Room= clean with nice bathroom but the sheets on the bed were horrible. Duvet was very thick and…read moreheavy and room (entire hotel,actually) was very hot. We had our window open all night. Staff are friendly and knowledgeable,and willing to help. Very disappointed in the food for dinner but breakfast buffet was nice Good location. A Walking around town, I wish we had stayed at the much less touristy Hotel Goldy

Extremely disappointed with this hotel. Please stop advertising that it has AC. I paid extra to…read morefind a hotel that had AC. The room was hot the bathroom was like a sauna. I was told the AC only gets 5 degrees cooler than it is outside, so if you're staying here in the summer, good luck! Glad I only stayed one night. Plus the room is outdated. It's dusty which is why I didn't sit on the couches. Plus, the wall ceiling looked as if it was caving in. This was the upgraded room. I can't imagine the how the economy rooms look and feel. Staff was also rude. Only plus side is that it's close to the train station.

We stayed in this lovely hotel in Lauterbrunnen in early March. The rooms were charming and unique,…read moreso unlike the large chain hotels. It was clean and the bedding was SO comfortable! Our room had a good sized balcony with table and chair and absolutely breathtaking views of the mountains. The location is excellent, just a few minutes walk to the train station as well as the gondola to ride up the mountain. Also close to shopping at three coop store. Breakfast was included and was excellent. Coffee and tea available 24/7 in the lobby. Staff super helpful. Would definitely stay again!

Loved our stay at this property in Lauterbrunnen. Not sure how/why, but we ended up with the 007…read more(James Bond) suite. Smelled faintly of cigarette smoke (rooms are non-smoking, but they allow smoking on the balconies), but I just kept the window open and that helped. The room was clean and spacious with a beautiful view of the falls. Usually we don't like to eat at the hotels where we stay (unless we have to), but the restaurant here was top notch. Liked it so much we ate there 2 of the three nights we were in town. I had the deer both nights, absolutely scrumptious). Their pizzas seem popular, though we did not have one. Super conveniently located across the street from the train station and next to the cable car up to Murren and next to the Coop Grocery (easy to pick up snacks or a bottle of wine). Not for the faint of heart, though. Dragging our bags up the hill to the property was a job - thankfully we were up to it, but if you're booking keep your fitness level in mind (or maybe the hotel offers some sort of help? I didn't ask.) I would definitely recommend staying here. If ever back in Lauterbrunnen, I would stay again.

AMAZING view of the waterfalls, such good service cant even describe, the rooms are beautiful and…read moreclean, and the free, included breakfast was super. This hotel has a game room, outdoor seating space, a picnic room for you to cook/ refridgerate food, or just a nice pizza night with your friends. Also, free chocolat+ holunderblüte!

We really enjoyed staying at this hotel. So we booked one of their attic rooms and then panicked a…read morelittle because shortly before the trip they sent a warning email about the room.... Ha! It basically said the room was up a bunch of stairs and also has no air conditioning, but it was pretty much the only affordable option so we risked it. I really loved the attic room! The weather was perfect for staying there (cloudy, drizzly, cool.... Not so good for seeing the sites, but you know). The window overlooked the street, which was great. The beds were comfy. The shared bath and shower were tiny but you could see a waterfall out the small window... so cool! Also, the breakfast was huge and delicious. The property had lots of nice communal spaces and had tea and coffee available all day. I really liked staying here!

Absolutely adored this hotel!!…read more The views were beautiful, the staff was friendly, and the room was clean. Really enjoyed our stay and would recommend it to anyone needing to stay in Lauterbrunnen

This was the best meal we had in Switzerland! Excellent seasoning, cooked wonderfully, fresh…read moreingredients, while the side dishes complemented the flavoring in a tremendous way! Staff were very friendly and offered great recommendations! Beautiful location with a view of the falls.

The service was lovely and is a true local favorite. Our waitress had owned and been working at the…read morehotel for many years. The food was superb (I had the roast pork and dumplings) and the views from the patio was fantastic. We will definitely be back next time we visit Wilderswil.

Here's a version that feels more direct, more personal, and less polished-for-brochure:…read more I stay in a lot of luxury hotels around the world. Asia, the Middle East, Europe, the US. Enough that I think I have a pretty good barometer for what is genuinely five-star and what is just marketed that way. Victoria Jungfrau in Interlaken is the real thing. What stood out wasn't one flashy moment. It was the consistency and attention to detail from every single member of staff I interacted with. That kind of alignment doesn't happen by accident. It reflects culture and leadership. There's something here that feels like old-school European excellence in hospitality. Service that is confident, calm, precise, and not overly theatrical. It feels intentional. Lara at reception was excellent. Professional, efficient, and warm without being overdone. Check-in was smooth and polished, but never stiff. Chantal at concierge was exceptional. She noticed me every time I walked into the hotel. Not occasionally. Every time. She remembered what she had arranged, followed up naturally, and clearly paid attention. That level of detail is rare, even at top-tier properties. It made a difference. I genuinely felt that she wanted my experience in Interlaken to be great, not just adequate. In a world where many luxury hotels rely on branding and design to carry the experience, Victoria Jungfrau delivers through people. That's harder to manufacture. And it shows.

Beautiful hotel in an amazing location. It was amazing to see the skydivers come into the open…read morefield day and we had absolutely incredible views

My wife and I stayed here for our honeymoon. The town of Wilderswil is very cute and quiet and is…read morein a nice central location for exploring the area. The room was ok. We had a nice view of the mountains from our window. The room itself is basic but functional. Biggest issue with the room is they do not have single beds for a couple. They essentially pushed to twin beds together and called it a day. Not the most intimate way to sleep while on your honeymoon. Breakfast was included and was very good. The reason my rating is low is the staff. Most of the staff was very cold and unhelpful. The front desk staff seemed upset we were checking in 20 minutes before the scheduled check in time and gave very short answers when we asked for help in determining if certain attractions were open. We also tried asking for an extra pillow for my wife and they told me they didn't have any extra pillows. How does a hotel not have extra pillows? It's a real shame that such a cute little hotel has to be run by a staff that is not customer service oriented.

Definitely one of the worst hotel experiences yet, especially given the cost. Moldy floor, dirty…read morebeds, stains everywhere, window with mildew and grime. Came in, got sick, left. To top it off, the staff were extremely unreasonable and rude. Would not recommend. Plenty of better places in the region.

An amazing view from this hotel BUT prepare for a hike to/from unless you have a car! The closest…read morebus is a 15 minute walk downhill from this hotel. The views from your room do make up for it, and it's a good workout if you don't have other transportation. Very personable service, and the owner spoke to us about his hotel and gave us some recommendations for things to do during our stay while we had drinks at the bar inside.

We stopped by to have lunch and drinks on our way down to Wengen from Junfrau. It was a nice little…read morecozy place to fill your gas tank.

We visited this place on the way up a hike from Wengen to Kleine Schiedegg. Our experience was…read moredownright abhorrent and appalling. We were pretty thirsty so both of us wanted something tasty to drink, and ideally a snack to keep us going. The entirety of the restaurant was open tables, so we sat ourselves. The service took a really long time (although I generally don't factor that into ratings). I mention it only because it is highly relevant to our subsequent experience. While we were waiting (a long while) to place our order, my wife got up to use the bathroom. When I was finally greeted, I ordered a ginger ale and a brownie. As my wife returned from the bathroom and approached our table, the waiter (owner?) began accosting her about being a "foreigner that had no idea how certain things like using the bathroom were insulting to Swiss people". This was all before she could even utter a word. At first, I just assumed he didn't realize she was with me, but when he returned, he was not AT ALL apologetic, and went on ignoring her and conduct business solely through me. I cannot assign intent to his behavior, but it FELT racist (my wife is South Indian) and/or misogynistic. For some reason they have a Michelin star sign outside their restaurant. In subsequent research, I could not find evidence of their having earned such a designation. The food was, compared to Swiss food in general, objectively mediocre at best (perhaps two stars). The appalling and hostile experience is what ultimately leads me to give this restaurant one star.