Easily the worst experience me and my wife have experienced at any medical facility. We came into…read morethe ER at 11am and stayed until 7pm and were told nothing is wrong. We went to Floyd the next day and were told she has a serious issue, Preeclampsia, and needed to be dealt with immediately. Piedmont is lazy and don't do you anything, you're better off driving 30 minutes elsewhere to get treatment.

I cannot say enough wonderful things about Dr. Adodo and his team. When my mom was admitted to the…read moreER in January 2026, we were overwhelmed and scared. From the very beginning, Dr. Adodo stepped in with compassion, professionalism, and genuine care. He went above and beyond to ensure my mom received the best possible care. What truly stood out was his advocacy for her. After she had a less-than-positive experience with the on-call surgeon, Dr. Adodo listened to her concerns and took them seriously. He worked diligently to arrange for a different surgeon (someone she felt comfortable with) and made sure she was confident and at ease before moving forward. That surgeon ended up being absolutely amazing, and we are so grateful. Dr. Adodo's dedication, communication, and willingness to advocate for his patient made all the difference during a very stressful time. He treated my mom with respect, kindness, and attentiveness every step of the way. We are incredibly thankful for him and his entire team.

Do not take your loved ones to this horrible hospital! It is despicable!…read more My best friend took her mother-in-law (she's 90) to the ER, she had fallen, had a head wound and she's had issues with her back (from a past injury). They half ass bandaged her head and sent her home. You would think they would keep a 90 year old elderly lady for observation. Did they? Nope. Sent her right home with nothing for pain. She was not acting right at home and she was in a lot of pain so her family took her to Northside hospital. She has a cracked vertebrae and a messed up disk. Cartersville did not do any X-rays, CT or anything. They just sent her home!! If you love your loved one don't send them to this Cartersville, the nurses are horrible and the doctors don't give a damn!!

This hospital is the worst ever! They unsafely discharge people, and know what they are doing and…read moredon't care...RUN FROM THIS PLACE!! And I will file a complaint with Georgia Department of Community Health. They took my wife home at 10 pm on a Friday night, when the whole family has no way to provide all her needs to live, and we all told them and they said sorry? Complaint with GDCH is filed!

I'm deeply disappointed by the recent changes at Piedmont Urgent Care Cartersville, and I want to…read moreshare my experience in case it helps others. During my visit on 03/25/2026, I noticed that the front desk staff now bear much of the burden for explaining confusing new billing practices -- which, frankly, isn't fair to them or to patients. If the facility has switched to a new NPI number or changed how they bill insurance, that should be made clear before the appointment, not after. My insurance (Blue Cross Blue Shield IBX) listed this location as in-network, with coverage at 80/20, but suddenly the bill came through under "Well Street," which is out-of-network for me and dropped my coverage to 60/40. For seniors like myself, that's a significant financial hit that we aren't prepared for, especially when we go out of our way to find in-network care. To make matters worse, patients are now required to put a credit card on file or they won't be seen. This feels less like healthcare and more like a trap -- you arrive expecting coverage and clarity, but end up caught off guard by expensive changes and policies that weren't disclosed in advance. I hope the management reconsiders these practices and starts treating their patients with the transparency and respect we deserve.

giving one star is too much to give to this urgent care located in Cartersville Ga. We would have…read morebeen better off going to the ER for the 2 hour wait time we spent in the lobby waiting to be seen when we were told the wait would be no more then an hr given the fact that we didn't have an appointment. If their communication was better, and times that were given were ACCURATE, I would have taken my niece else where! Oh, and did I mention that they were RUDE, and CARELESS towards their patients?! WORSE establishment EVER! My advice to those employed at Piedmont Urgent Care in Cartersville Ga, if you don't like your job or profession, FIND A NEW ONE!

I was really impressed by the young man at the front desk who checked me in on 10/16/2022. He was…read morekind, helpful, and considerate. Just the calm way that he handled my registration put me more at ease. My illness was handled quickly and professionally. I as impressed and as someone who worked in a hospital for 15 years (Medical Technologist) it is hard to impress me. They open at 8:00 am and that was wonderful. Keep up the good work, team!

They mislead patients. They are not attached to Emory Hospital at all. They have no access to your…read moremedical records. They can't do labs. They can't send messages to your doctor. They're not tied to that system at all according to the people behind the counter so if you're looking for something affiliated with Emory, you have to go to Kennesaw.

I have to longing to my yelp account and write this again, be careful guys!!…read more This place is ripping people off!! They will tell you something first and charge you a different amount for extra treatment after, no matter you want it or not, no matter you get treatment or not, they will charge you!! If you don't pay they give your bill to collections!! It happened on me already please don't be the next one. They already messed up my credit score unless I pay for a treatment which I never got!! I hope this message will help you guys. But at same time I know that most patients there are old and innocent and that's why they ripped off people. I spoke with front desk Mrs Barbara today, she is a very nice lady, she listened the whole situation from me and try to do the best to help me, but this hospital won't fix their mistakes and insist to charge me for a treatment which I never got. She told me she is doing her job and there is nothing else more that she can do. This place sucks for real, I told her a great example that imagine you are coming to my store to shop, I told you 400$ first then charge you 800 later. If you don't pay me I will give your bill to collection. Easy money so nice. This is what happened on me I hope nobody goes to this place and be set up like me.

Have been coming here for over 25 years and it has been on the steady decline for the past 5 years…read more People IN PAIN are kept waiting HOURS just to see the doctor when they have appointment times. The doctors are rushed and have zero interest in the details of the situation, just what do YOU want done? Epidural, stimulator, surgery. YOU decide. ?!?! And then... THEY OVERBILL THRU 3rd PARTY BILLING! There are NO explanations of benefits, just a charge for NOTHING!! You have to go thru God & Congress to get them to refund it. The insurance commissioner is getting a call.

We've been to this location multiple times over the past three years, and we've loved the nurses…read moreand doctors who work here, but today we had a terrible experience with the woman "Tanya" who sits at the check in counter. She has ABSOLUTELY NO idea what she's doing, and told us our insurance was not valid, even though we've used this location and insurance before. She told us it didn't matter what specific insurance we had, she would put it in as blue cross of Georgia and it should go through, but it wasn't going through and therefore must be invalid. We had an appointment for 9:00am, so we arrived at 08:20-08:30, and she started checking in a walk in customer ahead of us, and then spoke to another walk in customer before we spoke up and only then were we seen. We'd love to go back here as we love the relationship we have with the main nurse practitioner, but not if she's going to be at check in. She was extremely rude and ruined our relationship with the little clinic.

Went in for a quick 15 minute test. Ended up being there for an hour and a half. I never received…read moremy results while waiting there. I had to leave because I was on my lunch hour. Longest I've ever waited for such an easy test. The worker at the front desk was apologetic. Clearly no on one the back cared to help move patients along.

I've been coming to this location since moving to Cartersville in 2023. Back then, I had Cigna…read moreinsurance, and now I'm on Blue Cross Blue Shield IBX. Every time I need care, I make sure to check with my insurance first--just to confirm the facility and provider are actually in-network. In January 2026, I visited as usual. When I returned in May for a sinus infection, I paid my $50 copay. This time, though, the front desk told me I had to put a credit card on file. I didn't think much of it--until I saw a $299 charge hit my card. I called the number listed in my Piedmont Wallet and got bounced from one department to another: first the main billing, then corporate billing, then Urgent Care billing. Eventually, someone explained that their billing policies had changed, and while the facility might be in-network, the provider you see that day might not be. I reached out to Blue Cross Blue Shield, who opened two disputes for the out-of-network charges. I'm still waiting to see how that shakes out. In the meantime, I won't go back to any medical office that requires a credit card on file--it feels like handing over a blank check. If they overcharge or make a mistake, you're left fighting for a refund. It's wild that figuring out which providers are actually in-network has basically become a full-time job. With how expensive health care and insurance have become, you'd think things would be simpler--not more complicated.

I got to the clinic around 5:15 signed in and there were people that came in after me at 6 o'clock…read more The people that came in after me were being seen they ignored me and they're very slow. choose make that your last stop. The staff was fantastic, but the just ignored me.