER BEWARE Recently Purchased a 2024 vehicle from this dealership. I will leave names out of the…read morereview as I don't think the horrendous service was malicious, rather the result of a lack of training ( not qualified to provide any type of service)& not knowing how to provide good service (ignorance). We Arrived with a pre-approved loan for the car on a wednesday (didn't get the car for 8 days). We signed the Purchase & Sales agreement. It was then that we were told th final paperwork had to done by the finance manager(who was off on wednesday) so the dealership couldn't finalize any deals- one guy is out & dealership grinds to a halt. We were told to come back the next day, which we did. Were were called a few minutes prior to the appt, they said the finance manager was not there due to family medical issue, but may be in later. He arrived that afternoon. We went there to get the deal done & get the car. We were not able to process the transaction because their modem was down. We called the next day(friday) & were told the car should be ready for pickup late in the day as they were going to get vehicle registration done. It wasn't done and we were told it would be done Monday. On Monday, we were told Tuesday. On Tuesday, we were told Wednesday. We were told they didn't have any "loner cars" or courtesy vehicles to use while they held the car hostage - they own a dozen dealerships within 2 miles of where we were & not a single vehicle available...Such a pile of BS & the OPPOSITE of basic customer service. We finally got the car Thursday evening after work. Every step of the way we were lied to, they distorted the facts, withheld the truth, got snippy over the phone, and blame-shifted...every stereotype that you could think up about car salespeople, we lived. I don't think Herb Chambers earned his billions by treating people this way. Perhaps since he sold his dealerships to the outfit from GA, those left behind are intentionally trying to ruin his good name. Learn from our mistake...Do not buy a car from this clown show.

They will sell you a lemon. Push it off past the lemon law warranty time and they throw their hands…read morein the air when you ask them to take the car back. Criminals work at this dealership. Owner is in on the scam. I wouldn't recommend this place to anyone who is looking for reliable transportation.

Sami sold me an SUV with a blown transmission, something that my mechanic found in 30 minutes…read moreafter a more thorough check up. When I told the manager Max of the Westborough MA Herb Chambers, they denied responsibility. I only had the SUV six days when my mechanic started to find a considerable amount of damage that would have taken much longer than that to have happen. The only offer made was to take it as a trade in for partial credit, but refused to fix the problem they sold it to me with. I am now th proud owner of a nearly 20,000 paperweight .....Never shop at this place...just drive by and count your blessings.

Stay away from this guy, especially his vans. They have huge…read moremechanical problems. He manages to have them look good for 30 days, then the problems begin: transmissions, brakes, power steering blocks. I also suspect that the vehicles he sells have many more miles on them than the odometer readings. Won't pay for the repairs, either. Bad News!!

Owned by Henry's son Richard, this is a great place to check. Though Rich mostly sells trucks, I…read morebought a car from him for a great price. Because it's a small dealership, Rich only takes vehicles for which he can muster genuine pride; meaning your used car/truck is worthwhile. I finalized my decision to buy a car from him because he is was so respectful through the entire decision process, putting the other car salesmen to shame. Tonight, when I went to pick up the car after working hours, he left the keys for me so I could take it home. He also provided a screwdriver to attach the plates and an umbrella because it was raining. If you purchase something from him, you won't be disappointed.

On December 3, 2019, I acquired a 2017 Nissan Rogue that had recently been returned from a lease in…read moreMassachusetts, with 19,000 miles on the odometer. From the outset, I consistently maintained my loyalty to a Nissan dealership for all recommended service requirements and new tire purchases. The vehicle appeared to be in excellent condition, both internally and externally. However, on December 23, 2025, at 87,000 miles, the passenger rear wheel exhibited inward camber during a very short trip. This occurred two weeks after the dealership had rotated the tires, changed the oil, and a second mechanic conducted a safety inspection for the annual inspection sticker. Upon towing the vehicle to a local garage, it became evident that the rear suspension was severely corroded, necessitating the replacement of both sides at a cost of $3,500. Following inquiries with both the dealership and Nissan Consumer Affairs, I was reminded that I was no longer covered by any warranty protection (loyalty/good will are mere words that are exempt from their vocabulary), and neither entity was willing to provide any support whatsoever. Consequently, neither was prepared to offer any financial assistance. Notably, I had never driven in proximity to saltwater, and this peculiar anomaly is undoubtedly indicative of subpar quality steel. Their "too bad, so sad" responses effectively convey a one-and-done, foolhardy loyalty for me. It is difficult to comprehend the potential danger of driving down the turnpike at 70 mph and having the wheel pass by as a weapon while the car spins out of control in the high-speed lane. If you are a Nissan owner, I strongly advise you to be aware of this issue, as I believe it is unlikely to be a one-time occurrence. As a follow-up to the "owner's" request to contact Rt.9 to discuss (after reading my review)... The discussion centered on the dealership's position that they are not the appropriate party to address my concerns. Representatives from Rt. 9 Nissan indicated they are unable / unwilling to assist further, citing Nissan Corporate's statement that there is no active recall for the failure of the 2017 Rogue suspension components. While they acknowledged and apologized for failing to identify the dangerous condition during my just prior oil change and tire rotation, they maintain that they are not obligated to provide assistance. As a result, they consider this case closed.

Had appointment this morning to go look at a car was told it was available at closing time last…read morenight at 7 PM. We are on our way out there for our set appointment when we got a phone call saying that it was sold we didn't even get a chance to put a deposit down when we would have very poor business Experience

I loved the car, but this place is shady!! they mislead and provide parts that are unsafe. Beware!read more

The Team here is really Great. Quality establishment, work, and service aswell. Top notch.read more