I have no complain about this hotel. 5 star way deserved. The service was very good, staff was very…read moreattentive making sure the customer is happy. The attention to details was there. This hotel is in a very clean and high end area with tons of boutiques walking distance. Taxis also make it very easy to get around in Madrid, they are everywhere and they all accept credit card. I would highly recommend it.

Adrian is a great communicator and provided the highest level of costumer service. I can't speak…read morehighly enough about his positive approach to help in any way possible!

I travel often to Madrid for work and this is my go-to hotel. I love the location and the staff are…read moreso welcoming! The rooms are clean, well proportioned and comfortable. Like most European hotels, you have limited control over the thermostat. When the heat is on, you aren't able to switch to a/c. As someone who prefers a cooler room temp, this can be solved by turning off the heat and opening the window. The property has a nice gym and there is a bar/restaurant in the lobby. With the WiFi, it is a nice place to have a drink and work in the evening. NH is part of Minor hotel group, and they have a solid rewards program, particularly if you live in Europe. I have used my points to pay for drinks and snacks, and will use them one day to book a hotel when planning a European vacation. As a special touch, the staff always leaves a welcome note and a farewell note. Such a thoughtful bit of customer service!

Stayed at this hotel for three days prior to going on an AMA Cruise. It's located down a side…read morestreet so you wouldn't really even know it was there. They had six floors and only two elevators. One of the elevators was broken, so it was tough going up and down stairs. The one elevator working only holds a maximum of six people. The room was very pleasant, except it had twin beds pushed together, which was strange. The bathroom was really nice, but they need a grab bar in the shower. I loved the mirror for make up. The hairdryer was on the heavy side. They should have a newer one that is much lighter. They had slippers in the room which I loved, and also a light that you just touch the top and it gave you really good light. The breakfast was better than most. I love fruit and yogurt and some of the breads were really good. Lots to choose from. They have a small bar And we ended up having gin and tonic's 2 nights. They were made really well and we got snacks with them.. We were close to numerous restaurants and expensive shops.

I never write reviews, but this hotel is so bad. I just have to say it. Rosewood should be ashamed…read moreof themselves. We booked a luxury suite. We thought this might be for handicapped people, but no, this is their regular suite. The light switches are at my knee level. The showerhead is at my waist. There's only one sink in the bathroom. There's literally only one drawer in the closet. The bed is extremely uncomfortable. There's not even any soap in the bathroom or shower. People are quite pleasant here, but they're certainly incompetent as they're not able to handle any of our requests. I stay at dozens of hotels a year and I've never been at a luxury hotel this bad. This gives Rosewood such a bad name that I'm not sure I will stay at another Rosewood ever

I stay at the Rosewood if they have a location in the city I'm traveling to. I feel this…read moresurpasses the Four Seasons 10 min away and a handful of Ritz Carlton's I've been to. I love the luxurious bedding, Natura Bisse toiletries, and personalized turn down service. Staff is nice and very helpful. It's also a plus that it connects to El Corte Ingles :) A regular room is about 350sqft, which larger than the average hotel room in any European city.

Luxurious, high-end hotel with many amenities. We were welcomed with a tray of cheese, crackers,…read moresome olives and squid, and local drinks. Rooms are cleaned daily and a chocolate at your bedside at night. They provide slippers and a bathrobe too. And they give you a few beautiful, blue glass bottles of water daily! Our stay included a free breakfast buffet served from 7-11am. They had a variety of savory and sweet breakfast items. Your choice of scrambled, hard boiled, sunny side up eggs, bacon, sausages, cheeses, cured iberico ham and sausages, turkey, smoked salmon, variety of fruit, salad, cold cereal, juices, bread, some gluten free baked goods, croissants/pastries. The front desk is helpful and accommodating. We'd like to thank Carmen who has been great at recommending great dining spots (Casa Dani and Cadaques)! They also have a van outside that can drive you to nearby attractions if it's available. You can't reserve it but if it's there, the driver is at your disposal. We were able to grab the van for the Royal Palace, which would have been a 40 minute walk. The van was available around 11:30 am and noon on another day. Most other times, it's been gone. But so glad it was there on the day we needed it! Many attractions are about 20-40 minutes by walking. The hotel is close enough to tourist spots, but far enough from crowds. The area around is high-end like Beverly Hills with LV, Gucci, Cartier, etc just up the block. There is also a department store, El Corte Inglés in the same direction as well. The front desk has 10% off discount cards if you tell them you will be shopping in that department store. There are a few drawbacks. The room was tiny. Bathtub may not be comfortable for all as it was very narrow even for a normal sized person. But I think those are the only things I felt it was lacking. And maybe if you wanted to be closer to the center of town, you may not want to be this far. There are a few metro stations for your convenience if you don't like long walks. But we were fine with walking most of the time. Thankful for their services and their warm and kind hospitality. It made our trip a memorable one!

Great location where we could walk to wherever we wanted. They also have a ridershare service that…read morewe caught a couple of times. Our room was clean, and the staff was very friendly. The room is very European, but tastefully updated from older styles: a slightly small bathroom with a landline, a bidet, double beds put together for a king size (but are very comfortable). The soaps smelled and felt pampering.

What a true luxury hotel should be; a well-orchestrated professional team working together. Even…read morebefore arrival the proactive service of Concierge Diego. Then a friendly welcome by the Doorman, the Reception ladies upgrading a Marriott Lifetime Platinum. At the bar (Alexander and Richard), dinner arrangements with Brenda and a fabulous culinary experience at their restaurant with Mohammed, Maxim and Charlie. This hotel has it all. Great location in front of the Sweden Embassy, magnificent peaceful gardens in the middle of everything. The junior suite had a great layout very functional, extra comfortable luxury. We will be back with whole family. Do not miss their Casilda Welcome Drink!

Easy 5-star. Great service, decor, and everything you'd want in a luxurious stay…read more Front desk service was amazing. Lots of help when needed. Rooms were wonderful. Lots of nice touches. Great choice if you want to benefit from your Marriott status. Close walks (20-30 min) to city center but is set back (north) a bit in a beautiful neighborhood. Amazing back "yard" breakfast and bar area. Hard to tell that you are in downtown. Loved it.

I highly advise against booking this hotel as they stole $1,885 from me. I have tried every method…read moreto reach out to them for support in the event there was an error or misunderstanding on their end, and they have blatantly ignored my emails for months. For context, I booked a reservation, and cancelled the reservation in proper notice. Turns out there was an error and I had two reservations. I did my due diligence ahead of time to email and ask if there were any other reservations in my name and they said no (which I have documentation of) Yet they charged me for my stay regardless. Since charging me, they have been unresponsive despite my months and months of outreach asking for a refund/to rectify this wrongful charge. I hope no one experiences what I experienced and the best way to avoid this is by not booking with them. Don't take the risk.

Beautiful hotel from top to bottom. Our room (studio suite) was money. The two most important…read morethings I look for in a hotel room are the bed and bathroom and both were on point. Comfortable bed, two sinks and a big beautiful shower. There's even a tub in the room. The view was decent - neither good nor bad, facing the main street. The rooftop is awesome. Nice bar, solid views and a fancy pool that I imagine gets busy during peak season (more for hanging out vs swimming laps). We didn't eat here but they also serve food. Super friendly service from everyone we interacted with. Good location as well, on a main street with restaurants and shopping nearby.

The palace is truly fit for a QUEEN :3…read more Loveddd the stay here! Okay minus one for the extremely slow moving elevators but the room was really nice, service was excellent, and the breakfast was chefs kiss! The room was decked out in a beautiful gold with a sofa, table, and spacious bed. Amenities included WiFi, complimentary shoe cleaning, and glass bottles of water daily. The outside view was nice (top of the palace or something), bathroom was spacious with complimentary body wash, shampoo, conditioner, hand soap, and lotion. There is a coffee machine in the room as well as a small fridge with drinks and snacks priced per item. They had 2 robes in the room, velvet clothing hangers, and the softest room slippers. They have an awesome breakfast buffet, which cost 45 euros each day or about 30 euros if you pay for all days of your stay. The breakfast although stayed the same every day, were all healthy and fresh ingredients from creamy scrambled eggs, thinly sliced jamon and Manchego cheese, to fresh fruits, fresh juices, buttery croissants, fresh honey comb, pancakes, churros, and make your own omelet station. Also right across the street is the famous Prado Museum and The Cooking Clubhouse cooking class. Their service was excellent helping me load-in and load-out my luggage and there's even an indoor lounge and bar. Would come back 10/10, Salud!! :))

Booked this hotel because of its claimed heritage and its approximation to museums but appalled by…read moreits lack of Spanish culture heritage, which reminds me of mediocre hotel in the States. They just want to meet American's tastes, even serving grapes( which I never come cross in 5-stars hotels in EU). I even shocked by hearsay someone American scream to the waiter for chipotle eggs at breakfast time. So if you want to have a Spanish experience, just avoid this one. Btw, it's bathroom design is also tasteless

I had a wonderful stay at this hotel! It was very easy to get there from the airport, and there are…read moreseveral great restaurants nearby, which made everything super convenient. While the hotel does host a lot of groups, I still found the service to be consistently excellent. During my stay I got sick and couldn't leave my room, and the staff kindly sent extra tissue paper without hesitation One of the things I loved most is that the hotel isn't right in the tourist-heavy center, so you get a more local, authentic vibe while still being well connected. Honestly, it was perfect for what I was looking for. I later stayed at another hotel in Madrid closer to the airport for convenience, and I truly wish I had just stayed here instead. Transportation is incredibly easy the train drops you about a 5-minute walk from the hotel. I would happily stay here again and definitely recommend it!

Quiet, comfortable room. Beautiful lobby and lounge areas. Affordable price for being in the heart…read moreof the city.

This hotel is absolutely amazing. The rooms are very nice, the breakfast is delicious, the service…read moreis absolutely amazing. When I needed their help they were on it! They made sure that I had an amazing stay in their hotel and it really was. If I'm ever back in Madrid, I know for sure I'm going to stay here again!

Hip, clean, cool, and modern... After a rather disappointing hotel experience in Barcelona, I…read moredidn't know what to expect in Madrid. This little gem did NOT disappoint. Our room had a great view of Calle Luchana, and a little balcony that you can step out to... take some pictures. (There really wasn't room for much else.) The greatest thing about this hotel is that it is DIRECTLY in front of a subway stop. You get off the subway, walk up the stairs, and there's the hotel. After long days of sightseeing, touring, walking, walking, walking... it's a happy moment when you get off the subway and you're already back at your hotel.

Stayed here for 5 nights in April for the Rock-N-Roll marathon events. This hotel has free…read morebreakfast in the morning (as most hotels here do). We upgraded our room to a balcony room which was awesome, because the building is on a corner and the balconies are wraparound so you can walk all the way around the distance of your room. The price was right and the location was within walking distance of a LOT of restaurants and a couple of nightclubs (sala clamores is one of them which I also recommend). It's also only a 20 minute walk to Calle Gran Via which is a very busy street for shopping, shows, etc. Also, there is a Madrid-Metro entry right at the Hotel's entrance so getting around longer distances is quite easy. About a 30 min train ride, if that, to and from the Airport.