So far everythimg has gone smooth i did not think i would get approved and jeff took care of me i…read morebelieve hes the owner not sure any way he kept it real did same day delivery and the drive has been in touch sent me pictures of my mower tye paper work and everything on the way he was kind and informative so so far great company and great people cant wait for my mower to get here 30 mins lol

I would strongly advise avoiding this company…read more I brought my lawn mower in for service , but not only was the original problem left unresolved, they also attempted to charge me twice. To make matters worse, the replacement belt they installed shredded immediately after receiving it back from them. When I called simply to check on the status of a replacement part, I was met with extremely unprofessional behavior. The person I spoke with, who state he was the owner, swore at me during the conversation. No customer should be insulted or verbally abused for asking a reasonable question, as I had been waiting 3 weeks for the part to arrive. The entire experience was frustrating and unacceptable. I would gladly pay more to do business elsewhere if it meant receiving competent service and being treated with basic respect There are plenty of companies that value their customers and stand behind their work; unfortuanely, this is not one of them.

Always great to go to shop at a place which is not necessarily a big box store. They have just…read moreabout anything you may need and the staff to assist you in a more personal way. It's imputó not lose places like these. By local.

Everything went well. For a small hardware store they always have whatever I need. It's old school,…read morewhich, sadly, means they truly want to help you, are personable, and do help you figure out what will help you with your project.

Looks like service dogs are not allowed in the store. so if you're a veteran you have to wait…read moreoutside. My service dog is allowed everywhere in the neighborhood without a problem even at the bakery or the auto shop, even the school , but not here. I generally don't like making reviews about anybody but my service dog has more time and service than my eight years in the Marine Corps. funny they didn't have any problem taking my money for over priced crap that you can get it cheaper at Home Depot.

First off lets talk about that hardware store smell that hits you the second you walk in off the…read morepost road. Love it. What sets this store apart, though, is the incredible knowledge that everyone working in there has. It's kinda wild. Highly recommended!!! -Kevin

I ordered antique brass finished coat hooks from Historic House Parts. The head twisted off the…read more1-inch matching screws - even with pilot holes and hand tightening. The Hemlock salesman first said, unfriendly-like, that he didn't have the matching screw. I said I didn't require the exact match - only something that would not be a sharp contrast. He unhelpfully showed me a shiny silver finished screws. Then, I replied I was thinking black, because of the antiqued finish. He rudely showed 1/2' black screw. I already miss the helpful Posters Hardware in Fairfield. I ended up at Home Depo,t where they were surprisingly helpful and had what I needed at 1/10 of the price. I will never go back to Hemlock Hardware - their just plain rude.

Excellent personal & customer service at local Westport Hardware Store. Very refreshing to be…read moregreeted when you walk in always asking "How can they help?" Rich, Elda, Gabby and George are so knowledgeable of every item stocked on their shelves. Will always return and shop and this local establishment as its hard to find a good one.

Dishonest and incompetent. I went there to replace the broken glass for my fireplace door, it was…read moresupposed to take 2 to 3 weeks it took 12 and then they put the wrong glass in- so it broke on the 2nd fire. I told Richie the fireplace had a fan and was for heating and the doors were supposed to close. They used tempered glass not ceramic-only found this out when I went to a different place to have it replaced again. Richie lied and said I told him otherwise and said he remembered---total scum bag in my book. PS- they also screwed when they put the glass in by covering the hole for the hardware- but after 3 months of waiting, I was just going to deal with that--until it shattered (NOTE: Richie was the one who told me to take out the hardware)...

Emile at the Fairfield EW is awesome! He was highly recommended and performed extraordinary feats…read moreto secure fixtures that are hard to find, and difficult to secure. Thank you so much, Emile!!!!

This is my favorite hometown hardware store. I have tried all the places in town, and these guys…read moreseem to have more of everything