I was able to make a same day appointment. When I arrived several people rushed out to acknowledge me until I could be assisted. Kyng setup my service and treated me like a very valued customer. My services were done within the time that was promised. read more

I'd give zero stars, if I could. It was a very disappointing experience, particularly when it came to honesty and transparency during the negotiation. Also, salesman didn't come out to assist right away, why would he? When it's been over a hundred degrees out. Not to mention, we went to this location a week prior, just to see a particular vehicle in person. We were about to get into our car, when a salesman finally came out to ask if we have been helped already. Since, we were just looking and not buying that day, we told him we'll come back some other day. We were looking for a particular vehicle and were told that other dealerships did not have what we were looking for in stock. That turned out not to be the case. We did our own research and found what we wanted elsewhere. We were also told that they simply could not give us a larger discount on the vehicle. We decided not to settle and walked away--and I'm very glad we did. We ultimately purchased our vehicle from Limbaugh Toyota, where we received almost 6 grand off a BETTER, more fully equipped vehicle. The difference in both the deal, and the overall experience was significant. I understand that every dealership has its own pricing and that every deal is different. However, if a dealership cannot or does not want to offer a larger discount, simply say, "This is the best deal we are willing to offer." Don't tell customers that other dealerships don't have the vehicle they're looking for or give them the impression that they have no better options. My advice to anyone shopping for a vehicle: do your own research. Check other dealerships' inventories yourself, compare prices, negotiate, and most importantly, be willing to walk away. We walked away, went to Limbaugh Toyota the very next day, and ended up with a better-equipped vehicle at a significantly better price! We spent less time negotiating at Limbaugh Toyota than we did at Hoover Toyota. read more

Told me they completed an inspection on my car, but failed to do it. Tried to call and was suppose to get a call back. No one called. Go somewhere else. read more

My son and I went in to make his first purchase! Such an awesome experience working with Gary Thorne- sales consultant! He mad this experience well worth it... However the finance department representative had no respect for our time even after her knowledge that we had other obligated appointments already scheduled. We had to sit and wait on her prior to and during the signing was an awful long drawn out experience! Please go and see Gary!! read more

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Misadventures in Service. Over 6-8 visits, I've rolled in with my trusty Toyota for brakes, rotors, tires, oil changes--pretty much everything. But every trip involved a plot twist straight outta bad comedy. Picture this: hours twiddling my thumbs for a basic oil change, watching tumbleweeds roll by. The prices? Yowza! They're charging 20-100% more than what local heroes like Vulcan quote for the same job...and hold onto your hubcaps--somehow, things got *broken* during service, leaving my wallet crying and me stuck with surprise bills. Unfortunately, it's gonna be a 1 star from me, dawg. The Yelp ratings here are like a neon sign flashing "Steer Clear!", so I would advise other roadrunners to stay away!! read more

I took my 2014 4Runner in for recall work. The service team was Top Notch. I typically use my neighborhood mechanic but had such an excellent experience with the process today that I will be back for future maintenance and repairs. A special shout out to Seth and Matt H. They are next level professionals and did an excellent job of explaining to me the specifics of 2 needed repairs. I have every confidence in their team and the ability to keep my 4runner on the road for another 210K. read more

I paid Hoover Toyota $200 to diagnose a loud sound that was coming from our van when accelerating. They could only tell me that it was due to feathered tires. They confirmed that I did not need new tires, because the wear of my tires was fine, but that if I bought new tires from them, they thought it would fix the noise. Buying new tires was also the only way to recoup my $200 diagnostic investment. We did not get new tires. After 6 more months, we were so annoyed with the sound that we bought new tires at express oil. The loud sound only got worse. I called Toyota and gave them the chance to look at it again since their recommendation was not helpful, but after speaking to the manager, they said they would have to charge me another $200 For a new diagnosis. Instead, I took the van to express oil and they determined quite quickly that I needed a new wheel bearing. Express replaced it and I am finally driving in peace and quiet again. I am supper disappointed in Toyota after all of the times I have been to them for service. I do not trust them at all. read more

Bought a new Toyota (technically used from another dealership) almost 6 months ago and brought it in for its first maintenance (5k). Made the appt online and entered all my info and VIN, but I guess since HT was the original seller, they still had all the other guy's info. So had to provide all that info again. They asked if I also wanted a software update so I said sure. Didn't mention if it would take any longer so I assumed it would not. I had budgeted 1.5 hours for the tire rotation and light multi-point inspection which is the 5k check-up. It ended up taking well over 2 hours with no explanation. Other people had come and gone. (For comparison: Spouse took our other vehicle to a club warehouse for rotate and balance that night with no appt and only 2 guys working and it took less time.) Friend who bought from HT last year also mentioned that service is taking way longer than it used to. There seems to be a lot of people front-of-house in the service department, so I guess maybe they're still taking in the same volume and there's short staffing in the back? I know now that I'll need to drop it off the night before and plan on leaving it most or all-day for future scheduled maintenance appointments. I do appreciate the courtesy coffee and water, though. read more

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Their service is not very good. There are very greedy people working here. They are rude and as soon as they get your money, they don't care about you. read more

I love the automobile industry. Why, I was a part of it for over 40 years. I owned a company that developed, composed, designed, and facilitated "Soft Skill" training internationally for sales, service, and executive education. Our approach was always non-confrontational, consultative, and focused on more listening than talking. In those decades the industry has come so far for the better. Now, in retirement I like every other person with a car, must get my car maintained and serviced from time to time. Like going to the dentist, no one wakes up in the morning saying, "Oh boy, I can't want to get my car to the service department at the local dealership." Servicing and maintaining your car are much less sexy than buying a now one. Today I went to a local Toyota Dealers Service department and was treated poorly. I professionally asked for my key back and drove 25 minutes to Hoover Toyota. I was met immediately, did not have an appointment and told I would have to leave the vehicle or come back another time. Both options were perfectly fine. The Service Writer was OUTSTANDING, over the top. He walked my to his area, drive my car their. Made me feel like I was worthy and appreciated my consideration of their service department. He explained in great detail what my vehicle needed and why it was important to do so. He priced it out and found a way to leverage the Toyota Auto Care program to my benefit. He looked under the hood to check the oil it needed which was the less expensive oil prior to giving my a quote. The quote was literally $200.00 less then given by the first dealers and covered the say items. He then offered me a loaner car so he could keep my car over night. What do I say about this, I say BRAVO. You have earned my future business in both service and sales. Remember, this dealership was sold recently. I believe it is the Hudson Group that own it now. The treatment I got is what I expect when I do business with a classy organization. Thank you Hoover Toyota. read more

Would give 0 stars if possible. This entire operation from sales to service is terrible. Liars all the way around. I've purchased 4 vehicles from this outfit and will never again step foot in this place. The salesperson (that I had already purchased two vehicles from and sent referrals that purchased from him as well) lied multiple times to me on a deal. The service department upcharges on everything they do and generates more "work" than is needed so they can overcharge. This last straw - I authorized the service department to spend up to $500 (total mistake - should have never done that) on a simple gas tank drain/refill. Guy calls me after it's done and says it's $750. I would recommend going to ANY other toyota dealership. No others in Alabama can be worse than this place. I'll drive 30 minutes extra from now on to go to Serra Toyota. This place is a stain on the city of Hoover. Stay away. read more

My wife and I visited Hoover Toyota to test drive a Highlander. Unfortunately, the exact vehicle we wanted had gotten scooped up just minutes before we arrived. Nonetheless, we had an AMAZING experience with Peyton B. He was knowledgeable, patient, humorous, and above all attentive. Unfortunately for us, we weren't able to walk away with a purchase, but that is of no fault to Peyton. We just have very specific criteria and there wasn't a vehicle available to meet that criteria. However, our experience was so pleasant that if a vehicle matching our needs does hit the dealer lot, I wouldn't hesitate to make the 3 hour drive from Atlanta. Thanks again, Peyton!! read more

This review is based off their service department. Before they sold (pre-covid), they had one of the best service departments EVER. Post COVID after selling, the service department is rotten to the core. You will pay 20-30% more than other Toyota dealerships in Birmingham. Earlier this week, against my better judgement based on previous interactions, I took my daughters car there to rotate my tires and diagnose some codes my Blue Driver gave me. The service person, who had been with the company since 2018 called me and told me that I needed a tuneup, a fuel injection flush and a few other high profit services they push on customers. I asked her how much a tuneup would cost based on a 2011 Toyota Highlander and she quoted over $900!!! I told my wife about it and she reminded me that 5 months ago we paid for a tuneup with another dealership. (Hoover had quoted an outrageous price 5 months earlier, so we went to Limbaugh Toyota.) I brought in the Car Fax, proof showing it had been done, and asked the service advisor how they came to the conclusion that I needed a tuneup? The service advisor went back to talk to the mechanic for awhile. She returned and said that the mechanic advised her that a tuneup may help resolve one of the codes that the notes from the mechanic also said was not really a problem, in the paperwork that I got from them ! Let me tell you what I think happened. The advisor looked in previous notes and decided to sell me on her own, a tuneup at an absurd markup. And I bet had I made the mistake and said yes, the mechanic would have pulled the plug and saw that there was no need for a tuneup and they probably would have charged me anyway. It is the final straw for me. I bought my first car from Hoover Toyota when I was 18 years old (36 years ago) when they were located on Montgomery Highway. This dealership will rob you blind in my opinion. read more

The most unprofessional group of rude employees that I have ever seen. We purchased the vehicle and am sorry now that we gave a business like there's our money. read more

OUR TOYOTA HIGHLANDER 2003 (BIN #JTEGF21A830092166) had been serviced by Service Advisor, Jonathan Dryer, for several years. He had been consistently performing unnecessary maintenance and charging us excessively. I did not notice it until recently. I became concerned and started looking at the maintenance history for last 2-3 years. Every time I went there he charged me over $1,200. When asked he said those were needed. Changed the Spark Plugs, June 15, 2021, 116,000 miles, COST: $531 Changed the same Spark Plugs Again, April 2025, 126,405 miles. COST $887 Plus TAX, close to $1,000. This was significant cost increase in 4 years. Also it was changed at 10,000 miles interval (spark plug lasts over 70,000 miles). When asked his answer was age (I didn't agree) and check engine sign. When I took the car to another outfit they told me check engine sign was due to oxygen sensor malfunction and nothing to do with spark plug. On 4/27/2024 he charged me $1,396 for maintenance (124210 miles}. A year later, 4/18/2025 he charged me $1,540 for maintenance again (126405 miles). Most services were overpriced. He did Toyota recommended 120,000 miles maintenance at 117,000 miles (earlier) and charged $1,158, in November, 2021. Not sure what he did. Service department was unfriendly and did not provide information. I was recommended to change left brake padding and rotor in the next schedule. However, the test results are conflicting: 04/18/2025: LF: 8 mm, RF: 8 mm LR: 6 mm, RR: 6 mm 10/21/25 LF: 5 mm, RF: 5 mm LR: 8 mm, RR: 8 mm I only drove 1,000 miles in 6 months. The left dropped by 3 mm (significant, not possible) Right one got better (not possible). There are many other issues.. Johanathan's colleague In Hoover Toyota brought overpricing issue to my attention, which initiated my investigation. Manager had been notified. read more

does not deserve a 1 star, bought a '21 rav 4, last February. the first service i needed a tire rotate and they forget to balance them, who doesnt balance a tire??? well fast fwd to now, cars gone totaled and im trying to get my extra service package refunded back, (or whats left of it) called left a msg never got a call bk 5x!!!! so i go in person to talk to someone and i get a number for the only person in hoover toyota that can do its email, her name is Shameka Ramsey, i emailed her idk 3 days later i get a reply and she tells me to go see her on tuesday i msgd rt bk, and say sure what time? and to this day i have not heard bk!!! GO TO LIMBAUGH Toyota!!!! read more

Charged me 8.00 for a oil filter that on their website is 4.28. Should have just purchased online instead of trying to support a local business. read more

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I am finished with Hoover Toyota. I need to have my van serviced. Of course, Toyota wants you to have it serviced at a dealership. I am usually able to get up at the crack of dawn on Saturday (really, my only free time) and get it serviced on a walk in. This particular Saturday I did my usual and was informed they are strictly on appointment now and while they could get it to me today it was a 9 hour window. (open 6-3 on Saturdays.). I can't make an appointment because of my work schedule and their hours being incompatible and a time I can get in is 2 weeks out. When I expressed displeasure about their new arrangement, the service advisor blew me off. The change in attitude was noticeable. He couldn't wait to get me out of there and move on. Congratulations, dude, you are the straw! You should be proud you ran off a paying customer. I have bought 2 vehicles from Hoover Toyota, and had my service done there for about 10 years--oil change only, their markup on other stuff/parts/service is higher than a cats rear end. I will not be returning unless absolutely necessary. read more

I NEVER thought I would say this about buying a car, but I really had a great experience with the folks at Hoover. Start to finish, I don't think there was a single thing along the way that went awry or didn't exceed my expectations. It really was as good as it gets. Gary, Kim, and David were professional and friendly, and I felt like I couldn't trust them- something I can't say is a default for me to do with car dealers, especially since I've been burned in the past. At the end of the day, my top priority when buying a new vehicle is the money, and they beat their competitors in vehicle price, trade-in value, and financing rate, and it really wasn't even close. They worked quickly and efficiently and made things go as smoothly as possible. I typically only take the time to leave reviews when I think a business goes above and beyond the normal, and I can say that I highly recommend purchasing a new Toyota from the folks at Hoover. read more

Hoover Toyota is such a great place to buy a car. Rivers was such a sweetheart and helped me out with all of my questions. The process was so simple and fast! read more

Hoover Toyota - Used 2018 4runner SOLD!!! - Car Dealers Near Me - Hoover, Alabama

Most of my visits are pleasant here. But it is a bit more expensive to get your car serviced here than other places. The wait is a bit longer too. But I find myself coming back here because last time I went to one of those 10 min places it took 3 hours and they forgot to screw the oil lid back on causing my light to go off after 2 weeks. So I come back to Toyota knowing I'll pay twice as much and be presented with many other recommendations and fixes my car needs. They don't force things on you but you get a bit of headache when presented with information about your vehicle. However, the inside is pleasant with complimentary water, tea, cocoa, coffee and sometimes popcorn. Even though they pop corn for 3 people every 2 hours only. Everything mentioned is self service. I get a cup of tea and charge my phone and make calls. It's a peaceful wait. They have a theater style waiting room with chairs and a big screen that stays on a non political channel like HGTV. WiFi is free albeit sometimes tricky to load. I remember coming here before an "Alabama snow storm" and they offered to take me to Publix to get milk and bread while I waited lol. The restrooms are clean. I don't ever go during the weekends best time to come is on a week day between 10am-3pm if possible. Last time I was here it took less than 2 hours but come here knowing 2-3 hours is possible. So bring a laptop, book or whatever to keep yourself busy. Maybe some takeout if you haven't eaten. They have a work station in the back, mostly meant to sell cars but guests are welcome to sit there and get work done. Look on their website for coupons and deals. read more

New service area - impressive and should be easier for customers & staff. Just dropped off my vehicle and was disappointed with service assistant. No smile, thanks for being a customer - short answers without interest to my questions. Having a bad day? - just don't pass on your flat uncaring personality to a customer. Attitude adjustment required here! read more

Took forever. Expensive. They Wouldn't balance and rotate tires without getting new tires.

I will not recommend this dealership. Stay away from this dealership at all cost . Purchased a package deal for three oil changes and all I wanted was an oil change after waiting two hours was quoted $49 for two filters but once I went to checkout it was $132, so in reality I actually paid for the oil change . Never will get my business again. read more

i bought my first new car from Brandon Piper! highly recommend him for a sales, the car i was looking for was considered a "unicorn car" due to how specific it was and i wanted it perfect and he made that happen! read more

Hoover Toyota - corolla - Car Dealers Near Me - Hoover, Alabama

The employees were wonderful on the customer service end. I made an online appointment to change my oil and my Rave4 to get and alignment. Thinking an appointment days in advance would work to my advantage. Yeah, not so much 3+ hours I'm still waiting on my car. If just shown up out of the blue that would perfectly acceptable But I booked that appointment 3 hours is not acceptable Again customer service was excellent. The service department that actually did the work NOT As I said 1 Star is generous read more

Had an appointment for an oil change at 10am. It is now almost 1pm and I am still sitting here waiting for any communication about anything. This is the last time I come here even though I paid for a service plan. Time is money and these folks dont seem to understand that. read more

I took my truck in to figure out what was wrong with the driver's side AC. Took my truck in, and went inside to wait. Waited maybe 30 minutes, and got a quote to fix the AC through a text that said the entire AC unit needed to be replaced and that it was $4000. No explanation was given, just that the unit needs to be replaced. Wasn't given a reason why by the technician. At most places, diagnostic fees are that much, around 100ish. I was charged $400 for the diagnostic fee. $400 for terrible customer service and all they probably did was plug it up to a computer without actually looking at the truck itself. Very disappointed and do not recommend you go to them. read more

I have always had my car serviced at a dealership so I stopped in for an oil change and to rotate balance and align my tires. Just took 3 hours. When I went to cashiers office my bill was $441.55. Needless to say I was shocked and I questioned the amount and was told that it was correct. I kept thinking about $149.95 to align and $169.95 to rotate and balance the tires. I went home and started calling around and nowhere I called had prices as high as Hoover toyota. My car was purchased from Crump Toyota in Jasper Al and until I moved was always serviced there so I called their service department and their price was $140. For the service I paid $320. I am retired and cannot afford to be over charged like this. When I called Hoover Toyota I was told that each dealership is run independently and sets their own prices but this wide a price difference is too much. I always take care of my car,regular maintenance and I keep all my receipts. If you are a Hoover Toyota service department customer you should check the price for service before you have your vehicle serviced. I will NEVER go back and be ripped off by these people again for ANY kind of service. Don't talk to me like I don't have 2 brain cells!! You will need better excuses than I received. read more

We worked with a nice young care salesman who desperately needs to learn about the product he's attempting to sell. We knew far more information about Toyota's than he did, his only answers were a go-to "I can print you an info sheet" Having checked the website before coming in for current inventory, we found it completely out of date. Most of the cars weren't there despite filtering out for sold or in transit cars. No one onsite is interested in selling anything. They know cars are in short supply and little effort is made by anyone working at Hoover Toyota. We went elsewhere read more

I had mixed feelings about my visit here when I came to service my Corolla. There were some good parts and some areas that need improvement. I came in for a checkup, and one of the workers would say I needed something done while another would say the exact opposite and that everything was fine with my car. Then, at the end, one of the workers sat down with me to review my bill, then asked another worker to bring me my car. Well....the one who brought me my car was unaware I already paid and signed off on my paperwork so I had to wait again. Small confusing stuff like that....I will say that the part I liked most about Hoover Toyota was the waiting area. Shocker! There was plenty of nice space to wait in, watch HGTV, and their coffee/espresso maker was fun. I don't really drink stuff like this but I always take advantage of it when I come here. Hot chocolate, vanilla mocha whatever.....they do drinks right. read more

Hoover Toyota - Free vanilla mocha while you wait - Car Dealers Near Me - Hoover, Alabama

I have been getting my vehicles from Hoover Toyota for the past 10 years. They always have treated us with the utmost courtesy. This time Ryan helped me and the process went smoothly, as usual. Thank you for another great vehicle. read more

We had a seat heater switch replaced at hoover Toyota because the previous owner had, we assumed and were told, spilled a sugary drink and this got into it. Approximately 3-400$ repair Fast forward 8 months and the same seat heater stopped working and I brought it in because the component and work were still under warranty. Guess what... the same sugary substance was found on the exact component and hoover Toyota refused to cover the warranty. I don't "think" Hoover ever replaced the component last time because there have not been any spills in this car and, WOW, that's a heckuva coincidence. Exact same cause in the exact same spot!! So disappointing that I will have to drive right past the service department to have my Toyota repaired. This is the second instance where something extremely suspicious occurred there. The first was 3,000$ repair recommended by HObver Toyota on our sequoia that according to another reputable Toyota repair was NOT necessary or needed. I'm having a reputable Toyota repair shop look into the-seat heater to see what I can prove in terms of original parts versus a replacement being installed. I'll keep you posted. read more

I love my experience every time I come to the Hoover Toyota. I bought my 2021 Rav4 from them and bring it to get serviced. Vincent helped me out today and he was accommodating and friendly. I understand that it is hard to get people to come in to work right now during this crazy time, and he was great about keeping me updating about when my car would be ready. Everyone is low on staff right now (me included at my job) but they are so accommodating and helpful at this location, I don't mind. read more

This review is for service department specifically. Some of the worst service I've experienced in any Toyota dealership. Ridiculously long waiting time and lots of young, inexperienced mechanics who perform work that is expensive for customers and very cheap for toyota. I've had incorrect diagnosis here on 3 occasions and will never return my car to this dealership. The mechanics here are must only be taught how to read computer screens and change oil/break pads. It is dangerous to bring your car here for anything more complex, you will end up spending tons of money and walking out with the same problem. read more

I didn't want to buy a new Tacoma, but Hoover Toyota forced me. I mean, everyone would want a new Toyota, but I knew it wasn't in the cards for me. I was driving my second Tacoma and knew that one day I'd upgrade to a newer one. In my mind, that day was years ahead. It was time for me to invest some decent money into my 2005 Tacoma, as you do with eight year old cars. I decided to simply look into the option of trading in for a new truck. The value they offered me on my trade was, literally, too good for my to pass up. On the other end, I got a deal on a ne Tacoma that I didn't think was possible. They FORCED me to upgrade. They special ordered the Tacoma I wanted and had it here in days. Not only did I not have to spend a bunch on my 2005, I now can sleep soundly knowing I'm covered with a full warranty and am a member of The Red Carpet Program (free car washes for life, free oil changes, free maintenance, etc...). The process was super easy and everyone was friendly and helpful. Having dealt with their excellent service department before, I expected nothing less. read more

Hoover Toyota - Scion FR-S - Car Dealers Near Me - Hoover, Alabama

I needed brakes. Brought my vehicle here right after closing on a Friday night. Parked in front of garage doors, filled out forms, left my keys in drop box. They told me they don't make appointments (they should) and that it is "first come, first serve". I was the only vehicle there in line, and their hours are 6:00-3:00 on Saturday. I got the call at 2:00 to pick up my vehicle. Eight hours for a brake job is unacceptable. They also said I needed to replace my cabin air filter, which I personally replaced one week ago! That is not good for developing customer trust. The bill was $40 over the fee quoted on the phone - also not a big trust builder. read more

Hoover Toyota - Amazon receipt for recent air filters - Car Dealers Near Me - Hoover, Alabama

They are liars. They cheated and repeatedly lied to my 19 yr old daughter. Got us her parents ( we were out of town for work) to agree based on lie after lie. The salesman Greg was even rude to my wife on the phone when she called him out on one of his many lies. They made promises on price of car, trade in on her car, and out the door pricing. after 2 days of trying to get them to honor the promises she was so tired and in love with the car she paid thousands more than we agreed on. She cares less about being cheated and lied to, because she does love the car. But liars and thieves like them will never get my business. And I will tell everyone I know how they cheated her. read more

It feels weird writing non-food reviews on Yelp. Hoover Toyota is one of the largest if not the largest Toyota dealerships in the state. Their lot is YUGE [use best Trump voice] and their waiting area is also YUGE. With that comes the good and the bad. Let's start with the good. They have a beautiful campus and conveniently located on John Hawkins Parkway not far from the interstate. Very convenient hours too with their service department opening as early as 6am. They have plenty of sales staff (which could be considered a bad to some). The service waiting area is Yuge with small tables, chairs and little vinyl but comfortable seats. Their best feature is their large 60" flat screen on the far wall with wall mounted speakers in the back. I got to watch an SEC football game while I was waiting. Oh there's free WIFI to keep you entertained as well. Now the bad. There's only free coffee and water. There's a nice big coin operated vending machine with snacks. May I suggest some complimentary fresh popped popcorn, donuts or pretzels?!? Ok guess what one of the most popular concerns that service departments hear? Yuppers, the wait. Took 2 hours to do a tire rotation. Yes it's a Yuge dealership and yes I anticipated long wait times, but they should account for that on busy Saturdays and this was a new car 15K mile service. Should they advertise a Red Carpet Program for new car owners but not prioritize new cars? Lesson learned. I'll try to schedule an appointment (although they do say no appointment necessary) next time and see if it'll be any faster when I bring in a vehicle at 9:45am. Hey not everyone can make it to the service department at 6am on Saturdays ;-) I suppose I could take it to a non-Toyota service center, but they sort of have me at a disadvantage because the complimentary services for new vehicles must be done at the dealership. Hmmmm... yes I could go to another dealership that's not as busy if I don't mind driving further away. Finally, should they advertise "Free unlimited car washes" when their car wash is always "broken"??? I have brought my vehicles here for service often enough now and can confidently report that their car wash is "broken" more times than not. Hoover Toyota is not perfect and no service department is, but today I didn't walk away impressed. As for me, lessons learned to do a little more homework when bringing in vehicles for service on Saturday mornings. In fact, they were so busy that when I finally found my vehicle in the lot, they gave me the wrong key which explained why I couldn't start it... hmmmmm makes me wonder now if they rotated the tires of a different vehicle?!? read more

I have 3 toyota (Highlander, and two camry) that I take to Hoover Toyota for service for the last 7 yrs. Today 6/23/2021 about 5:15 PM, took my Toyota Camry for service at The Hoover Toyota, Hoover. When I drove in, I stayed in my car for 15 minutes with anybody coming to ask me what I want. I walked in the wait area for a couple of minutes and then went back to my car. A service guy came and ask me what I wanted and I said oil change. He drove my car away. After a minutes he came back to me and told me Air filter was missing, I was puzzled, and the bolt the the air filter was missing too. So I told him to put new bolts but not to worry about the filter. When service was done and I got the bill, it was double the amount. I paid $92.42. This was more than double the price I usually pay at the same location. I asked why I was told it's new management/owners. So, when I got home, open the hood of my car. Even after paying almost $100 for a normal oil change I noted the following: 1. The Engine filter that I was told was missing, was there. 2. The bolt that I bought for $3.90, because the other were missing not put. 3. The other fluids were not top. I called the shop and no one picked my calls. Now, I have to take it to another service center so that they can finish what Hoover Toyota started but did not finish. Worst experience ever. read more