I had no problem with this company once everything was installed there were two issues I wanted fixed both times the company sent a person the next day to correct and I live 1 hr away from the store. My contractor was impressed with the quality of the cabinets for the price. read more

This is the second kitchen I've done with Hope and as usual they knocked it out of the park. I worked with their Designer Tiffany, who helped us design a kitchen that would work with both our budget and style. We also used Hope for our countertops and installation. Very respectful of our house and they came prepared. Highly recommend that if you're looking to redo your kitchen, make Hope the first call you make. read more

Customer Service is a joke. They don't call you back. They will not email you back. They put one layer of paint on my cabinets and they are chipping 3 months later. read more

I was referred to Hope Kitchen by another stone store because they have marble/granite on site, as I just needed a small cut of marble for a DIY job I was doing. I entered the store and no one greeted me for FIVE minutes. Granted, the receptionist was on the phone. She still could have acknowledged me with eye contact or a smile - but fine. What bothered me more was there were also 3 associates not with customers. Two were talking amongst themselves at a computer (in fairness, regarding a customer question who was somewhere else in the show room). The third guy was just standing around the desks, truly doing nothing other than avoiding my eye contact. But the point is, no one seemed capable of acknowledging my existence or the fact that a customer had just walked through the door and we were all near the entry. As mentioned after 5 min the receptionist was off the phone. She was amicable in her greeting and asked me what I was looking for. She then walked over to the third employee and told him I was there (as if he hadn't seen me). He came over and greeted me without warmth, assisted me as minimally as possible and walked away. I had a question and had to go track him down to ask. Ended up taking my business somewhere else. I'm glad I did, as I found the same quality of marble I was looking for, at a slightly reduced price. I also was able to give my money to another small business that seemed to value the customer more. Customer service and kindness goes a looooong way. read more

Absolutely horrendous experience at Hope Kitchen. Their customer service is just awful. (I am sure all the good reviews here are paid for.) None of the staff was helpful and they don't really return phone calls by claiming they were with other customers (as if I wasn't a customer too) or they didn't have any cell phone services all day. The only time they were nice and reach out to me was when they wanted my credit card info. That was not the worst part. They came to pick up our bathroom sink for the template and they lost it. They never showed up on time. And the installation was horrible. They made a big hole in the wall, didn't caulk it properly, left marks everywhere they even had to take back the island countertop to the shop to fix it. It was so bad that we were ready to dispute our credit card, and the owner Song asked us to give him a chance and he came to our house but he started yelling at me by saying "This is an easy fix!!" He also started blaming on the way house was built. Because of all these disasters they caused, our plumber had to come back 3 times to reinstall faucets, and I asked them to pay for it but they still haven't. See all the pictures yourself. I would only recommend you go here if you want to deal with nothing but disasters and have a HOPELESS kitchen. read more

If you have Hope, you can have the kitchen of your dreams. They are the best as far as I'm concerned. Ask for Sean. read more

I've read the various reviews and I can agree with some of the complaints but ultimately the job was done and we are very pleased with the results. Customer service could be a lot better but fact of the matter whenever you are redoing a kitchen or any part of your home it is very stressful to deal with contractors and suppliers. Although our experience was not perfect each time they helped to solve the problem or the issue. We are extremely pleased with how it looks and would recommend them to others. If you are doing your kitchen just know there will be ups and downs, develop a relationship with your rep and life will be so much better. read more

Sean was our sales representative and was very knowledgeable and knew his stuff! We love our new cabinets, granite countertops and new kitchen layout! We would definitely recommend Hope Kitchen! read more

Cabinet chipping and wood breaking after 2 years... response from Benny... Rm this is a long time... REALLY! For $10k cabinets in an efficiency kitchen... quality sucks... a rip-off go not recommend this company read more

Customer service is nonexistent at Hope Kitchen. They mis-measured and couldn't finish the install. Their manager refused to speak with me, and they refused to discount the job even though the mistake was there's. Everyone makes mistakes, but it's how a company deals with them that makes a difference. read more

I'll let the readers connect the dots on this. Very simply, they are ALL ABOUT THE MONEY. Customer satisfaction; fulfilling commitments, reliability, timeliness, all the BIG attributes come 2nd. That should be all you need to know, there are better places to spend your money. Renovations are difficult enough, you need vendors to ease that frustration, not cause it. read more

I have been dreaming of a new kitchen for a long time. I wasn't sure where to go. I went to a few local kitchen places and then I stopped by Hope kitchens in Bridgeport and met Sean. He answered a lot of questions and showed me possibilities for a layout. I stopped back in a few more times with more questions every time he went beyond and above to accommodate me. We came up with a great plan and I decided to go with them. It was a big purchase for me and I was hoping I made the right call. I definitely did! They are great! Excellent customer service and great value. The installers were top notch and Sean is truly extremely competent, knowledgeable and a pleasure to work with. I recommend if you are thinking of a new kitchen to definitely check out Hope Kitchens. read more

Absolutely the worst customer service ever. Granted, they have cabinets in stock that most people don't have but they are terrible to work with. They don't return phone calls and don't have your cabinets ready when they say they will. read more

They store quartzite outdoors and it accumulates moisture and changes color. Sean never accepts the blame (like Trump) and easily feeds you lies. He finally refused to proceed, but returned the advance (giving extra star for that). After huge delays and postponements a whole month is wasted and I need to start all over again with another fabricator. read more

Customer service is very poor. I'm am currently in a dispute with this company over the granite countertop they put in my kitchen. At first, the salesman, Adrian, was courteous and helpful. However, throughout the process he became impatient with me because I asked to change the date twice. Once the countertop was installed and I noticed it did not cover the full space of the counter (by fractions of an inch), he became even hostile and refused to acknowledge the problem. Currently, I have a cabinet that is exposed because the granite does not fully cover it. Liquid and crumbs will easily enter my cabinet edge and will surely cause damage to the wood. I'm waiting to speak with the manager -whom is not reachable via phone to customers unless he happens to be in the office. I will update this post as the problem evolves. Update: we had to pay more to get more granite to cover the crooked cuts. The finish was not clean. I'm not happy with their work. read more

I would give them negative if I could. When I came in it took someone over 10 mins to ask me if I needed help, normally this is not a problem if they are with someone but every sales person was free when we came in. I was lathargiclly helped the whole time as if I was bugging them. They told me they could not do anything with out drawings of my kitchen. I subbmited those a month ago and have sent 4 follow up emails and no one has responded with a date to come back in. Never and I me never go to hope kitchen they are the worst. read more

We worked with Robin at Hope Kitchens to build our perfect kitchen. We got cabinets and ceasarstone countertops and couldn't be happier with the result. We let Robin know our budget and he was able to work with us to make sure we got what we wanted while staying within our limits. He made great suggestions on the layout and helped us with a few issues we encountered in the installment. I would definitely work with them again in the future! read more

n the process of building a house, Hope Kitchen in Bridgeport was recommended by a relative for cabinets and counter top. I was pleasantly surprised by the quality and selections available. Stuart, the young man who assisted us during the entire process of selecting, measuring, etc. was more than accommodating to our needs. The price was also very pleasing. I would highly and without hesitation recommend Hope Kitchen to anyone needing cabinets, hardware, and counter tops. read more