Had an emergent issue, was promptly seen. Dr Segall and his team are all courteous and…read moreprofessional. Wish they have online access to pay bills, etc.. still worthy of 5 stars

I will be updating this review as time goes. This review is for the new facility in Bellaire!…read more 10-16-2021: Had my lasik surgery yesterday. It's been a pleasant experience from the first day I picked up the phone to call and ask questions from CINDY. Everyone was really kind and caring which made me feel really comfortable . Dr. Scott Segal is a professional at what he does and he was very kind, informative, and caring. I did thorough research into who I should pick to go with for my lasik surgery and I'm glad to have picked him. I'm currently recovering from the procedure and it seems to be going great. Dr. Scott also gave me his personal number in case I have any questions or concerns. All information regarding financing, prescriptions, and scheduling were easy to follow. I had my post op checkup this morning and I already have 20/25 vision :).

Nice facility. Nice building. Free parking: Staff is actionable, competent and caring. Front desk…read moreis super. Yelp reviews are NOT on point. Staff on phone, onboarding online and onboarding white paper form very clear guidelines for the appropriate amount of time you will need to budget for a visit. Many complicated level of patients requiring more time for a on the spot second consult so wait tomes vary according to caring staff. I would recommend this facility and location. It is unfortunate and unclear and unacceptable why a reasonable wait of 3 hours of off putting for a high level of specific service and testing compulsory for this level of care. Perhaps the sophistication level on the patient end needs to be increased to a more generous window of tolerance. The analysis and analytics required for your diagnostic evaluation and assessment includes a bevy of different tests with top of the line Swiss and German technology and techniques. This was the right place for me. Thankful to be seen here. Pun intended.

BELLAIRE / Houston location: Less than Mediocre. The ODs treat patients as customers, not human…read morepatients. No one is familiar with the particular patient's history. Instead, whoever happens to be in the office on the day of the appointment, examines the patient. They work from "cliff notes" type version of the patient. I had to correct some at various times on my history. Horrible experience with the office staff - same as ODs - disrespectful of patients. Stay away from this place. Do yourself a favor and do not use any Ophthalmologist the ODs refer you to (these are their business partners and as mediocre as the ODs). It was a huge mistake on my part to go to the Eye Center of Texas. I won't be returning.

dr. Cross has always been a great doctor, amiable specialist and dedicated doctor in my book. I've…read morenever had a reason to feel neglected, any doubt of any of their dedication/skills. Ive had cataracts removed on both eyes, follow up on retina, referrals, etc. I've never felt like I ever received inadequate care/respect. sometimes the wait to get in is a little long, but that's everywhere now, it seems. I give him five stars!

My experience with Warren Cross & Associates was not a good one. Saw him on April 22 at the…read moreWillowbrook office then had to go to the Bellaire office on May 3. Was set for cataract surgery. His staff said they would call with a date for surgery. Finally got a call today, August 21. I told them I was already scheduled with another surgeon. I can't imagine it would take 3 1/2 months to get me scheduled.

Excellent care, very friendly and helpful staff, starting from the reception to the very…read moreexperienced physicians of the facility, honestly exceeded my expectations.

The office is run efficiently and my appointments are always on time. I never have to sit and wait…read more I just had cataract surgery and the results were excellent--beyond what I expected. My surgeon was Dr. Sanders. My regular appointments and follow ups are with Dr. Welton. He is always knowledgeable, professional, and caring. I particularly like that he explains everything thoroughly.

I've been going to Bellaire Family Eye Care for a few years now and I really like it. The front…read moredesk staff are always friendly and helpful. The main doctor I have seen is Dr. Tucker and she is great! Dr. Tucker will go out of her way to help and make sure you're happy. She helped me try hard contacts (something I'd never even been offered before) for the first time and now I can actually SEE in my contacts! Whenever she tells me about an eye product, I almost always receive a free sample, which is really helpful. The only minor complaints I have are that parking can be a little hard to find and it seems expensive. Maybe I just have really terrible eye insurance, but I feel like BFEC is more expensive than places I've been in the past. I once went in to ask why my eye kept watering (I was afraid it was scratched), they looked at it very briefly, and then charged me $120. I'm not saying it's their fault, I'm just saying I'm always surprised at how much money I spend there. But I keep going back because the service is good, I love Dr. Tucker, and the office is close to where I work.

Dr. Tucker single handedly saved my vision. She was able to save my vision when 3 other doctors…read moretold me there was nothing they could do for me. Not only is she a great doctor but she's a good person too. She will always be my optometrist!

Dr. Collett, ophalmologist, was friendly, patient, knowledgeable, and informative. He gave me time…read moreto ask questions and he thoroughly answered them. Rudy, my eye technician, performed some preliminary tests, and explained every step of how the visit would flow. Highly recommended for exceeding my expectations.

From the owner: Dr. Collett is passionate about vision. Through a variety of anterior segment surgeries, he strives…read moreto provide excellent outcomes. Comfort and convenience are optimized by collaborating with optometrists in various communities. The result is a streamlined pre and post-operative patient experience.

excellent courteous personnel especially Arianna West very…read morehelpful and knowledgeable excellent Dr Caplan takes time to explain and great bed manners

After 40 days I am still waiting on my new glasses. Very disappointed…read more Optical reordering.

Both my husband and i have been under the care of Dr El-Annan for over two years. We have both had…read moresuccesful cataract sirgery amd recieved excellent care and treatment from DR El-Annan Would highly recomend if you need cataract surgery or any other retina issues to be taken care of

I was referred to Dr. El-Annan by another eye doctor while at MD Anderson Cancer Center. My…read morecomplaint was my left eye seemed as if someone had spread Vaseline over it and my vision was severely hampered by it. Extremely blurred. After extensive testing by Dr. El-Annan's staff, his evaluation concluded I had (PCO) posterior capsule opacification and l would need laser treatment to correct it. I agreed to the treatment. It took almost no time. After maybe two hours everything was almost normal. By the next day, I was stunned as to how good my vision was. Almost as if nothing was ever wrong! As an added bonus, Dr. Annan was so patient and so informative about every aspect of the 'operation'. He kept asking if I was understanding everything he was telling me. I was because his explanations were so thorough. I would highly recommend Dr. Annan to anyone who needs eye treatment - for anything.

Disappointed today in the lack of knowledge on latest treatment for eye floaters. Many exams and a…read morestreamlined service all leading to a recommendation for cataract surgey then expensive, risky vitreous surgery with absolutely no real information. As I was leaving and they were appartently have their afteroon pow wow, I leaned in and said the recovery period is six months. That's one of descriptors Dr. Kim should have shared. I'm going to the Houston Eye Associates who know that low-dose atrophine can be prescribed for eye floater. No one at Retina & Vireous Center had a clue. I've never had so many tests run on me without any explanation of what each test was for. I have a suspicion they were running up the bill. There ran duplicate tests - one with dilation medicine and another with a contraption that checks your eye and dilation is not needed. The last test was invasive as the dictor kept ckecking all around the eye just like previous tests had done. Again, he never explained what he was doing or why he was doing. That is totally unprofessional.

The service here is amazing and so are my results. The doctors and staff here are knowledgeable and…read moretake great care during the appointments, I went nervous I was going blind. My vision has since been restored and then some. Dr. Tzu is the best!