I recently visited Willow House Boutique with a friend for a local shopping day. While we were…read moreinitially greeted warmly and enjoyed the selection, the customer service experience took a sharp turn the following day. I had already heard complaints from other friends, but I love my town and I want to shop local. During checkout, we both purchased travel-sized perfumes. That night, my friend opened hers only to find the bottle completely empty. We returned the next day to exchange the defective item, but were met with a snotty and accusatory attitude from the manager. Rather than a simple "I'm sorry about that," she immediately began telling us stories about customers who buy perfume and return it empty a week later--clearly implying we might be doing the same. There is no way that she used all of the perfume in one night and then had the audacity to return it. We can afford a $28 bottle of perfume and hold ourselves to high morals and values. She also claimed that only managers had the "authority" to handle this, as perfumes are typically "final sale." She insinuated that if we did not have the "luck" to have her or another manager there, we would have had to come back when one was there. What?? She also said on numerous occasions...please call us as soon as you realize there is a problem. Listen, it was like 7 or 8:00 PM, I am sure my friend was already unhappy that she paid for an empty bottle, had to go out of her way to return it...she brought it back the next day. I think that is good timing. Plus...you were closed. Ironically, she then admitted that several boxes in the shipment had arrived damaged, which would explain the empty bottle, yet she still chose to treat us with judgment and excuses rather than professional accountability. Why not check all of the merchandise received if there were damaged boxes? That is what I would have done prior to putting them out for sale. She is saying this all while knowing that they are not returnable. She fully inspected the returned empty bottle, but perhaps she should have taken the time to do this prior to putting them out for sale. I've seen responses to other reviews suggesting customers come speak to them personally about issues, but based on this interaction, doing so only invites unwarranted judgment and accusatory behavior. It is a shame, as there are many other fabulous boutiques on the square that value their customers. I cannot speak for my friend, but I will not be returning.

Love! Love! Love! The most charming little boutique, I wish…read moreI could go every day! They have jewelry, gifts, women's clothing and accessories. I do all my shopping here!

I have been a customer at FIO for 3 yrs and have always had the absolute best experience. They are…read morealways kind, professional and knowledgeable. Their selection of plants, pots, soil, fertilizer etc is the best. Every single plant is of the highest quality, with healthy roots, leaves and blooms. Highly recommend!

Extremely poor customer service. Thats what you get from a plant reseller just out to make a buck…read more Anyone can buy a plant and resell it, don't take your chances here. Do i need to mention the mealy bugs?

"I brought my watch in to be cleaned, polished, and have the band adjusted. The work was…read moreexceptional, and the atmosphere was very friendly. Thank you for the great service!"

Bill and his son Noah are just amazing!! They have always helped with maintenance repair and…read morecleaning of my wedding rings. They are honest and price fairly! Bill takes the time to explain everything to you and is someone you can trust with your precious jewelry! Thanks guys!

Grace Bridge Resale in Celina offers a welcoming and well-organized shopping experience, with…read morefriendly staff who make you feel comfortable from the moment you walk in. The store is clean, easy to browse, and filled with a wide variety of gently used clothing, home goods, and unique finds. The overall service stands out, creating a positive and uplifting atmosphere that keeps people coming back. What truly sets it apart is the value and pricing. Items are consistently affordable while still maintaining solid quality, making it easy to find great deals without overspending. Whether you're shopping for everyday essentials or hidden treasures, you get more than what you pay for--and the fact that proceeds support the local community makes every purchase even more meaningful.

This place is clean, great selection of nice clothes men, women and children. Staff is nice,…read moreatmosphere is uplifting

Annie Jack is a cute gift shop located in downtown Celina. Grab a coffee or tea then browse the…read moremany unique clothing pieces, fun jewelry, home decor, candles & much more. Beautifully decorated & staff so friendly. Take some friends & visit this gem on next trip to Celina. You will buy great quality items, I guarantee it!

Love this place! Can I move in? Super cute home decor as well as clothes AND there's a little cafe…read morein the back so you can grab a coffee or tea and a treat!

Amazing place with great service! A young woman, Callie, helped me and was super sweet and helpful!…read moreDefinitely recommend if you need jerseys made or anything that requires screen-printing. I highly recommend this place.

I ordered a shirt and came to pick it up. The store didn't have it but I found another shirt that I…read moreliked that was twice the price. So I asked to get a refund on that first (unavailable) shirt and then I'd buy the second (pricier) one instead. The owner said no, that she'd eat the difference and I could have that pricier one instead for the lower price. That was two weeks ago. I'm about to go to a different country to visit a friend and I came in today to get three more items as gifts to take with me. The items are reasonably priced and there is a wide range of styles.

Ethan, Brad, and Kirby at McKinney Hat Company were absolutely amazing! From the moment we walked…read morein, they were incredibly friendly and welcoming. Their customer service was truly immaculate. They took the time to help me customize my hat, were patient throughout the process, and made sure every detail was exactly how I wanted it. You can tell they genuinely care about their customers and take pride in what they do. I absolutely love my hat and the whole experience made it even better. If you're looking for great hats and even better service, this is definitely the place to go!

McKinney Hat Company totally gives Kemo Sabe vibes. The weather will remind you, you're in TX not…read moreCO. I stopped in this afternoon on the way to brunch next door. I recently purchased a straw Stetson for summer but wanted another straw option with a wide brim. I chose a Mexican palm Charlie Horse. I love this brand and Lainey's collab with them. The price point on this brand is always very friendly and you can grab several for the price of other hats. Service was exceptional. Very very cute store with such an impressive selection. I love all their hat accessories and jazzed up even a simple straw hat with a couple cute little additions. They do branding, have a ton of bands, ribbons and more. Such a fun stop. Highly recommend! Great shop!

My sister in law and I wandered into Cynthia Elliott on the 4th of July, we were out for the…read moremorning festivities, grabbing coffee and shopping. Something in the front window display caught my eye. I found the most darling little Queen of Sparkles picnic dress. In a place where I no longer feel my sparkle, this dress and the sweet women working here made me feel happy. I've been having a little menty b each day lately, trying to adjust and sometimes a girl just needs her morning run, a latte and a couple new dresses (never mind every walk in closet in the house and additional clothing racks being full). I later checked out the Queen of Sparkles website and noticed this particular dress was on sale, I suppose it doesn't matter- I love supporting small businesses and didn't catch myself trying to look it up online at the time, seeing as though I wanted to wear it to the country clubs 4th of July party a few hours later. If you're looking for something unique and special, I'd highly recommend Cynthia Elliott boutique.

Amazing experience today, I had never been but my dear friend Shelia Williamson buys all her…read moreclothes there and looks wonderful. The service was perfect, the selection and pricing were out of this world . I will certainly be a customer forever!