Great location, excellent staff, wonderful breakfast, clean, well appointed rooms. Modern, tidy and…read morecomfortable spaces in the midst of the urban Naples scene.

This is a wonderful place to stay in the heart of Naples. You get so much space, you can even get…read morean apartment and prices are very reasonable. Air conditioning, breakfast, and great staff. Love the courtyard, it's a nice place to have a drink in the evenings. The place is clean and modern but still has that Italian charm. A hidden gem.

Solid hotel to stay. We only stayed 1 night, so didn't get to experience it for very long, but…read moreenjoyed our time here. Our room was very spacious. Our previous hotel in Naples, as well as the one we stayed at in Sorrento, didn't have much floor space and we barely had space to open both our suitcases. We had to put at least one on the ground and step over it every time. So I really appreciated that I could walk around normally with both suitcases open. Hotel was clean overall, and location was nice. It was by the water so had a nice view. And there were a bunch of taxis parked next to it so when we had to take an early morning taxi to the airport, it arrived within a minute or so of the hotel "calling for a taxi" (which actually meant someone leaned out the door and waved one of them down). I'd stay here again.

Stayed here on our most recent trip to Naples. I liked how this was on a pedestrian street & was…read moreoutside the Old Town / majorly crowded areas some had a nice peaceful getaway This is also a major convention hotel as the time e were thee we saw no fewer than 2 major conventions all setup with tables, huge buses and hoards of people Their breakfast is a miss. Basic continental breakfast offerings at 20€ / person and 6€ cappuccino when the coffee shop right around the corner was much better and something like 7€ for 2 coffees AND pastries The temp in the rom only had a 4 degree range and it unfortunately was not the range we were seeking so could not get comfortable. And for a 4 star hotel. We would have expected to be able to adjust our own temperature The bathrooms were super cramped when there were both toilet and bidet. The door would not open all the way as it bumped against the toilet and we had to sandwich ourselves in between both to brush our teeth - with the added joy of the backs of our legs constantly bumping against either or both. Zero counter space. Nowhere to place towels for fear of it falling into either commode But given the location and the quiet room, we still have to rank this as A-OK

I arrived here with a rental car and was relieved that they had their own parking garage. I walked…read moreup to the entrance and there is a staircase there. The bell staff will take your bags up the steps. I was issued a room on the seventh floor and was disappointed when I walked in the the A/C was off. You have to insert your key card in a slot to turn on the lights an A/C. This hotel location is walkable to many sights. The Galleria Umberto (Indoor shopping mall) and Piazza Plebiscito are within walking distance and there are many shops and eateries along the way. Hopefully you like warmed up pizza slices or cannoli's. The hotel has breakfast on their top floor with a great view to the gulf of Naples, Castel Nuovo and Mount Vesuvius. The breakfast buffet is OK and is only 20 euros. It has a waffle maker and a pancake machine. The hotel also has a bar in the front lobby and a restaurant, Obreak, that serves lunch and dinner. The front desk staff were helpful in answering questions and providing directions. The bell staff and car park attendants were also helpful. I was happy with the A/C after it was able to run for a while. Good location, good experience. Four stars!

Booked this hotel utilizing my Marriott Bonvoy points of 59,000 points. Due to issues with my…read moreflight I was a no-show. I expected the hotel to just take away the 59,000 points I used to book this stay. Instead the hotel went ahead refunded the points and charged be almost $400 cash value for the room and refused to take the Marriott Bonvoy points. A scam. If you are a Marriott member and hold a Marriott credit card I would beware booking with this hotel. After attempting to resolve this matter with the hotel (Sabrina) via email she continued to refuse to take the points. They stated this is their policy to take cash value. Not your typical Marriott hotel. Awful customer service.

It's a great hotel located in the center of the Naples. It is the highest building with an amazing…read moreviews of the port of Naples and whole city. Our room was average, bed was kinda firm good for my back. The pillows were comfortable. No complimentary water, no electric water kettle. No coffee nor tea. Just 2 glasses . You need to buy your own. We ate dinner that night the food was ok. The gnocchi with marinara sauce was ok. Main dish was fish and green beans. I like the fish tender and soft to bite. The dessert was way too sweet . . Didn't finished it. The lobby was clean and there was a fresh water available in the reception area. Overall , this hotel is very convenient for those who love to walk around the city. I gave 4 /5 because of the location and views.

Let me start by saying I usually really love NH hotels. They always seem to be overall good and…read moresome are great.... but this NH was a real disappointment. The lobby was clean and nice and the girl at check-in were friendly. But that's where the good ends at the NH Panorama Napoli hotel. Old Dirty and very run down room. Thin old towels that looked like rags No coffee maker or tea pot in the room, no complimentary water in the room. Holes in the walls, peeling wallpaper, spotted walls All these things Give you an overall feeling that they don't care. The bathroom floor was so dirty you can see in the photo how much dirt came off with a quick wipe of the ONE bath towel in the room!! The shower door wouldn't close so I water poor On the floor and looks like it has for a very very long time. Stay clear of this Hotel!!

The original room heating system did not work, so we requested to move rooms. The new room was…read morebetter but a little smaller but more functional. Front desk Emily and Erica are very friendly, helpful, and patient with directions and recommendations. In addition, Emily arranged for the taxi for airport.pick up. Erica packed a snack box for our plane ride. Breakfast consists of hot drinks made to order, cold cut, asstd pastries, fresh frui, s and cereals. Orange juice or pineapple juice is also available. Erica and Emanuela breakfast staff are very accommodating and friendly as well. 5 stars for the breakfast and front desk staff. Minus 1 star for the room cleaning. The room gets cleaned somewhat daily. Sometimes, remnants of hair or trash are found. The refrigerator was leaking and looks like mold started, so it got switched out with another room's.

Cute little hotel near the train station - about a 10 minute walk. In a quiet little piazza…read more Breakfast was on the rooftop with a beautiful view especially if you go during sunrise. Rooms were small (as expected) with a nice clean modern decor. Our shower squirted everywhere but we were too lazy to complain so we put some towels over the showerhead and it solved our issues. Staff was pleasant and we would def recommend staying here.

By far away, one of the best hotel stays I have ever had. From the moment you walk in the door, you…read morefeel extremely welcomed by the staff. The hotel has been newly renovated. The rooms are very quiet, but yet very spacious and have a modern upgrades to them. The hotel itself feels very luxurious. Going up to the terrace for breakfast or in the evening. The views of the city are absolutely incredible. I was fortunate to have a balcony and a view of the city. During breakfast, the owner was making the rounds taking to the guests that were visiting, which was something unique. But just the overall customer centric experience that the hotel provided was absolutely impeccable. The Grand Hotel Parker's is one the oldest hotels in Naples. An is apart of the Small Luxury Hotels of the World. I was able to redeem 4 nights worth of Hyatt points. I cannot say enough about how incredible stay was!

Beautiful hotel with impeccable service…read more Arrived early and was directed to terrace where we enjoyed the gorgeous view with some drinks and snacks. Room is comfortable, concierge service is always helpful and the location is a nice break from the bustle of Naples.

Nice, small, boutique hotel in a very central location of Napoli, just off the south west corner of…read morePiazza Municipio (~10-15 minute walk from the port). The hotel itself takes up the top floors of a building, with the jacuzzi on the very top floor. There is a metro station on the next block from the hotel which is very convenient. The staff was friendly and helpful. The hotel's decor is simple, chic and modern. The room was rather small as was the bathroom, but the jacuzzi shower unit was amazing (our room did not have a tub, we booked a deluxe double room). The toiletries were great but I wished they offered hair conditioner also. The room has a safe and WiFi, as well as a coffee maker and complimentary coffee. They provide robes and slippers. The curtains, when closed, kept the room pretty dark. In the evening, a complimentary dessert was left in the room for our enjoyment, a very nice touch indeed. The bed was comfortable enough, however because we had two beds put together to create one large bed (not our choice) there was an unevenness in the middle of the bed which was annoying. The breakfast, usually served on the rooftop unless it's raining, was rather basic but adequate providing fried and scrambled eggs, cold cuts and cheese, some cereals, bread, yogurt, pastries, fruits, as well as espresso drinks prepared to order. The highlight of the hotel was definitely the rooftop lounging area and jacuzzi. We made it a point to take advantage of this amenity every evening we stayed at this hotel and it was a great way to unwind and relax.

Small. Boutique. Central Naples. This is it…read more The rooms are modern, opulent, & shabby chic. But it works! The sink fixtures in the bath are stunning. Toiletries from Malin + Goetz! There's dessert left for you (in your room) every night. And the 24 hour concierge? Everyone was professional & knowledgeable. But the icing on the cake? The rooftop. Breakfast is served every morning on the roof. A full blown spread of everything & anything you could want. There's eggs & bacon, quiches, smoked salmon & cheeses, tarts, & pastries GALORE. 2 fresh juices, watermelon & cucumber. I LOVED the watermelon. Something about hot summer nights in Naples made me extra thirsty in the mornings. And of course, great coffee & cappuccinos. All this, with A VIEW. A view akin to a Grace Kelly movie. In color. Hot tub too. But being late August, that was not a priority. A romantic, private feeling, winner. It's not so easy to find...but that's what being a hidden gem is all about. 5 stars

We toured Italy over 2 weeks and stayed in 5 different hotels - this was the last one and my…read morefavorite. Lots of history here and throughout the neighborhood. We arrived early and we knew our room would not be ready; we had already planned to explore the area while waiting for our room. They were attentive with holding our luggage and Roberta gave us a map and explained in great detail many options to explore in the area. Close to shops, restaurants, museums, and much to explore. Napoli is very characteristic. Narrow roads, historic buildings, many scooters coming out of nowhere... It was a great adventure for us. Hotel is well maintained throughout. Rooms were great. Breakfast in a beautiful courtyard. Room service was fast and efficient. Bar was attentive with a very nice lounge. Ambiance inside the hotel was pleasant throughout. I would love to visit again.

I had the pleasure of staying here in the summer and it's beautiful! As you can tell from the name,…read morePalazzo Caracciolo is a converted palace and has a stately and lovely inner courtyard. You can almost see horse-drawn carriages pulling up. The hotel has preserved the royal feel of the architecture while giving the inside a completely modern style. There is free internet on a computer on the main floor in a study across the corridor from the lobby, and the main courtyard is next to an indoor modern lounge with a bar for when it's just too hot to sit outside. The rooms are nice, and I really enjoyed just lounging around all the pretty areas near the courtyard, or looking out my window before bed at the courtyard view. The morning breakfast was good and served in the beautiful inner courtyard. As always in Italy, coffee is delicious and the baked goods were a sinful way to wake up. The reception staff was very helpful and polite and so so nice anytime I asked them for anything. They gave me a good map and advice for the best way to get to the best pizza in town:) Location wise, it's about a 12-15 minute walk from the Termini, and with very heavy baggage and tiny, bustling streets full of people and traffic, it can be a little taxing to walk up there in the blistering heat. You could take a taxi if you wanted, but if you have time and a map of the tiny streets, it's not far at all. It's also an easy 10 min walk to some of Napoli's famous pizzerias, including the one from Eat, Pray, Love, called Da Michele. Beware, it is a crazy walk through tiny streets filled with people intent on walking very slowly while they talk very loudly, and scooters coming out of nowhere from round the corner, or buckets being lowered from high windows to people ambling by. Haha but that's Napoli and if you brave it you, you will get to eat delicious pizza (or go wherever it is you're going). While I stayed, they did host a wedding in the courtyard, and because of the wedding there were some disgruntled guests who couldn't get a drink at the bar because there was no barman for for than half an hour. An enterprising American tourist went and got her own just as the barman got back haha and told him not to bother himself in a very efficient way as old ladies do.

Easy to find and a quick walk to the harbor and the busy shopping street. Staff was mostly nice,…read morevery clean hotel. Semi great view. The elevators were very cool and updated. One waitress in the restaurant was very friendly and super helpful. Walls are super thin. Literally could hear everything in all directions at all hours. This included any noise people in the surrounding rooms made, anything in the hallways, and any and all pipes in the walls. Our bed was 2 mattress put together and very springy. Could only assume they were old or cheap. The food for both the over expensive dinner and the breakfast were mediocre and looked and tasted as if it was heated up frozen dinners. The down stairs lounge with pool table and bar never seemed to have a bar tender in it. If you want to play billiards and drink you'd have to go upstairs to get your drink and go back down to play. Also one last side note, hotel summary advertised a view of Mt. Vesuvius. You can see it, but with a giant building smack dab in the middle of it.

My wife and I had to book a day before arriving at the Grand Hotel Oriente due to us missing our…read moreflight and having to cancel some of our previous plans. However, upon arriving at the hotel, we realized that I had booked for the date after when we actually arrived. Nevertheless, the receptionist was very accommodating, and was easily able to get us in that night. The hotel was very clean, the elevator and electronics are all very new, and the staff very friendly. All the receptionists we talked to speak pretty good to very good English, and were helpful each time we needed it. One of the receptionists wore a "crossed keys" pin on his lapel, which I didn't catch at the time but now realize it is a reference to one of my favorite movies, "The Grand Budapest Hotel." The hotel itself is about 20 minutes away from the nearby ports, which my wife and I walked to regularly to go to Capri and also to meet our tour guide to go to Pompeii, and the hotel is about 1 minute from the subway which we never used. Shopping and restaurants are on the next major street, within walking distance. Overall it was pleasant to stay at Hotel Oriente, especially since my wife and I agreed that some of the Italian locals can be quite rude, but the hotel staff was very nice.

Great hotel for people on a budget and small group! A friend and I stayed in a room with a full bed…read moreand a bathroom inside and it was super comfortable and clean. The hotel is a little hard to find especially at night so make sure you look for the green gate on your left as you walk up Via Mezzocanone. The receptionists were very helpful and nice every time we asked for assistance. It's also close to the port and some main attractions which is a big plus. I would definitely stay in this hotel again if I come back to Napoli.

Tried to charge double when I arrived. Not reliable would not recommend. The building isn't super…read moreconvenient and it feels low rent. As I said the reservation system is for show so just give it a miss