Well the room was nice and it was quie. But the manager was very rude, especially to his workers. I…read morejust don't understand why should you talk to your worker the way you did. The young lady who worked front desk was ready to get off her shift, because she worked over night and the morning worker that was supposed to come In didn't make it in yet. So she told him and he said that wasn't his problem and she had to deal with it. He also was yelling and being belligerent, Very unprofessional in my eyes. I really don't understand why the owners would choose him to manage there workers.

Every room is full of mold it's been this way for like 3 years every time I visit their just…read moreworried about making money off of their over priced rooms. The rooms and the building smell like water damage and mold. The pillows blankets and sheets all have disgusting looking stains on them like the linen hasn't been properly changed. I would not recommend eating the breakfast they literally reuse the left over food from the last morning and you will never see gloves being worn. So there are plenty of food safety violations and you can tell no one has a food and safety certifications. There nothing the management can say to make themselves look innocent I have plenty of photo evidence

Place wasn't too bad, the beds are medium but pillows were like bricks. Decent pressure in the…read moreshower. Full breakfast that was Bette than expected. Trina at the front desk was super nice & why I gave it an extra Star. She's a superstar when it comes to hospitality. Ample parking as well

Rooms have extremely thin walls, you can easily hear conversations from the next room. We checked…read morein on a rainy day and there were signs everywhere stating that they have no backup generator so don't use the elevator if it was raining. Also, the room had only room temperature water in the shower (at 11 PM and 8 AM) and they didn't even try to correct it. They couldn't even get my reserved room type correct. I've stayed in worse hotels but by far most I have stayed in were much better. Especially, for the price.

We stayed at Homewood Suites in Gretna last weekend and had a great stay! Nyesha at the front desk…read morewas amazing as was every other staff member we came across. Nyesha helped us check in early so we could relax after an early travel morning and helped with any questions we had. Breakfast was tasty, the lobby and breakfast area was clean. Our room was spacious and spotless. The location was wonderful and close to what we were there for. We were in town for a volleyball tournament and it was a 5 minute drive across the bridge with ample parking. Very easy! Would definitely recommend this hotel!

Extremely disappointing experience with Homewood Suites in Gretna, Louisiana. My work travel plans…read morechanged abruptly, and while I understood there was a restrictive cancellation policy, I was told by an employee that they would make a one-time exception, refund me, and not charge me. After that, the general manager was incredibly difficult to reach and refused to speak with me directly. When I finally received his response, it was essentially that the employee "should have known better" and that they would not be honoring what I had been told. That is unacceptable. If a staff member represents that an exception will be made, the hotel should either honor it or at least have management speak directly with the guest and take accountability. Instead, I was brushed off and left with a charge I had been told would not happen. Our office has about 20 people who travel to the area regularly for work, and based on this experience, we will not be staying at this property going forward. Terrible customer service, poor communication, and no accountability from management.

Do I have to give a one star? It does not deserve a one star. This was the worst experience I…read morehave ever had with a La Quinta Wyndham. How it still carries that name is beyond me. First of all, no fire alarm!! I guess it was because for a non-smoking room they actually allow people to smoke because the smell doesn't lie. room stunk. sheets were dirty. thank goodness we had our own. holes in curtains taped. Tub gross floor disgusting. So, when i sent a message to Wyndham about the room the manager called worst customer service ever asked me why i stayed. why have you ever had to pay for two rooms in one week no i went got my own sheets and made the best of a terrible mistake save yourself run away. The elevator doesn't like to work either, sounds like it's about to break. scares you half to death and the people that stay long term even laughed because they already knew how bad it was. when we got there the tv didn't work so I was grateful that he did come and fix that and he also sprayed the room down because it was horrible so thanks to him for even recognizing that it smelt bad. but honestly people pictures don't lie don't book here.

the front desk photocopied my driver's license and my payment card along with my security card…read morenumber which was sketchy because no other hotel has done that. I got a basic room and it was more spacious than other places I've stayed at. I had a mini fridge that was bigger than most mini fridge, microwave and TV. the bathroom had 3 large mirrors over the sink and the main area had a full length mirror to get ready. everything worked fine in my room, a few missing and loose screws. most of the walls, doors and furnitures are dirty with stains all over. rooms definitely needs an upgrade. water pressure was good and had plenty of hot water. bedsheets and towels were washed. I had 3 furniture chairs and a lot of lamps that was bright enough for lighting. the floors were fake wood which I prefer over carpet hotels so my room didn't smell. complimentary parking and basic simple breakfast every morning, and ice machines. a male employee at the front desk kept staring at me while I ate breakfast. there's a pool that was keep clean, vending machines and laundry washer dryer area. close to downtown and other attractions. I came with friends and their room smelled like cigarettes and they didn't have toilet paper. housekeepers came and took my trash but didn't replace the trash bag and left the trash can on my bathroom sink which left the sink dirty

Beware! My fiancé…read moreand I had a disastrous experience at this hotel which could have been prevented with a bit of professionalism and old-fashioned customer service on the part of management. Totally jet-lagged... The staff checked us into a room next to a couple with 7 children, ages 8 and below who were in town for a birthday celebration, well... I imagine the San Francisco earthquake was much quieter. We both had a long sleepless night and the front desk was ineffective in quelling the disturbance after several phone calls. Question: The hotel wasn't fully booked so why not practice a bit of preventative maintenance in this case? Why subject someone to a night of little to no sleep? Makes no sense. When I spoke with the front desk in the morning, I informed them I fully intended to complain to social media regarding their dismissive attitude... they couldn't care less. This type of management interaction represents the antithesis of good customer service! The managements staff is asleep at the wheel at this location. After being informed of my complaint, The manager actually left me sitting in the lobby for 20 min completely disregarded as he went about his morning business. Obviously customer service is beneath him. He's obviously involved In other, more pressing matters. He actually seemed put out that I voiced my complaint. Please keep in mind that all Best Westerns are independently owned and operated thus they are not under corporate structure regarding customer relations and complaint resolution. That means that if and when a complaint arises, you're totally at the whim of the untrained and unprofessional staff. Caveat emptor. You may well have an ok experience at this hotel but if you encounter a problem, don't say you weren't warned. I was asked to leave after voicing my displeasure.... I left. Gladly. No apology was offered. *Refrigerator was not working and tv source was incorrect and thus inoperable. Buyer Beware!

We had a wonderful stay at Hotel Monteleone! The hotel is incredibly clean, and the suites are…read morebeautiful and comfortable. They even recognized that it was my birthday and offered us two complimentary cocktails, which was such a thoughtful touch. The Carousel Bar is absolutely stunning and one of our favorite spots in New Orleans. The location, atmosphere, service, and hospitality are hard to beat. We love Hotel Monteleone and honestly won't stay anywhere else when we're in New Orleans!

I stayed at the Hotel Monteleone for two nights…read more The first morning, I got wake-up calls at 5:30 a.m., 5:32 a.m., and 5:36 a.m. I had not requested wake-up calls. Later, I discovered that 100% of the hotel received these wake-up calls. That's pretty terrible, especially waking up that early after a night in New Orleans. That's 90% of my complaints about the hotel, but I do have others. The carousel was not working in the Carousel Bar. The hotel room bathroom was very, very small. You could hear a lot of street noise even from the 11th floor. Would I stay at the Hotel Monteleone again? I've stayed there a few times in the past, but I would think three times before staying there again.

Came here for a mother daughter stay. The room was so cute- bathroom was precious. Room service was…read moreamazing. The pool was so nice and the food and drinks at the bar outside was wonderful. There was a Dj and they had fresh popsicles. It was a vibe. Wish I could've explored more in this hotel. Will definitely be coming back.

Loved my experience, service was fantastic! Shout out to my waitress Kayla, who was so kind,…read moreattentive and made great recommendations. The espresso martini was one of the best I've had. Can't wait to go back, great space for photos

I've been to NOLA several times over the past couple of years and this has become my nu go to…read morelocation. Its a center location for so much. You can just lace up your tennis shoes n walk. The hotel is walking distance from Riverwalk, walking distance to the outlet mall, various local shops , bars n eateries. The hotel has free coffee n breakfast options. Its beautifully decorated. I actually just lounged in the lobby chopping it up with the front desk staff. My room was perfect a girlfriends retreat. My friend and I had enough space for our luggage and she had a queen n I had my queen. Comfortable, chill vibes..

New Orleans had me at hello and the Hampton Inn made sure my stay was comfortable. On an impromptu,…read moreromantic getaway, we ended up staying in New Orleans after our trip to Florida and the Hampton had great reviews so we stayed here. However, many of the reviews failed to mention the train that runs through the nearby track around 4 and 6 in the morning. The first night it woke me up but after that it didn't bother me as much. But it may hinder me from staying there again. The room, not much of a view, even from the top floor but my private balcony was everything. Every morning I grabbed my book, stepped outside, existed the scene for a while. It was prefect. The complimentary hot breakfast starts at 6 and they take breakfast seriously. There's something for everyone with the spread they have. Parking: you're going to want to get the secured parking option. Trust, it's worth every penny. It could be considered pricey but in my opinion, not for the area. The other option is to park on the street. You decide. The property is newer to the area and sits right on the edge of the French Quarter so it's in great walking distance to everything going on. I strolled the neighborhood several times and felt comfortable the whole time.

Here today! Super…read morefriendly front desk staff...Southern warm welcoming vibes :) The location was recently built so everything still had the new car smell :)) I appreciate the fact that the front desk don't turn their nose up at me because of my room specifics, not by the exit stairs or elevators AND don't assign me an ADA room uuug! I didn't feel the need to look at my room first because every room is still nice. I also like hotels that have a large t.v. and mounted on the wall. Friendly staff will always lure me back and overlook "thats just the way it is". The location is in walking distance of several restaurant options and service stations. Thanks guys for a pleasant weeks stay! Did I mention they have motorcoach parks and street parking if ya choose! Here today! There tomorrow!

First time here and a little out of town but without the New Orleans prices. Great front desk…read morestaff. Rooms are a little aged and have funky smell like a super cleaner or something. The carpet could stand replacing in the room. Actually thinking the smell that is on the whole 3rd floor could be from new carpet in the hallway. My biggest pet peeve is NO hard line Ethernet only Wi-Fi which is never as fast. The rooms still have the cables, but they have cut off service. They don't realize some device like the Amazon Kindle is very much a pain to get on their Wi-Fi. You have a code but has to be entered on there webpage. The Kindle is just one of many devices that has a really poor browser and without internet it doesn't want to connect most of the time to their page. We had to wait till we are somewhere else were you can just connect like Starbucks or McDs. I could create a hotspot from the MacBook if I had the hardline. Neither of our cellphone plans include hotspots. Like the dual pillows pick hard or soft. The bed was also very good. OK what's with not being able to an ice machine on every floor. It's a 3 story building and only the 3rd floor doesn't have an machine (really) or washing machine. They have Cox cable and you get all the HBO and more so huge credit for that. Our room had a mini microwave and the small refrigerator both were handy. Down to food only got bacon one day they seem to like the sausage links and turkey sausage patties. They did have chocolate milk. They have popcorn machine which is nice in the evening. They are close to several good eating spots. New Orleans Food and Spirits is great. The only thing keep this from a 4 star review was the smell in the room and 3rd floor. We checked in another Holiday Inn after leaving and there was NO smell at the new location.

Amazing customer service. The rums wore beautiful.It was worth this day.Close to everything i slept…read morevery well on the bed.Housekeeping was amazing.Front desks were quick.They even had a little convenience door where you can get stuff like snacks and stuff.And there's a restaurant also in the hotel

Overall, this is a decent hotel for the price, but staying here can feel a little like…read moregambling--you never quite know what you're going to get. One stay everything works fine, the next the Wi-Fi is acting up, the AC has a mind of its own, or the TV remote is missing batteries. The beds are surprisingly comfortable, although I'd describe them as comfortable --there firm, but still good enough for a decent night's sleep. After so many years of visits, and what felt like endless construction and remodeling projects, the hotel still has a familiar feel that reminds me of my first stays here. As for food, I'd skip DoorDash unless you enjoy paying extra for disappointment. The hotel restaurant isn't much of a draw either. Your best bet is to pick up food before arriving or drive about three miles to Texas Roadhouse. Unless fast food is your thing, you'll probably be happier with those options. What keeps me coming back is the location. It's in a prime spot whether you're heading downtown or planning to stay on the West Bank. If you go in with reasonable expectations, it's a solid option that offers good value and a convenient base for exploring the area.