I rented a truck for one day and the guy at the counter told me that I needed to return the truck…read morethe same time on Sunday (9:30 am) or I will be charged another day. I tried to return the truck the same day and they were closed. The guy working there, who lives upstairs, came down and told me that I can leave the truck, but then told me there is no after hours drop off because of abuse. So, I drove home and returned at 9:15 am on Sunday to find out that they don't open until 10am. I noticed a sign on the front window that had a checklist for after hours drop offs and there was a drop box for keys. So he lied to me too. The truck had more gas than when I rented it. They charged me for 2 days, then they charged me 2 other times after that, in addition to what I already paid, which made me overdraft and receive over draft fees. When my wife went to the place to resolve the issue, they told her that they couldn't help her. I do not want to short anyone, but I do not want to pay what I did not receive. I used the truck for one day and now they are making me pay for 2? Or 3?? They advertise $29 a day and I somehow accrued almost $220 for a half day. I will never step foot in this place again.

This was stupid. I rented a truck to go 10 miles to move a few large pieces of furniture locally…read more The rental was no trouble--the woman who processed it was very professional and courteous. But the return was a nightmare. I had driven the truck (a 10-footer) exactly 10 miles, but it took almost 3 gallons to refill. When I returned it, I pointed out the discrepancy, thinking it was no big deal. Then some other employee (a man) came from out back and barked at me, "Did you check the gauge?!" I was taken aback by his aggression and snapped back, "Don't put this on me." He pointed to a sign that said they can refuse to serve anyone. I was livid! He then threatened to call the police! Is this their idea of customer service? I asked them to close out my bill so I could leave. While they did that I diffused the situation, but said it was remarkable that they assumed it was my fault. They told me they get people trying to pull stuff over them all the time. But I had driven it just 10 miles! What could I possibly be trying to pull? I'm sure these are nice people normally, but they're pre-cocked in the aggressive position.

So far so good. We moved some things in to a unit in October and have been pleased. The fixed up…read moreour unit before we moved in. They had a few issues with the gate not closing but it has been resolved. Overall we are pleased.

I rented three units at this location and emptied out the last one two weeks ago. I sent the…read morepictures that they asked for and I never heard back from them. Called today because its the end of the month and that's when they told me that I needed to take a picture differently, which was a bit difficult because there was a downspout in front of the Number. The problem was not the request. It was the delivery of Judy. She refused to answer any of my questions, she refused to let me know what pictures I did send that were incorrect and everything just escalated from there. I would recommend that you to speak to Maria if you want to rent, Ina is the grounds keeper whom inspects and cleans out if needed when you begin your rent, she is absolutely fantastic and helpful!! Judy is horrible and rude and not nice AT ALL. Stay away from her.

I loved the dog wash station! It was so convenient and easy to use! It was super clean and only…read moretook 10 minutes to wash my dog!

Nice looking car wash, but does not accept debit or credit cards, even though they offer itread more

Byron was terrific . Very personable but also professional when we caught him filling in on Bob the…read moreresident managers day off. This facility is clean and things seem to really be done right .

An excellent place to store your household goods! The facility is clean and secure, and the…read moremanagement team is knowledgeable and friendly.

Yaaaay! I needed a place to store something temporarily, and these people delivered! The units are…read moregated off, under constant video surveillance, and they even have someone living on the premesis! Talk about secure, huh? Added bonus, they have one of those mini-post offices inside, too. This makes all the correspondence I have to deal soooo much easier now that I don't have to drive AT ALL out of my way to get mail stuff out and buy stamps. Add in a super-friendly staff, and what's not to love about this place?

If you've got stuff to store in SE Tucson, this is the place. Great prices and friendliest staff…read moreever! Misty and Kim wrote the book on customer satisfaction!

I don't believe anybody should store anything a value with this company I have had my $40,000…read moreside-by-side stolen from their facility and they didn't even know a whole section of fence was tore down for three days. I have paid my rent. They have so-called accidentally booted. My trailer cost me my trip because they couldn't take it off for three days. Then lo and behold the following month they did it again put a boot on my trailer and messed up my trip each time they were paid. They have no one on site or even patrolling the site. That's why it took three days for them to figure out my stuff got stolen. I would not recommend anybody store anything a value at this place. It's more of a hassle than anything and on top of that, they're more expensive than most. And don't give them your credit card information they'll make charges without your permission.

RecNation is my third and by far best RV Storage solution in Tucson. The facility is clean, secure…read moreand easily accessible. The availability of 110 VAC power to keep my batteries charged is fantastic.

I have been a customer of A Family Storage since the beginning of 2020, as I recall. There have…read morebeen a few rate increases over the years but the last one is the worst one. I am 66 years old and on a fixed income. I had called a few months ago to see what could be done about my rate going up to $120 a month and the lady that I talked to gave me some discounts to bring it down to $85.85 for the month of June, 2025. My payment is now $111.35. Why did it go back up?

Highly recommend A Family. Excellent customer service Especially on Valencia with Comfort.read more