Location was great, but it was the worst service experience I've ever had at any hotel in my entire life. I was staying at this hotel In July 2016 as part of a Globus bus tour of Southern Italy. This was the first stop on our tour down to Sicily. The showers in the room consisted of 2 sliding glass doors. As I was getting out of the shower, the sliding glass door must have been off it's track because I barely used any pressure and the entire glass door shattered all over me when I tried to slide it open. Blood was everywhere, but thankfully it was safety glass and there were no large shards of glass and it was mostly shallow cuts with small pieces of glass in me. The ambulance came, but I did not want to start my vacation in Italy by going to the hospital and ruining my night, so I denied service and picked out the glass myself with tweezers. The next say I spoke with the hotel manager (his name was Salvatore Chiolo). He essentially accused me of breaking the glass door on purpose, and said that he should charge me for the repairs. I had never been so insulted and angry. He also said there was no refund he could give me because it was part of the tour. I have since written a letter to Globus and asked that they no longer use this hotel. Horrible customer service as I felt that they were extremely insulting. I still have scars on my hand and legs as a lasting memory of this painfully frustrating day. read more