This place really needs six stars. An all suite hotel that's pet friendly, with incredibly clean &…read morespacious rooms, excellent customer service, and an outstanding breakfast. It's a really great location to stop on a long road trip and has restaurants within walking distance. Outback Steakhouse is literally next door & a Cafe Du Monde close by. It's now become our goto hotel when we're in the area. A true gem of a hotel.

A solid three-star hotel suitable for travelers. Nothing remarkable other than the size of the…read morerooms (including kitchen) and the convenience of a Whole Foods right across the street, but I think it's one of the better choices in the area. I found this hotel by asking Grok to recommend one in the safer part of Metairie, and indeed this looks like a decent neighborhood, run down in the way that a lot of NO is but not sketchy. There are a few restaurants and coffee shops within easy walking distance. It's Homewood Suites, so of course the rooms are large and include a kitchen, the hotel is well-maintained, and service was good. The first night we arrived, they had an evening wine and snack arrangement in the common area that was delightful. I got the gumbo soup and it was surprisingly good. But apparently that was just something they have once a week, because the next night it was gone. Breakfast was disappointing, but fortunately the Whole Foods across the street has a nice breakfast bar.

We just checked out of the Hampton Inn on Severn in Metairie Louisiana…read more We are HGVC owners and Gold HH. I can honestly say this should not call itself a Hilton product. There was so much that made this stay sad and disgusting. We had a family reunion at the Homewood Suites a couple miles away. We should have stayed there. It was immaculate and well managed. Our stay started with our checked in rooms at 3:25 we're not ready. We had two rooms for 3 nights. I was told she could put my son, daughter and grandson in a room but the doors sticks. I figured that would be ok. She had room for us but 4 levels from the kids. We had to unload a car full from the car of items for the reunion and had driver 7 hours so we took it. We unloaded and left the room to bring the other items to the meeting room at Homewood for the reunion. Shortly after my son arrived. I met him with the key. We got to the room with the sticking door. My son scanned and went to open it. It literally dropped down and hung. The top hinge had stripped screws and the hinge was not holding the door. I went down and told them it doesn't stick it's not attached. She then had another room cleaned. I told her the requested crib was not in that room to please send one to the new room. Now it's time to shower for reunion so I returned to our room. I'm in the shower and look up and see a ceiling full of mold. The bath had no vent so it was very musty and moldy. After I was done I asked for another room. I did not need to get sick from mold. Below you will see pictures of the crib they sent, the disgusting shower floor in the old room and the bed room,the mold, the disgusting pool, the mildewed entry mats, the plants sling the courtyard and the window by the breakfast buffet. It's disgusting and unexceptionable. I can't believe the points they charged for this. I would like someone to follow up with me. One last thing: upon getting into the elevator to check out the house keeping young lady told us you know how many rooms I have today? My daughter said how many. She said 28 and I can't go home till they're done. So calculate that. How many minutes can she spend cleaning the rooms. How through of a job will be done!!!

This is by far the worst Hampton Inn I have stayed at. I average at least 40-50 stays per year so I…read morehave experience with the Hilton brand. The location is perfect but it stops there. If I could give a zero I would. The free breakfast in the morning is one word horrible, I had to go out every morning for breakfast. The pool was dirty not vacuumed in days, they clean your room (not really bathroom floor very dirty) take your dirty towels sometimes and don't give you new towels. When you ask for towels they give you pool towels. Lighting in a the room very very dark even with the lights on, guess they don't want you to see the dirt. You're better off at motel 6 than this dump, save your money DO NOT stay here.

I booked 3 Marriott hotels in the area. Residence Inn, Courtyard, and Fairfield. I stayed here. At…read morecheck in the ladies were very nice and engaged with us briefly. Our room was very nice! Although I didnt use the amenities, the grounds looked well kept. I would definitely recommend the property and I'd stay here again.

All of the ladies at the front desk were super friendly, happy and kind- so were the kitchen staff…read moreand the Latina housekeeper. We booked a 2 bedroom suite for four nights. It was pricy but I feel like it was a must when traveling across the country with your whole family for a week. They kitchen had everything you needed except for dish detergent. It costs $1.50 to wash and $1.50 to dry your clothes in the laundry room. It only takes 30 min to wash and 30 min to dry. I booked through the Marriott app and must have requested a quiet room on a top floor bc that is exactly what I got- thank god. It felt like we were in our own tiny house bc we didn't hear anyone else at the hotel from our room. The complimentary breakfast was different every day. First day was bacon and eggs, second day was eggs with biscuits and gravy, another was eggs and sausage and the last day they had spinach quiche and some kind of cheesy soufflé maybe? They only had fresh fruit some days. Anyhow, this location was close to the freeway and close to Drago's and Acme!

Always clean and friendly staff. Tubs don't drain well though but I always stay here.read more

Damaged things, so dirty and just felt gross staying here! Not to mention the didn't have the room…read morewe had booked either. Will never stay here or recommend staying here to anybody! Only giving 1 star because negative stars is not an option.

Old, run down, really outdated - holes in walls, rust on all fixtures. Original carpet from…read moreprobably the 80's. Friendly staff, breakfast offered.. needed a place for a night before cruise and wanted to be close to port for travel, if we had planned to stay longer - we would have gone elsewhere, this is not a vacation place to stay. Industrial/ business is the surrounding area Uber driver told us it was a "trades" hotel - ie prostitution ... driver rolled down the window and asked the girl in the parking lot - yes was the answer.

No excuse. I've seen better at a campsite. We were told that they are renovating. I hope so. But…read moremany things should be dealt with now. And I've never posted a bad review about anything. I'm mad at myself for not being more careful. Just don't go here. The desk clerk we had knows how to make you feel like she's really listening to you, but I figured out that it's her way of survival and she's not going to help you at all.

Upon original presentation to the hotel, the canvas is beautiful. Front desk staff was pleasant;…read morenot overly friendly but cordial, if that makes sense. Check in was quick & easy. Now to the Cons: We received the keys to our 1st room...yes I said 1st room....are we tracking? Ok, Once we arrive to the floor, we instantly see tape repair to multiple areas in the hallway carpet. Once we get into our double room, we don't immediately notice any issues until we start getting ready to go out. We discover the sink faucet starting to leak constantly. By day 2, I decide to go ahead & report because this is a business & repair is necessary to keep rooms available, right? Upon reporting, the maintenance gentleman makes us aware that it can't be fully repaired, parts aren't available, therefore 2 choices; stay in room with leaky faucet or move rooms (my friend elects to stay in room to avoid moving all her stuff). Maintenance then tells us about 30 mins later that now we have to move rooms because we no longer have hot water, secondary to the faucet change attempt. We then get to the front desk for room change. Per manager, no discount on the room pricing however, we were provided Dining vouchers, $25 each, for the 3 of us (up to $75 total). Ok fine! Now we get to our 2nd room, which is a little larger, corner room BUT, the shower faucet now has the same issue. At least it's spewing into the tub sooooo, I noticed the desk manager, as awareness, apology was received, No, we didn't change rooms again. Why? that room probably has a leak too. we're over it at this point. Dining: The next morning, we go to breakfast with the family & use our vouchers. Large open dining, plenty of seating, bar doesn't open until 4p so, no mimosas to ease the pain of our encounters up to this point. Being that we're in New Orleans, I expected a "wow factor" from the cooks but in reality, we got a bit of "fear factor". Let me just say that I wasn't expecting "sliced cheese" to be in an omelet or on scrambled eggs, nor expected sausage links to be in a croissant breakfast sandwich. what happened here? Who knows. The great thing is, the waitress remained nice & attentive to our large party. We appreciate you Ms Shelly. Overall, hotel updates, food quality & better customer satisfaction is warranted here; esp for those visiting with longer stays. More is expected from a Marriott to remain marketable. Let's get it together Lakeway Metairie. The shell is too pretty to be fooled with lackluster inside.

The person checking me in was Devin. He was such a nice man. I had four rooms to check in. He made…read moresure to accommodate everyone's needs. The location is quite nice. However some floors need to update the carpets. The bigger rooms were nicer. Smaller rooms were traditional. Lounge and their staff were spot on. The valet person was very polite and professional as well.

Nice clean budget friendly place to stay. We were looking for somewhere last minute to sleep after…read moreJazz fest and we booked this place. It was clean, nice bathroom, free breakfast and parking. Good A/C and pillows. No complaints at all!

When we first walked in the room smelt horrible. For only the few days we stayed there it was the…read moreworst "hotel" I've been to. There was hair on the bed sheets, hair in the bathtub, the bedsheets and pillows were stained, the towels were stained. When they would clean the room they would switch them and still put stained stuff. The springs in the king size mattress were broken. Id wake up so stiff in the mornings. There was a dead fly under the pillow. Both my wife and I got red bumps all over our bodies we were so itchy. There must have been bedbugs. I would rather sleep in the rental car that I had! I contacted them about the issue and they never done anything about it. Will never go back here and don't recommend anyone to go here!

I try to rate hotels the same across the board, from location to bed comfort, room noise, anything…read morebroken or amiss and/or things that stood out. We were simply looking for something close to the airport because our flight was delayed so we needed a place for an extra night. While close to the airport, it isn't close to where we thought we'd be coming from or where we had to get back to. It's really a neither here nor there but I don't see anything significant about this location. The bed was pretty comfortable overall. The fan / AC in the room was noisy which kept me up probably the most but it was bearable not to complain about it. The liquid soap was nice (not watered down), and the room was quiet aside from a couple door slams. It's a nice room and interior but not really what we needed. I've stayed at Home2 in the past but I do not remember the apartment-like amenities. One thing I found odd was the bathroom door. If you were using the bathroom, you couldn't open the door from the outside to walk in (as couples do). The door slammed into my legs. It was a big door. Overall a room that provided us with a decent night's sleep. The gym was merely satisfactory. But very friendly staff!

The newest Hilton property nearby the MSY airport. It still has that "new" feel. When walking into…read moremy room "welcome brielle" was on the tv and I found out I can control the lights and tv from my phone on the Hilton app. Cool touch! Staff is so friendly and attentive. They do have an airport shuttle if you need. There's lots of restaurants nearby. The gym is awesome and even has a peloton bike! There's plenty of parking - If the front is filled up you will find much more behind the hotel. Highly recommend!

Very large room able to accommodate families with ease. The hotel has a standard breakfast,…read moreoutdoor terrace to relax and basic amenities. What's holding it back is reinvestment into the property as the rooms are dated. Excluding the television, everything else in the room is likely 15+ years old.

Thank God for this hotel. We arrived in New Orleans for 6 nights and we were so happy that we had…read morebooked this place. It is outside of the city -- thank god for that. It is a good escape from New Orleans and their high prices and no parking. This property has plenty of parking at no charge -- the breakfast was good -- the room we had was outstanding -- room 834. The staff was great anything you need no problems. I would stay there if ever back in the area. Plenty of restaurants down the street and they are all good. If you go to New Orleans this property is a God send. It made our vacation if we stayed in New Orleans we would of only stayed a night or two for it is not what we had thought it would be.

Stayed 4 nights, 5 days. When I arrived, I had to ask for a new room. I immediately couldn't breath…read moreand my nose started running. Smelled like smoke. The lady Tuesday night was friendly and moved me but the manager on duty gave me an ugly look like she didn't believe me. I had to ask someone to get my trash thursday morning i believe.. I checked in on a Tuesday and left Saturday. Nobody cleaned my room the entire time to get trash etc, but for some reason at least 2 days that I noticed, someone did come in my room and go through my luggage. I set things up a certain way and took pictures and when I returned, sure enough it wasnt the same, so I know for sure they went through my things. I told a young nice manager Saturday morning when I checked out. She apologized but I told her it wasn't her fault and they need to look into this. I shouldn't feel like I need to sleep with my gun in a hotel and bring all belongings except clothes with me to car everyday. Other than that, everyone was really nice especially the nighttime lady in the food place downstairs. Hot water every morning was nice and the beds were comfortable. The manger did comp me 4,000 points but these employees need to be held accountable. They have to be in on it together making sure your not in the room so they can go through your things and someone watching the front so you dont come up.... you can go through my things but not get my trash and dirty towels...

I booked at 3 of the Metarie hotels in the area for a 50th birthday celebration. Residence Inn,…read moreCourtyard, and Fairfield. This was the worse one in reference to service. Service was horrible from start to finish with the late night staff. They weren't helpful or friendly. They gave attitude. I didn't stay here, I only checked my family in here and I'm grateful I chose another property. My review is solely on the check in experience I had with the front desk.