1. Hoover Toyota

    1. Hoover Toyota

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    Hoover, AL

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    Hoover Toyota

    2.4 (118 reviews)
    Closed 9:00 am - 7:00 pm

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    My son and I went in to make his first purchase! Such an awesome experience working with Gary Thorne- sales consultant! He mad this experience well worth it... However the finance department representative had no respect for our time even after her knowledge that we had other obligated appointments already scheduled. We had to sit and wait on her prior to and during the signing was an awful long drawn out experience! Please go and see Gary!!

    Anna M.

    Bought a new Toyota (technically used from another dealership) almost 6 months ago and brought it in for its first maintenance (5k). Made the appt online and entered all my info and VIN, but I guess since HT was the original seller, they still had all the other guy's info. So had to provide all that info again. They asked if I also wanted a software update so I said sure. Didn't mention if it would take any longer so I assumed it would not. I had budgeted 1.5 hours for the tire rotation and light multi-point inspection which is the 5k check-up. It ended up taking well over 2 hours with no explanation. Other people had come and gone. (For comparison: Spouse took our other vehicle to a club warehouse for rotate and balance that night with no appt and only 2 guys working and it took less time.) Friend who bought from HT last year also mentioned that service is taking way longer than it used to. There seems to be a lot of people front-of-house in the service department, so I guess maybe they're still taking in the same volume and there's short staffing in the back? I know now that I'll need to drop it off the night before and plan on leaving it most or all-day for future scheduled maintenance appointments. I do appreciate the courtesy coffee and water, though.

    Mike P.

    Charged me 8.00 for a oil filter that on their website is 4.28. Should have just purchased online instead of trying to support a local business.

    Used 2018 4runner SOLD!!!

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    2 years ago

    Took forever. Expensive. They Wouldn't balance and rotate tires without getting new tires.

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    Ask the Community - Hoover Toyota

    Review Highlights - Hoover Toyota

    I recently purchased a 2016 RAV4 from Harold Mackean at Hoover Toyota.

    Mentioned in 3 reviews

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    Hendrick Chevrolet

    Hendrick Chevrolet

    1.6
    (129 reviews)

    I've been doing business with Hendrick Chevrolet Hoover for several years now, and at this point…read morethey might as well put my name on a parking spot. I bought a truck here in December of 2020 and came back again in 2025 for a Corvette--because apparently I make excellent financial decisions when I walk through their doors. But the real reason I keep coming back is the service department. Every bit of maintenance on my vehicles has been done here, and they've never given me a reason to even think about going somewhere else. The folks in the back always treat me right--professional, friendly, and they don't make me feel like I need to bring a sleeping bag while I wait. Quick, prompt service every time. People ask me all the time why I don't just get my vehicles serviced locally, like at Tuscaloosa Chevrolet. I tell them the same thing: I like knowing when I show up, I actually have a spot and a plan. Being able to schedule an appointment beats rolling the dice with drive-up service and hoping for the best. And I'd be leaving out an important detail if I didn't mention the handheld donuts and coffee--they're a nice touch to help feed the fatty cells and wake up some sleepy eyes. Truth be told, I don't even wander too close to that area anymore... those donuts are just a little too tempting. At the end of the day, I've never had a bad experience here--and when something works this well, I'm not about to "fix" it by going somewhere else. As long as I'm driving vehicles I bought here, they'll be the ones taking care of them.

    In a world where excellence customer service is hard to find, Hendricks Chevrolet has figured it…read moreout!! Excellent service in the service department from the time you arrive until you leave.

    Hendrick Subaru

    Hendrick Subaru

    3.0
    (17 reviews)

    Pros; clean, easy to book appt, friendly service people, nice place to wait…read more Cons: they literally commit daylight robbery by upcharging for services by over 100% I've been here twice, once for an oil change and once for a 60k service diagnostic. I was quoted over $2200 for the 60k service. Mind you, my car has literally 50,000 miles and is still practically new and I take extremely good care of it. I was so shocked by how casually they quoted me that price and how the salesperson/technician kept such a straight face while trying to explain why it cost that much. The part that made me concerned was him saying I needed a new battery (which was true although mine was only 18 months old) but quoting me $450 for it... I went straight to autozone and showed a technician- first, I got the exact same battery purchased and immediately installed for $220. Then, he spent over an hour with me explaining each service and the parts needed, and told me I could buy every single thing at autozone and take my car to Pepboys for them to perform the services for under $1k TOTAL. He literally said that the dealership was scamming the daylights out of me. As a woman who is clueless about cars I know I have to be careful not to be taken advantage of by greedy salespeople like this, but it's sad! I will not be coming back. They also charged $120 FOR AN OIL CHANGE.... I wasn't told the price until after it was completed, I should've asked up front, but I would never have expected that. It's literally $30 to buy a quart of fully synthetic oil and it takes 20 mins max to change the oil, it's all under the hood of the car (not even underneath the car) on my model! ROBBERY!!!!

    Hendrick Subaru in Hoover is one of the worst dealerships to deal with. They do not care about…read morehelping their customers. The overcharge and will try sneaky tactics to get you to spend more. They recommend services that are not needed. I absolutely hate dealing with them. If you need service on your Subaru call Franklin Automotive where you won't be overcharged. At Franklins I know I am receiving quality service and I can trust them not to oversell me.

    Long-Lewis Ford Lincoln

    Long-Lewis Ford Lincoln

    3.1
    (63 reviews)

    I came to the dealership to look at a particular car that had just been traded in. I was assigned…read moresalesman Rob Hurt, and he was incredibly helpful and patient as I explored not only that vehicle but several others on the lot. Before leaving that first visit, I test drove a vehicle that I really liked. Rob explained that I could place a $300 refundable deposit to hold the car while I finalized the insurance and financing details related to my totaled vehicle. Since the deposit was refundable, there was no risk, so I decided to put it down before leaving. Over the next several days, I made a few visits to the dealership to make sure it was truly the right vehicle for me. I even brought my son back so he could test drive it and give it another look. Rob was very patient and accommodating through the entire process. There was one visit where I became quite frustrated and was honestly tempted to walk out. I was simply trying to keep the car on hold and needed to leave so I could get my son home to study for an exam. However, either Mr. Hurt or his manager, Shomari, kept attempting to run my credit and finance the vehicle through their system even after I explained that I would be securing financing through my credit union. That part of the experience felt unnecessarily pressured, and I did express my frustration to Rob. One interesting feature of the process was their high tech system where you go into a private room and complete a virtual meeting to review warranty options and sign paperwork electronically. That was actually a pretty neat and modern experience. During the process, I received an email from Service Director Mr. Bowlin asking how everything was going. I replied honestly and explained the frustration from my most recent visit, but unfortunately I never received a response. I was eventually able to finalize the deal and complete the purchase. Rob was wonderful throughout the entire process, and I truly do not believe he was the one pushing to run my financing through their banks. That was simply the impression I got. Within a week of purchasing the vehicle, the car alerted me that it needed an oil change. I reached out to Rob to ask if the dealership might take care of that in good faith since I had just purchased the vehicle. He checked with the service department and told me they could perform the service, but that I would be charged for it. Personally, I feel that a large, reputable dealership should at minimum ensure the oil is fresh before selling a used vehicle. Shortly after that, Mr. Bowlin emailed again asking what they could have done differently to earn a five star review. I responded and shared the same concerns mentioned here. Unfortunately, I never received a reply to that email either. Overall, the experience was a positive one, largely thanks to Rob's patience and professionalism. A side note worth mentioning (in my opinion) is there are positive affirmations in the restrooms and Christian music playing in the building. My only disappointment was the lack of follow up when I shared concerns and gave the dealership an opportunity to address them. For that reason, I'm leaving four stars instead of five.

    I recently had the privilege to add a Lincoln to the family. I had an amazing experience with Long…read moreLewis of Hoover and especially my sales rep Michael Slaughter. The entire process was smooth, professional, and truly enjoyable. The team went above and beyond to find exactly what I was looking for, and when it wasn't readily available they had it delivered. That level of dedication stands out. I couldn't be more pleased with my new vehicle and the overall experience. I highly recommend Michael Slaughter at Long Lewis of Hoover to anyone looking for a hassle free and a no pressure car buying experience

    Hoover Toyota - car_dealers - Updated July 2026

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