Best place to get everything you need, even if you are a beginner. My son and I went in and they…read moretook the time to give us instructions on how to set up everything. We are freshwater fisherman and didn't know much about salt water, but they were very nice and very helpful.

Great place.... Always friendly and super helpful!!!! Best place for bait and supplies in town!!!read more

I'm not sure where to even start! Had an disgusting experience with this pontoon/boat rental…read morebusiness. Starting with the girls at the front desk! I have never met anyone in my life that's so rude, snarky, and condescending. From the the moment I arrived she gave us nasty looks and wouldn't answer our questions in full detail. Today, My family and I decided to rent a pontoon from them. There was 12 of us on board the pontoon and never imagined the pain and suffering we had to go through to make it back to shore. We decided to rent a pontoon for four hours to enjoy our day out in the water. It was our first time renting from this place. From the moment we rented the boat, it shut off 5 times during normal cruising speeds. We finally called and told them the boat keeps shutting off on us. So they gave us a few steps to try to troubleshoot the problem and nothing worked. They finally decide to send out a deck mate on a small diggy fishing boat that barely fits one person. It took him 40 mins to come out and meet us in the middle of the bay while we were anchored because the boat wouldn't start. He came out and inspected the boat and told us the motor took on water (not sure how this happened) and tried to tow us with the little boat while we're all onboard (completely illegal) instead of calling a tow boat service. While trying to tow (which was unsuccessful due to the weigh). Some passerby's pulled up next to us with their personal boat and decided to help us after they saw us all in distress and had us abandon our pontoon and get on their personal water craft for our safety and took us back to shore while the deck mate dealt with the pontoon in the middle of the bay as the water was beginning to get choppy and windy. Keep in mind we had coolers, bags, purses, etc. Which we all had to transfer from our pontoon to these random peoples boat trying to save us. Once we arrived back to the docks, I walk into the front office of the business and they act like nothing happened. They Wouldn't even apologize or sympathize with the bad experience all 12 of us just had for the past hour and half. All they worried about was keeping the deposit of $500.00, holding my credit card hostage (which is illegal according to Ocean City Police) The girl at the front wouldn't even reimburse us for the rental rates. YES THE POLICE WERE CALLED BY THE BUSINESS ON US. Thankfully Ocean City Police sided with us and told her she can't hold my credit card hostage. Ocean City PD told me this place always has the police called because of these same issues with other customers. The girl at the front continued telling us were to blame when there is no way we did anything wrong, we couldn't even speed due to the weight and size of the pontoon so how did the motor catch on water? They kept making a million and a half excuses why they wouldn't give me my deposit back! I URGE ALL OF YOU READER DO NOT DO NOT RENT FROM THIS PLACE! This place doesn't even deserve 1 star! The girls at the front are disgusting and quick to take your money and leave you without any information. Save yourself the headache. Find a different place! I will be seeking legal advice against this business.

NEVER NEVER NEVER will I go here again…read more Made a reservation the day before we were to take out a pontoon for a family morning of fishing. Got there in the morning half hour before as instructed and the reservation was cancelled and apparently reassigned. The lady at the front desk kept claiming that they has sent an invoice by mail for us to pay the deposit and that they had some kind of verification that we had seen it, and since we didn't pay they cancelled. As it turned out we confirmed when we got back to our house that the invoice never downloaded to our e-mail server, so there was no way we had seen it. These things happen which can be understood but the really frustrating part was that they never even acknowledged this was a possibility. To make matters worse, they lady at the front desk was the highly unprofessional and condescending the whole time even as she herself was confused about who we were and the date of the actual reservation. WE ARE HERE EVERY YEAR FOR PAST 16 YEARS BUT NEVER AGAIN FOR ME OR MY FAMILY