This company only gets one star because I couldn't do zero…read more I called Alphagraphics on a Friday morning and spoke to a Chris Kelsey. I asked about turn around time for offset printing 1000-2000 12-page catalogs. He told me they would need a couple of days and that before the job could be started I would need a quote. I sent him a request for quote with all of the details seconds after ending the call. The following Tuesday morning I finally received an e-mail quote from Chris. Then I brought my completed PDF's in later that day. I was surprised that the quote was triple the cost of their competition, and that he had added tax to the quote despite my inclusion of our resale certificate with the original e-mail. When I brought my PDF's in I asked about the pricing and a different person, Aaron, said that Chris had quoted for digital printing. I guess Chris didn't listen during the phone call, or read the e-mail before providing a quote because both were requests for offset printing. Then Aaron told me that digital printing was better anyway because they would do a physical proof of the exact booklet. Aaron told me that I would need to talk to Chris about all of this and that the person who provides the quote is who you work with for the whole job. Aaron said he would let Chris know everything we talked about. I left my PDF's and called Chris in the morning. Chris had no idea who I was, or where my PDF's were. We got straightened out and he said he would have a proof ready shortly. The next day, now Thursday, I receive an e-mail with a PDF proof that I am instructed to approve ASAP. I ask about the physical proof Aaron promised and Chris says we don't have time for that, because of my deadline. That he could only do flat sheets, maybe. Later that day Chris calls so I can come in and approve flat sheets. I do. My catalogs are ready to pick up on Friday afternoon. The box is sealed. There is another woman there complaining about the business cards they've made for her. The ink is literally rubbing off from the gentle friction of the cards being together in the same box. They tell her they will have a hard time fixing it because of her deadline. I take a look at the catalogs over the weekend. All of the thinner inside pages have doubled text in a gradient improving from left to right. The text at the left side of the page had a double of about 1/16th of an inch and there's no issue on the right side of the page. This problem was not on the digital PDF proof I approved. After 15 years of hiring print shops I can see that this is likely a paper feed issue. I took the catalogs back to Alphagraphics and asked about the issue. Chris found the person who worked on the print part of the job. She asks what dpi, I say 500. She says this is a Photoshop PDF issue and that without having made the entire document herself she has no way to say that this wasn't this way in the PDF file. This was not on the PDF proof Alphagraphics provided. I asked her to explain how Photoshop would make a gradient of bad quality from left to right. She said she didn't know because she hadn't made the file and it was obviously a mistake in the file. She said that we hadn't hired Alphagraphics to do the graphic design for this project so they couldn't guarantee the print quality, that it could only have been a problem with the original file. I ask her again to carefully explain how Photoshop could make a file which results in a gradient of bad quality from left to right. She says again that it is possible, and that the only way to ensure it doesn't happen is to have Alphagraphics make the files. I said "I think you are full of shit." Chris said "We're not going to fix any of our mistakes if you're going to have that attitude." And I said "That's not a problem because I know exactly how to complain." Chris then clenched his jaw, turned red, leaned across the counter, stared into my eyes and said "I have some suggestions for what could happen to you if you do." I left. Bad service, lies, insane prices, horrible print quality, and then a threat to keep you from complaining. Maybe Chris eventually realized it wasn't okay to threaten clients, or someone in the office saw it happen and intervened, because later I received an e-mail from Chris that said: "I'm sorry that you are unhappy with your guides. I am still trying to figure out what happened and if we did anything wrong, we will re-print them at no cost to you. I'll get back to you by tomorrow. In the meantime; perhaps so could send us the native files." Too little, too late, please do not threaten clients and then expect them to cooperate with you. I wouldn't go back to Alphagraphics if someone paid me to. You don't have to guess how bad the print quality was because I've added an image to show you.

Stay away from this company with a 100 foot pole. They have a totally unprofessional staff. They…read moredon't seem to understand the basics of print or prepress and it unfortunately shows within the first few minutes of discussion with them about your project. Also a word of warning. Don't send them a file for a quote. They will bill you for a proof, even if you decline their services because of the poor quality. In our case the "proof" was a run of the mill office quality laser print. If you want real professional printing seek another provider. It's a shame as Capitol Hill could use a good local neighborhood printer however CK graphics simply isn't up to the job. Our business has moved on. Totally unsatisfactory.

We used Brad and his team at Prism for new signs on our yacht clubs dock and are very very happy…read more Responsiveness and quality of signs are great, and as a penny pinching club their prices were very competitive. We look forward to doing business with them again - thank you Prism team!

The whole team is amazing , we have thrown so many odd and random jobs at Prism and they never fail…read moreto do incredible work! Highly recommend for all of your graphic needs.

Super helpful staff that resolved my little emergency with convenience. Mos definitely be going…read moreback to get what I need printed and help support this business

I'm a big fan of Digi Copy since 2009! Every time I have called to set up a job Kamran has been…read morefriendly, professional and has done a quality job at a rate that beats kinkos or others across the board. Kamran is someone you can trust to take care of your business and not have to bother with getting a bid elsewhere. Mike

If you need ANY sort of service that Bret and his team at Vinyl Lab NW can do, give him a call. I…read moreKNOW that he'll take care of you. Most likely you have already seen their work, pretty much any vehicle that goes past you with a classy local marketing message on it, they most likely did it. Check out their website and you'll see what I mean. Good people, doing good work! Q: What did the business owner and his vehicle say to Bret, when they finished up talking about their flashy new business logo? A: OK then... It's a WRAP!

Have been working with vinyl lab for years for commercial printing and wraps. Great customer…read moreservice and great pricing! Ask for Bret he's the man!

Great customer service. Helpful and honest advice. Friendly folks who were perfectly willing to…read moretalk options or make recommendations. For what I got, very reasonable pricing. A little over a week ago, my cat decided to water test my laptop. Long story short, a glass of water spilled into (!) my laptop. The laptop sat immersed in this pool of water for nearly 20 hours. Everything was complete toast. Although most of my files are in the cloud, especially the most important ones, I decided there might be the occasional file or folder that I might not notice tomorrow or even a year from now. I decided it would be best to retrieve the contents of the drive on the laptop for peace of mind. I left the laptop with them to do an assessment first. That assessment was ~$80. After their assessment, they indicated that the contents of the drive were retrievable and gave me an estimate of $400 to retrieve the contents of the drive (the $80 would apply to that figure). I decided it was worth the cost, if for nothing more than that elusive peace of mind. I also needed a drive to put the contents on (or provide my own). Since I didn't have one, and didn't want to bother with purchasing a 3rd party drive, they charged me $140 for a Toshiba Portable Storage device. So, for about $600 (w/ tax) I got everything off the lost drive. Was it worth it? Without a doubt. Would I go back? Hell yeah.

This is no longer the Progressive Tech you used to know and love. Long gone are the days when your…read morecomputer blew up and after spending several hours trying to fix it yourself, you trudged over to Prog Tech and had a one on one conversation about what the options were for getting you back up. And then you left it there and they fixed it. Now, it's obvious they don't want the local, neighborhood individual with a problem. They make it next to impossible to connect with anyone from just trying to find them on Roosevelt to no one answering the phone when you call them repeatedly just to make an appointment. They couldn't say more clearly, "We don't want you!" Stay away from them, they're not for you.

We contracted Chalkbox Creative to professionally design a new logo for our maturing company. What…read morewe had was decent, but we really wanted to elevate the professionalism & presence of our business. Chalkbox worked closely with us to come up with the perfect logo. They also developed a style guide with our typography and color themes, & we couldn't be happier. Chalkbox is professional, easy to work with, responsive, and their work is top-notch. I won't hesitate to refer to them.

I engaged with Chalkbox Creative to help me with a brand and logo refresh we as started to grow. My…read morefavorite part of the project was seeing the way my business was seen from the outside based on the suggestions I was sent. Logos and branding (especially really early on in a business) are so personal to the people who started the business and I really felt like the suggestions captured my essence! I get so many compliments on our branding and I cannot recommend Chalkbox enough! I sing there praises all the time! Some specifics on my pleasure with the process are: 1. The intake covered all of the specifics I needed and offered Chalkbox a scope to work with 2. The quoted price was reasonable and along the lines of what I expected to pay for the services 3. Engagement documents were sent quickly and were easy to read, understand, and sign 4. I was given a general timeline and the overall time of the project exceeded my expectations 5. I felt known and seen through the process and felt like all options presented were representative of me and my business from my own perspective but with the importance of design in mind 6. All of the discussions from intake to completion were taken into account to provide the final options - including fonts and colors 7. The final product was delivered in the promised timeframe and is so easy to use along with a guidelines pdf to provide when I need to have my logo used. Whether big or small, Chalkbox Creative will make you feel like their most important client. I am excited to have them with me as m business continues to grow! Thank you so much to the Chalkbox team for your amazing work!