Great moving experience with thanks to this local Penske. Ill never go to any other truck rental…read morecompany. We appreciate the quality customer service. Hank drove to the other location to ensure we got the truck and saw us through the whole process from start to finish. Less expensive and better than Uhaul i think. Good truck. We got a white one though I was secretly hoping for a yellow one with nostalgia for my childhood move penske. Good radio. Wish the chairs leaned back a little more. Tow good too.

The owner at Rincon Rentals went out of his way to get us set up with the kind of Penske rental we…read morewanted (a large van) and helped us work out a way to keep the costs down too. Excellent customer service! The van itself was also excellent. It was nearly new and in great condition, plus it was easy to drive.

I had a wonderful experience renting a 15' truck from this location! It was a very straightforward…read moreprocess and the owner explained everything that was required very clearly. Definitely would recommend!

My girlfriend and I have rented trucks four times from the Camino Casa Verde U-haul location. The…read morenumber one reason we continue to rent from them is customer service. The individuals who work there are extremely friendly and accommodating. There isn't anything that seems to be a bid deal to them. Every time my girlfriend and I think we may have a problem with something regarding the truck rental (reservation, pick-up, return, and or equipment) the answer is always, "No problem. Not a big deal. We'll take care of it." As I said, the people there, at least the ones we have dealt with, are very easy-going. Here are some other things that we have noticed from our experiences with the Camino Casa Verde U-haul location: 1. They seem to have plenty of equipment to rent if you need it, particularly a nice assortment of boxes. 2. They always have a nice selection of trucks and trailers when we are on-site. 3. You can pick up keys for your rental on a Friday afternoon and then pick up your rental on Saturday morning. They will park your rental out front of their facility for your convenience. Actually, they probably do that any day of the week. 4. Their projections on what trucks will be available at their facility for a potential rental at some point in the future have been accurate in our experience. I say this because if you have dealt with U-haul via their website, then you probably know that your reservation, particularly where you will pick-up your rental, seems to change each day as well as the availability of the equipment that you wish to rent. It can cause stress. In these instances, we simply called the Camino Casa Verde location and asked that our reservation be placed with them, contingent of course, upon the availability of the truck we wanted to rent. We have never been told that they wouldn't have what we need. 5. If you happen to return your rental when the facility is not open, then you will find that there is limited room to park the vehicle out in front of their facility. If you happen to return it during a busy weekend, then I can definitely anticipate that there wouldn't be a place to leave the rental. Having said that, we haven't had that happen to us. If it did happen to us, then I feel confident that we could simply take cellphone pictures of the crowded lot, email Camino Casa Verde via the U-haul app about our situation, and then return the rental the following morning. In that scenario, I would expect them tell us, "It's not an issue. Don't worry about it. You won't incur any additional charges." Of course, I don't know this for a fact; but based on my experience there, I would be shocked if they handled it differently.

10/10 recommend - quick, easy, and competitive pricing! Sharon was amazing and very helpful with…read morethe whole process.

During our recent move across town, the only thing that seemed to go right is our business…read moreinteraction with this Penske rental place. Moving is difficult and stressful and if things can go wrong they tend to do so. Luckily, we chose this Penske. The rates are lower than U-haul. The customer service was superb, and the process was hassle-free. They've really won our business and I would recommend them to anyone who is need of a moving truck rental. It was about half the price of other quotes, too!

So unprofessional. They decide to take off from Wednesday to Monday, and leave no way for Penske to…read morereach them. I ended up having to drive 70 miles to the next closest place to get a vehicle. If you live in Sierra Vista, avoid this place. -edit- After this event, I was finally contacted by a manager from Penske, who arranged a discount for me. As a national company, I would consider using them, but the Sierra Vista office is still a business to avoid.

Long overdue review. Though I may never rent a trailer again from Penske again (another story in…read moreitself); I would rent a truck from this store. Steve is honest and very polite. He believes in his product and stands by it. If you have issues or concerns, he's eager to correct them and make it right. He took a semi bad Penske experience (trailer) and made it right. So - if you need to rent a truck for a local or nationwide move, come see Steve, you'll be happy you did.

I actually had a good experience, other than the gal behind the counter trying to get me to buy or…read moreupgrade even after I said I wasn't interested. The sales pitch is rather sickening and in your face. The process, however, went very smoothly. Signed the contract, walked to where they kept the cars. I was given a 2015 Camry, which I'm glad I had a chance to drive. It made the decision for me - I never want a Camry! Returning the car was very easy. Had it not been for the upfront counter experience and very tricky ways to try and get me to upgrade, or trying to push me into getting the insurance, it would have been 5 stars. I don't like their slight of hand tricks.

This company dissed our rental of a convertible mustang( LA gets all the muscle cars) despite an…read moreemail 5 days prior that all was good, and we paid for it in December! So we show up, get given a jeep, same price, ok we will cave, then the key fob battery dies and gets sketchier day by day, so we call and get diverted to roadside, who sends a flatbed tow truck, instead of sending a car with $1.75 worth of batteries, and we lose the car for our last day of our 20th FING WEDDING ANNIVERSARY! Hats off Budget, way to waste our time, our money, ( charging us $95.00 for the $1.75 battery! Nice mark up guys!) While we tell you of a problem for this jeep, that will screw others down the line. And wasting your money, a tow truck over a car with a battery in it? How in hell do you stay in business? Get bent.

I stored my stuff here for about 2 years. I never had a problem with them. Always very friendly…read more Great communication. I think I was late on a payment one time and they had put a red lock on my unit, no problems getting it off. You need your code to get in and out so don't lose your code.... No problems with them helping me out when I lost my code . They were amazing. I also needed receipts and stuff for court and again no problems. Great place

Picked them off of reviews on yelp. Very nice place and Margaret was super friendly and helpful!…read moreHappy we chose them!

The folks operating the business, Alex, Shelly, and Dorthy are especially competent and…read moreaccommodating. The chevy cargo van performed superbly...our best option for moving last bits of household stuff from Phoenix to Oro Valley. They found us the best rates and easily accommodated an extension because the crated furniture from Mega Furniture wouldn't all fit in one trip. I tried using the U-haul national website but found it too cumbersome. This has been our third use of the Catalina U-haul and I'll use them again should the need arise.

Buyer beware. The offer 50% off the first 2 months rent on their website, NOT true. They…read morecontinued to bill my credit card the full amount. Called the Manager, Tim Marksberry at the Tucson facility on Vail Road with absolutely no resolution. He claimed I needed to move out of the space before he could apply a credit to my account. Then after we moved out, he claims he needed to run this by Jill in accounting who was on the East Coast and was having trouble getting a hold of her. Weeks past with no resolution. Finally, I had to dispute the recurring charge on my credit card. Horrible experience. Oh did I mention, their power is not stable. Don't count on having your RV with electrical connectivity. They turn it off.

Beware... they will up your rental fee and prepare for rats in your unit. I had several rat nests…read moreand rat damage to many items. The web price is to get you moved in then they jack the rates. The current web price is $90 for 10x11 but they just raised my rental fee to $149 for the exact same unit. That's over 60% more. I guess they think they have you hostage and can charge whatever. I moved to a new storage facility, much better price and condition there.