Mike is an exceptional agent and his staff is helpful and knowledgeable. They are always quick to respond and supportive!

Mike Gaumer never speaks to you directly. He usually refers everything to someone else in his office who more often than not, gives you the runaround. They are nice to you over the phone but make up their own facts, which boils down to lying essentially. Everything is fine until you ask them why the just increased your premium radically, and then the double talk begins. I was with them for a long time, basically cause I was too lazy to shop around, but now, I am looking for a new agent. ‍ read more

I needed a quote for auto and rent insurance. I called several places and received subpar customer service, long hold times and left with unclear quotes even through email. I called State Farm (Mike Gaumers office) and spoke with Debbie. I will absolutely tell you her customer service was impeccable. Not only was she professional and personable she took the time to be detailed and thorough. She ensured I truly understood every aspect of what I was requesting. She's extremely knowledgeable and kind. The customer service that is very rare to find these days. You know if you are working with Debbie you will get fast and efficient service, no hold times. And most of all she doesn't treat you like you are just a number! She builds a foundation with her consumers. read more

This is the best State Farm in the WORLD! Debbie is absolutely outstanding in customer service, polite, engaged and goes the extra mile always to be sure you receive the best quote and best service ever! I 10Debbie and State Farm ! read more

I've been with State Farm for almost 40 years. I've had my share of agencies and I've been with Mike Gaumer for while. I stay because of the people in his office, particularly Debbie Cleary. Debbie has always gone above and beyond to get things done, set my mind at ease, and tell it to me straight because let's face it, insurance is crazy to understand and hateful to pay, but are we ever so glad we are protected when we DO need it. I trust Debbie, thereby I trust Mike Gaumer. read more

Mike has been our insurance agent for years and there have been so many times that he went above and beyond to advise us or provide assistance. Tonight he went beyond the extra mile when he and his wife, while heading to a restaurant for dinner, saw me struggling to change a flat tire on my car. He not only stopped to make sure that I was ok, he actually CHANGED MY TIRE! Mike and his staff have always provided great assistance, but tonight he was a lifesaver. I highly recommend Mike's office for any insurance needs you might have. read more

Mike Gaumer - State Farm Insurance Agent - Auto Insurance Near Me - Rancho Cucamonga, California

I have been with State Farm for Y E A R S .. and honestly I thought about shopping around (thinking I would save money) but at the end of the day, I am paying for QUALITY and Professional yet the most personable staff -they address me by name and never feel like Im just a customer. Every time I call with questions or concerns I always talk to a real person, never a message or I will get back to you -I get the help I need right then. Thank you to all the wonderful staff there -- especially Elizabeth she is always there for our car questions and needs! read more

Debbie is awesome, very patient, thorough and to the point. Fast service and follows through. I am very pleased with her.

Been with company over 10 years. Rate always increased. Paid over $450 a month to have $100 deductible. This office was nice, friendly and had great customer service when they were taking my payment. That all went out the door, when I was in a accident that wasn't even my fault but they want me to pay over $1700 to get my car back, don't forget I have $100 deductible. Don't give Jake a chance to stick it to you, get out while you can. Don't wait till you need there help to find out there NOT going to be there for you. Also make sure you get a middle men if you don't know the insurance game because they try every way to throw some insurance mumble jumble in your face instead of taking care of their loyal customer. Change Companies Immediately read more

My wife and I switched over to Mike Gaumer for our insurance needs a couple of years ago. Mike taught me more about insurance and what to watch out for than anyone in the business I have insured with in the past. Rates are great, and we are now better protected in a more personalized way. Icing on the cake: The Gaumer Agency staff is terrific! I have worked with several of the folks on different occasions...all have been with the Agency for many years, and are really nice, professional, and extremely knowledgeable in their craft. I highly recommend you give these folks a call. read more

Elizabeth Smaw at Mike Gauner is an absolute rock star! She not only make you feel, but sincerely does give you all her attention, sincerely interested in helping as she does point out opportunities and educational point into this complex business of insurance. I can't say enough good things about her knowledge, customer service, follow up on things and going out of her way to help. Mike is lucky to have her. read more

Mike, Debbie and Elizabeth have helped us through all aspects of State Farm insurance services, including other driver adverse contact with our cars insurance claims. Great and very responsive insurance services right at our fingertips every day since day one. It is so refreshing to have insurance professionals who are always dialed in for their clients like this State Farm office team. Thanks again for everything you and your team do for us Mike Gaumer. You rock! read more

Excellent customer service! Very happy with Mike Gaumer's office!! Everyone is kind, helpful, and responses are very timely!

To all of State Farm under Mike Gaumer, Thank you very much for your timely and fast pace on getting my car repaired and taken care of. It was easier then I ever thought, I got a rental car until my car was finished. After I got my car their was still issues that were not there when given to the mechanics and state farm went to bat for me and got the other issues repaired without any issues. I was surprised when I got a call from Mike Gaumer himself and he was assisting me in getting the issues handled. State farm is the way to GO no where else beats them. Shout out to Ryan, Elizabeth and Dave read more

Mike, Debbie and Elizabeth have helped us through all aspects of State Farm insurance services, including other driver adverse contact with our cars insurance claims. Great and very responsive insurance services right at our fingertips every day since day one. It is so refreshing to have insurance professionals who are always dialed in for their clients like this State Farm office team. Thanks again for everything you and your team do for us Mike Gaumer. read more

I've been with State Farm for over 20 years - Mike and Elizabeth continue to consistently provide exceptional customer services. Any time my wife or I need to contact them with questions or something of urgency; they have always gotten back to us the same day. Most recently, we had a major issue that needed immediate attention and my wife and I were hoping to resolve within the week. Elizabeth responded with a couple of hours and within 24 hours our issue was fully resolved with great results. I must mention that any time we call the office the staff has always taken the time to have valued conversation - they are like family and we greatly appreciate it. read more

This office is great! We had multiple requests to them for documentation to support a home refinance. They were VERY responsive. Providing documents immediately Debbie Cleary was so helpful, I cannot thank her enough for her quick assistance. Kathy read more

I've been a policy holder with Mike Gaumer's office for over a decade. I'm very satisfied with the customer service I receive. Everyone is super helpful and professional. Ryan thank you for your help with my most recent incident. I'm grateful for you time and excellent customer service. You represent Mike's office well. You are an excellent problem solver and communicator. Elizabeth and Debbie and anyone else I've had the pleasure of working with, you all are very good at your jobs and knowledgeable about State Farm products and services. Mike you have great staff. read more

let me start off by saying debbie is the best she is so sweet and patient and always handle my needs i been dealing with statefarm 4 years or more and im always greatful for mike gaumer office debbie read more

We have renters and two cars insured with State Farm via Mike Gaumer's office. The team is always responsive and helpful when we have questions on our policies. We have had two cars totaled while insured by State Farm, and each time we felt well taken care of by both claims and the office staff. read more

This company don't give a crap about loyalty. I been with them for almost 5 years. Every year seems like my insurance keeps increasing. This year it went up 80 dollars. I have a very good driving record, never been in an accident, no tickets in over 15 years, never filed a claim. But for some reason my insurance keeps going up. When I do call they give me some lame excuse. It's not us it's the state of California. Were working on something to lower rates. Just gotta wait until the end of the year. Yeah right! But anyways I will be taking my business some were else. This company is money hungry. read more

Thank you to everyone who helps me out from Mike Gaumer's insurance! I truly appreciate the follow up phone calls and reminders! Everyone who I've ever dealt with has been super friendly and helpful, I especially appreciate the help of Elizabeth Smaw. Thank you again! read more

As a long time happy customer of this office, as in over a decade, I am EXTREMELY disappointed. I personally walked into Mike's office to cancel an insurance policy that had tripled in monthly charges once the term was up. I feel I was held ransom on my refund just so they could sell me another policy and to make a quick buck. In my opinion, this office does not have their clients best interests in mind. My recommendation is simple, CALL SOMEONE ELSE for your insurance needs. Personal message to Mike Guamer, I will always be an unsatisfied past customer that will gladly proclaim my personal experiences with everyone I come across regarding the hoodwinking being perpetrated by your office. I cancelled my policy IN PERSON, yet I paid an additional two weeks on a policy I informed your staff I wanted cancelled and THAT YOUR STAFF jokingly stated was too high in cost to me. Absolutely absurd in looking at this from any other perspective than you got me for short term minimal financial gain. Extremely disappointed. read more

I love them!! Dave is an amazing representation of a State Farm Agent, very helpful, always professional, and honest. Mr. Gaumer is very knowledgeable and personable. We have been customers for years and recommend State Farm to anyone looking for an insurance company. read more

I submitted a quote 2 days ago and no one has called me back. I tried calling today and the lady I spoke with tells me that someone will call me, but no one ever did. Poor follow up on customer service. read more

I can't begin to tell you how pleased I am with this office when I got into my car accident they suggested where to go to get my car fixed and it was taken care of perfectly and then also I had other complications so they took care of me my car came out really nice perfect like brand new but they've always been polite and always been good as far as their service goes their office is excellent I recommend Mike Gaumer State Farm office And their staff I can't begin to tell you help good Elizabeth was answering all my questions.to everybody I know because they know how to get the job done read more

The staff here at Mike Gaumers agency is so incredibly helpful. Dave and Ryan have helped me through so many hardships I've had throughout the past 2 years with my car. They always go above and beyond to make sure any issues you have may get resolved. read more

Mike Gaumer and his support team Elizabeth and Dave are absolutely wonderful! Always available to answer your questions and offer advice! I have been a client for over ten years and have had several claims, never had a problem! I have shopped their rates over the years and never found anything less expensive for the coverage I need. Dealing with Mike and his team takes the pain out of insurance! Do yourself a favor and call Mike he is honest, helpful and friendly!!! read more

Ever one i talk to is helpful here. My agent is dave he has been great always calling me back if he is not in or busy. Willing to help me look over my policies and even come to my house if i can't make it in to his office. Couldn't ask for better service. Customer service is big to me because I own two business and know how important it is. I have numerous policies with them from car insurance to homeowners insurance business insurance and life insurance. If you need any of these this is the place to go. read more

Woohoo! As good as it gets! Sums up the service at Mike Gaumer's State Farm office perfectly. I'm serious! I've been with State Farm for about 28 years and the quality of attention and coverage I have received has been very comforting during times of great need. Thanks Mike, Dave and Elizabeth for helping my family weather some of life's storms! read more

I have had a very good experience with the staff at this office, particularly Dave. I have had to deal with reopening a past out of state claim for additional repairs, and Dave helped assist me through the process. I also dealt with an accident claim made against me that was actually another vehicle (there was a license plate mix up on the police report). Dave again walked me through the process and helped me clarify with the other insurance company that it was in fact another vehicle that was involved in the accident. He also gives very thorough explanations of my insurance costs and looks for ways to give me the most coverage for the money. I really appreciate it. Thank you very much, Dave. I recommend this office to people in the area. read more

Beyond excellent customer service. I feel like my agent actually cares about my life and not just my finances and insurance add one to make his pockets bigger. Dave, oh my goodness!! Can I just say that I wish I could clone him? He goes the extra mile. Highly recommended!!! read more

Timely service, polite people. I was able to get a good homeowners policy from them and they are always responsive and willing to look into costs and comparisons with other policies or adjustments to my policy. read more

I have been using this office for almost 10 years and can say nothing but great things about specifically Dave Yablonsky and Elizabeth Smaw. I've actually never met Mike Gaumer or his staff but they have taken care of me. If I miss a payment, Elizabeth works with me to get things taken care of. If I have any question, Dave and Elizabeth get back to me via email within a few hours. We have made changes to our policies and in the past year we started a business and they have walked us through getting liability insurance and finding the best deal. Dave has been super flexible with me as we try to find the right insurance level. Super fast responses and everyone is so kind and helpful. I would highly recommend! read more

Mike is very helpful and professional, he answers you questions so that you understand exactly how you will be covered. He will spend as much time as you need to make sure you and your family is covered properly for your needs. read more

I have to say this office is great. I have been a state farm member for a few years now and they have been their to help me every step of the way. Very easy to talk to and welcome questions. Even when I was unhappy with State farms reaction time to a claim I had; Dave and Liz went out of their way to make things right and ensure it would not happen to other people. I can not say enough good things about them. Great team of people. read more

The staff at Mike Gamers Office is beyond TOP-NOTCHED...This time Elizabeth was the person to assist. She was there every step of the way. Along with Elizabeth there's also David and Ryan who are equally awesone....this is the Agent to havey. read more

I recommend Mike daily to my customers. I own a luxury auto repair service in Upland, Akbar Auto Service. I have referred many people who trust me because I trust him. He is dependable and will take care of you! If you need any kind of insurance, auto, home, life, jewelry, go see Mike and tell him Perry sent you!! read more

Mike and his team are extremely professional. Customer service is great, and they know their stuff. Insurance can be complicated, glad to have Mike and his team as my insurance professionals! read more

I have 11 vehicles insured with Mike Gaumer. I have, unfortunately, had to file a few claims and he and his office handled it with aplomb. I think what sets Mike apart is that he is a former Adjuster, so he really knows his stuff. Dave and Elizabeth in the office always take such great care of me. Thanks to them all. I am a client for life. read more