Hotel Henrietta is owned by the same owners as The Columns on St. Charles and Fives in the…read moreQuarter-- you can probably tell from the aesthetic, same vibe! Lovely boutique hotel on St. Charles I met up w| a friend here and enjoyed my time throughly, although the barmaid seemed a bit strange, her drinks were okay but could have been better. The ambiance is super nice here and the front desk lady was sweet. I love the patio area as you can see the streetcar passing while having a cocktail and chilling w| your friends. Will definitely be back to this bar.

The good: The hotel and room aesthetics were lovely…read more The bad: The front desk staff needs to be trained in hospitality. I had issues getting into the parking garage and finally the night clerk came to help. Once she did, she didn't ask if I needed any assistance with luggage or wait to hold the door. To enter the hotel, you need to go through a door, up a ramp to the front of the hotel. Seated at the front desk right in front of the door, she watched me struggle to open it and get my luggage in. Very little knowledge on restaurants in the area. No water provided in the room, despite me being told there was. The next morning, I had issues with the coffee machine and the morning clerk told me I could just go across the street to the gas station and get coffee there. When I declined, he said he'd send someone up. They never came. When I checked out, I asked if the front desk clerk could get the door for me while I had my luggage set and he mumbled yeah, never looking up from his phone, and didn't move. Needless to say, I saw myself out to get to my meeting on time and then ran into yet another issue of being locked out of the parking garage. If they could train the staff in hospitality or at least, common courtesy, this hotel could be worth staying in. As much as I loved the feel of Hotel Henrietta, sadly I will not be back. Exceptional service is everything. I couldn't even get basic.

Came here for a mother daughter stay. The room was so cute- bathroom was precious. Room service was…read moreamazing. The pool was so nice and the food and drinks at the bar outside was wonderful. There was a Dj and they had fresh popsicles. It was a vibe. Wish I could've explored more in this hotel. Will definitely be coming back.

Loved my experience, service was fantastic! Shout out to my waitress Kayla, who was so kind,…read moreattentive and made great recommendations. The espresso martini was one of the best I've had. Can't wait to go back, great space for photos

I stayed overnight for my solo birthday staycation. I had such an amazing sleep in the comfortable…read morebed. I couldn't hear a peep from other rooms or outside. The robe is divine. Note: You have to cast from your own device for streaming to the tv. Luckily I had my ipad with me. The next morning I ate breakfast in the attached restaurant and sat outside. Then I headed up to the rooftop pool, where I enjoyed the day with drinks, reading, and a dip in the pool. I could have stayed another few nights easily without leaving. I would definitely recommend this hotel!

We had the Richard Branson suite which was suppose to be their best room at over a $1,000 per night…read morefor four days for our daughter's wedding. The wedding was great but the stay at this hotel was abysmal. The main issues are as follows; scratch marks so bad on some of the furniture, mismatched lights, lights flickering, and lights out totally, auto light in living room at night would go completely dark every 20-25 minutes, stains galore on bathroom ceiling, fridge was blowing out hot air, ac set at 68 during the day would not keep the room cool, the food at the bar restaurant was disgusting, the pillows and throw blanket for the bed were sub-par, and the room had not been cleaned properly. Overall, the suite looks great in pics but due to poor upkeep in person the suite is totally disappointing. The only highlights were Ryan B the bell captain and the valets were great as well! We felt it was one of our worst hotel stays ever in all our travels. I would never trust the Virgin brand again. There are a lot of great hotels in New Orleans but this is not one of them. We rarely write bad reviews but the experience we had over four days we would be remiss not to warn others about purchasing the Richard Branson suite for any stay. The room look beat up and no one from the hotel seems to be doing any type of quality control.

Sydney was amazing and so attentive! Super sweet girl, she was so helpful recommending her favorite…read moremenu items!

Love love loved my dining experience here. A local recommended it, so another friend and I ate here…read morefor lunch before a concert. The food was delicious and reasonably priced for the quality. Service was good too. The hostess even offered to take our pic when we were heading out. We chose to sit outside on the beautiful patio because the weather was nice, but the inside, wow, it is just gorgeous. This is a boutique type hotel with a restaurant that's very unique. GPS had us lost, but really we passed it up and didn't notice that there's a fancy sign in the wrought iron gate. Highly recommend and hope to return!!

Don't leave anything behind in the room when you check out. It'll never be found. It'll take 3 days…read morebefore you get any answers and then "mysteriously" housekeeping will claim they didn't find it. Management was involved and they were perfectly comfortable just sticking with the housekeepers story. I called the same day as check out, within hours, and we hadn't even reached our next destination. I stopped at a rest stop and checked my bag within 50 miles of leaving the hotel remembering I hadn't packed it. Nothing bothers me more than unscrupulous persons who steal and management who stands behind them. DO BETTER HILTON! I'm willing to bet NUMEROUS left items were never found at this location. If you steal and get away with it, no questions asked, you're going to be a repeat offender.

I see why there's only 29 reviews. We have stayed at many…read moredifferent Hampton Inn hotels. We just stayed at the Hampton Inn in Manteca, California. I had very good experiences in most of them, but this time, it was terrible. We were running low on the shower gel, so I asked the cleaning lady for a new bottle. She said she MUST be the one to hook it up in the shower, but my husband was taking a shower, so I told her that we know how to hook it up because we had done it, but she refused, said that she must have the old one first!! We paid $730 for 4 day stay, $178 per day!! They were worried that we could " steal " a bottle of shower gel??? Hampton Inn is by Hilton Hotel!! Does Hilton think that we would steal a bottle of shower gel, when we paid $730 staying there??? Because we didn't get the shower gel, we would wash our bottom parts with shampoo so we could save the shower gel for our bodies! Maybe Hilton should retrain the managements to be more flexible and more understanding of their customers.

This place is wonderful, very nice and CLEAN. We had booked…read moreanother hotel and when we arrived, it was horrifying we immediately started looking and calling around for a hotel, found this hidden gem by accident, but I will definitely be back. The nice lady at the front desk was extremely helpful. She got us all booked in told us about everything. There's a continental breakfast. We were going on a cruise. We paid to park there at the hotel and they even provided transportation to the cruise port. Everyone that we run into was extremely nice. The pool area is beautiful, very relaxing peaceful. It's a must see . We will be back soon this will be my go to spot when cruising out of New Orleans.

Honestly I had a great stay here. I don't have any complaints. The courtyard was beautiful and…read morerelaxing. The room we got was a king room and it was a huge room. They serve breakfast until 9:30a. It was pretty good. They had a good amount of items to choose from. The front desk staff were very nice and helpful. I definitely would stay here again. The room was clean, bed was clean, the room I stayed in was renovated and it showed.

We stayed at Homewood Suites in Gretna last weekend and had a great stay! Nyesha at the front desk…read morewas amazing as was every other staff member we came across. Nyesha helped us check in early so we could relax after an early travel morning and helped with any questions we had. Breakfast was tasty, the lobby and breakfast area was clean. Our room was spacious and spotless. The location was wonderful and close to what we were there for. We were in town for a volleyball tournament and it was a 5 minute drive across the bridge with ample parking. Very easy! Would definitely recommend this hotel!

Extremely disappointing experience with Homewood Suites in Gretna, Louisiana. My work travel plans…read morechanged abruptly, and while I understood there was a restrictive cancellation policy, I was told by an employee that they would make a one-time exception, refund me, and not charge me. After that, the general manager was incredibly difficult to reach and refused to speak with me directly. When I finally received his response, it was essentially that the employee "should have known better" and that they would not be honoring what I had been told. That is unacceptable. If a staff member represents that an exception will be made, the hotel should either honor it or at least have management speak directly with the guest and take accountability. Instead, I was brushed off and left with a charge I had been told would not happen. Our office has about 20 people who travel to the area regularly for work, and based on this experience, we will not be staying at this property going forward. Terrible customer service, poor communication, and no accountability from management.

We enjoyed our stay at Home2 Suites by Hilton Harvey New Orleans Westbank. The hotel was clean,…read morequiet, safe, and comfortable. Our room was spacious, and we appreciated having the small kitchen and full-size fridge. Staff was friendly, breakfast was included, and the complimentary popcorn and chocolate chip cookies in the lobby were our favorite part. Easy 15-minute drive to downtown New Orleans. The only downside was that the room key cards were inconsistent, so we had to request assistance from the front desk multiple times. Would recommend!

Very nice hotel. The room was great, and they have a full size refrigerator and microwave oven…read more They even have a stove top fryer you can borrow. I thought the place was great. Brenda at the front desk was awesome too. She really helped to keep the tea water hot ... much appreciated

Here today! Super…read morefriendly front desk staff...Southern warm welcoming vibes :) The location was recently built so everything still had the new car smell :)) I appreciate the fact that the front desk don't turn their nose up at me because of my room specifics, not by the exit stairs or elevators AND don't assign me an ADA room uuug! I didn't feel the need to look at my room first because every room is still nice. I also like hotels that have a large t.v. and mounted on the wall. Friendly staff will always lure me back and overlook "thats just the way it is". The location is in walking distance of several restaurant options and service stations. Thanks guys for a pleasant weeks stay! Did I mention they have motorcoach parks and street parking if ya choose! Here today! There tomorrow!

First time here and a little out of town but without the New Orleans prices. Great front desk…read morestaff. Rooms are a little aged and have funky smell like a super cleaner or something. The carpet could stand replacing in the room. Actually thinking the smell that is on the whole 3rd floor could be from new carpet in the hallway. My biggest pet peeve is NO hard line Ethernet only Wi-Fi which is never as fast. The rooms still have the cables, but they have cut off service. They don't realize some device like the Amazon Kindle is very much a pain to get on their Wi-Fi. You have a code but has to be entered on there webpage. The Kindle is just one of many devices that has a really poor browser and without internet it doesn't want to connect most of the time to their page. We had to wait till we are somewhere else were you can just connect like Starbucks or McDs. I could create a hotspot from the MacBook if I had the hardline. Neither of our cellphone plans include hotspots. Like the dual pillows pick hard or soft. The bed was also very good. OK what's with not being able to an ice machine on every floor. It's a 3 story building and only the 3rd floor doesn't have an machine (really) or washing machine. They have Cox cable and you get all the HBO and more so huge credit for that. Our room had a mini microwave and the small refrigerator both were handy. Down to food only got bacon one day they seem to like the sausage links and turkey sausage patties. They did have chocolate milk. They have popcorn machine which is nice in the evening. They are close to several good eating spots. New Orleans Food and Spirits is great. The only thing keep this from a 4 star review was the smell in the room and 3rd floor. We checked in another Holiday Inn after leaving and there was NO smell at the new location.

Overall, we had a pretty nice stay at Courtyard by Marriott. The employees are all very friendly…read moreand service was great! In fact, our room was ready early. Our room was very clean and updated except for the A/C. I enjoyed having a bathtub and all the necessary amenities were available. The one downside was that the A/C was very loud and we could hear motorcycles revving outside in the middle of the night despite being on the highest floor. Overall, would stay again at this location. It's a bit far from the French Quarter and you'll probably need a car or call Uber.

We were able to get a room at Courtyard by Marriott located off of New Orleans. The property was…read morethe standard Courtyard with remodeled lobby. Our room included two queen size beds and very comfortable. The staff were also very friendly and we would consider staying here again.