our previous booking at a different condo was cancelled after one night , we were told the unit should not have been rented. we had less than six hours to find new accommodations. Our check in at San Carlos was smooth. The unit is beautiful and staff are great! I would gladly return. It has been the exact opposite of our previous booking thru Avari. read more

This stay involved a clear violation of platform policies and a serious misrepresentation of what was booked. We booked and paid for a 4-bedroom condo with higher capacity and a proper view. After extending our stay directly with the management company (Hosteeva), we were substituted without our consent into two smaller adjoining apartments. Although the apartments had a similar layout, they were objectively lower value: reduced suitability for a group stay, inferior configuration, and a wall-facing view instead of the view shown in the original listing. Despite receiving a downgraded accommodation, we were charged at a higher rate than the substituted apartments normally command, meaning we paid more than we should have for what we actually received. A condo is a single integrated living space; what we were given were two separate units with duplicated appliances and no shared living area. This substitution was never disclosed or approved and violates listing accuracy and host reliability standards. Additional problems during the stay included: * Air conditioning not working for more than three days (indoor temperatures around 78°F+) * Smoke alarms malfunctioning and then removed instead of repaired * Elevator out of service for the entire weekend * Maintenance entering without notice * Ongoing disruptions and poor coordination Airbnb ultimately closed the case with only a partial refund, without addressing the core issue of the unauthorized downgrade and overcharging. Hosteeva's compensation offer did not reflect the rate difference, loss of value, or disruption to the trip. Importantly, reviews for this property and management company cannot be relied upon. Compensation was offered in connection with reviews, which undermines the integrity of review systems and is contrary to the policies of most review platforms. The experience caused significant stress, exhaustion, and loss of enjoyment. We were able to enjoy only one day of what should have been a planned vacation. This listing and management company should not be relied upon to deliver the unit advertised or to charge appropriately for the accommodation provided. Guests should confirm in writing that they will receive the exact unit shown at booking. Until these practices change, I cannot recommend this stay or Hosteeva. read more

Nice, safe, fun n clean area to stay in...Love the property....Da elevator was very slow lol read more

Hosteeva - The property we stayed in - Vacation Rentals Near Me - Metairie, Louisiana

Booked a 3-night stay at "3BR Condo steps from St Charles Ave". Great location. Spacious condo with great potential. Unfortunately, the unit was atrociously dirty. The kitchen was also poorly equipped with minimal pans and very few utensils ... like 2 forks & knives. The management company was difficult to reach. Upon reaching someone 2 days after check-in, the result was a profuse apology but no actual resolution. read more

The resort was nice but it is starting to age as elevators and doors were in disrepair. Security staff disrespectful and not courteous at times. If I were rating on security staff id give it 0 stars. The walk to the beach with babies was awful even with using their trolleys. The walk from where they drop you off to beach is still at 300 yards to the beach. read more

Booked a stay in NOLA for one night for the HS football championships and was cancelled for being "local." Apparently 300+ miles away is local because it is in the same state. Customer Service agents were no help and finally admitted the property owner requested the cancellation. I suspect they will jack the rates up and re-book to take advantage of all the families coming to town for the LHSAA championships. read more

Buyer Beware. I reserved their "Charming 2BR Retreat Steps from the French Quarter " in New Orleans for the Superbowl weekend. They Charged my credit card and confirmed my reservation only to turn around and cancel it 2 days before I fly out. They claimed a roofing repair issue but I call BS. They sold at a higher rate per night and cancelled my reservation. Now I'm 8 miles away at a Comfort Inn because it was all I could find that wasn't ridiculously expensive.. Reading through the other reviews this seems to be their MO.. Someone should investigate and take action. read more

Do NOT book with Hosteeva. This company is a scam. I made a reservation and was charged a $234 down payment. Even though I canceled six weeks before my trip, they refused to refund the payment, claiming it was "nonrefundable." Nowhere on the booking site was this policy clearly stated. This is misleading and unethical. read more

Don't trust this company, my 78 year old father broke his thumb and had to have it surgically reattached, called to cancel the reservation as he was in hospital. No money refunded, not even the cleaning fee. We didn't even travel to NOLA, how could we have slept in a bed or used a towel? No empathy fo red what we were going through over Christmas 2024, not a company to trust, stay away from any and all of the properties they manage. read more

Booked for a trip to Nola next October After verifying all my information not only through VRBO but also Hosteevas own website they cancelled the reservation After the first phone call I was told that they realized they could charge more so they were canceling to charge more After calling VRBO hosteeva then decided to lie and say the reason they cancelled is because my card was fraudulent even tho it was verified TWICE and charged. They are scam artist and liars read more

Not the best place for elderly individuals. You have to walk up three flight of stairs. The elevator has been broken. The door handle fell off and I was locked in the unit. No bars for assistance in the shower or the tubs. The coffee maker was broken. And the Wi-Fi is terrible. The parking is even worse. Not worth $6000.00 that I paid for my vacation experience. I hope this help a future renter. read more

Wonderful modern condo close to everything! Needs a tv in master bedroom. But clean as you can get!

I made a reservation for a 4 night stay at Oak Ridge in Branson through Booking.com. It was a no-refund reservation. I accepted that. Unfortunately, the wife of the couple who I was going to visit became seriously ill and was hospitalized 4 hours away in St. Louis. I contacted Booking.com who claimed they had no power to override the no-refund policy and blamed it on Oak Ridge. I contacted Oak Ridge who blamed the policy on Booking.com. Only later did I finally figure out that somehow Hosteeva was the company behind the no-refund policy. I contacted them, explained my situation, hoping for some sympathy for my situation, and possibly a partial refund or credit, but they would not budge from their no-refund policy. I understand that legally, I accepted a no-refund reservation, but morally, I find it reprehensible that Hosteeva feels justified in keeping my entire payment with no gesture of kindness or understanding. BEWARE! I had no idea that Booking.com used third party vendors for their reservation system. In the future, I will always book directly with any resort or hotel. read more

Horrible customer service! This company is fraudulent and crooked. We booked our trip through them, had it confirmed online as well as over text. Three days later called and said they needed to "relocate" us, due to them not having their calendar "situated" (aka, they wanted to take advantage of the festival in town and jack up the prices). As we are attending a music festival, we did not want to be moved. They said they would reach out with other options for us. Never did. Got a notification from airbnb that our reservation was cancelled. When I called, they said they had no other options for us and the best of luck. This company is a SCAM. Beware booking with them, because they may just cancel you to get an extra dollar out of the next victim looking at their properties! read more

Hosteeva made our vacation unforgettable! The condo was in a great spot, beautifully maintained, and we loved the amenities. Check-in was a breeze, and we really appreciated how clean everything was. Looking forward to our next visit! read more

Traveled to New Orleans. Had a group of 9 that we got a spot a few miles from Bourbon Street. The place was 3 levels but we all handled the stairs. There was enough beds for us all. Had a kitchen, living room, dining room and 2 1/2 bath. Master bathroom had a huge tub. Check in was super easy, just needed our code. There was a pool and a garage for us to use too. Only glitch was the internet went out, but a call to our host had it quickly resolved. We had a nice time and would stay here again. read more

Hosteeva lied to us, violated our privacy, and created an unsafe environment for our family while staying in this condo. Our personal items were ruined, and we were gaslighted by both Hosteeva and Airbnb. We were offered no compensation for this attack. Our vacation was ruined from this incident. We suggest that you do not use services from Hosteeva or Airbnb. During our two week stay, Hosteeva asked if a maintenance person could come into the unit to clean a dryer vent. Less than two hours later, I returned to the condo to find 2 maintenance men wearing masks cleaning every single HVAC vent in the unit. This required large machinery, ladders, power tools, extension cords, and more. They did not use drop clothes, and all of our personal belongings were covered in dust and debris. We have 3 small children, and I had to barricade my baby into a small area using furniture to prevent her from getting injured while I navigated the situation. The men continued to run extremely loud equipment and blow dust everywhere, which scared my baby and left her crying and upset. After learning that the maintenance would continue for another hour or more, I asked the workers to leave. They did not clean up or vacuum any of the debris. They left the counters covered in bleach where our toothbrushes and bathroom items were sitting. Our personal items were also covered in dust and debris. I called Hosteeva to let them know about the situation, and to ask for a cleaning crew to come in to vacuum and wipe down surfaces. I was told by Hosteeva that I was, "overreacting," and that a cleaning crew wouldn't be able to come for another day. I had to source childcare for my 3 children, borrow a working vacuum cleaner from a neighbor, and cancel our plans for the rest of the day in order to make the apartment remotely livable and safe. I called Airbnb, who listened to the situation. While continuing to put me on and off hold, they told me that they were going to relocate our family to another unit at no additional cost. They sent me a link of condos to choose from, and told me to pack up our apartment so that we could leave immediately. They then closed the case through the online messaging system, and told me they would call back in 30 mins to find out which unit I chose for us to move to. I never received a call back. When I called to follow up, I was told that there was no record of the previous conversation, and that there was nothing that they could do. They offered me a 30% discount for the one day in which we were inconvenienced, (which would've come to about $40), and a $137 compensation for the inconvenience should we choose to rebook on our own. In regards to the actual unit, it was in a perfect location and had gorgeous views, but it had a lot of problems. The bathrooms had mold around the caulk on the tub, were extremely moldy inside of the sliding glass doors surrounding the tubs, and on the showerhead. Rainwater leaked through the sliding glass doors in the bedroom. The oven wouldn't reach temperature when set, which made it impossible to bake anything. The sinks were also dripping when we arrived. In turn, we were lied to and gaslighted by both Airbnb and Hosteeva. We will not be using either company again, and we suggest that you don't either. While the unit was beautiful, we regret booking it. We had no protection and were put in a very stressful and unsafe situation for our family. We received no support or compensation for the inconvenience. It truly ruined our vacation. read more

I've used these guys for few of my vacation plans throughout the states and I've had nothing but excellent treatment and customer service. The properties and their descriptions are as accurate as they can be and they will also go above and beyond to make sure the stay is flawless. Thank you Hosteeva! read more

Would give them 0 stars.. We booked a home in March 2023 for a Nov. big football weekend for 2 nights. Paid in full according to their schedule they asked for. We filled out their tedious and intrusive registration paperwork. 2 days before we were to go we get a phone call stated our reservation has been canceled and the host home no longer had a contract with Hosteeva. After forcing the issue -- Hosteeva offered other accommodations on the other side of the state. Which we declined..( 6 hrs away) The best they could do was refund our money and we had to fend for ourselves for some place to stay. This was a reservation for 5 adults and we ended up with 1 night stay at a hotel. We booked thru VRBO and that connected us to Hosteeva. There weren't any better in their customer service. This was our first and last time using either organizations.. read more

I would give a zero Please don't use them they are scam artist. I booked a two bedroom two bathroom condo with a king and queen bed in New Orleans for my birthday. This is what I got read more

Negative 5000 stars! Absolutely terrible experience. I booked a stay so I could get ready for my wedding. When booking they ask what you are booking for and I say "getting ready for my wedding" so no surprises. The day of I ask how I check in and if I can have early check in. I get a response from Jane asking me to cancel on the DAY OF my reservation. They tried to get me to cancel so they wouldn't be penalized by Airbnb but sucks for them. I contacted Airbnb and they took care of them. DO NOT BOOK WITH THEM read more

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This management is by far the worst ever to book any stay. Not only due they have bed bug infested apmts. They don't honor refund after a bad review is placed. I put an honest review on booking.com as i have the right to and they withheld my refund that was promised. They had the audacity to ask me to take it done if not I wouldn't get my refund. DO NOT BOOK WITH HOSTEVA! read more

Hosteeva - Bed bug - Vacation Rentals Near Me - Metairie, Louisiana

The overall rating was mainly because of the junk fees and their taxes that this property charges, which are 30% of the four nights rent. The actual stay rating was better than this rating. They charge cleaning fee of $119 + $15.47 tax for a total of $134.47 and yet they ask me to take the trash out of the property. This fee should be a part of doing business. When I go to a hotel, I don't pay a cleaning fee and I am not asked to dispose of the trash. The nature of the admin and resort fees plus their taxes are not explained and appear to be just a way of increasing their bottom line at the expense of the customer. The reservation confirmation email I received indicated that they have charged only 30% of the total sum to secure the reservation, but the bank sent me an immediate email that they charged the entire amount. Because of the items I explained above, I will opt for a hotel in my next trip to Myrtle Beach. read more

Horrible!!! They scam you on air Bnb and steal your money BEWARE!! And then they tell you "YOU HAVE TO CANCEL" so that they keep your money.. they attempted this on our family booked us through air Bnb and had us waiting outside of the unit for the code to get in , during a hurricane !!! Thankful we called air Bnb and they made hosteeva cancel it and process refund... but it was the most horrible experience and they soon will be taken off Airbnb for their scams and theft .. be very careful If traveling to New Orleans and using them as hosts .. they'll take your money and leave you locked out after approving instant book then tell you to cancel so they can steal your money ... read more

I'm confirming the reviews I read concerning this property. The accommodations are very nice and customer service was very helpful.

The Nines at Kierland is a nice facility in a great location, but overpriced. For what we paid, the amenities were carefully rationed out. The Nespresso machine was apportioned one coffee pod for a 3 day stay. We ran out of toilet paper on the last day and there were no more rolls to be found. The main tv had 4 remotes and there were no instructions available. Check in was done remotely and there were no check out instruction. The 800 operator was very helpful. There were 3 flights of stairs to the room and no elevator...a warning might have been nice. Thankfully, this 80 year old is in excellent physical condition. read more

If I could give a -0000 stars I would. My family and I stayed in a condo in Orange Beach. That was disgusting. It was filthy. They were smoking all around it and they would do nothing about it but harassed me and told me to take down a review that I put on Expedia. This is not good business that is exploitation of a person to make them take down a bad review when their property was disgusting.The management people lie tell you they will refund you only if you take down bad review. Bad business for sure. read more

Great location, was in walking distance to all of the attractions off canal street and the French Quarter...Uber was affordable since the location was so close...condo was clean and had everything needed for a comfortable stay... would definitely stay there again. read more

A total scam. 100% unsafe. Gave me pin codes that didnt work. Their phone just went to an automated message saying they didn't have anyone working to answer. Standing in the middle of the night with all my suitcases. Had to book a hotel with no notice in the middle of the night and waste more time and money on taxis. Later they gave me some BS saying I still had to pay and it was just a mix up because they sent me someone elses codes. Thats not safe! Who is going to come in your room in the middle of the night if you use these people? read more

I made a reservation to stay at one of Hosteeva's Luxury condos in New Orleans, LA staying from April 25- April 28 2020. I had to cancel my stay due to the pandemic and the shelter in place in Louisiana, I sent the cancellation on 4/16/20. A representative from the company responded on 4/18/20 informing me that my reservation will be canceled and a traveling voucher will be sent to make a future reservation. On 4/19/20, a representative emailed and said hotels.com will send them the cost of the condo rental an amount for $650.54 on April 25th and it will be converted into a travel voucher and sent to me via email. I received an email from Team Hosteeva saying " Hi Daron Jones, thank you for trusting Hosteeva! Here is the information regarding your Hosteeva Credit: Amount:$650.54, Expiration date: Without time frame. To redeem please give us a call and provide the following ID: #227078, and our agents will take care of the rest. I called on 5/12/22 to redeem the voucher for a stay next month (June2022) and they told me my expiration date expired and the they will contact management. I got No response on 5/13/22. I forwarded the email sent to me saying that my voucher had no expiration date on 5/16/22. A representative tells me that Covid-19 vouchers are expire per the management decision and we cannot honor it due to the ownership change with the company. I told them this is unfair and they never sent an email about ownership changes or policy changes about vouchers, nothing ! I asked for my money back and that wasn't an option. I looked up the ownership and it's the same owner since 2015. read more

Hosteeva - Emailing back and forth - Vacation Rentals Near Me - Metairie, Louisiana

Great location! There were problems with the door code, but the staff was quick to help by telephone. The apartment is clean and has everything you need. Highly recommend! read more

HORRIBLE service! DO NOT book any properties through them. They scammed me out of over $500 by not refunding me when I had to cancel over 2 months in advance. They completely lack any shred of compassion. Just don't do it. Save yourself. read more

Would not have booked if we had known that all management was hundreds of miles away from where we were actually staying. Our flight got in a few hours before check-in. Called to see if we were able to check in early. The person on the other end of the phone wasn't sure, but he would check and call us back. No call back. Tried again when we were in the car headed from airport to the city-same response-didn't know would call us back. Got to the place, called again and the same thing. Finally, I just went up to the condo used the provided codes (which they waited until the very last minute to send us as opposed to the 3 days prior to arrival) got into the room and it looked cleaned (somewhat) so we unloaded our stuff. 30 minutes later guy finally calls back to say that we could get into our condo. Condo had 1 bedroom and a convertible couch. No lines for couch so we had to call again as we needed them for our daughter. They brought to sheets but no comforter. Normally wouldn't be a problem but NOLA was having a cold snap and we had problems with the thermostat in the condo. It is a programmable thermostat so it kept changing programs throughout the day and wouldn't stay at the temperature we had put. No directions anywhere on programing it. Called early, the next day for a comforter. Never should up that day for my daughter. Didn't show up until the following day. Condo had a great location and a good price but not happy with the management and the place was not comfortable. Our bed was nice but no comfortable place to sit. "Dining" table only had stools to sit on, no real chairs to relax in and convertible couch/bed was super hard and lumpy. Will be avoiding this management company from now on. BTW, this was booked through Airbnb. read more

My first time booking with this company and never again! Hosteeva reps are extremely deceptive to consumers and also placing guests and staff at risk of contacting covid-19. When I reached out to change my check in date we were originally "approved" by a supervisor V, only to be told the next day that we are not actually approved and still need to come to our reservation even though my daughter has tested positive for covid. Extremely alarming how this company goes about protecting guests and staff read more

2428 Valence Street is an awesome little house. It's clean. It's beautiful. Check in and out was seamless. There was plenty of parking close by--even at Mardi Gras! We loved the proximity to amazing coffee shops, bars and restaurants right there on Fretet read more

My family and I stayed at a rental property managed by Hosteeva in New Orleans this past April, and let me tell you the place was NOTHING like the pictures posted on trip advisor! It is listed as. "Luxury Condo" when in reality this place is a real dump and in a sketchy area of town. The building appears to have been built with scraps from other construction sites, and I honestly don't even know how this building passed inspections! I felt unsafe inside of the building due to the structure and the locks used on the doors. The place is old and dark. The whole time I was hoping that we wouldn't have a need to evacuate the building for fear we may not make it out safely. Upon our arrival the first thing we noticed was the oven door handle was broken and had tape all over it holding the door in place along with several other broken things. My husband called Hosteeva to report all of the broken and damaged items in the rental, and was told that someone from many would be contacting him. No one ever called us back or give any explanation or provide and resolutions for the issues we reported to them. I was so frustrated with this management company and do not recommend anyone rent properties that it manages. More than likely your experience will be like ours. read more

Hosteeva is the worst management company ever. I wish I had read reviews before booking with them on VRBO. Hosteeva is all over - my reservation was for Myrtle Beach - but I ultimately took my complaint to the parent company, which confirmed everything I thought about them. Beware of booking on VRBO because so many of the properties are "managed" by management companies, and they have total control. I made a reservation with the incorrect dates and within minutes tried to correct the date, even checking the box on the verification email that "the dates were incorrect." VRBO wouldn't cancel because "it wasn't their reservation" and Hosteeva wouldn't respond. They took my money and just kept saying that I didn't cancel. They are the worst!! From now on, no more VRBO either; I'll research management companies in the area I want to travel and deal with them directly. I wish I could score negative. read more

DO NOT TRUST HOSTEEVA!!! They are dishonest and incompetent. I accidentally reserved two different rooms. I immediately called to cancel one room and it was canceled without a problem but they had already charged me a $200 security deposit on the first room. I was told by two different employees that they would be able to apply the $200 deposit to the correct room but instead they charged me $200 again and they would not return it. Nothing was damaged and they have no reason not to return my security deposit. They also stated they were going to give me a $200 discount because of the overcharge I experienced. They did in fact apply a $200 discount BUT AT THE SAME TIME THEY CHARGED ME AN ADDITIONAL $200!!. To this day (four days after I checked out) I still do not have my security deposit back and I did not receive any benefit from the $200 discount be applied because they charged an additional 200 at the same time. They lie and do not do as they promise. To this date I am still overcharged for the room. read more