We have been taking our cars here for the last 7 years that we have been in Morrisville and find…read morethem to be some of the most honest and thoughtful mechanics. They will always make room for your car and you can drop it off and just come pick it up at the end of the day with no issues. They always make sure to check in if the price of your repair is high and give you options so in case you don't have to do everything at once then you can space it out. They also provide their services at reasonable prices. As a woman, I hate going into car shops and feeling like I'm going to be spoken down to or taken advantage of, thankfully I have NEVER had that experience here. Instead, all the guys are so nice and take their time explaining the issue to me. Come check them out! And for my Spanish speakers, Gus habla español!

I took my car to John's Auto after my car was leaking anti-freeze. All I did was ask him to…read morereplace the hoses that were leaking. I dropped the car off in the morning, it was running fine (I had just driven it to Baltimore and back four weeks in a row). At 4:00 when I hadn't heard from him that it was done (he indicated it would be done by 6:00) I called to see the progress. He told me he was looking to adjust the idle which I told him I didn't want him to do (the car was running fine for the last 70,000 miles which I drove it). I had a rental car so I was in no hurry to get the vehicle. I called Friday to see if the car was done. He (John) indicated the car was done and he had called and left message. He did not, I have not messages on home phone or my cell phone. (First lie). When I went to pick up my car, I paid. I left and the car had no power (acceleration and stalled). When I immediately took the car back to tell him his attitude was like he couldn't care less. He said he did not adjust the idle or anything else that would affect the car's performance. The leak has been fixed but now the car is not drivable. When I asked him to fix it he claimed it had come in that way. (Second lie). It had not. I now have to take my car to my other mechanic to see if he can undo what his shop has done. I hope it can be fixed. I don't recommend anyone ever use his shop for repairs.

I spoke with Razz yesterday morning and he had availability to help me with the roof of my car the…read moresame day. Champagne exploded on the entire roof and he was able to get all the stains out. I was able to watch tv in the waiting room while they worked on my car. Thank you so much Razz!!!!

The guy is a bottom feeder. He posted a car for sale without even having it properly checked or…read moreserviced beforehand, knowing my son was driving over three hours away with my other son -- with gas prices the way they are and both of them taking time off work. When my son got there, the issues started immediately. First, the listing photos were clearly taken at angles that hid major cosmetic damage. There were extreme scratches down one side of the car, a dent on the roof, and another scrape on the back that were not clearly shown in the pictures at all. Then my son got into the car and a warning light came on saying the power steering system had failed. The seller himself couldn't even reverse the car out of the parking spot. Instead of handling the situation professionally, he had my sons follow him on the highway to another garage just to diagnose the issue, only to then say it would take two hours or more to fix the problem. After they drove all that way and took time off work, he still wouldn't budge on the price or make any effort to accommodate them. No accountability, no professionalism, and no respect for other people's time. Do yourself a favor and don't buy from this guy.

My car broke down in Morrisville. At was on top of an already bad day. Dustin was as friendly and…read moreprofessional as they come. Did a great tow to my mechanic.

BEWARE!!!! DON'T ALLOW HACKETT ANYWHERE NEAR YOUR CAR. IF THEY DAMAGE IT THEY WILL DENY. TELL AAAA…read moreNOT TO USE HACKETT TOWING & RECOVERY The Good:My car was DOA. I called AAA (3 times but that's another review). Once I was in contact with Hacketts, things seemed to improve. They were in constant communication via text and phone. You could actually see where the driver is at any moment via maps. I believe the operators name was Nick (not sure). The Bad: As I said previously " Nick" was nice. Upon picking up my car from the mechanic I noticed my arm rest was broken. Asked the mechanic and he said it was that way when he got it to replace the starter motor. I then called Hacketts. Spoke to guy named Rich or Rick. He said he'd talk to the driver and get back to me. Of course " Nick" denied breaking my arm rest. Now Nick is a BIG guy, I'd guess over 300lbs. Once He towed the car I should have inspected the inside of my car as well as the outside. Complained to AAA and they will investigate.