I took a road trip to G&A from Louisville, Kentucky to pick up a vintage Cleveland-era Rogers Drum…read moreKit that I bought for a great price through Facebook Marketplace. Throughout the process, Mike and Andy were communicative, knowledgeable, and very helpful. The shop itself is small, but it is carefully curated and the selection is excellent. The inventory caters to guitarists and bassists, primarily, but they will occasionally have a drum kit or two in the store as well. I peaked at a high-end-Gretsch, a vintage Fender jazz bass, and a blackface Bassman amp they had kicking around. I might have walked out with an impulse purchase if I hadn't been so pressed for time. The whole place was clean and well organized - not often a feature common to music shops. They had a wonderful selection of 60s-70s music playing in-store. Both Andy and Mike seem to love what they do; there was none of the jadedness you often find in retail. I'd highly recommend them, and I also recommend checking out the owner's pet project, a recording studio called "Dirty White Couch."

Every time we come in, we're warmly greeted and given exceptional and friendly customer service…read more They take the time to listen carefully to your needs in order to recommend the right fit of instrument or gear...something I especially appreciate since I'm a beginning player. There's no high pressure to buy, and everyone is very knowledgeable. We've taken guitars for set ups/adjustments and the work was done quickly and efficiently with explanation of what was done (again, as a beginner, this was really appreciated). Daughter bought her first electric guitar here and it was an awesome experience all around, in every way.

Have rented multiple instruments here for local school orchestra needs. Both of my daughters love…read morethe violins. Oldest daughter lost a string once, and they replaced it for free. Great service.

Horrible customer service and will not repair things they don't sell. Told me my daughters…read moreinstrument was probably just a knock off. Really? I bought it at a Music and Arts near DC so I called them and they were bothered also, as they buy directly from the instrument company. I will take my 3 band kids anywhere else. It will be worth the drive to have useful, knowledgable information, and helpful customer service.

I took the guitar lessons and I can now play my guitar better than I ever thought I could. I can't…read moresay enough good things about them.

Guitar Center is a wonderous musical dreamland.  They don't just have the basic music for pianos,…read moredrums, guitars and bass.  They have music for all instruments and if they don't have something you want they're more than happy to help you get it. As a piano player and huge pop culture fan, I loved all the music books they had for famous movies, shows and even had a Mario Brothers book.  My husband loves the guitar and drums so he was in heaven wandering around and the fact that you could try out the drums.  I'm so glad their is a Guitar Center closer than Chicago. Biggest downside is they allow anyone to play the drums then the drumsticks get set everywhere. I almost tripped over some because someone left some on the floor.

Should be zero. Sales person put a guitar on layaway after I told him/she no. I had to call the…read morestore the next day and talk to a different person? to take it off layaway. Talk about feeling violated!!!

UPDATE: This fake Christian dumbass owner, Ken at Roxy Music cannot stop lying if he tried. You…read moreguessed it, including making more inconsistent offerings that are yet reneged when viewing how much it would cost him for THEIR ADMITTED MISTAKE! That's right, they screwed up admittedly to messing up my guitar and in communications about what was supposed to be worked on. Let's get the story straight, I insisted Ken fix my guitar, he did not offer shit initially. Interestingly Ken brings up a full refret now as if he knows something I don't. A full refret was never spoken of until he had a meeting with his "luthier". You must know it needs a full refret bud. Check out this guys behavior. He offers up to a full refret at the shop of my choice and then renegs because he "read something wrong" on the website about the price. I'll break it down for you. Ken misreads somehow $300 for a full refret which is actually $550 and offers me a full refret up to $300. One fret replaced starts at $330. I bring this up and Ken says I'm right but he can't cover the full refret at $550 that he will only cover 3 frets. As soon as he saw that price of $550 he reneged. How shitty is that? So I would then have to foot the bill for something this guy just said he would cover. He bailed on me like a true slime ball. Then all of a sudden he offers only to fix 3 frets as this would be the cheaper route for him to go. Figures. That's exactly why this store is ran this way and I ran into all of these issues because the owner is a fraud and can't keep a consistent offering. You're guaranteed to have this guy change his entire deal mid conversation without warning, it's pretty bizarre. This behavior spills over into the staff heavily and Integrity is completely lost at this place. Imagine being me and going through this and STILL not having a fixed guitar because they fucked it up! Ken wants to talk about his vintage instruments and how perfect they are while my instrument is ruined because of your trash-bin "luthier". Imagine this as well, having the title "Christian" attached to your name and your background but then doing this to a customer. Dishonor upon your head, you read something wrong, so own up to it and keep your word. If you know you errored, man up and say I'll pay the price for the full refret. You just got done agreeing to pay $300 because that's what you believed was the price for a full refret. You'd adjust and pay the $550 if you actually had integrity. It's not my problem you cannot read. You're just a wishy washy dude and that's as slimy as it gets. The next time you preach a message you go ahead and think about how you screwed me over and put that fake smile on having others believe you're a good guy. You're unfit and unworthy of owning a guitar shop and being behind any pulpit with the way you mislead customers. Do the people you preach to know your business practices? I think they'd find you better off on mute if they knew, bud. Notice in our text messages I never accepted or denied your offer, you made the decision on your own to remove it. You're a phony and you ruined my guitar! Thanks a lot, asshole! Notice this clown says in response to my review that the communication became no longer "constructive". No, what happened was I called you out for being a fraud and reneging and it became inconvenient for you so you bailed. Ken, you didn't offer anything past the original work, you reneged to 3 frets after offering a full refret because you're a cheap bastard. You literally cannot stop lying, dude. You're scummy. Your customers will become 0 customers in no time. The original owner of this place is tossing and turning in the ground watching Ken destroy this business. You see Ken's lies in real time, people who read this review. Ken refunded me $60 for the "work" they did aka fucking up my guitar and now it's going to cost me hundreds because of this asshole. Refunding me my original payment doesn't fix the damaged you caused, you little punk bitch.

These guys are great. Some of the best customer service and commitment to quality care I have…read moreexperienced. I bought a Gretsch from them and love it. They helped me set it up and responded to my concerns. Would recommend these guys over online stores and the big "box" stores. Drove from south bend to check them out. Thanks.

This business sold my father-in-laws piano under consignment. never paid him a penny of the $43,000…read moreowed. Took advantage of a widowed old man who sold his deceased wife's piano. Haven't hit them with the lawsuit yet. It's coming.

I've tried over and over to contact someone at Shirks to get an estimate on my moms organ. Never a…read morereturn call from them. They are 20 miles away, but I may have to drive to their store and see if they are even in business anymore. I'm not happy with their customer service. :(