I recently visited Willow House Boutique with a friend for a local shopping day. While we were…read moreinitially greeted warmly and enjoyed the selection, the customer service experience took a sharp turn the following day. I had already heard complaints from other friends, but I love my town and I want to shop local. During checkout, we both purchased travel-sized perfumes. That night, my friend opened hers only to find the bottle completely empty. We returned the next day to exchange the defective item, but were met with a snotty and accusatory attitude from the manager. Rather than a simple "I'm sorry about that," she immediately began telling us stories about customers who buy perfume and return it empty a week later--clearly implying we might be doing the same. There is no way that she used all of the perfume in one night and then had the audacity to return it. We can afford a $28 bottle of perfume and hold ourselves to high morals and values. She also claimed that only managers had the "authority" to handle this, as perfumes are typically "final sale." She insinuated that if we did not have the "luck" to have her or another manager there, we would have had to come back when one was there. What?? She also said on numerous occasions...please call us as soon as you realize there is a problem. Listen, it was like 7 or 8:00 PM, I am sure my friend was already unhappy that she paid for an empty bottle, had to go out of her way to return it...she brought it back the next day. I think that is good timing. Plus...you were closed. Ironically, she then admitted that several boxes in the shipment had arrived damaged, which would explain the empty bottle, yet she still chose to treat us with judgment and excuses rather than professional accountability. Why not check all of the merchandise received if there were damaged boxes? That is what I would have done prior to putting them out for sale. She is saying this all while knowing that they are not returnable. She fully inspected the returned empty bottle, but perhaps she should have taken the time to do this prior to putting them out for sale. I've seen responses to other reviews suggesting customers come speak to them personally about issues, but based on this interaction, doing so only invites unwarranted judgment and accusatory behavior. It is a shame, as there are many other fabulous boutiques on the square that value their customers. I cannot speak for my friend, but I will not be returning.

Love! Love! Love! The most charming little boutique, I wish…read moreI could go every day! They have jewelry, gifts, women's clothing and accessories. I do all my shopping here!

ADORABLE store!! I don't find anything today-but I am…read morecertain I will find many things there in the future. Jewelry, clothes, gifts, shoes-so many cute things!!

Best customer service with the best selection of clothes. All the staff really knows what they are…read moredoing and are just so kind and patient to help you with your selection and pairing! Couldn't recommend a boutique more than here!

Amazing sweet boutique!!! I adore all the finds, there's something for everyone!! Sweet staff and…read moreuplifting music!! Love love love

just ordered online for the first time... the customer service i received was top notch. i can't…read morewait to visit the store and meet these folks in person. their genuineness and kind spirit could be felt over the internet and i'm sure it is just the same face to face. THANK YOU for taking time out of your day to take care of my order and making me feel special!!! your grace shows.

This is like going to the mall without going to the mall. Turns out this business started as a mall…read morekiosk (according to the clerk). You are paying mall prices (for sure) but the clothes really are adorable. You are not likely to find most of this stuff at Target or Kohl's so I can live with paying a little more. I did, however, have to promise my husband not to make this a staple of my wardrobing budget. They have cool boots and lots of cute tops (and some coats and accessories). I bought a gray thermal-style shirt with the SMU logo on it for around $60. It's really, really cute and so soft. So, I'm a fan. I really think it is good quality and will last. It better, or my husband will kill me.

Do NOT shop at this store if you want to do business with a store owner who values it's customer. I…read morewas given an item as a gift and the dress was way too large. I went back two days later with tags and receipt and was turned away and they refused even store credit or exchange. I asked why I could not even exchange the item as it was in their store policy and they threatened to call the cops. My mother has now wasted $50 on a dress I cannot wear. Never in my four years here I have never been to a single business in this great town that treated me as poorly as SwankyB. My family, friends, and I will no longer shop here.

Grace Bridge Resale in Celina offers a welcoming and well-organized shopping experience, with…read morefriendly staff who make you feel comfortable from the moment you walk in. The store is clean, easy to browse, and filled with a wide variety of gently used clothing, home goods, and unique finds. The overall service stands out, creating a positive and uplifting atmosphere that keeps people coming back. What truly sets it apart is the value and pricing. Items are consistently affordable while still maintaining solid quality, making it easy to find great deals without overspending. Whether you're shopping for everyday essentials or hidden treasures, you get more than what you pay for--and the fact that proceeds support the local community makes every purchase even more meaningful.

This place is clean, great selection of nice clothes men, women and children. Staff is nice,…read moreatmosphere is uplifting

My sister in law and I wandered into Cynthia Elliott on the 4th of July, we were out for the…read moremorning festivities, grabbing coffee and shopping. Something in the front window display caught my eye. I found the most darling little Queen of Sparkles picnic dress. In a place where I no longer feel my sparkle, this dress and the sweet women working here made me feel happy. I've been having a little menty b each day lately, trying to adjust and sometimes a girl just needs her morning run, a latte and a couple new dresses (never mind every walk in closet in the house and additional clothing racks being full). I later checked out the Queen of Sparkles website and noticed this particular dress was on sale, I suppose it doesn't matter- I love supporting small businesses and didn't catch myself trying to look it up online at the time, seeing as though I wanted to wear it to the country clubs 4th of July party a few hours later. If you're looking for something unique and special, I'd highly recommend Cynthia Elliott boutique.

Amazing experience today, I had never been but my dear friend Shelia Williamson buys all her…read moreclothes there and looks wonderful. The service was perfect, the selection and pricing were out of this world . I will certainly be a customer forever!

Every time I go, the service cannot be better. Feels like family and Selection had countless…read morehigh-quality shirts and shorts all valued at and reasonable price If you haven't been, you need to go McKinney staple in downtown

This is a total must-stop if you visit downtown McKinney. It's been here forever and there's a…read morereason. First, when you walk in, there is the coolest gourmet coffee stand. It's pricey, I think around $12 a pound, but it smells soooo good. To the right are scented candles. The clothes here are cute - women's fasions, not girls - and not outlandish. This is probably one of the most affordable shops on the square. If you go straight back, at least at this time of year, they have a Christmas section in the back with Christmasy stuff like ornaments, decorations and a few gift ideas. Right now, they have the "Any B*tch Can" series ... Can cook, etc. Really cute. Something special (and save one for me, I still haven't gotten mine) , they have Christmas tree ornaments with the likeness of the old courthouse on it (from back when it was pretty).