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    Hotel Derek

    2.1 (598 reviews)

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    King room
    Janine H.

    Yelp, I'm officially asking you to allow us to leave ZERO stars. Now for my review...online this hotel looks amazing! Even in person it's ascetically pleasing. But one you settle in you'll soon notice it's all a facade. From phones that don't work, to broken blinds, to a leaking shower, to blown fuses that take out the power in the bathroom and rough towels with the hair of previous guests, just disappointing. Every time I left the hotel and came back I noticed the lobby smelled like gas which was a little concerning. My room smelled like velveeta shells and cheese on the second day. I was really hoping to refer this hotel to future clients traveling to Houston area but I would never. So let's see, since I have to give one star, what I can say for that....great location.

    Disappointed they are not what they use to be
    Jade G.

    Well, Houston is home and I'm in town for business. Let me say this used to be one of the class is most well respected hotels in Houston. I booked my reservations here, hoping to be close to the galleria, and upon my initial check-in I was definitely disappointed this hotel is not what it used to be! Let's get into it! So let's get started we all know that early check-in is never guaranteed at any specific hotel , however, on this particular day, I had been up for more than 24 hours I had just landed in arrive to the hotel around 11:30am. I had requested an early check in and was met with people lounging all over the furniture in the lobby, because everyone was waiting for a room. There was no specific details, but it was clear that it was going to be after 3 PM before we could even begin to move on the waitlist and I was number 34! I will say the front desk attendant was very kind and receptive. I was frustrated. I was extremely exhausted and she managed to get me pushed up a little bit early. With that being said, when I checked into the room, I was disappointed to see the poor condition that the room was in as you can see in the photos Wallpaper was torn. The desk was clearly dirty. There was still hair on the bathroom sink, and I also could not get the air conditioning turned off as it was set on 60 in the heat would not come on. I was desperate to lay down and get some sleep maintenance. Did arrive about 30 minutes later and got things fixed but it's just a very frustrating check in. It's disappointing when you come to a hotel of this caliber and they don't even have a comforter on the bed just a blanket in the closet . The pillows were hard and uncomfortable. The room filled have cleaned and it just wasn't a very pleasing aesthetic. Breakfast is included went down for breakfast the next morning, and it is served in a Buffay style . Everything on the Buffay was cold the potatoes were cold. The bacon was greasy and cold. The eggs were over scrambled in the toast sitting in the warmer was anything but warm. again, I have thrown many events at this hotel, and the wear and tear and lack of details is very apparent . Well, their prices are still very reasonable. I could not in good faith recommend this hotel to anyone and management should take a really hard look at the aesthetics of the room and the quality of the amenities being offered. If I could have canceled my reservation and moved to another hotel, I would have definitely chosen another location especially being here for business. This is not a comfortable stay.

    Empty hotel
    Tiffany M.

    Ugh, didn't want to leave the 1 star. DO NOT STAY HERE, IT IS NOT UPSCALE. First of all, I chose to self park. You have to walk on the streets and pass a public bus stop to get into the hotel if you self park without a hotel key. I booked the PENTHOUSE suite for a valentine's staycation. Check in is at 4pm, which is late enough. Tell me why the room wasn't ready?! The front desk told me 30 mins.... An hour later and they couldn't find housekeeping and I'm still in the lobby with luggage. Naturally, I asked for late checkout bc the room wasn't ready on time. The front desk told me I'd have to ask in the morning, it's not guaranteed. For the price I'm paying, y'all need to do something. I only wanted to get into a room and change for my dinner reservations. I asked about this package that included late checkout, cupcakes and champagne for $65 that was in my confirmation email. I was told I had to book that in advance. An hour and fifteen minutes later, I asked to cancel my reservation. I saw all walks of life checking in during this time. Sketchy looking folks piling in with pajamas and no hair combed. Nobody looking like we're at an upscale boutique hotel. I'm clutching my luggage at this point. Front desk workers are by no means helpful. By no means man. Sitting up there trying to call housekeeping for 20 minutes... girl get up and go find somebody!! Do you know the nightly rate of the penthouse suite?! Let me speak to Derek himself bc this ain't it. I got up out of there and ran for my life. No organization, no customer service, no security. You can save a ton of money by switching to another hotel lol I chose a Hilton property instead for the weekend with no issues. Hotel Derek wasn't trendy, nor upscale. Never again for me. My reservation number was 57076SE249668 and i better not see Derek's name on my statement.

    Artwork on the floor
    Kimberly C.

    As a hotel snob, I expect the best when a hotel boasts they're the best. This one fell a bit short. The rooms are fun, but could use some updating. The doors are scraped up and need to be stripped and repainted. The shower needs to be re caulked. The bathroom has rust in the ceiling, the furniture is dated. Art work isn't hanging up, instead it's sitting in the hallways. We had neighbors last night who were obnoxiously loud beginning around 4 am-the woman was either having the absolute best sex of her life or she was simply acting like it. We heard bodies slapping, banging on the wall, and a woman screaming and moaning over the course of two hours.

    Looks very random of stuff that was placed there ???  I know it is suppose to be the "free coffee"
    Bee V.

    Wish I could leave 1/2 star or no star!!! This is not a good place to stay! Room we stayed in I very below standard! Not worth the money we spent. Everything in the room is outdated. See pics below. We only even stayed one horrible night. And we went to the parking garage people were smoking pot....dont get me wrong I am ok with it but why not in the privacy of your own home anyways....when we went to leave the pic below will show you what we arrived to!!!!! SERIOUSLY PEOPLE SHOW SOME CONSIDERATION!!!!

    Adam P.

    This hotel looks nice from outside but rooms are dated. Shower didn't work well. Doors didn't close well. The bar was nice. Watch your charges!!! I stayed a night. The bartender was nice. I didn't use the pool or have breakfast. There were some decent places to walk to. I also didn't have a vehicle and I am glad. If I go back to Houston I would stay elsewhere!

    Mike B.

    Everything closes at 10pm, but they won't tell you that until you check in. Good luck getting any help for anything after that...

    Decor in the lobby
    Consuelo I.

    I needed a local getaway for major self-care. I chose the Hotel Derek because of its proximity to 610 and the galleria area. It is conveniently located on Westheimer road. Self and valet parking available. Good customer service. Comfortable rooms, beds and pillows. Excellent stay so far.

    Dirty in stuff was coming out
    Jeff S.

    Bad hotel spell weeds on all the floor it's not a 4 star hotel over charge place room is like a 2 star hotel Lobby looks good only. 1- ac vent dirty 2- broken fixtures 3- Bathrooms Nasty Front desk don't care at all Trash place Outlet plate was broken I got shocked Please don't go with your kids there spell weed and No customer service and dirty Filthy bathroom and room Houston police please go there Is prostitution and pimps In lobby please don't go there with your kids

    Table next to bed not cleaned with some residue on it.

    First off I think I have over 100+ stays over at this hotel since 2018 but have not been in the last 4 years since Covid. Upon arrival to check in, I was met with the most rude employee. I told him the front desk employees that I did not pay for the room and he was still trying to charge me for the room . After I showed him multiple times he finally just asked for a credit card for incidentals with a severe attitude. I had to confront him about this because it struck me off guard and asked him why he was giving me an attitude for no apparent reason. All I said was I did not pay for the room lol During this period he belched three times and sucked his teeth. Definitely not hospitality in anyway. Figuring that this hotel has such low standards at the front as the face of their business, I decided to do a check of the room where it is absolutely disgusting. Sadly it matched the level of care at the front desk. There are Bodily secretions that are showing up with my UV light all around the bed frame, ( see pics below) stains on the sheets, as well as residue on all the surfaces. The only place that looks decent is the bathroom, Nothing came up with the UV light. I'm saddened by this because This was one of my favorite hotels in Houston. They have lost all hospitality at the front and cleanliness is at a zero. I highly recommend you go with a bigger chain that has more standards and more accountability for their employees.

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    Love it. So modern. Very reasonable rate. Friendliest staff. Great accommodations. Perfect area.

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    Page 3 of 15

    Ask the Community - Hotel Derek

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    Hotel ZaZa Houston Museum District - Hotel Zaza Houston Museum District | Poolside

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    PSA: RECORD A VIDEO OF THE MINIBAR UPON YOUR ARRIVAL (and any interactions with it)! Updating my…read morereview from 5 to 4 because I later received an $8.85 charge for the minibar?! I never took anything-- I have my reusable water bottle. I saw other reviews about being wrongfully charged but thought it didn't happen to me when I simply stored a sandwich... Welp... I called the front desk and they had the gall to claim I took a water bottle. Luckily I took 4 time-stamped videos of the minibar AND snacks upon arrival and departure that show that nothing was moved. And almost $9 for water... Das crazy When I corrected the front desk, they folded immediately and said they'd refund me. But I can't imagine how many people were unknowingly charged for something they didn't take. Kind of scummy if you ask me! --- Incredible price for a 2-night stay. I chose Hotel ZaZa for my work trip and came away wholly impressed. If it weren't for my schedule, I would've loved to stay a week and enjoyed their amenities to the fullest...! Bold, flashy, almost-campy decor. I love a hotel with personality ^_^ My room was no different. Patterns and colors everywhere. It was as comfortable as it was eclectic. PROS: - Very quiet. And dark. Excellent insulation all around - Extremely clean and tidy. Housekeeping is thorough - Updated and plentiful outlets near the bed - Strong water pressure in the shower. Adored the the shower products-- light, herbal spa scents, didn't irritate my sensitive skin :3 - Comfortable bed & sheets. I slept like a log - 12 PM checkout by default - Friendly and responsive staff whenever I was in touch with the front desk CONS: - The mini fridge was stocked to the gills with alcohol (not complimentary, ofc). Convenient if you wanted that, but I needed space for my leftovers lol - No microwave, can be requested tho - TV has a red light that doesn't turn off at night (???) But the cons are really negligible. I didn't have a chance to check out their fitness area, pool, or spa-- making it a goal to try them my next visit. Overall felt quite luxurious, what I'd expect of a boutique hotel. I most definitely would recommend.

    Everything went well and beyond any expectations! Service was top notch from the minute we pulled…read moreinto valet to the minute we drove out to head home! Front desk 5 stars and the room was sweet and everything a boutique hotel should be! We had direct access to the poll from our room patio which was delightful!! We enjoyed breakfast before leaving at Zaza's Monarch restaurant and Julia, our server, was insightful and very helpful! Food was great and we will be back to stay again!!

    Embassy Suites by Hilton Houston Downtown Convention Center - Meeting Room

    Embassy Suites by Hilton Houston Downtown Convention Center

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    This hotel had A LOT of pros (and only a few cons), but overall, we had a wonderful stay…read more For starters, it's walking distance to several downtown hotspots. Not once did we feel uneasy (and we live in the Houston area - did a staycation for my husband's birthday). A few years ago, it would be a different story. There are a few homeless in the general area, but they aren't disruptive. We stayed in room 705, complete with a city view. It was quiet and lovely. I wish the rooms had a full-size fridge and cooking area, but for downtown, the suites are just as big as a studio apartment. There's space-themed decor throughout the hotel. I found the valet pricing to be a bit steep, and unfortunately, I have reason to believe two pairs of sunglasses were stolen from my vehicle. (I realize they should have been put in my purse immediately after use, but it slipped my mind, and out of habit, I put them in the console.) Regardless, it's frustrating. It also took 10-15 minutes for valet to pull our car around, so that's something to keep in mind. The evening reception was nice, especially with the two drinks/person/night. We had chips and queso, though they had a few other offerings. Make sure you get the card at the front desk. The front desk staff will also try to sell you on destinations for a cheap rate. I'm not sure when this became a thing, but instead of telling us about the evening reception and breakfast, they tried selling us on a stay in Chicago. I really just wanted to go to our room since I did everything on the app. We also found the breakfast to be worth every penny to stay in this hotel. I can't have gluten, and there isn't any GF bread. I had eggs, potatoes, grits, and coffee. There were cereal, fruit, yogurt, and waffle-making options as well. I appreciated the coffee bar having various syrups. The hotel was extremely accessible for those with disabilities/handicaps. We saw several people in wheelchairs or with assistance. Hearsay on the Green is inside the hotel, and the food is priced well for what you get (and it's excellent). If you DoorDash, the Dasher has to leave your food/items at the front desk. They are not permitted to go up to guest rooms. The rooftop pool and hot tub offer views of the city and Toyota Center (excellent people watching). Overall, I'd stay again (but I'd ensure I brought my cheap sunglasses and not my Maui Jims).

    We do conventions twice a year at the George r brown. And really this is the only place to say…read more It's spacious, the beds are comfy, room is always spotless. When we ask they provide a crib for us that they bring up to our room. It's a 3min walk to the convention center. The fridge works a bit too well and freezes my son's milk and our food, which does cayse some waste, they do have a microwave in room which is nice. Couch is a pull out bed if needed. They provide a free breakfast buffet with a omlett bar. Food is always hot and fresh, they have staff manning it and serving it on ur plate to expedite the line amd for sanitation reasons. The eggs could be better they have a chalky taste. But the bacon and potatoes more than make up for that. Staff is always warm and welcoming, making sure everything is OK. There is a reason we keep coming back

    Marriott Marquis Houston - Elevate your experience with resort like amenities, six restaurants and bars, Pure Spa and more

    Marriott Marquis Houston

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    I had an amazing experience at the Marriott Marquis Houston! This hotel is beautiful, modern, and…read moredefinitely has a luxury feel from the moment you walk in. The location is also perfect if you're visiting downtown Houston, with plenty of restaurants, entertainment, and attractions nearby. One of the biggest highlights of the hotel is definitely the rooftop pool area. The Texas-shaped lazy river is such a unique touch and makes the hotel feel like a vacation destination all on its own. It's a great place to relax, enjoy the Houston skyline, and have some fun without even leaving the property. The hotel itself was clean and well maintained, and the common areas were spacious and beautiful. My room was comfortable and had everything I needed for an enjoyable stay. The staff was also friendly, welcoming, and helpful throughout my visit, which made the experience even better. There are several places inside the hotel to grab food or drinks, which is really convenient. Overall, I had a wonderful stay at the Marriott Marquis Houston and would absolutely stay here again. Between the location, beautiful property, great service, and incredible rooftop pool, this hotel is definitely worth experiencing!

    One of my favorite places in Houston! I've never had an issue with this hotel…read more The customer service is immaculate, the rooms are clean, there are several food options to enjoy that are within the hotel or that are nearby (walking distance). My favorite amenity that draws me to the Marriott Marquis is the Texas-shaped lazy river, their pool and jacuzzi. Near the pool, there are endless pool chairs and cabanas (available to rent) for people to choose from which is helpful. There is a bar and restaurant available near the pool and sometimes there is live music playing which are great perks as well. Other amenities are their fitness center and the spa which are also on the same level as the pool (level 6) so everything is close range to each other. Whether you are looking for a venue to host a conference or a luxurious place for a vacation (or even staycation), I highly recommend this hotel.

    Homewood Suites by Hilton Houston Downtown Convention Center - Guest room

    Homewood Suites by Hilton Houston Downtown Convention Center

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    Great location for this hotel, right in downtown was easy access to walk or catch a ride share…read morethroughout the city. Stayed for two nights and had a room with two beds and a king. The two beds had a separate bedroom which was great for those in different sleep schedules. Our rooms were on the 4th floor and def get the city noise. There was an Astros game too so the fireworks Friday evening caught us off guard. Each room had a fully equipped kitchen so you could easily grab some snacks or easy items to cook. Their morning breakfast is amazing with soooo many options. 8, that's right 8 waffle irons! I've never seen so many. The breakfast space is nicely laid out and there is decent seating. Coffee was also a crowd pleaser. We don't have housekeeping service so I can't speak on that. The day we arrived their digital keys were having issues so to a system issue so ended up going old school with standard keys. The next day it was fixed. Not sure what happened at the pool as the first morning there was drained but was refilled an open to guests in the evening.

    This was the best Homewood Suites that our family has stayed at. The staff all around were great,…read moreand we always felt welcomed every time we returned to the property. Our room had plenty of space, with a king sized bed, sleeper sofa, kitchenette, and table for remote work. We had a fantastic view of the city, including Daikin Park. The complimentary breakfast was also one of the best hotel breakfasts we've ever had. We didn't have a rental car because everywhere we needed to go was just a short walk away. I highly recommend this property, and definitely want to stay here the next time I return to the Convention Center area.

    Best Western Plus Downtown Inn & Suites - Lobby

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    I booked this room just a few days before we arrived. The king suite was actually cheaper than a…read morestandard room with two queen beds. The King Suite was very large. There was a lot of open space in addition to the king bed and the living room area. Even though it was February, it was actually quite warm and humid inside the room. We had recently experienced temperatures in the teens in Dallas, so being in a room with the temperature in the mid 70s, seemed unbearably hot. We had to find the A/C and turn the temperature down a few degrees. The hotel is located near the arts district where we were planning to spend our Saturday. The earliest we could checkin was 3pm, so we spent our day visiting the city and just left our luggage in the car. Checkin was super easy since we already had a reservation. Parking was included. The property has a fence around it, so the parking felt relatively secure. It was also well lit. The spots in the front were mostly taken, but you could drive around to the back of the building and easily find a space. The hotel has an elevator, but it is very slow. We used the stairs quite a bit, but found the elevator useful for carrying our bags upstairs. The view was limited and not very appealing, but the building only has about three floors. Amenities like a pool, gym, and laundry facility were also available at no added charge. The Wifi name and password were printed on the room key to make it easy to connect. Breakfast was included. The breakfast area had several tables. the meal is buffet style. They do have hot items like scrambled eggs, sausage, and breakfast tacos. You can make a waffle or toast bread or a bagel. Cold items like juice, yogurt, cereal are also an option. Two staff members were there making sure food was readily available and that things were kept clean. There were a few items that bothered me about this particular hotel. One, there was no TV reception in my room. I couldn't believe there weren't any channels, not even local channels! I was also annoyed that the bathroom sink was not draining properly. My husband had to play with it to get it to drain at all, and even then, it took a very long time for the water in the sink to empty after washing my hands or brushing my teeth. Lastly, the light switch at the entrance of the room only controlled the lighting in the entryway. I had to go around and turn on individual lights to feel like it wasn't so dark. These were minor inconveniences, but for the price, I would have expected these not to be an issue at all. The staff at the front desk were very pleasant and went out of their way to help me. On the day of our departure, my husband wasn't feeling well. They provided me with some bottled water as well as a Sprite to help his stomach. I was so touched by this offer. I wouldn't hesitate to stay here again. We both got a good night's sleep.

    Convenient downtown location. The room was somewhat dated but clean, though the carpet had an old…read moreodor. Check-in on 12/28/25 around 4 pm felt odd and unprofessional. Basic information like parking ($20/night), amenities, and breakfast was not informed unless we asked. We were placed on the first floor, first room by the elevator, gym, and kitchen even though the hotel appeared half occupied at best. We could hear conversations by the elevator, and a strong bacon smell filled our room every morning, which was very unpleasant since I don't eat meat. The side door from the rear parking didn't work initially, forcing us to walk around the building in freezing weather. When reported, the same receptionist was dismissive, saying no one informed her. Despite the convenient location, this was quite an unpleasant stay and we will not return!

    The St. Regis Houston by Marriott

    The St. Regis Houston by Marriott

    (183 reviews)

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    Review is for Afternoon tea: There was a 7 min wait to get in but once in, you are getting by staff…read moreand led to your table. I would say the decor is very old fashion lounge with there being a mix of table with chairs or chairs paired with a couch. Our server seemed very nice but a bit new as she could not tell me if one of the teas was decaf right away. Also, I made a note that I could not have tuna but they took this as I could not have fish so they gave me two chicken salad sandwiches instead of the salmon even though I had stated on the phone salmon was fine. She also could not describe one of the desserts but overall she was very pleasant. The amuse bouche was - interesting ( a strawberry with cream cheese) I didn't hate or love it. I didn't think the cream cheese added anything tbh. We had one dessert on the table waiting for us before we said down - a English parfait that had a white chocolate mouse, cake, and fruit. I loved it although it was a bit strange to have dessert already sitting at your table before you got your sandwiches but I am a dessert first girl so didn't matter to me other than it was constantly calling my name. You don't get to choose your tea and the two tea options are both black which is a lot of caffeine. The sandwiches themselves come across as unassuming but they are great and very filling. Each one has a different bread which was cool. Although not a fan of cucumber, the bread was milky and so soft. All the sandwiches were fantastic. Honestly, I was so full from the tea and sandwiches, I took the desserts home. One big misstep in service was the server forgetting to serve the second tea. I had to ask for it and by the time we got it, we were tea'ed out. You are gifted a box of macarons at the end - we almost left ours but our server ran and got us in time. I definitely had a great time, there were small incidents that stopped it from being 5 stars. Paying 79 dollars for tea is a bit pricy so I would expect a bit more precision and maybe more choice in tea?

    Afternoon tea is always a delight! A variety of teas are served with various sandwiches. That is…read morefollowed by a scone with clotted cream and jam. The grand finale is a plate of three pastries - a fruit tart, a fruit custard pie (mango?) and a large decadent chocolate ball with gold leaf. Harp music adds to the ambience and the service is top notch. Treat yourself!

    The Lancaster Hotel - Street view

    The Lancaster Hotel

    (201 reviews)

    $$$

    Downtown, Fourth Ward

    A Masterclass in Hospitality -- Our New Favorite Hotel! I…read moredon't even know where to begin with how exceptional our stay at The Lancaster Hotel in downtown Houston was. From the moment we arrived until the second we left, we were treated like royalty. The heart of this hotel is truly its staff--by the end of our trip, we felt like we had made genuine friendships and truly became part of the hotel family. The flawless service started at the door with Sam, who welcomed us with the most cheerful and polite attitude. At the front desk, Kevin made absolute magic happen. He quickly coordinated with housekeeping to get us into a room for a very early check-in, and he was incredibly personable and fun to visit with. Kevin also rushed to our aid with a first-aid kit when my son had a little fall, showing just how deeply they care about their guests. The incredible service extended everywhere. The bartenders are masters of their craft--extremely knowledgeable and brilliant at making you feel special the second you sit at the bar. We even crossed paths with the owner in the elevator; he went completely out of his way to welcome us and ensure our stay was pleasant. He is such a warm, thoughtful gentleman, and his hospitality clearly sets the standard for the entire hotel. Late one night, the hotel manager performed another absolute miracle--since the rooms feature a sleek, drawer-style fridge, she found a separate place to securely store our three bulky takeout bags from dinner. Housekeeping was equally attentive, keeping our room immaculate, cozy, and flawlessly stocked with complimentary snacks and drinks. Beyond the unparalleled service, the location is beyond perfect for exploring downtown Houston, with tons of restaurants and theaters within walking distance. Parking is a breeze with their back lot and two neighboring garages. Before you check out, do yourself a favor and purchase one of their signature scent candles at the desk--it smells absolutely dreamy and brings the hotel's luxury vibe right into your home. We have officially found our new favorite hotel and cannot wait to return!

    went to afternoon tea here. the service is amazing. very attentive and friendly. the ambiance is…read morevery upscale. the food is wonderful. and they are special that you get to try as many teas as you want. most places just let you pick one. you really get your moneys worth here.

    Hotel Derek - hotels - Updated September 2026

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