Went in for a burger told them to cook it medium well and it was over cooked, no mustard, mayo, or ketchup was even offered.

Hooters never disappoints. I normally order takeout and their service is always fast and efficient. I place my order over the phone they are always courteous and helpful. When I pick up my order it's always packed yet they have my items fresh, hot and saucy just like I like it . read more

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Went here to grab some wings and fries and the food was decent . I love hooters good some I'm very biased . I got my food to go , the to go ordering area is in the rear with a deepest door. I tried ordering online but their system is not user friendly at all. read more

First it took and order for 5 people 30 plus minutes to get our order AND it all dudnt come out at the sams time! Secondly my order was completely wrong. I ordered the buffalo chicken sandwich with no tomato and garlic parmesean rub and tots. They bring me a PLAIN sandwich no garlic parmesean rub, no lettuce, no onion no NOTHING and FRIES!!! We all ordered water and wasnt asked for refills. Never going back there. Waste of money read more

Went to pick my order up at carry out. There were like 8 employees just standing around behind the counter. They didn't even say anything, not even a "we'll get right with you after..." I was waiting for like 5 minutes for one of them to take my order. What a rude bunch of employees. They couldn't even just tell me that they'll help me once they're able to. I was just standing there with no acknowledgement whatsoever. I just wanted my wings and get the heck out of there. read more

Service is slow, when you call order in they hang up on you. You come and see 3 to 4 employee playing at the register

Ordered 50 piece wings. After 1h and 30 minutes of waiting, it turned out our waitress didn't put the order in. So we just paid for the drinks and left. read more

Bought wings on Sunday and they weren't the best. I called in the same day and let when k ow I wasn't satisfied. They told me to bring back the food and they would make everything fresh. I decided I wouldn't go then and there. Came back 2 days later with the food and let the manager DJ know what happened. He happily made my wings to perfection and while I waited he gave me a free beer. Customer service like this is rare. read more

Hooters - American Near Me - Oak Lawn, Illinois

Service was horrible, waitress had us waiting 45 minutes just to notice the order was never put in, never apologized just said if we wanted the food or not. read more

Nobody that works here, acts like they want to work here. I sat at the bar and had one of their nasty drinks while I waited for my food. 50 minutes later I decided to leave since my food hadn't come out yet. Mind you, a "regular" came in and sat next to me, and got his food 15 minutes before I decided to leave, even though he got there 20 minutes after I did. This is what promoted me to ask for a manager about my wait time...she seemed bothered that I was even talking to her. Didn't offer to comp the nasty drink or anything. They basically wasted an hour out of my day. read more

I'm officially done with Hooters. The service is inconsistent and rude. The server bought my food and never came back with refills or the bill. I asked for Th Ed manager. A big guy came out and focused on being intimidating and doing the minimum. After I explained what had happened he flexed his muscles and asked if I wanted a refill. I asked him if he believed I had been treated appropriately he grudgingly acknowledged I hadn't. I asked for the bill. He begrudgingly removed the cheese sticks. In the process of running my credit card he stopped to have another conversation. Since he does not even care, I will not be back. Corporate needs to come in and watch this place for a month and as clean house and get rid of the people who don't care. read more

This place is so gross like I don't want no one's booty in my face and to me that's just unsanitary. I decided to give this place a try because I had never been. The waitresses need to wear more clothes. They're also so rude to not only me but to my friends as well. The food was nasty and not good at all. It tasted microwaved and I'm pretty sure it was since my plate was warm and my food was soggy. My friend and I had to wait longer for our food and by the time it got to the table my friends were already done eating. It was pretty dark in there not in a cozy way just dim and not as inviting as I've seen other resteraunts/bars be. read more

$75 order of wings and fries. Both were horrible. No taste and undercooked. Won't ever order from here again.

I visited Hooters on 92nd and Cicero with my dad, and we both had a fine dining experience! We ordered the 5-piece chicken tenders and 10-piece shrimp, both hot-flavored and double-dipped for extra saucy goodness. The tenders were perfect--crispy, juicy, and packed with hot flavor without being overpowering. The shrimp were nearly as impressive--just the right amount of crispy and just the right amount of flavor. Every bite was a win! A gigantic thank you to Nina, the supervisor on duty during our visit. Her service was far above and beyond the norm. She was friendly, attentive, and genuinely invested in ensuring we had a great meal. She deserves recognition and, honestly, a raise for handling everything with such professionalism and care. This Hooters restaurant delivered both food and service. If you're in the mood for crispy, saucy deliciousness served with genuine hospitality, you will not be disappointed by a visit with Nina! read more

Went to this Hooters a few weeks ago on a Saturday night with my teenage son, and the service was slow and shitty. Waited 45 mins+ for 10 wings and tater tots. When I asked to speak with the manager, our server got annoyed and brought out the manager dude, "M", who was rude and defensive, saying that it's a busy night and everyone is waiting for their food. He also started swearing at us and acted more defensive. Hey M -- are you saying the restaurant THAT YOU MANAGE is so unprepared that it can't handle a night that YOU SHOULD KNOW is typically going to be busy? Guess Manager M was overwhelmed. I asked for a discount due to the long wait for our meals, and Manager M said he would have to give a discount to everybody, then. When I told him that I'll never return to this Hooters, he basically didn't care. So, Hooters of Oak Lawn, congrats -- I'd come here frequently but never again. You should give Manager M a raise ... he definitely made it so the kitchen had less to worry about! read more

Was helped today by a waitress named Nina. Extremely excellent customer service, they even helped me charge my phone! Theres gaming available which is a perk, and everyone working seemed cheerful enough where it wasn't off putting. Clean restaurant and welcoming people means to me a returning customer! Food looked fantastic, though I did not partake... Definitely sights to behold hardy-har-har. Take time out of your routine and do yourself a solid by coming to this establishment! read more

Arissa was phenomenal! I couldnt ask for better service and better cooperation once we became needy! The new management clearly has the wrong ratio butter for sauce and menu is trash compared to what it was, but she was willing to adjust anything she could to make it as good as we were expecting. She explained the reasoning in a professional manner...so i was less irritated and more annoyed but once i had custom adjustments. The food was almost as good as the service! p.s. if corporate sees this... tattoos arent bad and bring the sauce back. thank you corporate, but more importantly, thank you Arissa! read more

Hooters is always a good experience. Great food, good service, decent selection of beers and cocktails. Will definitely return and recommend to all. The food is the #1 thing at this chain. Very good! read more

Horrible wait time. Sat at the bar for thirty minutes, bartender didn't say one word to me. It was a Thursday night not as busy. I just got up and left and gave Dennys my money. read more

My daughter and her friend were on wait list at longhorns but the front desk cancelled and as disappointed as they were. My daughter loves steak; they opted for Hooter's. Excellent choice!!! They said the food wings with Thai sauce were excellent!!! The staff was friendly and the ambiance was fun and happy and loving it was after all Valentine's Day. They gave them complimentary cupcakes (who doesn't like a sweet treat). This definitely made up for the bad experience at Longhorns. Kudo's Hooter's, thank you for making everyone feel great and serving good food. read more

We absolutely LOVE the fried pickles at Hooters, so we decided to give this location a go. The hostess walked us to a dirty table & had us wait while she cleaned it. They were not busy. Our server took exceptionally long (10min+) to come greet us/ take our order. Fried pickles, two shrimp lunch specials & ten bone in wings (we were $1.19 for each dipping sauce which was weird to me). Food was okay at best, pickles were fried really hard but I was hungry & I don't send food back so I just kept eating. The wings were good until we saw a bug crawling around the plate! I instantly felt nauseous/ couldn't finish my food. I stopped a random server, showed her and asked her to get our server. After a short wait, our server came and acted as is she didn't know wtf was clearly on the plate. She then said she'd go show her manager (named DJ); she came back (not DJ) and relayed a message from DJ saying that "it doesn't look like a bug" and asked if we wanted anything else. How disappointing that DJ couldn't come over, apologize personally, etc. We will never, ever come back to this location. Like ever. P.S. I didn't even mention anything about the poor customer service that was given. Our server didn't check on us while we were eating. I ordered a dish to go, she never brought it out yet the item was on our bill. read more

This place has good food. I ordered original wings, since I have not been to a HOOTERS in a while. They were just as I remembered. Delicious service was good. Downside is the music super low, totally not the experience I was used to going to a HOOTERS. So don't gather the boys for a HOOTERS experience. I wasted $20 on TouchTunes, usually if you pay for a song, the TouchTunes will raise the volume. This place does not. Music very low read more

Waited 40 minutes for our food on top of that we had to wait 15 minutes just to get seated. Wings were very oily with almost no sauce. I saw a few flys flying around disgusting to be honest. read more

I visited this Hooters location on October 2nd 2020. I was highly unsatisfied with my order. Due to Covid 19, you have to make reservations online to eat inside the restaurant. Hooters is only accepting orders online, and no phone orders. Online they do not give clear ordering or pick up instructions, so the process is a bit chaotic. When arriving at the restaurant, there were lots of people everywhere. The parking lot was full, and there was nowhere to park, so I ended up parking on a side street. There was a long line of people waiting outside to pick up their orders. The customer service was decent, and the employees were wearing their masks. The food was prepared quickly, in about 25 minutes. When we arrived, I noticed that the fries were plentily, but they were disgusting. They were cold, stiff, and tasted stale. These fries were not freshly cooked at all, and they had no grease on them. They were old as ever!!!!!!! Moreover, the chicken pieces were small, and didn't have much meat on them, but the sauce was good so that is a positive. I probably will never visit hooters again. There are better restaurants in this area that make chicken. read more

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Haven't been to Hooters in quite some time but decided to try to get some today. Ordered online and paid with credit card. Pickup time was 705pm. Got there at 710 and there were 10 people already in carry out entrance. 715 girl walks behind register and says it will take 45 minutes to an hour for all orders. I told her I wanted my money back. Said she couldn't do it would go get a manager. Came back saying all managers were busy. I wasn't waiting for ever. Just didn't want to deal with all of the people waiting for their orders. Now have to wait to dispute with my credit card company. Would definitely never go there again. Corporation should look into the apparantly poorly managed location. Go someplace else. read more

Might be one of the worst Hooters in the state. We ordered a $90ish dollar meal for 4 people at 4:30. for pickup. Not only did we wait until 6:00 to actually get the food, but they got everything in the order wrong, so we had to wait another hour for them to correct the mistake, and that's not my only complaint. There was hair in the hot wings, of which (according to my sister) were terrible anyway. The bread on the hamburger was hard, which is insane to me how do you even manage that in a restaurant? The fries were cold as hell and were soggy. Didn't even give us the funnel fries we ordered. When I say it is a complete waste of time and money to order food from here, I mean it. Food sucks too, just make the extra trip to Orland Park. That Hooters is lightyears better. Update: Day after, my stomach is fucked up... That hamburger man got my stomach hurting all day, another reason not to go. read more

Our waiter was so mean she came 20 minutes after we sat down and didn't even write our food down? She gave us our drinks but we waited 1 hour to not get out food. Second of all she never came up to us to tell my family that our food was coming out or she's sorry for our food taking long please take action against your workers. read more

Waitstaff.... went there tonight and was told a 10 minute wait for party of two.. Sat outside until we got our text. In the meantime watched couples enter after us and sat at a table with no delay. We get our text and go in. Girl greeting guests then tells us she can't seat us until the other couples she sat right away get their drinks first. WTF?! We saw an empty table which she advised was to be ours but we couldn't sit yet. It wasn't dirty or had people sitting.... waitress was just spacing out her customers so she e didn't get overwhelmed. Anyway, we chose to dine elsewhere Hooters in Orland will get our business. read more

My boyfriend, 8 year old son and I came in today to have lunch. We walked in and waited at the door for about a 2 min before one of the waitresses came over and said "may I help you" not in the most friendliest voice. She walked us over to our table and started to do a quick "wipe" with her hand. We had a menu that was given to us dirty and my sons kids menu came with no crayons to do the puzzles, so I gave him my pen. Our actual waitress Cynthia was nice and pleasant. We started with some appetizers and drinks (she did not card for the drinks). For the drinks we had the Perfect Patron Margarita which was very good. Even though they were out of the Ciroc it was still pretty good. We also had the strawberry lemonade cocktail and that was good as well. Appetizers were bone in hot wings and the lots of tots. The wings were good. Typical hot wings. My boyfriend really liked his lots of tots which are basically loaded tater tots. He also had the fried shrimp tossed in Buffalo sauce and he liked those the most. Dinner consisted of the BBQ bacon burger for me with grilled onions, lettuce, tomato and pickles and it was very good. My boyfriend had the Daytona naked wings which he really liked. My 8 year old just had the 4 piece wings with fries. Forgot to mention that their curly fries are very good. Overall we really enjoyed dinner and have plenty of leftovers for tonight's dinner and lunch for work tomorrow read more

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Horrible service. Hooters is definitely NOT WORTH IT. Went on a Thursday @8pm, didn't get seated until almost 9. We already knew what we wanted so we ordered everything once the waitress came. Didn't get drinks for 30mins until we asked our waitress we were waiting for our drinks. We finished our drinks & our food was still not out. It was already 10pm and we asked for the check. They tried to charge us for our food WE DID NOT GET. We were willing to take it to go but they said it wasn't ready yet. We asked for it to be taken off our receipt since we didn't receive our food. Waitress then got upset we did not tip. Never coming here again. (Keep in mind it was just 2 of us) read more

9/10/22 was my first time at this location. I've been to Hooters before, I went to the one in Atlantic City, NJ on the boardwalk on 5/30/15 to buy a shirt. I came to this location with my younger brother and our 2 friends. The food was definitely good and it was my first time eating the food. Service was great even though it was crowded on a Saturday night. read more

The food was delicious. Our waitress, Reggie was such a pleasure. She was sweet and attentive. Our son, Jameson, is 7 and they had a lovely conversation. We were there for my mom's 60th birthday. We each had something different and it was all delicious. The atmosphere was clean and bright. I would go back to this location for sure. Thanks Reggie!! read more

Hooters - American Near Me - Oak Lawn, Illinois

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The service could be a lot better. I was there yesterday 8/15/24 9pm I was treating my best friend to dinner and this is the place she chosen. The waitress Delilah tried to steal my change of $15. She never came back with my change. I had to ask her for it and she handed me $4. I pulled out my calculator on my phone to show her the simple math. She said she assumed that I was giving her all of it. I told her that not how it works and told her she is supposed to give change back and let the customer tip what they can afford to give u. Reluctantly, she gave me back my entire change and I left her with $4. I should not have tipped her anything for being so thirsty and reported to manager, but I'm not that cold hearted. They will never get my business again at this location! read more

The person that figures out how to successfully package and deliver fried food stands to make millions. The employees at my shop wanted Hooter's for lunch, and since I've always been a fan of their wings, who was I to argue?!? We ordered online - and the process went surprisingly smooth. We ended up ordering a substantial amount of wings and fries, and the food ended up being ready right on time - which was also nice. An associate named Jocelyn was working the pick-up counter, and she was great. She went over the order, made sure we had plenty of napkins, wipes and utensils, and the food was steaming hot. I am trying to watch calorie intake, so I ordered myself The Hooters salad with grilled chicken.. The salad itself was meh, but I can't even ding them on the quality of the salad because I'm the dork that ordered the salad from Hooters. The only issue with the rest of the food speaks directly to the first sentence of my review. It's not even really Hooter's fault?!? No matter how it's packaged, fried food just doesn't travel well.. the wings were meaty and tasty.. but they were also lukewarm and soggy. The curly fries suffered the same fate, and IMO were basically inedible. This Hooters has gotten some pretty bad reviews, and truth be told, the last experience from this particular store was not good. We're we're overcharged for our food and the wings and shrimp were really under sized. This is the only Hooters close to my work, and the boys wanted wings, so this was my only option. Luckily for us, this trip was significantly better than the last. read more

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Placed a carry out order from Oak Lawn Hooters. The breading was falling off the shrimp and wings and several items were missing from the order. I called and talked to the manager (Leo) that told me i would have to drive back with the entire order before he would do anything about the missing items. This place was decent years ago before they needed off duty cops as security. If Yelp would allow negative stars that's what this cesspool would get. read more

Worst hooters I've been to. Sat for 20 minutes till I got up and ask if my family was going to get serve. i ask if not so can leave it's ridiculous 20 minutes and not even "hey I'm your server sorry for the wait " he then proceeds to tell me you can leave it's you don't like it. Didn't want to make a seen so I decided to leave with my kids read more

Ok here my free birthday 10 piece wings I have never been a big fan of hooters To be honest their body were not that nice to put all on display but hey to each it's on im here For the free free On the birthday voucher that I received via email it states that you must dine in and purchase a drink I didn't read the drink portion until I was already inside because I arrive to the carry out window when the man that works there told me I need it to dine in but he said as long as I got my drink that will be fine and then drinks are very overpriced there nothing under $3.50 just for Fountain beverage but I wanted my wing so relented The wings were really good this time I got it for the honey barbecue sauce nice juicy fresh enjoy them for her lunch time snack will be back every year for my wings read more

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This was the worst hooters experience I've ever had . From walking in it was pretty busy asked for a table of 4 was immediately seated just to find out multiple groups had been there prior waiting for a table which really didn't matter because we weren't even served water until we noticed everyone from the previous groups were seated . 30 mins pass before that even happens . Our waitress was nice but she is definitely being overworked . The girl at the door in the front should definitely be replaced and should not be able to greet or assist with costumers as it is not her forte . I won't be returning to this location read more

Customer service was ok, I had no problem with ordering or no long wait time but I did have a issue with the quality of the food . I'm not sure what's going on but it seems as if they changed there wings and the new ones are not it taste cheap and burnt and hard please fix this read more

If I could gI've this place a 0 for food qualification and customer servic;e; I would. I purchased some wings, kids meal, and a side salad with extra dressing. When I got home; the food was cold. I only live about 5 minutes away from their location; this means it wasn't hot when I received it; I called and spoke to a Manager by the name of Jason. He told me to follow the warm up instructions on the bag instead of apologizing and asking me if they could make my food over. He also was very confrontational during my call. I tried reaching out to the corporate office but there is no active phone number. Please be aware of going here. read more