Great service, great work, fair price. Quickly diagnosed and repaired my dryer. Will definitely use…read moreagain.

I called Midlands Appliance Service on 12/10/2024 regarding and issue with my Whirlpool Dryer. I…read morehad previously called Sears Appliance Repair (Sears Home Services) to come out and fix my Whirlpool dryer. It would not rotate or start after you hit the power and start button. Sears was very easy to schedule a call and I was surprised when I went to the internet and found that they were available the very next day. All seemed great. The technician opened the top of the dryer, hit the power/start button and heard a click from the control board. Dryer wouldn't rotate. He immediately said "The board is bad". He looked up the part and said "We don't carry the board and can't get it". My wife said "So what are you saying, we have to get a new dryer?" He just shrugged and said we could probably find the board on Amazon. So we looked up the part and he said that it would work. I have an electronics background so I told him I'd order the board and put it in. I said if it didn't work I would call them back. I got the board three days later, put it in and it had the same problem. So I called them and got their voicemail..said I needed them to return. I get a voicemail response that they would be out the next day. They never showed. This went on for a whole week, one day after another...with them telling me they'd be out and then not showing. Finally after four days of this I called Midlands Appliance Service to see if they could come out. I spoke with Steven Woodlief and he said if I'd called him 3 hours earlier he could've stopped out then. I told him the problem with the dryer and he said it was crazy that they didn't check out the thermal relay or switches or anything prior to jumping on the board being bad. He explained where the thermal relay was located and told me of a YouTube video that would show me where it was. I took the front of the dryer off, found the thermal fuse and checked it for continuity. It was open. I went out and ordered the fuse the next morning for $8.16 and replaced the fuse. It's been working great ever since. So no, I did not have to use Midlands for an actual service call, but the help Steve gave me was above and beyond the call of duty. This is what a good service organization should be like. I have gone to Better Business Bureau, Comsumer Protection Agency and my bank in order to try and refund the $129 bad diagnosis and service Sears Appliance Repair gave me. They do not have a live person and no matter what you call you can only get a voicemail routine that sends you back to the beginning. They do not have a phone number, and their address is listed as Sears in the now defunct Sears building in Columbia Mall. Take heed. Never use Sears Appliance Repair, but take your business to Midland's Appliance Service instead

They got right out to fix my dryer within an hour of my call, when the "big guys" couldn't give me…read morean appointment for a week. The repair required a part, which sent us into the next morning, but the Express guys got it done, and I have my dryer back!!! Everyone was very pleasant to deal with, and they've earned my business forever more.

Will never use Sloan Appliance Service. We have a Frigidaire refrigerator that was two years old…read moreand the alarm was going off as if the door was open. We contacted Frigidaire and they stated we had to use Sloan for the warranty work. Called Sloan stated what was going on and that it was through Frigidaire warranty. It took a couple of weeks to come out and look at. After diagnosing the issue they stated it would take 4 weeks for a part to come in. I never heard from them and when we called that stated they didn't order the part. I had to call another appliance company to repair my refrigerator. Sloan is now billing me a service call because they state it was not under warranty and they didn't work with Frigidaire on the matter.

Our refigerator's fan stopped working and so air didn't circulate to the top of the unit. We called…read morefor a repairman on May 21. with the holiday weekend ahead couldn't get an appoinment until May 26. They cancelled that to reschedule for May 27. Repairman finally shows and takes under 10 minutes to repair. Charges $622. Fan motor runs from $25-$165 on-line. (part # WP2315549) No other parts used. No coolant added. No light bulps replaced. No furthter comment neccessary!

First repair for a dishwasher error code cost roughly 500. Part took week to come in and I wasn't…read morecontacted when it arrived - I had to follow up to get repairman scheduled. That was two weeks later. Once repair was supposedly completed, Bosch dw was not tested - they just said the repair was complete. First time I turned it on, however, the SAME error code appeared. Since then, I have been waiting for three revisit appointments now, each one missed and then rescheduled by Mr Appliance. The worst part is I'm always calling THEM on the agreed upon appointment date asking for details on time window to plan my day (when I should have been notified). So no notification comes on the day prior, and several reschedules have ensued due to their failures. I have no idea about staff shortages - but my repair should be a priority due to failure of their first repair attempt. Can't get escalated to management either. I'm already in this repair for 500 - hoping this can get resolved. Next stop is reporting to Better Business Bureau. Right now, I recommend that you do NOT use this company for appliance repairs.

Quentin Smith came and did a diagnostic on our washing machine. He said we needed two circuit…read moreboards and could also use a water pump. We paid him $900 for those parts and labor. The repair was never done and phone calls are not returned. Mr Smith owns both Lexington and Columbia Mr Appliance Offices. We will have to pursue refund. Don't prepay this man. If he insists use your credit card. He charges a fee but you will have recourse with your credit card company we haried another company after one month of no repair. It was fixed in one hour for $150. No parts were needed.

Insurance paid for replacement of the toilet. I upgraded to a tall one and paid the difference. It…read moreis a ProFlo. It would run after flushing unless you fiddled with the handle, and the flush itself is incomplete. I finally called Cunningham and was told that could not be as they had sold 1000 of these and had no problems. The person I spoke to was extremely rude. I asked if he was calling me a liar, and he quickly said no. He told me he would contact the installer and get back to me. One week later, I called again, and he was rude and said he was going to call me, so why was I calling? He talked to the installer and was told that there was not a new tank on his truck. He would get back to me. He did not. I called again that same week and got the same rude person. I was told that they could be there the day I called. As they had not called, I had plans for that day and could not have them. He then said it would be late the next week. The following Thursday, I called, and he said that he was going to call me, and the installer would be there on Friday. No notice whatsoever. I said that his customer service was not very good. He said, and I quote, "We are too busy". So the installer comes and asks me if I am having problems with the toilet. I said yes and explained. He said it can't be, as they had installed 1000. I said yes, I heard that, but this one does not work. He replaced reluctantly. This was possibly the worst company that I have ever done business. Do Not do business with them. Can't give a Zero or a negative or they would have got one.

James came out and fixed my refrigerator. The freezer side stopped working and started clicking. He…read moretold me if it's clicking he can fix it. THAT HE DID!! James saved my groceries and fixed my refrigerator. Plus they offer a 1 year warranty. I highly recommend!