Stayed at the O Henry for a few nights and really appreciated the character, ambiance and how the…read morestaff cares about their guests. What an amazing place to stay. The wood paneling, tapestries in the lobby are amazing. While I didn't experience the afternoon tea I walked through the lobby when it was in full bloom and it looked tremendous. I would absolutely come back to the O Henry and highly recommend the experience.

My wife and I stayed one night in a king suite as a halfway stop on a drive to Virginia, and there…read moreis a lot to love about this place. The lobby is a beautiful turn-of-the-century throwback, complete with afternoon tea, and the suite itself is enormous. The real standout is the people. The entire staff was warm and attentive, and the bellman gave us that true five-star welcome that so many hotels have forgotten. This team clearly cares about their guests. Unfortunately, the room itself did not live up to the price point, which was around $600 a night for our suite. The furniture is dated, which I could accept as part of the charm, but the jets in the tub did not work, and that was a real disappointment since a great soaking tub is one of my wife's favorite things about a hotel like this. The bigger issue was the AC unit, which made loud noises all night and slammed on and off so hard it sounded like someone was coming through the wall. Neither of us slept well. I raised it with the front desk and they were gracious and offered to make it right and they comp the entire stay. Not necessary, but outstanding customer service! I'm genuinely glad we experienced this unique property once, and I hope the maintenance catches up to the hospitality, because the team here deserves it. At this rate, though, we won't be back.

Good evening, fellow Yelpers! It's your favorite critic again with another tantalizing insight to…read moreyet another business. Drury Inn & Suites, located in Greensboro, North Carolina, is incredible, to say the least! "Travel work" is what has brought me to this area ( just in case you're wondering, lol). Using my #1 go-to *Yelp*, I searched for lodging accommodations for 2 nights. After reading reviews of different establishments for about 20-25 mins, my mind was set on Drury Inn & Suites. I have lodged with Drury before (for the most part, I knew what I was getting into, lol), but this was different. Check-in didn't take 10 mins. The receptionist was friendly & super informative (always a plus), with what was offered "free" in addition to my stay. Happy hour specials (2 complimentary drinks), hot breakfast, afternoon snacks/meal (called *kickback*) 5:30pm-7:00pm, was the icing on the cake. Super affordable, luxurious & spacious rooms, adequate parking, superb customer service, & indoor pool, what more could you want? It's a travelers dream! So, if you're ever in the area or in need of a getaway, this could satisfy your craving. With restaurants and shopping within walking or a short drive, paradise - minus being rich, lol. Come see for yourself, & I sincerely hope your experience was as memorable & noteworthy as mine

You can stay at a much cleaner and upgraded property at the price this place was charging. The…read moreonly positive thing I can say is that the bed was comfortable and the parking was free. For $150 a night I expected something with nicer furnishings, clean carpets, and spaces that looked like they were maintained well. The room didn't have any USB charge ports so if you don't have an adapter, you're out of luck. Employees were friendly but that doesn't matter much to me if I'm in a room with carpet that has a ton of, what I hope to be, grape juice stains.

We arrived and were pleasantly surprised to find out they had upgraded us to a suite. The person…read moreworking the front said they were not sure if the room was ready and we had to wait a few minutes. No big deal. We arrived in our room and it smelled like someone had just dropped a big one in the bathroom. We were going to a concert and were leaving soon so we figured it would be gone by the time we were back. We were wrong, it still smelled when we got back. It was so late and we were tired we did not bother to try to get another room. Other than that I don't really have any complaints. The room was clean, the bed was comfortable, breakfast was better than most hotels. I would stay here again if I'm ever in the area for a concert.

Really amazing and new hotel. I really enjoyed the quiet hotel. They do accept animals. The suite…read moreis nice because it has a desk and couch/hidden bed. Very clean bathrooms and closet space. Microwave/fridge and sink.

Omg the staff was amazing from the front desk to the kitchen and the bar. I loved how the hotel…read morestaff really made you feel at home and special at the same time. Great Job!!! The space feels safe, all exterior doors require a key. The entire hotel and rooms are clean. The only small issued I found may have to do with the weekend of dance competition, soccer tournament and concert goers. The breakfast lobby did not have enough tables for all the breakfast guests.

The hotel is nice, but if you are a light sleeper, this might not be the one. Each time a train…read morewent by we knew because it blew its horn. The hotel does place earplugs in each room (complimentary). But I don't do earplugs. There was also outside activities that we could hear (second floor). Otherwise clean spacious rooms. Nice breakfast selections, pool, within walking distance to restaurants. And good customer service. Hotel Bar (drinks only)

We love coming here to get away! Elegant hotel in Greensboro with the awesome Printworks Bistro…read moreattached. They have a nice outdoor pool for the summer and other amenities. And we live just down the street!

I don't usual Yelp hotels but I couldn't leave without says that this place was AMAZING! Every…read moresingle employee was so kind and considerate. The room was beautiful. Bed was very comfortable. Hotel is near wonderful restaurants not to mention has its own Fantastic restaurant right on the site. I didn't see a lot of Greensboro for these two working days but this place makes me wanna take another trip back soon. I would never stay anywhere but here. Loved it.

Third year in a row visiting this hotel. Doubt I'll stay here again…read more Always considered it a favorite but no more. Room was really dirty and that is unacceptable. Bed is so lumpy, my back almost went out. There is only one phone charger outlet that works and that is in the bathroom. Door lock sticks and is very difficult to open. Two tv channels FOX and CNN. Restaurants are excellent.

I booked a three-night stay in Greensboro using my party's group discount code while attending a…read moregraduation. Due to a flight delay, I missed my connecting flight and was rebooked for the following morning, causing me to miss my first night at the hotel. When I called, I learned I had already been charged for the first night and that my entire reservation had been canceled. I requested to be rebooked using the group rate, but the hotel denied my request, so I stayed elsewhere instead. Later, a front desk employee agreed to refund the first night since the missed stay was due to circumstances beyond my control and canceling the entire reservation made little sense. However, the refund was never processed. When I followed up, the hotel refused to honor it because I could not provide the employee's name. I would have understood being charged for the first night if I had been allowed to keep my reservation, but charging me and canceling the entire stay was unacceptable. Unfortunately, based on this experience and the poor customer service I received, I cannot recommend this hotel.

Stayed here by group suggestions; my initial is 2 stars, given the front desk got me my mini fridge…read moreI'm adding 1 more star. Upon checking in to our room we found out that there is no fridge in our room and made a complaint. The moment receptionist said only higher up floors have a mini fridge due to some shortages and group event. I told her that we are apart of the group and I'm in 7th floor out of their 12 floors. The following day I got a chat and I voiced my complaint and I got my mini fridge. It shouldn't be like this - to be a Karen. Plus one of our bed was soaked with moisture, at first thinking my kids spilled some water. But it's the bed was soaked prior to our stay. Had them changed the bed sheets and my wife has to use the hair dryer to get it dry. Plus the lobby has no air conditioning. It seems like some people have the same problem prior.

Nice hotel staff. They offer you a warm chocolate oatmeal cookie when you check in. They also have…read moregluten free packaged cookie options too. No complimentary continental breakfasts but is a room service restaurant, big pool no hot tub, water bottle refill stations, coffee in morning, gym that has a variety of equipment.

Very nice location, easy access to the Coliseum (IMHO still drive there & park, but if you're ok…read morewith a 20 min walk it's certainly walking distance if the weather is nice!). They've done a great job keeping up the property, hallways have some dated carpet & wallpaper - but our room seemed like it had been updated (not 'recent' but better than 20-year old carpet!). Everything was clean and the linens were GREAT - I wish I could buy some they were so nice, not what I expected at a 'regular' Holiday Inn location! Staff was great, handled the busy rush of those checking in before a concert really well. Overall I'd easily return here if in the GBO area!

I wish I could give more stars. This Holiday Inn is fantastic!! Super clean, every inch of the…read morehotel!! friendly Staff from Judy at the front desk to the Manager KIm. The whole Staff is exceptional. Fantastic customer service, The rooms were excellent, the beds and bed pillows are amazing!! We slept sooooooo good. I highly recommend this hotel. I can't say enough good things about our stay! We will be back!!

Dom was absolutely amazing! He went above and beyond to make sure that my stay was very special. He…read morewas so friendly and so attentive I never imagined that I would actually like or feel comfortable at Homewood suites. He is the reason that I would be coming back to this location. You are very fortunate to have him. He is a gem! He sets the bar really high for the rest of the employees! He is definitely do for a promotion, in my opinion!

Some friends and I stayed here for a couple nights because we were attending GHOE activities at NC…read moreA&T. The hotel is maintained very well. It is clean, smells good, and the rooms are spacious. They offer a decent complementary hot and continental breakfast as well as areas to do business, etc. All hotel staff was very professional and friendly. There was one issue that I had with this hotel. On Friday, October 28th, the fire alarm went off throughout the hotel. It lasted for probably around 30 minutes or so. There was no communication or any staff members on the floors instructing guests on what to do. We were all very confused and didn't know if this was a test alarm or if we needed to evacuate the building. There were never any instructions for us to evacuate our rooms. I decided to leave the room and go out of the building because the alarm kept going off and no one was saying anything. As I took the stairs from the fourth floor down to the first floor, there was a strong smell of what seemed like rubber burning. It was only when I got to the first floor that I went and asked one of the staff what was going on and she said that someone put something in the microwave that wasn't supposed to be in the microwave and triggered the fire alarm. At that time, two firemen entered the building to go and evaluate the situation. This was handled poorly. Guests should have received communication on the expectations regarding that fire alarm. Had this been a different situation with a real fire, this lack of communication could've had a detrimental effect on the guests. Other than that situation with the fire alarm, I really enjoyed my stay at this hotel. It is a really good hotel. I rated it as a three solely because of the issue with the fire alarm.

The Biltmore was a good stay for us overall. There are good and also challenging components, and…read moreit's important to be informed before you stay. Let's start with the good: The hotel team are friendly and thoughtful. The Manager, Brian, even allocated a dining room to me to take a long meeting, which was just awesome. Rooms are clean, and the hotel is charming. They are clearly leaning in on the old school vibe, and we were digging it. Considerations: The old elevator is super cool and vintage, but we took it only when required with luggage. Neat experience but made me nervous every time I used it. YMMV on this one! The hotel could use some upgrades and modernization which would mix old with new: Many switches with no connected lights, upgrade of in room phones and rework of electrical outlet options. The back steps are a bit steep, but it was not at all a problem for me and my husband on the 2nd floor. Finally, the location is terrific. Greensboro is not large, and staying downtown gives you access to all the areas. Biltmore is in an awesome spot. Try Natty Greeen's and Cheesecakes by Alex! They're literally around the corner. In summary: The hotel could use some freshening but it is super clean. The staff and vibe is very cool, and location is pretty great overall (down the block from Natty Greene's!).

The Biltmore Hotel is utterly charming, from the kind folks waiting for you at reception to the…read morerooms that are carefully designed to make you feel like you've stepped back in time. And I implore the powers that be to keep that old elevator as is! Everything in our life does not have to be modernized. One stays here for the old world quaintness. My room contained a lovely four poster bed, wall full of windows and antique furnishings, as well as more modern amenities like a flat screen TV and coffee maker. The best part, though, is the fact that the location of this hotel is right where you want to be, steps away from all the food, coffee and bars on S Elm and a two block walk to Amtrak. There's a wine hour (and the gal at the front desk even offered to bring some out after I missed it) as well as breakfast (also missed that). I can't imagine staying elsewhere when in Greensboro.