Doesn't get back to you on quotes, disorganized staff. Took my business elsewhere...lmfao.read more

We had a wonderful experience working with Emily Fasano this morning. She was very helpful and…read moreknowledgeable about the products Torrco has to offer. She took time to understand what we were looking for and made suggestions, so that we were able to decide on just what we needed for our new home. Ultimately, we ordered a whirlpool tub, pedestal sink, toilet and a one piece shower unit. We were very pleased with her outstanding customer service. Jim & Angie Marshall

t: I am so happy that I found Mariel!! Her guidance made every aspect of designing my new bathroom…read moresuite a pleasure. She gave me invaluable advice for the renovation, including the type of tile I would be happiest with in terms of maintenance and aesthetics, and the appropriate placement and pattern. Mariel was well versed in all aspects of planning the renovation, too. The results are remarkable. We absolutely love the final product. I would highly recommend Mariel to anyone who needs a great professional tile interior decorator.

I'm rating this Company the lowest rating possible. I chose a custom blue tile with Monica after…read morevisiting 4 other stores in search of the "perfect blue". Monica failed to explain that 1. The tile sample board was old (she told me this after the fact) 2. That "There is high variation in shades of color and crackle due to the glazing effect." The tile I saw and ordered in the store was denim blue, the tile that arrived is grey. The store manager and Monica said that I would be charged a 25% restocking fee and a additional $85 delivery fee to return the custom tile. I paid almost $2,000. The store refused to take the blame and instead said they can do nothing else. I will never EVER go here again for all my future projects, and will continue to spread the word about the terrible customer service I have experienced. I have never seen anything like this. DO NOT buy your tile here!!

I had a great experience with Fairfield Kitchen and Bath. Mac and his team did great work. The…read moreteam was always professional, punctual, informative, courteous and did amazing work. I was extremely pleased and highly recommend them. Kathy J.

I had a great experience with Fairfield Kitchen and Bath. I purchased high-quality flooring from…read morethem, and everything went smoothly from start to finish. The materials were exactly as promised, and the delivery arrived on time, all the way to New York without any issues. Reliable service and quality products--I would definitely recommend them.

We have been working exclusively with Kohler at this location recently and have nothing than the…read morebest to day. The staff are very friendly and inviting, they're also professional and prompt. They're always available to answer any technical questions we have and their expertise in the brand truly shows. It's been a pleasure working with Kohler and I am excited to keep working with them in the future!

Very poor customer service. Pretty terrible experience with this store . Was promised my order in 3…read moreweeks and when I asked if it was really 3 weeks or an estimate Lauren said it will be 3 weeks. Six weeks later I do not have my product. I was finally told I could pick up the part at the warehouse on 12/24/24 at 8:30AM (after numerous calls to the store). Got there and no part. Warehouse stated store had sent the ticket too late to make the delivery. Had to cancel the installer and again will have to try to track down this order. This is actually the second time I have had really poor service from this store. Would not recommend unless timelines & projects can just linger along and you don't mind being the one to track down your orders as they really don't follow through on any of their commitments or promises. My impression is customer service is not at all important to this store.

Always Incredibly helpful and kind. Although small, they have a unique selection of items.read more

Jack is the best! He's extremely knowledgeable about his products, and he'll give you an honest…read moreanswer every time. Prices are fair, if not a dollar or two more than shopping on Amazon, but that's the cost of shopping locally! Support small business, he has everything you need and more. Cannot recommend this place more than I already do.

I love the work that I've received from Pine Creek Associates. I had a complete kitchen remodel…read morefollowed by a bathroom remodel six months later. Both times the work was very well done. I've received so many compliments, even with my kitchen being called a "dream kitchen." I could not have dreamed of a better designed kitchen. I am a new home owner and the renovation process was new to me, but I was always met with patience throughout the entire process. I would never go with another contractor.

Tom, Mark and staff just finished gutting and renovating my master bath. I am thrilled with the…read moreresults and would highly recommend them for any home project you may have! They were priced right, honest, dependable and finished the job exactly as projected. I LOVE my new walk-in shower, new window, blue glass tile and would be happy to use them again on any home project!!

A large store with tons of options in regards to flooring and tiles. We stopped in with our…read morecontractor to look for options for our bathroom renovation. You can find just about anything imaginable. The staff was extremely helpful.

I want to give praise to Pann K for helping me today with finalizing a project I needed to complete…read more. I did not have an appointment and she was so kind to meet with me and review my concerns . Pann calculated the tiles I picked out and I found out I needed to lower my budget . She took her time helping me pick out other tiles that would be in my price range along with the grout color .She has great design skills .

both stoppers turned brass but i only replaced one of them. Now that I have lived with Moen for 5…read moreyears without any issues, it made me realize that something was not right and I should never have been charged labor for a sub-par product. Something is not right with your sourcing. This should not happen within one year. It is in the past but a caution for others.

Melissa and Jim renovated my new home in Fairfield CT. I CANT say enough good things about them and…read moretheir work. I showed Melissa a few inspiration photos of my dream kitchen and not only did she and Jim execute BUT they exceeded my expectations! I had very specific requests like an amazing reclaimed wood island top and hood vent, that they not only made happen for me but surprised me with it earlier than expected! They are both a pleasure to work with and super professional. Honestly, their work speaks for itself. They also got us out of a bind and subcontracted the remaining portion of our full gut renovation at the last the moment, and everyone they used was just as fantastic and professional as they were. They ended up getting us into the house on time which was a miracle! If you are doing a renovation we highly highly recommend them. - Jillian and Adam