I would like to take a moment and to thank everyone!
All of the hotel team work so hard, early morning to late night just to make sure we are getting the best customer experience possible in the island.
I'll start with the ladies working at the concierge and front desk..
from the moment we arrived to Capri, everyone was so focused to help us arrive to the hotel, and even sent help for the luggage and understanding the challenges of bringing a baby with us:
From assisting us with room needs, luggage's, concierge !! Which was a big help!!, reservations, canceling reservations, rebooking them, canceling , calling other vendors, helping us in stressful moments with our lights, assisting with changing our flights, helping us with shipping all our luggage's last minute and even packing and printing and so much more the list goes on and on...
The restaurant team:
Kind, polite, helpful, caring, always with a YES attitude including a big smile. It is easy to see how hard they work, but any request was always accommodated with the biggest gratitude to be there to help us. Even for things that were out of scope or not on the menu - they always wanted to give us that feeling that we are very well looked after.
The hotel, room, facilities:
This hotel is a hiding gem! It's absolutely beautiful inside out with clean look and upscale design. A boutique hotel in its best. The views from the rooms, restaurant, lobby were stunning overlooking beautiful mountains and sea, spectacular. The location is perfect - 3 minutes walk from the center but with plenty of privacy! The pool is so so beautiful and special, super clean, and design all around including the furniture was top notch. Huge pool beds overlooking greenery and the sea.
The room!! Big, comfortable, getting cleaned each day and if needed twice a day, the cleaner was so kind and was stunning me each time how she would fix our room so well, having a baby in a room is not easy but the cleaning crew made sure to do a wonderful job. Super comfortable bed and the balcony has more views that I'll never forget.
As an individual who's in the hospitality business, I have the constant observation and nothing seemed wrong. Everything was absolutely perfect.
I'll suggest everyone to stay at this hotel!
Thank you everyone! You all definitely made our vacation special and exceptional. read more