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    Horizon Prosthetics

    3.1 (12 reviews)
    Closed 9:00 am - 12:00 pm, 1:00 PM - 5:00 PM

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    OrthoPets - Damaged to my dog leg after wearing custom knee brace that cost almost 1200.00

    OrthoPets

    2.6(31 reviews)
    2.5 mi

    I am extremely disappointed with this company. We paid nearly $1,300 for a brace for our 12 year…read moreold dog with a torn CCL and received confirmation from Orthopets that production had begun. 3 weeks later, we learned from our vet - not from Orthopets - that the company is currently "paused for an ownership transition." Orthopets has not answered calls or emails, nor have they provided any update, explanation, or apology for delays to their paying customers. The rep didn't even notify our vet. Our vet only discovered the closure after repeatedly trying to contact them. I understand companies go through changes, but when people are relying on you for support for an injured pet, complete lack of communication is unacceptable. It reflects poorly on the new ownership and shows complete disregard for customers and their pets. At this point, Orthopets has lost my trust, and they will not be getting my business again (fingers crossed our other girl with hip and knee problems won't suffer the same injury). Because surgery is not an option for our senior girl, we are now scrambling for a Plan B. I wish we had known about this a month earlier - the prolonged use of only 3 legs puts her at greater risk of injuring the others and making matters even worse. Please work with your vet before choosing this company. Based on my experience, they are unreliable, unresponsive, and I still have no information about if or when we will ever receive the brace our dog urgently needs.

    OrthoPets saved me! My dog dislocated his knee on one leg and his ankle on the other so he wears 2…read morebraces. We worked with Dr.Ilana at a Well Adjusted Pet in CA - so we were very lucky to get the best help and care to rehab Charlie. NO SURGERY! I am in shock at the negative reviews I am seeing here - wake up people - OrthoPets provides an incredible service to give dogs their independence again!

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    OrthoPets - Damage to my dog knee after wearing custom knee brace.

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    Damage to my dog knee after wearing custom knee brace.

    Horizon Prosthetics - orthotics - Updated June 2026

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