i loved all the workers and the hospitality. everyday at breakfast we had the nicest waiters and at…read morethe check in desk the staff fulfilled our every need whether it was needing an iron or bug bite cream however... for the price of this hotel the cleanliness was not up to par. the fridge in our room had stuff spilled inside it. certain areas of the room had never been wiped off the breakfast was the best they had a buffet and you could order items off the menu for no extra cost included in your booking fee last but not least the pool towels are the roughest towels i've ever put on my body. i looked below on the patio to see that they hang them to dry... when i tell you my elbows hurt so bad after laying on them a tip for if you're arriving by the ferry/port: ride the cable car when you get to the top don't take any stairs down. the hotel worker at the port gave us a million directions that were hard to follow which made us end up climbing down lots and lots of stairs with our luggage just to find out we were in the wrong place and had to go back up...

Of all the places we stayed in Italy, this hotel stood out for its exceptional hospitality. The…read morestaff went above and beyond to ensure not only that our accommodations were perfect, but that our entire experience--including activities outside the hotel--was unforgettable. The concierge was incredibly helpful in securing several restaurant reservations we wouldn't have been able to get on our own, and her warmth and kindness were truly unmatched. Special mention to their breakfast--absolutely delicious--and the wonderful wait staff, especially K! The rooms were spotless and well-equipped with everything we needed, including a hair dryer, shampoo, and body wash. The location was also fantastic--convenient and picturesque.

We just finished a three night stay here and absolutely loved it. There are not enough accolades…read moreto describe it. The rooms are comfortable and clean with both a sunny terrace and a balcony which has amazing views back to the mainland. The grounds are beautiful with lots of places to sit and curl up with your book or have a glass of wine and just look at the view. All the staff incredibly friendly, warm and welcoming. You feel that they really want you there. Location is only five minutes walk to Capri town centre so really easy to get to. And finally, the breakfast. We have been in Italy for two months and hands down the best breakfast. The omlettes are delicious. I had the broccoli one three days in a row (which isn't actually broccoli as we know it in North America - more like rapini). And those cakes!!!!! Good thing we were three days because having two pieces of cake in the morning on top of an omlette is a bit much LOL. The coffee is delicious along with the fresh orange juice. Just a wonderful stay. It is just an oasis and we highly recommend. (And I think this is the longest review I have ever written but it deserves it).

This is a very nice wine hotel in Italy. The host are very informative and provide a good service…read more The staff are very nice and friendly. They helped us navigate transport from Rome airport to the hotel. Their wine selection is great. The room we had was very nice with a great view of the ocean. AC was also nice to have.

Had a fantastic stay at Grand Hotel La Favorita. The hotel is perfectly located in the heart of…read moreSorrento so you can walk anywhere you'd like in the city. The rooftop pool was perfect for the heatwave the hit Italy while we were there! The staff was so friendly and the daily breakfast was fantastic.

Amazing hotel on the beautiful Sorrento coast. This was our base for four days of an Italian trip…read moreand it was five star all the way. Spectacular rooms, hotel, view,staff, pool, food, bar. It spoiled us for the rest of the trip. Just up from the coast and down from the center of town, it was the perfect location. Walkable to everything we wanted or needed. The staff was just amazing. This place is an absolute gem! . The breakfasts are included and are wonderful.

What an amazing experience! To say my wife and I were pleasantly surprised with the way we were…read moretreated is an understatement! I was last in Capri 20 years ago and it has been my dream to always come back and to show my wife the amazing hospitality and beauty that is Capri/Anacapri. First off, you can call the hotel when you get to Marina Grande to let them know you've arrived and they will send a shuttle either for you and your luggage or just your luggage so you can go straight to the hotel or you can start exploring from the Marina and work your way up. To say we were shocked when we got to La Piazzetta and saw everyone in designer clothes and designer shops as far as the eye could see was an understatement, immediately I got a wave of imposter syndrome and regret of bringing us to a place in which we no longer belonged. Then, we got to the hotel. We got there very early, around 9:30am due to a sporting event happening during normal check-in time which was going to shut down the main road (the only way to get to the hotel) during normal check in hours, to see if we could store our baggage until after the sporting event ended and we could check-in. Not only was that not a problem, they immediately said "we can have your room ready in an hour and a half"! Granted, this was a special circumstance, please don't try to take advantage of their kindness unless it's a necessity. Not being prepared for how high-end Capri had become, we weren't necessarily "dressed the part", my cargo shorts and flannel/North Face fleece surely stuck out to them but they didn't let it show to us. Not once were we treated any differently than the guests dressed head to toe in Fendi or any other designer you could name (believe me, if you can name it, we saw it). At one point, we were leaving for the morning and a staff member asked which room we were in, I misunderstood and thought they were a lost guest because of how well they were dressed and tried to give them directions on which rooms were where (insert face-palm emoji here)! She gave me the Italian version of "oh, bless your heart" more or less, lol. The hotel has a shuttle that runs all day and into the evening to and from La Piazzetta which was such a great perk, it runs every 15 minutes, the drivers were all very professional and friendly! We were greeted each time we entered the lobby with smiles and welcomes and were asked how our day was or what our plans were, how our boat tour went, etc. The entire staff went above and beyond with kindness and hospitality and they don't know how much that truly meant to us both. The room was immaculate! We had a seaside view, you can see the Faraglioni Rocks from the hotel and we could see them perfectly from our private terrace as well, they happen to be one of if not my most favorite things that I've ever seen and I've been dreaming of seeing them again since I first came to the island as a teen. To wake up to and see the sunset with them was a treasure. The hotel has more than one restaurant, we dined at the main one just off the lobby and the food was delicious! The tomatoes in the caprese could not have been more fresh, the mozzarella di bufala was to die for, the seafood was local, dessert was fantastic! We were even given a traditional Limoncello shot with dessert but politely declined as I'm almost 2.5 years sober. This hotel will forever be the ONLY place we stay on Capri and I don't recall ever having an experience that made me feel like that about a hotel. Thank you all from the bottom of my heart for such amazing and kind treatment!

Had a far less than ideal experience. The only redeeming quality was the view. Couple notable…read morethings happened: - To start, our room smelled very strongly of mildew/mold, which we suspected to be from lack of the hotel's regular servicing/maintenance of the AC unit. With lack of servicing, an AC unit can start growing mold spores inside. My bf is particularly sensitive to mildew/mold and it causes him to break out with an allergic reaction. We tried to explain this to the reception staff but they didn't seem to get it. We tried to have them at least clean the AC unit, which they were very slow to finally do and the process took about an hour and a half of us repeatedly going back up to reception to remind them. When it was finally "cleaned," we went back into the room and found that the staff had sprayed a horrible smelling strong air freshener in the room, clearly to try and cover up the mildew smell. The fragrance actually smelled WORSE than the mildew and I started getting a horrible headache. They weren't able to switch our rooms that night since the hotel was fully booked, which I understand, and unfortunately there were no other nearby hotels with availability for us and it was getting late into the evening. So, we slept in the room with the doors open to let the room air out. The staff never once offered us anything for the inconvenience -- when I asked whether they could at least knock off half the cost for the night, they said they couldn't do that and offered us some drinks instead. ??? The next day, they were able to switch us to a new room (they told us the night before that we would get a "nicer" room), and the new room was just the room right next door and felt smaller than the first and was not nicer by any means. Still a faint smell of mildew in the second room, but we were ready to just give up and put up with it. - The second room's toilet seat was broken which was another ordeal to get fixed. - Then we took a look at the AC unit in the second room and what do we see? Mold! Black mold. And we found mold growing on the telephone cord in the bathroom of the room. We told the reception staff and showed them pictures. They just didn't seem to get that mold in a hotel room is unacceptable and a literal health hazard. They then showed us around two more rooms which were fine but we, at a minimum, wanted a refund for the first night for the inconvenience caused, lost time on our vacation dealing with the issues and time spent changing rooms, and most importantly the health hazards posed to us by breathing in the mold. The reception staff person (Vincenzo) began getting more and more upset and raised his voice to us that he was getting impatient with our requests (well, so were we, we didn't want to deal with this on our vacation....). We contacted the booking agency (Hotels.com) and were on the phone with them for 45 minutes to try and get a refund for the first night. To keep it short, at first Hotels.com offered us just a 10% refund ($150). This was laughable and we *eventually* got them to refund us the first night. - We ended up taking a new third room at the hotel. I took a shower in this third room and after the shower noticed a large pool of water beneath the sink. Turns out that water was backing up out of the cleanup because of a buildup of soap scum and hair (um gross). We had maintenance come by to drain it and our entire suite smelled like sewer gas. To top that off, the bathroom has no fan for some reason which is foul, so the smell was stuck in the bathroom. Also, breakfast buffet, dinner, and bar drinks were mediocre. We ate dinner at the hotel one night and had grilled fish which was not seasoned at all and a foul smelling black liquid came out of the head of one of the king prawns we ate. Thankfully, we didn't get a stomach bug. The pasta we ate was good. Again, only positive thing about this place was the view. Will not be returning even if this is the last place available on Capri. The front staff person is also in major need of customer service training. His behavior was unacceptable. BEWARE BEFORE BOOKING!

Absolutely wonderful! The hotel is beautiful. Room 304 is…read moreperfect. Lots of space and a great view. The service is amazing. So many extra amenities included. Our luggage was transported from/to the ferry, great restaurant recommendations, the concierge, Francesco was helpful from the time we booked the hotel until we left, drinks at the bar were fun and dinner in the restaurant was delicious. The location is great. We walked to many restaurants and enjoyed the small alley ways. If you're coming to Capri, this hotel will make your stay stress free.

5/5, no notes. Perfect hotel, stunning views, attention to every detail. In Capri town yet quiet…read moreand a just few steps from the frenzy.

What a beautiful hotel in Capri. The rooms are mostly all updated, with beautiful tile and…read morefixtures. The views are stunning and the pool is awesome. Breakfast was very good with plenty of options. And the housekeeping staff is attentive and helpful. A couple of time we called or asked for items and they never came, so you might have to ask a few times for something you need. But this was our favorite hotel of our Italian vacation. Great location once you're there, but getting luggage to the hotel can be inconvenient.

Hotel Mamela was a wonderful treat to find and stay in Capri. We couldn't have been more delighted…read moreand surprised because honestly the photos we saw online didn't do it justice. This is a boutique hotel, and a bit off the beaten path while being completely central in Capri. We walked everywhere but this was an absolute treasure to stay. It's got all the comforts, views and special treats you can imagine. The stunning blue seas, the view of La Faraglioni and the evening sunsets were pure magic. The have breakfast and lunches served on site and a lovely infinity pool and sun deck that feels private and lovely. My family had the best time staying here and only wished we could've stayed longer.

An Unforgettable Stay at Hotel Villa Franca, Positano…read more Hotel Villa Franca offers the most breathtaking views of Positano and the sparkling sea--a setting that feels like a dream. The Michelin-starred restaurant, Li Galli by chef Savio Perna, delivers a truly exceptional dining experience. The rooftop with its swimming pool, restaurant, and lounge area is the perfect place to relax while taking in the spectacular panorama. Mornings begin with a generous breakfast and the hotel's spa and gym facilities provide the perfect balance of wellness and indulgence. From arrival to departure, the team's kindness and flawless service made my stay memorable. I was warmly welcomed with a bottle of Prosecco and pastries, and my room was upgraded to a beautiful, cozy sea-view room. The hotel's elegant design--with beautiful decorative pieces throughout--creates a sophisticated yet welcoming atmosphere. A thoughtful transfer service to the city makes exploring Positano effortless. My stay at Hotel Villa Franca was truly unforgettable; I cannot recommend it highly enough for anyone seeking luxury, comfort, and breathtaking beauty in Positano.

Love this place. The staff is so friendly and accommodating. Couldn't be nicer. The views are…read moreamazing; the room a good size, very comfortable and very quiet. Snacks and drinks from the mini bar are included, which is pretty much unheard of these days. The main restaurant has a Michelin star chef. He came to our table to plate the spaghetti which was the best I've had in my life. All the food there is amazing. Breakfast is included and very tasty. The rooftop pool is hit or miss. One day we were the only people there. The next day it was full. Lovely views and very friendly staff there as well.

This hotel is in a fantastic spot, right by the ferry station, where you can watch the boats get…read moreready for the day and enjoy the beach. Getting to the main shopping areas is easy, with not too many stairs. But if you're looking for some higher views, it's a bit of a walk. If you're planning to pick up someone, the carport is about a seven-minute walk away. Also, the hotel has a great relationship with the luggage porters and service staff. What makes this hotel special is that it's built into a cave! You'll find the restaurant on the water's edge, and the rooms are tucked away along the back. Plus, there are elevators, which is a big help for anyone who needs a little extra support or has mobility challenges. The service here is top-notch! They were so attentive to our needs, knew who we were for the week, and made sure everything was perfect. Just a heads-up, room service is a bit later in the day. They also come around in the late afternoon to bring towels. Overall, the rooms are pretty quiet, especially next to each other. I really loved this location because it's so easy to get to the ferry every day and you can grab a cabana nearby. If you're planning to do a lot of touring, they meet near the hotel, which is great because you can take a quick walk back instead of climbing up hills to another hotel or restaurant. I think there are some trade-offs, but this hotel was definitely worth it for two people! I highly recommend staying here!

Arrived for a late lunch - a light bite - following a trans-Atlantic flight from Washington, DC…read more Staff were lovely, so warm and welcoming, and my meal was deliziosa! A beautifully presented simple salad of buffalo mozzarella, fresh, diced Tri-color tomatoes and basil. Magnifico! Grazie mille to Buca di Bacco and its meraviglioso staff!