0 stars for service. The seats were soaking wet when I took the car home. 3 days later, we took the car back to try and get them to get it dry 5 hours later we cannot get them to answer the phone and give us an update. They have hung up on us when we've tried to call and we have no idea of when the car will be ready for us to pick up. read more

If I could give 0 stars I would. Had an appointment for service at 7:15. It's now currently been 2 hours and no one's done anything, my car is just sitting. Then after 2 hours I'm told that my appointment is a "drop off for a technician to look at whenever they have time". I wish I would've been told that up front. Not sure what the point of scheduling a time for an appointment is if you're just going to do it whenever it's convenient for the staff. And on top of that, all I'm getting checked out is the A/C. Definitely don't recommend using their service center, joke of a place. read more

I loved dealing with this dealership, which says a lot as I hate dealing with car dealerships. I bought a 2023 Ford F-150. I dealt with Justin at Driver's Way. He was fantastic with explaining everything, making sure I had all the accessories that came with my truck, explaining the financing options, etc. This dealership had the best price on the truck with the options that I wanted anywhere around. Plus Justin showed me their "care" sheet which was everything that their dealership did with the vehicle after they got it, which even had included dent repairs, new tires, wiper blades, oil change, air filters, etc. They even helped me get a second key for the truck as it only came with one from the previous buyer. There was ZERO pressure to buy a more expensive model. They didn't try to sell me things I didn't need. They made sure I was aware of the available insurances and warranty plans and the actual cost of those plans. They also showed me interest rates from several financial institutions to make sure I got the best loan rate. I would absolutely buy another vehicle from here and deal with Justin again. read more

Had a really great experience buying my car at Driver's Way. Charlie Covington was super helpful--he actually sent me a video of the car inside and out before I even came in, which was great. Made everything super easy and low stress. Whole process was smooth, no pressure at all. Definitely recommend visiting them if you're looking for a car! read more

We are very pleased with the purchase of our Kia Soul. Our sales person, Braulio Angel, went out of his way to bring the vehicle we were interested in from the 280 location to Pelham because we said that the Pelham location was much more convenient for us. He treated us with respect and answered all our many questions. He was knowledgeable about the car and showed us and gave us the carfax history. It was a pleasure doing business with him. read more

We didn't make a purchase here, but it wasn't from lack of effort. I really feel like these guys are about as honest and legit as they come when it comes to selling cars. We arrived and were asked how they could help. They never once tried to upsell to a price point that was beyond what we were asking for. They showed us the cars that we were interested in and hit the price point we were after. No pressure .... and they were friendly the whole time we were there. I do think prices are a little higher than you may pay at other lots, but they remove all the haggling for price. The price is what it is. That being said, they only take a certain quality of car, so it has to be respectable or they won't have it on their lot. Communication from them was good, not over the top. An occasional email to see if we had found anything yet and to let us know if they had something that fit our criteria. Seem professional and I appreciate the approach they take. I'd recommend them. read more

Initially I truly believed that I enjoyed a pleasant sales experience and purchased a quality vehicle from a trusted and reliable reseller. As it turns out however, what I learned is that I was deceived and instead purchased a vehicle with what manufacturer service records indicate to have four times as many miles as what the vehicle odometer read at time of purchase. I'm not sure I can think of a more unethical way to sell a vehicle from anything other than the run of the mill, county roadside gavel lot, shady used car dealer. It is inexcusable and abhorrent to walk into a sparkling shiny building with several acres of clean, late model low mile vehicles, only to discover post-purchase that I was in fact deceived in the most unscrupulous manner. Manufacturer/dealer service records, with several entries from multiple sources prove that Drivers Way executed what I consider to be the single greatest unethical deception in used vehicle sales; altered odometer mileage. This is akin to stealing my money from right under my nose, and my feelings about Drivers Way and how I was deceived are identical to such an immoral act of theft. read more

Unfortunately, we went yesterday to look for a car and the dealer (wanting to reveal his name but I'm not going to do it for politeness), gave us a wrong Max amount to shop for a car. After four hours wasted and 2 cars driven, he told us that they actually had nothing for our budget. He only made jokes and never took things seriously. Today he texted me asking me if I found a car, he sent me one car that he found and completely ignored my questions about it. I don't believe this is the way a customer should be treated. Horrible experience here! read more

My wife and I drove from Chattanooga, TN to buy a car here. From the first phone call ("Is this car still on the lot?") to leaving the dealership the next day in the new car, we had a fantastic experience. Daniel Watson (our Sales Associate) had the car out front ready for us to drive. Once we took it for a spin and decided "yes", the paperwork took less than 30 minutes! No pressure, all professional. It would be worth the ~5 hour there-and-back drive to buy from Driver's Way/Daniel again. Thanks Daniel! read more

Grant Montgomery went above and beyond to make our car shopping an easy and stress free experience. He is knowledgeable and honest and exactly the kind of person you would want to help you, while making such an important purchase. We are very thankful for his professionalism. Grant made it well worth the 6 hour drive to Drivers Way. We will absolutely recommend Drivers Way to friends and family in the area. Thank you Grant!!! You're the MVP!!! read more

I bought a car from Driver's Way 10 years ago, and it was a good car, purchased at a good value. So, I thought they would be a good place to check out, now that I am in the market for a Jeep Wrangler. I was immediately put off when I arrived and I was told that I couldn't deal with the salesperson that was available, and that I had to wait for the same agent I dealt with 10 years ago. Perhaps in theory that sounds good, but in practice it means you have to wait around for him to have time for you. I researched their inventory and knew the Jeep I wanted to test drive, so once available he drive it around for me to drive. Despite being covered in bird poop, the vehicle was exactly what I was looking for. I went in to talk to the salesperson, where I waited, again, for him to be free. I told him I had researched the vehicle and that they were 2 grand over the highest price range (KBB Dealer) for that vehicle and that I would pay cash right then, if they would drop the price. After making me wait for nearly 30 minutes again, I was told they would not drop the price one single dollar. To justify that, they lied and said they pulled the KBB report and that their price was actually in the middle of the dealer range. At that point I ran the KBB report in front of him. Same result, they were over pricing the Jeep. Instead of admitting their error, he doubled down and suggested that KBB was giving me a different range than what it gave them. Now, I was quite frustrated, as I cannot stand dishonesty and sleazy sales tactics. I told him that I was walking away and to tell his manager that if they would take that 2 grand off, I'd be happy to come back and purchase the Jeep. This is when the salesman laughed at me and hurried me out the doors. This is what earns them one star. Laughing in the face of a customer is the absolute height unprofessionalism! I'm not sure how he has kept his job, for at least 10 years, with that kind of attitude. Despite having a great selection and network, Driver's Way just lost a customer for life. I hope that 2 grand was worth it... read more

My husband and I have purchased 2 cars from Chad Donaldson at Driver's Way over the last 4 months. Chad put in a lot of time and effort finding vehicles perfect in every detail for our needs. This was such a pleasant experience that we still can't get over it. Paperwork was a breeze. Never before has car buying been so completely stress free! This is the best way to buy a car and we are forever grateful to Chad and Driver's Way! read more

The process of buying a car is not a pleasant one for me, especially if you're buying a car to replace your current car that you love. Enter Chad Donaldson at Driver's Way. He was straight-forward, knowledgeable, down-to-earth, not pushy AT ALL, and was so super friendly and awesome. He made this whole process feel like a much needed day of vacation spent with a friend. I can't thank him enough for making the day an enjoyable one. read more

Very satisfied with our experience at Driver's Way. My wife and I found a great selection and helpful associate that helped us narrow-down our options. It is not your typical car-buying experience in some ways. No-haggle price makes cost straightforward and easy to consider as you are walking from car-to-car in the lot. Though they are used cars, many are very recent models and priced fairly for the estimated market value I found online. Best of all, knowing you're not going to have to negotiate to get a decent deal is a lot of weight off. I highly recommend you give this place a shot when looking for your next used car. read more

DO NOT BUY A CAR FROM DRIVERSWAY!!!!!! WHY? Well, let me tell you....... I bought my car from Driver's way on Friday 10/28. I then drove it off the lot and 2 days later on Sunday 10/30 the clutch petal gave way and is stuck to the floor. I had to park my new purchase on the side of the road and have it towed. I called Driver's way because I remember on the TV commercials as well as on there website they promote there 3 day/250 mile NO HASSEL RETURN POLICY on ALL CARS. But, my car did not qualify for that even though I only had the car for 2 days and only drove it 200 miles. They told me I was not able to return the vehicle nor were they going to fix the problem that it was now my problem and my car. I mean come on it is going to be less than $150 part to fix the problem but they do not value their customers satisfaction.. I mean come on it's $150.... I could careless about the monetary value I just want to be treated like I treat my customers, but they already gave them a check and they got paid so they just don't care. Satisfaction guaranteed..... YEA RIGHT! They are just like every other business in America right now. Driver's Way is run by GREED and as soon as you drive off the lot your screwed. Don't do it buy a car from somewhere else, but you are and idiot just like myself if you buy anything from Driver's Way. JUST DON"T DO IT!!!!!!!! read more

Low hassle and great customer service! Salesman Eugene Zinger did everything we asked and made the process very easy!

My interaction with sale was top notch and the sale process was a pleasure as expected. This was the second vehicle I purchased from them because I was happy with the first one and the experience. However, I returned the car I purchased when in cleaning and waxing it the next day, we discovered "crows feet" patterns in the paint which is indicative of hail damage. This is a big deal because hail damage will eventually cause the paint to flake off. In discussions with the service department, I was told that the service manager was familiar with the car and would get back to me. He did not but instead had the poor sale associate call back. I was told that they knew the damage was there, the only fix is to repaint the car, and repainting the car would devalue it, so they didn't fix the damage. I said repainting fixes the damage and I would accept either having the car repainted or compensation for me to get it repainted. The case went to the General Manager who said they would not do any remedy go ahead and bring the car back. I was told the price was adjusted for the damage which is partially true. According to Edmunds the condition of the vehicle would drop from outstanding to average (which is not a certifiable condition) and reduce the price about $4500. The price was about $1500 from retail / where they are pricing other cars. I told them that if the damage had been disclosed, which it was not, I would have been able to decide if the price reduction vs. the damage was a good deal for me. Basically, they paid too much for a damaged car, choose to put in on the line and hope no one would notice as unless you have seen hail damage on paint you would not know, instead of taking a loss on an error. Instead of customer satisfaction, they choose to accept the car as a return and put it back on the lot as a certified car (not value or clearance) without acknowledging the damage. This is not the Driver's Way I knew from my last experience nor what I expected. It makes me wonder what other items pass inspection that should not. I used to recommend this dealer to everyone who was looking for a car - not any longer. I am currently purchasing a vehicle from their competitor and recommend to anyone to do the same. read more

Just went to look at a car and were interested in buying a vehicle there. The sticker on the car said 10000 dollars and the sales man told it was a mistake after we went inside to test drive it. False advertising and rude sales people. read more

Great experience today. Ended up driving off in our dream car! No pressure, no price wars, no bull.

We had a great experience buying our Camry at Drivers Way! Chad was super helpful and the process was so easy.

If you are serious about purchasing a vehicle, don't waste your time here. They are not serious about selling. We arrived 1 1/2 hours before closing because that's when we were available and that should have been enough time. We were greeted right away, but he lied to us and told us they were just about to close (even though the hours were very clearly marked on the doors and website). He showed us a couple of cars, making no real attempt at finding out what we wanted. He then LEFT US to go help another couple but said he would be right back. He never came back. We wandered through the lot for an hour; and no one else came to help us even though there were probably about 8 employees sitting on couches inside just waiting for closing time. We finally decided to leave and as we did so not one employee or manager asked if we found anything, asked if we had any questions, or even acknowledged our departure. We bought a car the next day from somewhere else. read more

Perfect response from salesperson, and how often can that be said? Chad Donaldson listened to why I needed a different vehicle, answered multiple questions, over several days in several ways (phone, text, email, in person), sat through multiple test drives, gave suggestions that were right on target. The buying process was simple and straightforward. No pressure. Got what I thought was a fair price on trade-in, as I'd already done some research to see what that model sold for locally. read more

Great selection and excellent services. Their value on my trade-in was far more than expected. No haggling, no pressure, and an easy buying process. Ask for Mark Higgins. He was a great resource. read more

I bought a used vehicle from the Pelham location a month ago. The engine was bad and now is unusable. The mechanic tells us there is no way they couldn't have known it didn't have mechanical issues when they sold it to me, but they will not make it right or call me back. I would NEVER buy from this dealership as they do not stand behind their cars, service or morals. They don't care about the customer only the money at the expense of the customer. read more

If you're looking for a wide selection and no pressure to buy, you really can't beat Driver's Way. They let me drive as many cars as I wanted to and never tried to work a deal or talk to a supervisor or any of the other pushy stuff I got with other dealerships. All of the sales reps are friendly and knowledgeable about their inventory as well. We did have an issue with a miscommunication/misunderstanding about our final price. We had asked our sales rep what the out the door price was and came in the final day with about $1,000 extra that we weren't expecting. I wanted the car and planned to buy it, however that unexpected $1,000 put me at quite a crunch during the holiday season. I had asked for a certain amount on my loan and had I have known there were some hidden fees, I would've asked for that extra money from my loan officer. The process of buying and signing for the car felt incredibly slow. We were there for several hours. We were expecting the car to be cleaned and ready to go, but it wasn't. We had to wait for gas to be put in the car, wait for the stickers to be taken off, and we ended up taking it to a car wash ourselves. Apparently, no car comes with floor mats either. So, we had to go back to the dealership to pick up floor mats. An extra key had to be made, driver's way covered that, however we had to wait at another dealership to have it made. We were also told that the owner's manual was in the car. When we started looking, the two manuals in the car were on the navigation system, not the actual owner's manual. Attempts at contacting our sales rep to get a manual (since we found one easily online) have been unsuccessful and we haven't had any reply since the car was purchased around 3 months ago. Overall, it was a decent experience. I would've liked to have had some extra TLC on the car and had a double check that everything was ready to go on the purchasing day. read more

My husband and I found the perfect little truck here. We live in Rockledge , fl.. We spoke with Chloe Cezar at least 6 times before we got to dealership.(12 hr. Drive). When we arrived the auto department had disconected something in the dash....we were unable to test drive the truck that we drove 12 hours to buy. Well, sat in it...looked at it all around it , under it, etc. she got us the keys , we were able to start the engine. It sounded great. Well, then we started testing radio, lights, etc...all was great. I wanted the passenger side window down ....DID NOT WORK....AT ALL. well..we thought they would make it up on price. We had spoke to the sales lady Chloe Cezar 6 times...we were never told about the window or that we would not be able to test drive. THEY SAID..THE WINDOW NOT WORKING WAS NOT A SAFTY HAZZARD AND THEY WOULD NOT FIX IT NOR COME DOWN ON PRICE. 12 hr. Drive , hotel stay , and food. Happy we have family in bham. My sister told us this dealership was awful. DO NOT WASTE YOUR TIME WITH WORTHLESS PEOPLE. read more

Found the truck I wanted and was told I couldn't buy it because someone had reserved a test drive. I had the money, I wanted the truck. I had looked at it 2 days before and kept calling with questions, finally decided I want this truck, but someone else had reserved a test drive. I was told buy the salesman, the manager, and the Internet person that I would get a call back to let me know, and NO one called me back until I complained on e-mail. Even then it 2 days later. read more

Would have bought Toyota 4Runner. Mechanics said need rear manual seal ~$1500 and new tires in 6-8 months. Asked for $500 off AS IS vehicle of $9500. Manager would NOT budge. Too bad. Taking business somewhere else. Good luck to next customer. read more

Best car buying experience ever. Well worth the 4 and half hour drive. My wife and I first found the perfect 4Runner on their site but it would be several days before we could come up for a test drive due to being so far away. So we sent our pre-approval letter and Jesie from the Business Development team reserved the car for us until we could get there. Once we arrived, Grant greeted us and helped us locate the truck and let us take it out for a drive. He was very straightforward and honest with everything. They were also gracious enough to work with us with some financing delays we experienced. Can't say enough good things about this place. Sure wish there were more locations. Speaking of the facility, it was very clean, light, and airy. Very inviting and relaxing. Felt like home. Thanks guys! You rock!! read more