My experience with Horizon in Westminster has been stellar. I was referred by an Orthopedic Specialist to be fitted for a knee brace due to severe arthritis and instability in the knee joint. I met with Thomas in December and returned in January to be measured and fitted for a brace that's right for me. During the first consultation, Thomas was patient, listened to me about my medical history with the knee, answered all of my questions/concerns, and sent me home with additional information to consider before my appt in January. At the follow-on visit, Thomas made a final recommendation and carefully fitted me for the brace all while showing me how and when to use the brace once I take delivery. I highly recommend Thomas and Horizon for their professionalism, empathy, and experience in the prosthetics industry. read more

This is my third brace w Horizon. Up to this last meeting, I had techs that were kind, took time to explain things, and took their time fitting the brace. I trusted them. But then I had James, an ex Physical therapist who hated being a physical therapist, and clearly doesn't like fitting braces either. He was short and impatient w his answers. Did not explain things well, and made light of my concerns. Wow! His arrogance was annoying and unpleasant. Also made fun of the Ossur company , who made my brace. I had relayed the answer Ossur customer service gave me, and he laughed and gave me a different answer. And I don't know who to believe now. I do know I don't trust James. Thomas is a tech at the office, who is conscientious and knows his stuff. . . I recommend u ask for him. read more

Thomas has done a very nice job helping me with my orthotics. He was very thorough. The office staff also did a good job communicating on the process. read more

Good people until billing ! Came back after a year and said I am responsible for total amount after the last billing invoice says I owe only $ 400.00 . They also over billed kaiser to start with. Watch out for this company !! They are more expensive than you think ! A nightmare to try to work with ! Seem to very unprofessional when it comes to $$$$ ,trying to have there location receptionist handle billing . Thanks But no thanks I would avoid a Company like this ! read more

Ridiculous. I have been seeking help with an AFO I was prescribed in June, NO phone number or contact information was given at the time or with hospital discharge. Now dealing with blisters and other problems and last night ended up in ER with (luckily) a bad sprain. The only way I got a contact was from my copay billing. I need a return call NOW. You've got my multiple voicemails, please act on them. You'll get your copy when I get my service completed. read more

My mom who is 86 fractured her L3. We received a back brace in the ER from Horizon. it was too big and uncomfortable for. I called Horizon and talked to Cory. He told me he would look for another brace. He was successful in finding one that fit much better. I asked him what the charge would be for the second brace. Cory told me no charge we want your mom to be comfortable. He personally delivered it ten days later. This brace is so much more comfortable for my mom. Cory took the time to explain how it works. and put it on her. It was the prefect fit on my mom. You really can tell Cory and Horizon prosthetics cares about their clients. I feel Cory and Horizon Prosthetics went above and beyond in helping my mom. I would definitely recommend them for your prosthetic needs. read more

be careful using this company. extremely expensive and not customer friendly. like a used car sales man, soon as they get the contract signed, want nothing to do with you read more

BEWARE!!! I had an appointment for a brace. The tech gave me the price of the brace that was required to meet my deductible. I had done my research on the brace and the price given meet my budget. 2 weeks after I received the brace, I was called and told I needed to pay another $400.00 due to an error by the tech. YEP! It's 2 months later and they are still demanding I pay for the tech's mathematical error. I have offered to return the brace as an extra $400.00 was WAY outside my budget. Of course they refuse to take the brace back and continue to send bills. I would NEVER recommend this company!! read more

I haven't experienced anything like the other reviewers as far as lack of customer service, so maybe they made some changes to make that better as those were posted some time ago. My experience with Horizon has been fantastic for the most part. The only reason I didn't give them 5 stars is because the actual brace I have right now isn't quite working for me yet, but I don't blame them for that - I blame my body type being irregular and my needs for it being specific. That being said, they have worked with me over and over and seen me on an emergency basis to try and get it to work for me. I had an issue with my insurance and not being billed correctly based on it, and they fixed it immediately without protest and issued a refund. I'm assuming eventually we'll find a brace that will work for me or get this one adjusted enough to make it work, because they said they will work with me on it until it does work. read more

Horizon Prosthetics has some of the friendliest staff members working for their company. They answered all my insurance questions and made my insurance billing go as smoothly as possible. They notified me every step of the way from the first appointment all the way to the final appointment. They have multiple locations which made scheduling very easy. They also worked directly with my Dr. In the Health Care industry it is hard to find a company that truly cares about their customers. The owners are parents of 2 disabled children and you can tell they make sure the family needs are always met with care and compassion. read more

I am on my third prosthetic leg from Horizon Prosthetics. The prosthetist knew exactly what was needed to make it a perfect and comfortable fit. This was an extremely easy process with no pain involved and was completed within a timely manner. All of my needs were met throughout the process. The staff is always friendly and courteous and treat everyone equally. I will continue to use Horizon Prosthetics in my upcoming years and would recommend this company highly to everyone read more

Worst customer service ever! Non-responsive, doesn't return calls or emails, nearly impossible to get in touch with. I had a doctor's prescription for a simple orthotic. Called in February. Took 3 weeks and several attempts to get through (no returned calls or emails), got fitted for the orthotic, never heard back from them. Called a month later and found they had thrown it out by mistake, never sent for the mold. They retook the fitting, again never heard back. Finally I was able to set up appointment and the mold was incorrect--massive blisters on my feet. They retook the mold twice more, and finally the technician said he would make it himself. That was in September, 2 months ago and still haven't heard back despite his promise to call me in a week when it was ready. I finally wrote asking for my money back--still no response. Worst ever. It is now November and still nothing. read more