The history behind this hotel. The space, price and staff were just great. Definitely would love to…read morestay again.

From the owner: Modern &Sleek. Historical, but still unique. The Skylight is a newly renovated, affordable and…read moreluxury themed boutique hotel that offers a memorable stay in the heart of Downtown Greenville.

It's good to find a safe and comfortable hotel when traveling through areas with only small…read morecommunities. We only found 2 in this category and were glad this Hampton was here. We didn't want to stay at a hotel where the windows and doors are exposed to the public.

Grossly over priced. No luggage carts. Woman at check in insisted they could charge a pet fee for…read morewife's service dog. Finally relented when I showed her the statute. Only one working ice machine. The other 3 were broken.

had one of the worst customer service experiences I have ever encountered at a hotel…read more I contacted the Holiday Inn Express & Suites Greenville, MS to reserve 14 rooms for my family, the majority of whom are veterans. I first spoke with General Manager Mary Williams, who told me the rooms were available, confirmed that we could receive the government rate, and explained that each room would be reserved independently because of the veterans' status. She then transferred me to the front desk to complete the reservations. I spoke with Janiya Johnson for approximately 34 minutes while she processed the reservations. During that call, she contradicted the General Manager and stated the rooms would instead be reserved as a group. Despite the inconsistency, she assured me that all 14 rooms had been successfully reserved and told me she sent the confirmations. Based on that information, I informed my family that the rooms were secured. Nearly two hours later, Janiya Johnson called me back and stated that while she was reserving my rooms, another manager was simultaneously booking rooms for a different group, and the hotel was now sold out. I reminded her that she had already confirmed all 14 rooms were reserved and had sent confirmations. When I reviewed the confirmations, they reflected only four rooms -- not the 14 rooms she explicitly stated had been booked. When I questioned the discrepancy and requested to speak with a manager, the call was disconnected. A few minutes later, Mary Williams called and claimed there had been a "misunderstanding." She stated that if I had confirmations for all the rooms, the hotel would honor them, but that the hotel was sold out. This directly contradicted the information she originally provided when she told me the rooms were available and transferred me to complete the reservations. The entire experience reflected poor communication, lack of coordination between staff, contradictory information from management and front desk personnel, and extremely unprofessional customer service. Most disappointing was that this confusion affected a large family group that included veterans who were traveling based on assurances from hotel staff that accommodations had been secured. I understand mistakes happen. What is unacceptable is giving customers conflicting information, confirming reservations that apparently do not exist, and then failing to take accountability when the error is discovered.

Over priced, dirty water, phone doesn't work, TV didn't work, I would never recommend.read more

Incredible staff! We arrived late at night and have had fantastic experiences with both the…read moreovernight and day shift employees. They have gluten free breakfast options and even went so far as getting some milk from the breakfast bar when we arrived in the middle of the night so we could have a hot tea before bed after a long drive. You will truly be impressed with the staff's diligent service! Humidity is par for the course, be sure to keep any paper products in closed luggage. We mistakenly set a brand-new book on the ground and woke up to the pages being warped. Our fault for sure, just take a note.

The moment I opened my room, I was hit with a strong odor. It was a musty scent…read more I lifted the sheets to check for bed bugs because of the looks of the room. Luckily, I didn't see any, but the mattress and bed frame were absolutely filthy. Hair, dirt, yellow stains, crumbs everywhere. The room always felt very damp. I guess that was because of the AC. The air conditioner was also really dirty. Just a bunch of debris and gunk in the vents. Take a look at the photos. I couldn't wait to get out of there.

This hotel has changed ownership (thank goodness), been renovated, and now operates under the name…read moreHotel 27. Hotel 27 is fantastic. All of the negative reviews that you see of the old hotel were accurate but have been corrected. I cannot recommend this recommend this hotel in its renovated state any higher. Go read my review and other reviews for Hotel 27 in Greenville.

A small but nice hotel , right on the river and in the heart of downtown Greenville , right next to…read morethe nightlife bars . The rooms / suites are very nice , clean ,and modern offering flat screen tvs and a mini fridge with microwave , complimentary breakfast in the mornings and free wifi , the cost is not to bad either . Overall I would recommend staying if you ever find yourself needing to spend the night in downtown Greenville ,ms

Jesus, this place looks like a crime scene in every room, pictures are stock, rooms with bullet…read morewholes, caving in shower walls, ripped curtains, cut phone lines, looks like there was a cons stop bye on the way to work DO NOT COME

I would not recommend this hotel for anyone. During my recent stay on 5/17/2025, I was awakened in…read morethe middle of the night by bites from bed bugs. I requested another room and was quickly accommodated. I then checked the bedding in the new room before deciding to unpack only to find out there were bugs in the new room as well. I immediately canceled my stay and requested a refund.

This place is a horror show. If it wasn't midnight in a driving rain storm I would've found…read moresomething else. Place needs to be condemned. Stains on the sheets and dirty bathroom. Just nasty. Place is falling apart. If I could give zero stars I would. Almost slept in the car. Water ran brown no joke BROWN. Spend the extra and get a real hotel. That's what I get for being cheap. Just keep Driving out of Greenville. the entire town looks like it wouldn't be much better. Horrible

Gave it a 2 stars because the customer service was grody. Also because the WATER in this hotel is…read moreBROWN literally I forgot to take a picture of it. Furthermore the room was very clean and neat the beds were very comfortable. Though I don't recommend staying in this hotel at all save your money and stay somewhere else.

Don't ever stay here. Wish I could post pics. Front desk people are rude. Bed was stained up,…read moresheets also. Couldn't drink the water. Or even shower. Bugs, had to put towel in door to keep bugs out. You could see outside.

Save your money. This place is absolutely disgusting. Sheets weren't cleaned so I can imagine how…read moremany people are sleeping in other peoples filth. The bathroom looked like the movie "saw" was filmed there.