0 star Stay clear of this agent, Andrew Quirarte. He doesn't…read morereturn emails nor phone calls. I have been a customer of his for 6 years. He hasn't responded to any of my emails or voicemails in the last 5 years.

Barbette and her partner AJ are the best insurance professionals I have ever know. They are so…read moredifferent in that they truly care about their clients welfare and are continually looking out for their insurance needs. They make sure you have what you need to start with and then continue to update you on changes in the insurance environment all the while making sure that they keep you informed and protected.

Mike is an exceptional agent and his staff is helpful and knowledgeable. They are always quick to…read morerespond and supportive!

Mike Gaumer never speaks to you directly. He usually refers everything to someone else in his…read moreoffice who more often than not, gives you the runaround. They are nice to you over the phone but make up their own facts, which boils down to lying essentially. Everything is fine until you ask them why the just increased your premium radically, and then the double talk begins. I was with them for a long time, basically cause I was too lazy to shop around, but now, I am looking for a new agent. ‍

Anica is a one of a kind insurance broker, she is very personable and easy to talk with. She talks…read moreto you like she's known you forever, she returns your calls and text in a timely manner and she explains things to you clearly. She helped me out when my mortgage company would not accept my current insurance company because they lost their California "A" rating. I called many companies and was turned down, this left me puzzled because we only had 1 water damage claim. Anica while looking over my claim found that California Casualty had mistakenly listed my claim cost at 128k.. when it was only 28k. Anica advised me to Contact Lexus Nexus to file a complaint against California Casualty which I did and they straightened the claim cost amount out. Turns out California Casualty voided a check for 128k for some reason even though the cost was 28k but still listed the 128k on my account, when insurer's saw that 128k they wouldn't give me a policy. If it wasn't for Anica and her due diligence I would have never known what the problem was. Thank you Anica for all your help.

Working with Anica has been amazing. I first met her last year in the first days of February 2023…read moreright before I contracted Long Covid and didn't get to see her for awhile. She impressed me so much with her calm 17+ years of Insurance acumen and warm and gracious professionalism. I immediately liked her. Fast forward to 2024 and what a mess and nightmare it is in insurance in California. I see SM posts all the time from neighbors having policies cancelled and other nightmares. Anica has remained the calm ship in this storm with her years of expertise and being a longtime insurance professional. She made getting a quote so comfortable. Her recommendations really helped. Now I'm poised to move my auto insurance with her at my next policy renewal. Thank you Anica! Highly Recommend.

After being a customer with this agency for several years, I've had nothing but positive…read moreexperiences. What stands out most is their straightforward, honest approach. They quickly let me know if a policy makes sense for my needs, without ever pushing unnecessary coverage or trying to sell me something I don't want. Highly recommend!

This firm is characterized by its compassion for victims of bad faith insurance and breach of…read morecontract on the part of insurers. They provide excellent legal representation on contingency, if yours is a case they can accept on that basis after careful review. They are gentle with their clients and sharks in court. If legal remedy for the impermissable deeds of your insurer is what you need, seek the services of SBDE Law.

I called and got a brief consult to see if my insurance problem is even big enough to hire a…read morelawyer. The gentleman over phone consulted me. And even though we decided the dollar amount wouldn't be worth the hiring of lawyer, he spent an extra 15 minutes on phone with me and gave me GREAT ideas to help resolve my situation! Thank you so much

Where should I begin, for many years I felt so unhappy with my financial status. I had made some…read morereally poor financial choices that affected my credit score. Believe me, it took a lot of courage to pick up the phone and make that appointment. All I knew I needed some kind of outside expert to help me improve my credit score. After reading the reviews on Yelp I did not hesitate to called Brilliant Credit. I had a consultation with Crystal Mayoral. She was amazing!!! THANK you so much. She was so informative and caring. You could tell she really cares about the clients needs. I felt so comfortable and I understood. I also met with another representative from brilliant credit ( sorry I forgot her name) . She was very professional and informative as well. Thank you for your knowledge and expertise. I left brilliant credit feeling so hopeful, confident, and knowledgeable. I cannot wait for this journey to unfold. I know big changes are going to happen. I cannot wait. Thank you Brilliant credit!

Extremely disappointed in the service. I've been using this company, specifically working with…read morecrystal, for 4 years now for my student loans. I've been calling for the past year trying to get my loans situated and I get no call back. Last week I finally got someone to answer they told me Crystal is not in but they will look at my account and find out what I need to put on my taxes. I told them it was urgent that I got the info that day since my accountant was working on my papers. The lady assured me she would call, leave a voicemessage, abs email me by the end of the day. A week later and not only did I not hear back from them but they are not answering any calls. I loved working with Crystal but the stress I've been under because of the company putting me on the back burner is not even worth it at this point. So sad I have to find another loan advisor.

They don't come better than Gary Echito. He's great. He and his people are all knowledgable and…read moreresponsive. They're everythIng I want in an insurance representative.

Good morning. I'm writing this in regards to a recent visit to your business. At 9am this morning,…read moreJuly 17th 2017, I entered your business with the hopes of changing my current car insurance. I was amazed at the poor quality of customer service. As my husband and I entered we were not greeted. Two employees sitting in the front office just looked at us with disappointment, that at 9am on a Monday morning they may have to greet a customer. No hello, no good morning, no may I help you, no may we get you a cup of coffee, absolutely nothing. I actually had to ask which one of them could help me. With obvious disappointment the employee to my left said she would help us. I was inquiring about rideshare insurance. She said they did offer it but suggested I just stay with my current insurance company. Seriously? Never took the time to ask who my current policy was with. After finally convincing her to check the rates she came back with a quote of $168.62. My current policy with progressive is $96.00. Only explanation she could give me was StateFarm is very expensive. Again, seriously. No attempt to see why rate was so high and what could be done to lower rate. At this point I asked for a rate for only ride share policy. She said they don't offer rideshare insurance separately. This was totally contradictive to what she originally told me when we walked in. At this point I thanked her for her time, told her to have a nice day and left. It would have been nice if she at least could have thanked us for our time and told us to have a nice day, but nothing. Not only will I look for insurance elsewhere, I will make sure as many people know about the horrible service we received, and forward a copy of this message to StateFarm. Thank you for your time, and have an amazing day. Thomas OHara Sent from Yahoo Mail for iPhone

Nicola Ames was so rude to me. I was in the process of trying to purchase a house. For whatever…read morereason, my realtor or the other person's realtor was taking a long time to accept my offer. I don't know if Nicola thought it was my fault for the delay. But she was really rude in her Emails to me. But as soon as she got the money all of a sudden she wanted to be nice.

sent their vender to replace garage door opener. they failed to remove all the equipment. another…read moreservice request for same thing, new vender says opener not working because equipment interfering and will remove for $580. our claim denied.Our person fixed for $450, everything works . FAHW will not cover any of the cost that was caused by their vender. Time to cancel