Well the room was nice and it was quie. But the manager was very rude, especially to his workers. I…read morejust don't understand why should you talk to your worker the way you did. The young lady who worked front desk was ready to get off her shift, because she worked over night and the morning worker that was supposed to come In didn't make it in yet. So she told him and he said that wasn't his problem and she had to deal with it. He also was yelling and being belligerent, Very unprofessional in my eyes. I really don't understand why the owners would choose him to manage there workers.

Every room is full of mold it's been this way for like 3 years every time I visit their just…read moreworried about making money off of their over priced rooms. The rooms and the building smell like water damage and mold. The pillows blankets and sheets all have disgusting looking stains on them like the linen hasn't been properly changed. I would not recommend eating the breakfast they literally reuse the left over food from the last morning and you will never see gloves being worn. So there are plenty of food safety violations and you can tell no one has a food and safety certifications. There nothing the management can say to make themselves look innocent I have plenty of photo evidence

Place wasn't too bad, the beds are medium but pillows were like bricks. Decent pressure in the…read moreshower. Full breakfast that was Bette than expected. Trina at the front desk was super nice & why I gave it an extra Star. She's a superstar when it comes to hospitality. Ample parking as well

Rooms have extremely thin walls, you can easily hear conversations from the next room. We checked…read morein on a rainy day and there were signs everywhere stating that they have no backup generator so don't use the elevator if it was raining. Also, the room had only room temperature water in the shower (at 11 PM and 8 AM) and they didn't even try to correct it. They couldn't even get my reserved room type correct. I've stayed in worse hotels but by far most I have stayed in were much better. Especially, for the price.

We stayed at Homewood Suites in Gretna last weekend and had a great stay! Nyesha at the front desk…read morewas amazing as was every other staff member we came across. Nyesha helped us check in early so we could relax after an early travel morning and helped with any questions we had. Breakfast was tasty, the lobby and breakfast area was clean. Our room was spacious and spotless. The location was wonderful and close to what we were there for. We were in town for a volleyball tournament and it was a 5 minute drive across the bridge with ample parking. Very easy! Would definitely recommend this hotel!

Extremely disappointing experience with Homewood Suites in Gretna, Louisiana. My work travel plans…read morechanged abruptly, and while I understood there was a restrictive cancellation policy, I was told by an employee that they would make a one-time exception, refund me, and not charge me. After that, the general manager was incredibly difficult to reach and refused to speak with me directly. When I finally received his response, it was essentially that the employee "should have known better" and that they would not be honoring what I had been told. That is unacceptable. If a staff member represents that an exception will be made, the hotel should either honor it or at least have management speak directly with the guest and take accountability. Instead, I was brushed off and left with a charge I had been told would not happen. Our office has about 20 people who travel to the area regularly for work, and based on this experience, we will not be staying at this property going forward. Terrible customer service, poor communication, and no accountability from management.

Do I have to give a one star? It does not deserve a one star. This was the worst experience I…read morehave ever had with a La Quinta Wyndham. How it still carries that name is beyond me. First of all, no fire alarm!! I guess it was because for a non-smoking room they actually allow people to smoke because the smell doesn't lie. room stunk. sheets were dirty. thank goodness we had our own. holes in curtains taped. Tub gross floor disgusting. So, when i sent a message to Wyndham about the room the manager called worst customer service ever asked me why i stayed. why have you ever had to pay for two rooms in one week no i went got my own sheets and made the best of a terrible mistake save yourself run away. The elevator doesn't like to work either, sounds like it's about to break. scares you half to death and the people that stay long term even laughed because they already knew how bad it was. when we got there the tv didn't work so I was grateful that he did come and fix that and he also sprayed the room down because it was horrible so thanks to him for even recognizing that it smelt bad. but honestly people pictures don't lie don't book here.

the front desk photocopied my driver's license and my payment card along with my security card…read morenumber which was sketchy because no other hotel has done that. I got a basic room and it was more spacious than other places I've stayed at. I had a mini fridge that was bigger than most mini fridge, microwave and TV. the bathroom had 3 large mirrors over the sink and the main area had a full length mirror to get ready. everything worked fine in my room, a few missing and loose screws. most of the walls, doors and furnitures are dirty with stains all over. rooms definitely needs an upgrade. water pressure was good and had plenty of hot water. bedsheets and towels were washed. I had 3 furniture chairs and a lot of lamps that was bright enough for lighting. the floors were fake wood which I prefer over carpet hotels so my room didn't smell. complimentary parking and basic simple breakfast every morning, and ice machines. a male employee at the front desk kept staring at me while I ate breakfast. there's a pool that was keep clean, vending machines and laundry washer dryer area. close to downtown and other attractions. I came with friends and their room smelled like cigarettes and they didn't have toilet paper. housekeepers came and took my trash but didn't replace the trash bag and left the trash can on my bathroom sink which left the sink dirty

Beware! My fiancé…read moreand I had a disastrous experience at this hotel which could have been prevented with a bit of professionalism and old-fashioned customer service on the part of management. Totally jet-lagged... The staff checked us into a room next to a couple with 7 children, ages 8 and below who were in town for a birthday celebration, well... I imagine the San Francisco earthquake was much quieter. We both had a long sleepless night and the front desk was ineffective in quelling the disturbance after several phone calls. Question: The hotel wasn't fully booked so why not practice a bit of preventative maintenance in this case? Why subject someone to a night of little to no sleep? Makes no sense. When I spoke with the front desk in the morning, I informed them I fully intended to complain to social media regarding their dismissive attitude... they couldn't care less. This type of management interaction represents the antithesis of good customer service! The managements staff is asleep at the wheel at this location. After being informed of my complaint, The manager actually left me sitting in the lobby for 20 min completely disregarded as he went about his morning business. Obviously customer service is beneath him. He's obviously involved In other, more pressing matters. He actually seemed put out that I voiced my complaint. Please keep in mind that all Best Westerns are independently owned and operated thus they are not under corporate structure regarding customer relations and complaint resolution. That means that if and when a complaint arises, you're totally at the whim of the untrained and unprofessional staff. Caveat emptor. You may well have an ok experience at this hotel but if you encounter a problem, don't say you weren't warned. I was asked to leave after voicing my displeasure.... I left. Gladly. No apology was offered. *Refrigerator was not working and tv source was incorrect and thus inoperable. Buyer Beware!

From the moment we arrived at the Hotel Monteleone, we knew we picked the right place. Every…read moreinteraction from the bell staff and front desk to the employees throughout the lobby was warm, welcoming, and genuinely memorable. One of my favorite moments was chatting with a gentleman in the lobby who helped with our luggage. We mentioned we were visiting from Pennsylvania, and he shared that his very first job was in Pennsylvania and actually knew our area. It was one of those authentic conversations that makes you feel more like a guest than just another room number. Our room in the older section was spacious, comfortable, and beautifully maintained. Housekeeping and the nightly turndown service were exceptional. We also spent plenty of time at the pool, where the staff and bartender were fantastic. The drinks were great, the food hit the spot, and the Fourth of July pop-up DJ made for a really fun afternoon. The service was so personal that one of the bartenders recognized us by name when we ran into her on the street a few days later. The only miss during our stay was the famous Carousel Bar. We never managed to get seats at the actual carousel during our four nights--which is understandable given how popular it is and being the 4th of July weekend. We did sit just behind it. Unfortunately, the service there was noticeably unfriendly and felt completely out of step with the incredible hospitality we experienced everywhere else in the hotel. That one experience wasn't enough to overshadow an otherwise outstanding stay. Between the beautiful historic décor, unbeatable French Quarter location, easy access to everything, and a staff that truly cares about its guests, Hotel Monteleone absolutely lived up to the hype. We'd stay here again in a heartbeat.

Well... Good news and bad news. The hotel is beautiful and…read moremost of the staff are sweet... However! In an emergency they are a wreck. A transformer went out and knocked out the power. I don't know why that took out the water, but it did. Noights, elevators, or toilets from 10 pm to 6 am. No emergency plans- people sleeping in the lobby, all restrooms locked, no one with information, no help for those with medical needs, no information and not even a compassionate voice at the front desk. Where was the manager? My husband's CPAP requires electricity. Our phones died. It was a mess. After all New Orleans has been through, you would think they would have better contingency plans.

Came here for a mother daughter stay. The room was so cute- bathroom was precious. Room service was…read moreamazing. The pool was so nice and the food and drinks at the bar outside was wonderful. There was a Dj and they had fresh popsicles. It was a vibe. Wish I could've explored more in this hotel. Will definitely be coming back.

Loved my experience, service was fantastic! Shout out to my waitress Kayla, who was so kind,…read moreattentive and made great recommendations. The espresso martini was one of the best I've had. Can't wait to go back, great space for photos

New Orleans had me at hello and the Hampton Inn made sure my stay was comfortable. On an impromptu,…read moreromantic getaway, we ended up staying in New Orleans after our trip to Florida and the Hampton had great reviews so we stayed here. However, many of the reviews failed to mention the train that runs through the nearby track around 4 and 6 in the morning. The first night it woke me up but after that it didn't bother me as much. But it may hinder me from staying there again. The room, not much of a view, even from the top floor but my private balcony was everything. Every morning I grabbed my book, stepped outside, existed the scene for a while. It was prefect. The complimentary hot breakfast starts at 6 and they take breakfast seriously. There's something for everyone with the spread they have. Parking: you're going to want to get the secured parking option. Trust, it's worth every penny. It could be considered pricey but in my opinion, not for the area. The other option is to park on the street. You decide. The property is newer to the area and sits right on the edge of the French Quarter so it's in great walking distance to everything going on. I strolled the neighborhood several times and felt comfortable the whole time.

About 2 blocks walking distance from edge of French Market. Liked gated garage parking but you…read moremust pay. Breakfast was good only needed hot chocolate packets to be great. Room was very spacious; good water pressure in shower; quiet, safe. Free laundry room. Bathroom had a couple black mold spots in shower and first nite I killed 3 roaches. Probably living in brown floor molding next to shower. Didn't see any more after that. Good liquid hand soap and body lotion dispensers on sink. Dispensers of shampoo, conditioner and body shampoo in shower. AC was good and strong. Bathroom had excellent lighting but room needed perhaps a lamp. Good tv, mini fridge, tiny ample closet. Would return.

Here today! Super…read morefriendly front desk staff...Southern warm welcoming vibes :) The location was recently built so everything still had the new car smell :)) I appreciate the fact that the front desk don't turn their nose up at me because of my room specifics, not by the exit stairs or elevators AND don't assign me an ADA room uuug! I didn't feel the need to look at my room first because every room is still nice. I also like hotels that have a large t.v. and mounted on the wall. Friendly staff will always lure me back and overlook "thats just the way it is". The location is in walking distance of several restaurant options and service stations. Thanks guys for a pleasant weeks stay! Did I mention they have motorcoach parks and street parking if ya choose! Here today! There tomorrow!

First time here and a little out of town but without the New Orleans prices. Great front desk…read morestaff. Rooms are a little aged and have funky smell like a super cleaner or something. The carpet could stand replacing in the room. Actually thinking the smell that is on the whole 3rd floor could be from new carpet in the hallway. My biggest pet peeve is NO hard line Ethernet only Wi-Fi which is never as fast. The rooms still have the cables, but they have cut off service. They don't realize some device like the Amazon Kindle is very much a pain to get on their Wi-Fi. You have a code but has to be entered on there webpage. The Kindle is just one of many devices that has a really poor browser and without internet it doesn't want to connect most of the time to their page. We had to wait till we are somewhere else were you can just connect like Starbucks or McDs. I could create a hotspot from the MacBook if I had the hardline. Neither of our cellphone plans include hotspots. Like the dual pillows pick hard or soft. The bed was also very good. OK what's with not being able to an ice machine on every floor. It's a 3 story building and only the 3rd floor doesn't have an machine (really) or washing machine. They have Cox cable and you get all the HBO and more so huge credit for that. Our room had a mini microwave and the small refrigerator both were handy. Down to food only got bacon one day they seem to like the sausage links and turkey sausage patties. They did have chocolate milk. They have popcorn machine which is nice in the evening. They are close to several good eating spots. New Orleans Food and Spirits is great. The only thing keep this from a 4 star review was the smell in the room and 3rd floor. We checked in another Holiday Inn after leaving and there was NO smell at the new location.

Overall, our experience was okay. Our room was clean and had the essentials (shampoo, conditioner,…read morebody wash), but the place was a bit musty. Their tower shape was interesting and it was the tallest building out of the 3 or so hotels around there.

I stayed here for a conference. The hotel was nice and had modern updates. The beds were…read morecomfortable, A/C was cold but the water pressure was low. Our room was cleaned and restocked daily and also had a microwave and a refrigerator. All of the staff members were friendly except for Michelle at the front desk. When I checked in our room block was supposed to include breakfast but she said I booked past the block date which I didn't. I told her the block was open until the 31st and I booked on the 29th. She still refused and was not polite about it. I didn't try the food at the restaurant but the bar wasn't well stocked. They ran out of mixers on the first night of the conference. Upon check out I encountered Michelle again. I asked to confirm my room rate had been adjusted to the price of the block because it was showing more than what he should be. She quickly responded with a very rude tone that she can't change room rates. I told her we emailed our contact with the hotel and it was supposed to be fixed. She scoffed and told her eyes then began typing on the computer. No pleasantries, no small talk just an angry look on her face as she continued typing on the computer. When she finished typing she handed me a receipt with the adjusted room rate and never said thank you for staying with us or anything- just handed me the receipt and looked back at her computer. This review would've been given a 5 but because of her rudeness I decided a 3 would fit more of how I felt the stay went just because of 2 interactions with one disgruntled employee. This will tell you how awful the experiences were with her. I would recommend staying there but avoid Michelle if at all possible because she'll ruin it for you.