I recently had to pay a visit to the Emergency Department at El Camino. I have been to this ER many…read moretimes as well as being a patient in the main hospital for surgeries and the recovery that follows. I have always experienced excellent care here. I have an auto immune disease that sometimes causes my inflammatory markers to skyrocket and this will cause me so much pain, beyond what I can control at home. That's exactly what happened last week. I knew I was in trouble and needed to get to the ER fast. My husband got us there quickly and I checked in. I was taken to the triage area for my vitals. Luckily I'm in their system. And most of my Doctors are connected with El Camino because they are a part of Sutter Health. So the hospital knows my health history. The waiting area was packed with sick people. I'm thinking, this is going to be a long and painful wait. I was called back to see the Dr. within a few minutes, which was surprisingly quick. They got me a wheelchair and took me back. All of my joints were hurting so bad that it hurt to walk. I explained everything to Dr. Tsai. I appreciated that he listened to me and took the time to ask important questions. I told him I was supposed to get labs done tomorrow for my metabolic panel because I wasn't feeling well and I told him that the way I was feeling probably meant my inflammatory markers, ESR and C-reactive protein were probably very high. He told me he would order all those tests immediately and start me off with pain pills first and then progress to stronger IV meds if the pills didn't work. I also mentioned to him that the new medication that I have been taking for this problem has not been working very well and my rheumatologist was trying to get prior authorization to increase the dose of that new medication. That's why my pain had gotten out of hand. I was sent back to the waiting area, again, to wait to get my labs done. I was again called back within a few minutes. I was taken back for the bloodwork. Then taken to a private patient room, where I could lay down in a bed and get my IV started. I met the nurses that would be taking care of me. I let them know that it's hard finding my veins. I appreciated that the nurse believed me and got a vein finder to help with finding a vein. She was able to find one that was deeper, in my arm, but it was a good vein. She got the IV started. Her patience with getting my IV started was awesome. A lot of times nurses don't believe me when I tell them I'm a hard stick. She was wonderful and did an amazing job with my IV. Since the pills didn't work for my pain, we moved on to stronger IV pain medication. I was also felling nauseated from the pain. They didn't hesitate to give me nausea medication, right away. As it turned out, my inflammatory markers were extraordinarily high. They gave me the best pain management over the next several hours and didn't discharge me until my pain was under control and I was more relaxed and calm. Pain like that is horrible. I want to give a huge thank you to Dr. Tsai and nurses for listening to me and my pain concerns and doing everything they could to stabilize me. I have followed up with my doctors and am on a new medication regimen to help with the inflammation. I am finally feeling better. The medical team here, treated me with respect and dignity. Everyone was very professional and kind. I am grateful to the medical team that took care of me that day. Thank you to Dr. Tsai and the nurses that all worked collaboratively, to get me feeling better.

I came to the emergency room with a situation, as one does. It's only the second or third time that…read moreI've ever gone to the emergency room of a hospital in my life. I'm one of those people who tries to avoid going to the emergency room unless I think I'm about to die. And that was indeed the situation. I showed up at about 6 AM and I was one of two people there. So I was able to get processed and brought in very quickly. I was very impressed by the security people in the triage process as well as how they nurses, doctor, and techs took care of me. When I left a few hours later, the emergency room was packed and very chaotic. One doesn't get to choose what time an emergency happens but in my case, I'm glad that it was at a time when things weren't very busy.

I went into the emergency room, due to an asthma attack…read more The staff was amazing, caring, compassionate and professional. I'd like to acknowledge, Dr Brehnam Curry, Nurse Jeremy, and Respiratory Therapist Micky. For going above and beyond their call of duty. To help improve my breathing situation as quickly as possible. Sincerely Cecilia

Review is for el camino health specifically: i made a virtual appointment with my PCP that iv been…read moreseeing for over 10 years. I now live in another part of california so i opted in for a virtual visit. (i have been in the ER 6 times this past year). I unexpectedly got called into work to take a trip to chicago. I wanted the appointment changed due to me working 24/7 while on these work trips, but if they absolutely could not change it, then i would take it from chicago, not an issue. The lady starts yelling at me over the phone telling me the call is recorded and that I am not allowed to take the call from chicago (while i reside in ca). I thought this was really unprofessional. She told me next availability is 4 months from today. She also told me they TRACK WHERE I AM DURING THESE VIDEO VISITS. I thought this was so inappropriate. Isn't this a VIOLATION of my privacy??? She then transferred me to my doctors office. My doctor told me she can see me on Thursday with no issues while I take the call before my work trip.

I'm here today for my allergy shots. I've been coming here for 10 years and I'm finally writing a…read morereview. The allergy department here is on top of it. All the nurses, who give the shots, are wonderful. I've gotten to know several of them over the years. The front desk is very kind and professional. They always help me out with my appointments. This location is nice because I have other medical Dr.'s in the same location. Makes it convenient for me.

I don't know What on earth has happened to PAMF Sutter Health?…read moreSutter Health needs to be broken up. It has gotten too big. Now it is only focusing on making money not patients care. This place is providing the worst care to patients now. The quality of overall care continues to get worst. I have been PAMF Sutter Health patient over 15 years and PAMF does not provide the care they used to. Patients have to wait 3 plus months to see doctors and Sutter is replacing doctors with nurse practitioners. It is time to break the monopoly.

I don't write alot of reviews, but wow what an amazing experience at the ER…read more 1. My daughter was running late to her El Camino Health Pediatrician Appt. Called and informed them 20 min late. 2. Front desk at El Camino Health Pediatrician at 555 Knowles turned us away. Explained my daughter had cough and wanted to check for asthma symptoms. Front desk lacked empathy and turned us away. We were late due to traffic but wow no options given. 3. Took my daughter to Good Sam ER. Physician Dr. Dapar MD (5 Stars). Nurse Practitioner K. Greene PA (5 Stars). The X-Ray tech from Santa Cruz (5 Stars). All had conversations with my daughter because as she told me "it was a scary experience for her." They made her feel comfortable. The mobile X-ray was efficient, the radiologist's diagnosis was swift. My daughter was also born at this hospital. What an epic experience. Major kudos to the team at Good Sam. Live long and prosper folks!

It feels odd to write, but our family had a positive experience going to the ER. Our son had a…read moresport injury and we were able to be treated literally just a few minutes after arriving. I was absolutely floored at the efficiency (I've been to ERs where the wait is hours). To be fair, we arrived on a Sunday afternoon so maybe things were a bit slower? All of the staff were very friendly, kind, and attentive. They went out of their way to ensure we were cared for and received proper care. So why the one star off? Our son's splint was put on a little too tight which involved some discomfort and required us to go back a second time to have it readjusted. That situation wasn't ideal but thepediatric staff member met us at the entrance to immediately escort us in for re-treatment. I totally understand these things happen. If we ever need emergency services in the future, this is the place we'd go.

Potentially good drs extremely bad system that push drs to serve stanford not patientsread more

My experience was with urgent care, Stanford Palo Alto on pastor Drive I believe anyhow if you have…read morea toe issue, an ingrown tail nail don't go there !! lol. some young doctor. She had no idea what she was doing. She cut into my toe at a ridiculous amount and looked at me like she was performing a major surgery. And was like have you had this before , omg, all she needed to do was send me home soak my foot and Epsom salt and baking soda for two days pull back the SKIN get that infection out, expose the nail and slightly trim it. My podiatrist could not even believe that the woman used the scissor that she used two years later my nail has fallen off. It is giving me nothing but problems since that point I had had a broken toe so it made me walk weird and it affected that toe. Hilarious I can only laugh because it was just such one of the most horrific diagnosis ever, it was April 17ish 20 24 third week of April one of the most unnecessary procedures I ever had... my podiatrist at PAMF predicted that she must've almost used like a regular scissor on my little toe, which is now destroyed I remember a nail salon worked on it in grown and they did it with such an ease.

Recently, I had two foot surgeries at the Santa Clara Kaiser. I wanted to congratulate Kaiser for…read morechoosing Dr. Bui at its Podiatry department. Dr. Bui operated on both of my feet so great that only the day after surgery I had slight pain and that was it! As of the second day, I was able to walk around without any pain or discomfort. For my first procedure he gave me various painkillers, anti inflammatory, ... Not only I didn't find the need to take them, for the second procedure I asked him not to prescribe me any medications as I wouldn't need any. To me, these were magical procedures. If I had not experienced this on my own, I wouldn't believe anyone's advice! I feel lucky and grateful for being referred to Dr. Bui by my nephew. Dr. Bui is also my sister's specialist as well yet referred by my nephew. Now, we have an outstanding family doctor. Appreciate it Dr. Bui!

Very disappointing experience at the Kaiser Permanente Santa Clara Laboratory, Department 168 on…read morethe 1st Floor. My young son has Down syndrome, is nonverbal, and experiences severe anxiety with medical procedures. Despite requesting a private room to help reduce his distress, we were required to remain in the main laboratory area for his blood draw. The procedure became increasingly traumatic as he cried, struggled, and became overwhelmed. After the blood draw, he removed his bandage due to sensory distress and began bleeding down his arm and onto the floor. While he was visibly upset and actively bleeding, assistance was not provided as quickly as it should have been. I expected greater compassion, appropriate accommodations for a child with developmental disabilities, and a more trauma-informed approach to pediatric care. Instead, the experience felt rushed, stressful, and unnecessarily traumatic for my child. I hope Kaiser reviews its procedures and staff training for working with pediatric patients and individuals with special needs.

Just came in to hope to be seen. Front desk person was extremely rude and unprofessional. She was…read moreshouting across the room instead of letting me walk up to the counter. Across the rooms she shouts "what are you hoping to be seen for?" As if I'm comfortable shouting across the room and disclosing my personal matters with another patient sitting there. I told her I was uncomfortable with the way she greeted me and told her I didn't feel comfortable discussing my personal matters out loud like that. She then proceeded to tell me she thinks I should go somewhere else if I'm uncomfortable. I asked for her name and she refused to give it to me. Extremely unprofessional for customer service in a health care facility.

I'm really surprised by the poor reviews as my experience with them this past Friday, the 13th was…read moreexcellent. I had slipped and fallen on my knee hard that it split opened requiring stitches. The PA even said she could see the tendon. Making the appt was very easy that I was able to schedule an appt within an hour of my accident. When I arrived, I was greeted by the receptionist. She was very professional, no complaints at all. The nurse assistant was very pleasant as well. Took my vitals and gingerly cleaned my opened wound and said I was overdue for a tetenus. Nurse practitioner came in and she was very pleasant from the get-go. As she was stitching me up, we had similar funny stories to share that we both laughed and it really made time go fast and she did a really nice job. Another nurse assistant came in and gave me my tetanus shot and he, too, was pleasant and professional. I didn't really have to wait long to see the nurse assistant and then the nurse practitioner. I was probably there about 45-60 min in total, pretty fast considering they had to take my vitals, stitch me up and then give me the tetanus shot. I had a very pleasant experience. Everyone I met was very professional, kind, caring and most of all, my wait time was very minimal. Everything went smoothly which you would think would be the opposite on Friday the 13th (superstitious day). I *highly* recommend this facility. Environment was clean and tidy, and everyone was pleasant and extremely professional and caring.

Honestly, the only positive thing I can say about this location is the pharmacy. I've never had to…read morereally wait very long for anything and it is smaller and much closer to me because I live in Mountain View. I don't want to have to drive all the way into Santa Clara to pick up prescriptions. So the convenience of the pharmacy is the only good thing about this location for me. When it comes to their pediatrics and gynecological services, I was most disappointed and wound up switching to doctors for my daughter and myself, at the Santa Clara location. First of all because this is a small building, their examination rooms reflect this in that they are tiny and borderline claustrophobic. Another thing I was unimpressed with was the lack of updating and cleanliness. Everything seemed dated and a little rough around the edges, which is interesting. I was very unhappy with the final appointment I made for my baby at this location. Instead of taking her to an examination room to administer her shots, they literally brought us back into what appeared to be something like nurse quarters, and we sat at a desk. My daughter was propped up onto the desk and that's where they gave her, her shots. It was strange, uncomfortable, and confusing. It was a weird vibe to be honest. Especially because even though we are at the doctors office, this space did not seem clean enough to be administering shots. I had always been taken back to an examination room with my daughter, so this was just a weird experience overall. Moving on to my final gynecological appointment at this location..,right off the bat, I was made to feel extremely uncomfortable by the nurse who brought me back to the examination room. She looked absolutely miserable. She hardly looked at me in the face and looked like she was angry/annoyed to be working. Almost like I was inconveniencing her by having an appointment. Most of us ladies aren't exactly thrilled to be going to the gynecologist either, but typically nurses tend to put you at a little bit more ease. And this nurse should probably find a different job if this is how she approaches patients. Now, even though my appointment was very thorough, my gynecologist discovered an ovarian cyst that needed to be monitored. The problem is while she voiced this information to me, she never entered this information or details from this appointment, into my records. So years later, when I continue to have issues with this cyst, I have had to explain to subsequent doctors that this ovarian cyst was discovered in 2023, and that my gynecologist at the time, never entered it into her notes. It's very inconvenient and unprofessional for that to have happened. So in the end, after weird and unprofessional interactions in pediatrics and gynecology, plus the fact that the exam rooms are tiny, I decided it was best to return to doctors at the Santa Clara location. Examination rooms are always small, but the ones at the Santa Clara location are definitely bigger and more accommodating.

Would you wait in line 2+ hours? Guardians of the Galaxy, or Taylor Swift tickets yes, but covid19…read morevaccine? Sept 9, 2024 first day of the new covid vaccine comes out at Kaiser, with people lined up at 8am, even though they don't open until 9am. No appointments needed -first come first served with one exception. If you are covered by Kaiser and go to Safeway, the vaccine will cost you $80. If you go to CVS it will cost you $120. Those places got the vaccine a week earlier. Medicare no longer covers the cost of the vaccine for those 65+, and the federal government no longer provides free covid vaccines for everyone else. We last got the vaccine in May 2024, but that was the same vaccine we got in Sept 2023. The Sept 9 2024 vaccine is for the new covid variants. The Mountain View Kaiser medical center is open 9am-430pm weekdays only, and closed weekends. Those of you still working will have to go to Santa Clara medical center open later hours and on weekends. We got in line at 11:15am, with the line winding around and into the building. Free wifi outside the building courtesy of city of Mountain View, covering all of the downtown area. Takes us until 1:30 to get the vaccine. There are four stations for getting the vaccine, but at times two of the stations are vacant, as the employees are out to lunch. People in wheelchairs or pushing four wheel walkers get to go to the head of the line, along with their handlers, without waiting. Security let at least 8 people jump ahead of us, even though we were waiting 2 hours in line already. At the vaccine station they look up your age, and base the amount of vaccine dose on your age. Next time, will have to check if I have any four wheeled walkers left used by my late parents.

I had a deeply frustrating experience with Dr. Kevin Chao in the neurosurgery department while…read moresuffering from severe balance problems and debilitating headaches. He dismissed physical-induced intracranial hypertension symptoms as benign and discouraged me from pursuing further care, saying treatment would be pointless. My prior craniosynostosis surgery had failed, and Kaiser pediatrics stopped authorizing referrals after giving up on my case. This delay in proper care has caused lasting damage--I can no longer run, lift objects overhead, exert myself, or do more than light cardio without triggering intense symptoms. These complex, overlapping issues have also made it incredibly difficult to find providers equipped to properly evaluate and treat them.

I have been calling the Acupuncture clinic since last week. Apparently there is no coverage while…read morethe appointment handler is taking time off. Management needs to improve on coverage and customer access . So far no response and I also messaged the team via kp.org.

This is an amazing hospital with an amazing team of doctors and nurses. My daughter was born three…read moremonths early at this hospital. The doctors treated us so amazingly well, knowing the terrible stress we were going through. My daughter only lived for three hours. That was so traumatic. They gave us the best of care, and the support we received was incredible. I will always be thankful for the love and care they gave us.

I am writing to request urgent assistance and escalation regarding the care of my 9-year-old son at…read moreStanford Children's Hospital. This is our second visit to the Stanford Children's ER in the past two weeks. My son's neurological and behavioral symptoms continue to worsen, yet he has not received a full evaluation or treatment for suspected PANS/PANDAS potentially triggered by silent strep. We were referred to neurology, but no evaluation or treatment plan has been initiated. We were also told that the Immune Behavioral Health Clinic (IBH) operates under a separate administration and does not coordinate with the ER. I completed the IBH intake last week, and we were informed there is a two-week waiting period just to determine whether my son will be accepted as a patient. In the meantime, my son has been symptomatic for 13 days with neurological and physical symptoms and has not received appropriate assessment or treatment. Last night, after contacting Guest Services due to my son experiencing chest pain and drooling saliva, we were instructed to come to the ER immediately. However, upon arrival we were again told that no evaluation or treatment for suspected PANS/PANDAS could be provided here, and we were advised to seek care elsewhere. She suggested me to go try PAMF! As a parent who has been awake for over 26 hours trying to obtain care for her child, this situation is extremely distressing. I am respectfully requesting: * Immediate clinical reassessment of my son's current neurological symptoms* Coordination between the ER, neurology, and the Immune Behavioral Health Clinic* Guidance on appropriate treatment while awaiting specialty evaluation Stanford's Immune Behavioral Health Clinic is widely recognized for its expertise in PANS/PANDAS. At this moment, I am simply asking that my son receive appropriate medical evaluation and interim care while we wait for that specialized clinic. This situation is urgent, and I am requesting assistance from patient advocacy services to help coordinate care and ensure that my son receives the evaluation he needs. Thank you for your immediate attention to this matter. Sincerely,Paulina León