UPDATE: This fake Christian dumbass owner, Ken at Roxy Music cannot stop lying if he tried. You…read moreguessed it, including making more inconsistent offerings that are yet reneged when viewing how much it would cost him for THEIR ADMITTED MISTAKE! That's right, they screwed up admittedly to messing up my guitar and in communications about what was supposed to be worked on. Let's get the story straight, I insisted Ken fix my guitar, he did not offer shit initially. Interestingly Ken brings up a full refret now as if he knows something I don't. A full refret was never spoken of until he had a meeting with his "luthier". You must know it needs a full refret bud. Check out this guys behavior. He offers up to a full refret at the shop of my choice and then renegs because he "read something wrong" on the website about the price. I'll break it down for you. Ken misreads somehow $300 for a full refret which is actually $550 and offers me a full refret up to $300. One fret replaced starts at $330. I bring this up and Ken says I'm right but he can't cover the full refret at $550 that he will only cover 3 frets. As soon as he saw that price of $550 he reneged. How shitty is that? So I would then have to foot the bill for something this guy just said he would cover. He bailed on me like a true slime ball. Then all of a sudden he offers only to fix 3 frets as this would be the cheaper route for him to go. Figures. That's exactly why this store is ran this way and I ran into all of these issues because the owner is a fraud and can't keep a consistent offering. You're guaranteed to have this guy change his entire deal mid conversation without warning, it's pretty bizarre. This behavior spills over into the staff heavily and Integrity is completely lost at this place. Imagine being me and going through this and STILL not having a fixed guitar because they fucked it up! Ken wants to talk about his vintage instruments and how perfect they are while my instrument is ruined because of your trash-bin "luthier". Imagine this as well, having the title "Christian" attached to your name and your background but then doing this to a customer. Dishonor upon your head, you read something wrong, so own up to it and keep your word. If you know you errored, man up and say I'll pay the price for the full refret. You just got done agreeing to pay $300 because that's what you believed was the price for a full refret. You'd adjust and pay the $550 if you actually had integrity. It's not my problem you cannot read. You're just a wishy washy dude and that's as slimy as it gets. The next time you preach a message you go ahead and think about how you screwed me over and put that fake smile on having others believe you're a good guy. You're unfit and unworthy of owning a guitar shop and being behind any pulpit with the way you mislead customers. Do the people you preach to know your business practices? I think they'd find you better off on mute if they knew, bud. Notice in our text messages I never accepted or denied your offer, you made the decision on your own to remove it. You're a phony and you ruined my guitar! Thanks a lot, asshole! Notice this clown says in response to my review that the communication became no longer "constructive". No, what happened was I called you out for being a fraud and reneging and it became inconvenient for you so you bailed. Ken, you didn't offer anything past the original work, you reneged to 3 frets after offering a full refret because you're a cheap bastard. You literally cannot stop lying, dude. You're scummy. Your customers will become 0 customers in no time. The original owner of this place is tossing and turning in the ground watching Ken destroy this business. You see Ken's lies in real time, people who read this review. Ken refunded me $60 for the "work" they did aka fucking up my guitar and now it's going to cost me hundreds because of this asshole. Refunding me my original payment doesn't fix the damaged you caused, you little punk bitch.

These guys are great. Some of the best customer service and commitment to quality care I have…read moreexperienced. I bought a Gretsch from them and love it. They helped me set it up and responded to my concerns. Would recommend these guys over online stores and the big "box" stores. Drove from south bend to check them out. Thanks.

Being able to walk into a local music shop is something far too many people will never get the…read moreopportunity to enjoy. The employees are always welcoming, willing to answer questions, and help you find what you're looking for. Henry is awesome and does an amazing job with every instrument he works on. T.G. is lucky to have an employee with his skills and us customers are lucky to have access to someone like him. We recently purchased our son's first guitar, and a new to him bass for my husband. We will definitely keep visiting for our musical needs for as long as T.G. is around.

Great mom and pop guitar shop! Super good at fixing guitars and great music teachers. Shops like…read morethis are hard to come by nowadays

I come from Austin Texas the Live Music Capitol of the World. I love the Fort Wayne Guitar…read moreExchange for giving me a new home in the World of Music.

i was feeling down and out, sad cause i miss my girlfriend really bad, so i looked on line to find…read morenearest guitar shop , i needed new string, cause just broke won. when i finally got there i was treated like a vip, i couldn't believe how great the owner was happy to sell me just 1 string, instead of all 6. got a great deal on a used strap to. i will definitely go back for all my rocknroll needs, this store rocks!!!

If you're looking for a reasonably priced custom/handmade guitar, or if you have a prized guitar…read morethat needs more than a string change and some polish, this shop is the place to go. Ry Charters is a personable expert in repairs, restoration and custom acoustic and electric guitars. He communicates well and repair charges are very fair. This is a jewel of a shop in Downtown Kalamazoo.

This company is all about customer service. They are extremely personal, you always get a real…read moreperson on the line,and it seems like they all are musicians so they can answer questions with personal knowledge. I've had great support with fixing gear and replacing items that weren't what I needed. Super helpful, super personal, and competitive pricing.

Had a little trouble with the delivery of my Sire Marcus Miller M2 Bass, but it was FedEx's fault…read more Called Sweetwater and their shipping department was immediately on the case. They assured me that even though FedEx dropped the ball (or in this case, the bass!) Sweetwater would replace my purchase. Sweetwater even called a few days after the delivery was finally made to make sure my bass had been delivered and was in good shape. Sweetwater has been a dream to work with for every purchase I have made! If only I could play bass as well as Sweetwater serves after the sale!

They did not let me play stairway to Heaven because supposedly it is banned and I got kicked out of…read moreguitar center! A random guy came up to me and yelled hamburger too!

My experience with this store was excellent. They went way above and beyond their duty as employees…read moreto help me and did everything they could to straighten out what the online people did which it did stem from online it costed me over eight hours of work really five or six and I am a tattoo artist and I make $250 and the online service act like it wasn't a big deal. I counting the three hour round-trip trip but these people in Kalamazoo Michigan I recommend you see them. I recommend that you talk with them because they are professional at their job. I give them 100% I will see them many times in the future where I will never call online again and I hope they took my representative because I filed a complaint against him. He called back all apologetic and tried to make it right with me, but all he did was changing the order and overnighted to me and was supposed to give me a lousy $20 refund and it has not been put upon my card and has not been put anywhere anywhere so I guess they're just gonna keep that $20 too. I say they owe me a lot more. I asked for some extra guitar pics just to see what they would say and I was refused so this order was way more because of the discounts they gave me and the original bill was like $60 more than what the stuff they sent me next day air. We will see you tomorrow when I receive it and then I'm gonna write another review because I filed a complaint against the man that did it he was specifically told certain things and he specifically did what he wanted to do. I recommend going to the Kalamazoo store. They are very good people, especially the manager named Jake. He was the one and his crew was the one that were there for me. I gave them all five stars.