For anyone who is going to Italy for a serious, and/or romantic occassion, do NOT use this hotel. I was going to a wedding for Sept 9-13 weekend, and so i called and spoke to someone in april and got written confirmation for my room in April. Literally the week before departing on Sept 4th, they contact me via email saying that they made some mistakes and that I did not have a room. My girlfriend and I who were going to a wedding in Lago di Como for a wedding, now were roomless. They did not offer anything. Not a refund, not a new hotel contact, no suggestions. I had the woman getting married call them and they simply were unhelfpul, and then we had the local Italian wedding planner call, and she spoke to a different person EVERY DAY for 4 days, and finally gave up. I just wasted 2 days of calling over 40 houtels, to finally find one that is 1 hour away from the wedding weekend festivities. It has literally ruined the vacation logistics, as we will be in a car all weekend. This hotel is unprofessional and lacks any idea of customer service. Unbelievable. Truly the worst experience I have ever had with a hotel, anywhere in the world. This is the only 2nd time I have ever complained on line in writing about any service in 45 years of my existence. read more