I have seen a lot of reviews, and I can honestly say that from the ER visit/dr to the nurses and…read morestaff I had A+ service. I had to stay for a week in the hospital, they calmed me and took care of my pain and kept me informed of everything that was happening and going to happen. The floor I was on it was full, but when I tell you they treated me like I was the only person on the floor. I can't say enough good things regarding the staff from a reasonable wait time in the ER (about an hour), to my discharge. EXCELLENT SERVICE

Easily the worst experience me and my wife have experienced at any medical facility. We came into…read morethe ER at 11am and stayed until 7pm and were told nothing is wrong. We went to Floyd the next day and were told she has a serious issue, Preeclampsia, and needed to be dealt with immediately. Piedmont is lazy and don't do you anything, you're better off driving 30 minutes elsewhere to get treatment.

Dr. Carlo Oller had been tremendous each time I've had to see him. Compassionate nursing staff, and…read morefor the most part, thorough care, UNLESS you happen to be treated by one of two certain nurse practitioners instead of a physician. One seems rushed and generally uncaring, and the other seems to talk with an uppity, almost condescending tone, and seems just generally dismissive and eager to get rid of you.

I arrived at your ER at 21:12, checked in, lab tech collected blood. After sitting there until…read moreafter 12:30 I asked about a update on when I was going to get a room, told no idea, asked for Registration since I can not access my chart until registered, meanwhile I already registered and signed for consent for treatment with a registration personnel. I requested a copy of my labs, was informed no. I came in with weakness, nausea, vomiting and a fall that day from passing out. Not to mention my headache went from a 3 to a 10, my lower right quadrant pain worsened. As a RN myself I know I should have been seen within 30-60 min by provider and placed in a room faster than what was being done. I watched my vitals change as I sat there. Heart rate drop to low 50's, blood Pressure dropped more than 20 pts in 1-2 hours. No one seemed to give two craps. The nurses that were employed were the slowest people I have seen in my entire life. I have worked in numerous states and this hospitals ER was by far the worst I have ever been in! This place should have the doors closed! I will be finding out what's wrong with me and I will be reaching out to someone higher because this hospitals er does not deserve to have open doors. I believe the patients are in danger stepping foot into this place!

I'm deeply disappointed by the recent changes at Piedmont Urgent Care Cartersville, and I want to…read moreshare my experience in case it helps others. During my visit on 03/25/2026, I noticed that the front desk staff now bear much of the burden for explaining confusing new billing practices -- which, frankly, isn't fair to them or to patients. If the facility has switched to a new NPI number or changed how they bill insurance, that should be made clear before the appointment, not after. My insurance (Blue Cross Blue Shield IBX) listed this location as in-network, with coverage at 80/20, but suddenly the bill came through under "Well Street," which is out-of-network for me and dropped my coverage to 60/40. For seniors like myself, that's a significant financial hit that we aren't prepared for, especially when we go out of our way to find in-network care. To make matters worse, patients are now required to put a credit card on file or they won't be seen. This feels less like healthcare and more like a trap -- you arrive expecting coverage and clarity, but end up caught off guard by expensive changes and policies that weren't disclosed in advance. I hope the management reconsiders these practices and starts treating their patients with the transparency and respect we deserve.

giving one star is too much to give to this urgent care located in Cartersville Ga. We would have…read morebeen better off going to the ER for the 2 hour wait time we spent in the lobby waiting to be seen when we were told the wait would be no more then an hr given the fact that we didn't have an appointment. If their communication was better, and times that were given were ACCURATE, I would have taken my niece else where! Oh, and did I mention that they were RUDE, and CARELESS towards their patients?! WORSE establishment EVER! My advice to those employed at Piedmont Urgent Care in Cartersville Ga, if you don't like your job or profession, FIND A NEW ONE!

They mislead patients. They are not attached to Emory Hospital at all. They have no access to your…read moremedical records. They can't do labs. They can't send messages to your doctor. They're not tied to that system at all according to the people behind the counter so if you're looking for something affiliated with Emory, you have to go to Kennesaw.

Arrived here as a walk 8n, signed in and the lady said to have a seat, there's about a 45 minute to…read more1 hour wait, I said n9 problem, then I sat down and waited. 1.5 hours later she calls me up and asked me if my insurance is still the same, I tell her yes and she says well there's no copay, I'm not sure why that is as my plan has a copay which I've used here on the prior 2 visits, she proceeds to tell me that I have to put my debit card on file in case the insurance company doesn't pay part of the bill. Side note, had i been told that when I arrived 1.5 hours earlier it would have been different, but they wait until you are about to be seen and then tell you, sorta leaves you with your hands tied as you're in pain. She gets a hold of her manager and management states if you want to be out of pain you'll do as your told, so I did (as I was in excruciating pain) but I wrote on the form they were forcing me to sign that I was doing this in protest and why, I hand it back to her and again they refuse to see me until I sign a new form without my protest on the form. Again if I wasn't in this much pain for this long I would have walked out. In short they do this in a predatory way as they maje you wait to tell you this after you've been here for a good while, knowing that most people will go ahead and give them a blank check. Please see photos of form that they wouldn't accept. This should be and possibly is highly illegal, and if not illegal it's certainly not ethical!!! Fast foward to the care that was provided. Everyone is came i to contact with after I got passed the front desk were GREAT! They have to work and I get that, but hopefully 1 day they won't have to be subjected to the rude bunch that they work for!!! SHOUTOUT TO NATALIA (GIVES SHOTS AND YOU DONT EVEN FEEL THEM) AND STEVEN GUNTER,the both of you are amazing at what you do!! Thank you both! Peachtree urgent care and management, you will never get another cent from me!!! PUT A SIGN UP OR SOMETHING STATING YOUR BS POLICY, AND THIS REVIEW WOULD HAVE ONLY ABOUT THE AMAZING SERVICE, FROM THE AMAZING PROVIDERS AND A 5 STAR REVIEW, THEY GET THE5 STAR BUT PEACHTREE, YOU DONT DESERVE ANY STARS!!!!!

I have to longing to my yelp account and write this again, be careful guys!!…read more This place is ripping people off!! They will tell you something first and charge you a different amount for extra treatment after, no matter you want it or not, no matter you get treatment or not, they will charge you!! If you don't pay they give your bill to collections!! It happened on me already please don't be the next one. They already messed up my credit score unless I pay for a treatment which I never got!! I hope this message will help you guys. But at same time I know that most patients there are old and innocent and that's why they ripped off people. I spoke with front desk Mrs Barbara today, she is a very nice lady, she listened the whole situation from me and try to do the best to help me, but this hospital won't fix their mistakes and insist to charge me for a treatment which I never got. She told me she is doing her job and there is nothing else more that she can do. This place sucks for real, I told her a great example that imagine you are coming to my store to shop, I told you 400$ first then charge you 800 later. If you don't pay me I will give your bill to collection. Easy money so nice. This is what happened on me I hope nobody goes to this place and be set up like me.

Have been coming here for over 25 years and it has been on the steady decline for the past 5 years…read more People IN PAIN are kept waiting HOURS just to see the doctor when they have appointment times. The doctors are rushed and have zero interest in the details of the situation, just what do YOU want done? Epidural, stimulator, surgery. YOU decide. ?!?! And then... THEY OVERBILL THRU 3rd PARTY BILLING! There are NO explanations of benefits, just a charge for NOTHING!! You have to go thru God & Congress to get them to refund it. The insurance commissioner is getting a call.

We've been to this location multiple times over the past three years, and we've loved the nurses…read moreand doctors who work here, but today we had a terrible experience with the woman "Tanya" who sits at the check in counter. She has ABSOLUTELY NO idea what she's doing, and told us our insurance was not valid, even though we've used this location and insurance before. She told us it didn't matter what specific insurance we had, she would put it in as blue cross of Georgia and it should go through, but it wasn't going through and therefore must be invalid. We had an appointment for 9:00am, so we arrived at 08:20-08:30, and she started checking in a walk in customer ahead of us, and then spoke to another walk in customer before we spoke up and only then were we seen. We'd love to go back here as we love the relationship we have with the main nurse practitioner, but not if she's going to be at check in. She was extremely rude and ruined our relationship with the little clinic.

Went in for a quick 15 minute test. Ended up being there for an hour and a half. I never received…read moremy results while waiting there. I had to leave because I was on my lunch hour. Longest I've ever waited for such an easy test. The worker at the front desk was apologetic. Clearly no on one the back cared to help move patients along.

I've been coming to this location since moving to Cartersville in 2023. Back then, I had Cigna…read moreinsurance, and now I'm on Blue Cross Blue Shield IBX. Every time I need care, I make sure to check with my insurance first--just to confirm the facility and provider are actually in-network. In January 2026, I visited as usual. When I returned in May for a sinus infection, I paid my $50 copay. This time, though, the front desk told me I had to put a credit card on file. I didn't think much of it--until I saw a $299 charge hit my card. I called the number listed in my Piedmont Wallet and got bounced from one department to another: first the main billing, then corporate billing, then Urgent Care billing. Eventually, someone explained that their billing policies had changed, and while the facility might be in-network, the provider you see that day might not be. I reached out to Blue Cross Blue Shield, who opened two disputes for the out-of-network charges. I'm still waiting to see how that shakes out. In the meantime, I won't go back to any medical office that requires a credit card on file--it feels like handing over a blank check. If they overcharge or make a mistake, you're left fighting for a refund. It's wild that figuring out which providers are actually in-network has basically become a full-time job. With how expensive health care and insurance have become, you'd think things would be simpler--not more complicated.

I have come to this facility in the past and have had decent experience, but today I referred my…read moreolder brother here to be seen for a lump on his back. As a former combat medic I knew what the lump is, a simple lipoma, but over the years it has swollen with fluid so he was concerned. He went in, told them he was elderly (61 years old) unemployed, no insurance and he would have to pay cash if it wasn't too much. They checked him in, looked at the lump, said the couldn't help him, referred him to a dermatologist in Alpharetta (not even close to Cartersville) and charged him $210. This is outrageous! To charge an indigent elderly citizen $210 for a 5 minute visit and give no care, and then refer them to an outside clinic over an hour away....absolute insanity and extremely poor business practice. I used to refer people here but never again, and I will absolutely blast this incident all over every social platform including here, Yelp, TripAdvisor, Facebook and anywhere else I can. Shameful.