I've gone to Mexico A LOT but have not yet ventured into Tulum until stumbling across the Conrad…read more From pictures alone, I was so excited to just unplug and relax. I was so excited for the Conrad's "wellness" aesthetic. When arriving at the Cancun airport, our transportation we booked through the hotel (for an additional fee) was there and ready to take us on the long drive to Tulum. The car service was excellent. When arriving at the resort, we were greeted by a group of staff. They quickly got our bags, and shuttled us off to the Ceiba Club (an upgraded option). The Ceiba Club upgrade offered unlimited drinks, breakfast, lunch, and dinner from the club during the day. You were unable to take any food or drinks out of the club. You also had a specific Ceiba room which was gorgeous, and focused on wellness. The check-in process went by quickly. They do offer an all-inclusive drink and dining option for $250/person/day. We opted not to do it because we didn't think we would be eating and drinking $500/day between the two of us, and we were correct! But it's definitely possible to spend that much with all of the incredible dining options! One minor issue we had throughout the resort was the inconsistency in the cocktails. No two cocktails tasted the same. There was either too much lime juice, or not enough simple syrup. But the bartenders were great at remaking drinks, if needed. For about a week, we relaxed, caught up on sleep, ate incredible food, dipped our toes into the ocean, and left feeling rejuvenated and ready to tackle anything! Even though this is a big resort and was otherwise "busy," it never felt that way. Can't wait to return!

Warning. This property is in complete shambles and should lose the Hilton and Conrad franchise…read more Took 3 rooms to get running water. My recent stay at the Conrad Tulum in Mexico's Riviera Maya was a letdown that felt eerily post-apocalyptic, marred by a property in terrible shape and plagued by failed maintenance. On a positive note, the staff did their best to salvage the experience. Yessica, in particular, was incredible--her attention to detail and warm hospitality made us feel cared for in a way that almost justified a 5-star rating. She alone is the heartbeat of this place, keeping it from complete collapse. Daniella, the Cebu club manager, also stepped up when we arrived to a messy situation. We had to switch rooms multiple times due to no running water, but Daniella secured us a suite. Though it, too, lacked water at first, her team fixed it within an hour, and the rest of our stay was at least in a functional room. Beyond the staff, though, the Conrad Tulum was a shadow of what it should be. The lack of water was pervasive and unsettling--every pool had such low levels that the infinity-edge designs, a big selling point, were reduced to shallow, stagnant disappointments. Showers by the pool and beach? Not a drop. One day at the Cebu club lounge, the toilets wouldn't flush, and I was handed a dirty bucket of water to pour over my hands--a grim, almost dystopian moment. The entire property felt like it was crumbling, a decade past its prime, with broken water features and a pervasive sense of neglect. It was as if we'd stumbled into an abandoned resort after some unseen disaster, far from the polished luxury promised by the Conrad name and Hilton standards. Sadly, I can't recommend this place. Yessica and Daniella were rays of light in a bleak experience, but they can't overcome a property that feels post-apocalyptic in its disrepair. The failed maintenance and lack of water everywhere dragged what could have been a paradise into something far less--disappointing and unworthy of its brand. The spa was the only good thing about this property and it was incredible. Stay at the Mayakoba properties, fairmont is far superior.

5/5 for the service, the view, overall bang for buck…read more Getting here (4/5): various ways to book. They have solid email communication. We reached out to them multiple times for various reasons like their weekly classes and events, reservation details, etc and always heard back within a business day. Parking available. The guards help you park or find parking if they run out of space. They're amazing! Location is perfect for exploring tulum hotel,resort,night scene. Service (5/5): whether it's storing bags post check out, requests related to room, or anything else, they have got you, your back and the kitchen sink! You feel royal, you feel cared for here. They have weekly yoga classes, moon ceremonies during full moon, and packages or tie ups with companies that do the temescal ceremonies or QR tours. We were running late to some restaurant reservation and the front desk even made sure to move it for us. Rooms (4/5) - 100/5 for the view, the vibe. One point off because it's basically in the wild so you have tons of mosquitoes and spiders. They hooked us up w traps and sprays but it was a sudden change to come back to so many flies, so be wary. Food (5/5): reservations include breakfast every morning. This includes tea or coffee, one of the two fresh juice options (green juice and some fruit juice like watermelon or orange), fruit and yogurt plate, and egg dish of your choice - traditional eggs, chilaquiles, omelette, etc. The only downside to them is the mosquitos honestly but not something they can control or block. DO NOT stay in playa del carmen or cancun, go here.

Appreciation post to one of my top favorite stays. If you're…read morelooking to stay Tulum, I HIGHLY recommend staying @duneboutiquehotel !! They have so many options like an all inclusive package or you can do it how we did it! Great rates, welcome drink, free breakfast, and if you book 4 nights you can get a little freebee excursion of your choice! The breakfast isnt your standard included breakfast. Staff would bring out fruit, yogurt and granola with freshly squeezed juice and big smiles every morning. After a night on the town this was the best way to start our days. After that, you could select from different eggs and protein breakfast options! Ask for the house habanero sauce! Every single person working there was amazing and felt like family. I literally cried when leaving! They're walking distance to so many cool beach clubs, restaurants, and shops! Across the street you can rent atv, or bikes and head to town for somthing a little more reasonably price! But really if you need anything at all, ask Cooper at the front desk and he'll take care of everything. Truly so many options and will forsure be coming back! Miss you guys! Thanks again Cooper, Michelle, and all the amazing staff working there! You made my 30th birthday a dream come true!

Spent 5 days here for a wedding and what a blast!…read more The resort is glamping style. Our room was ocean front - beautiful sun rise, ocean views, very comfortable room. The staff here has been fantastic. Working around the clock in service of the guests Beautiful experience of ocean and woods Good menu for breakfast and meals. Mediterranean inspired southern America foods Have to be here to experience

Overall, we had a pretty good stay and are glad we experienced it. The property itself is…read morebeautiful, and we got lucky with a stretch of amazing weather, which definitely helped. The food was a highlight. The included breakfast was fantastic every morning and absolutely worth taking advantage of. We also had dinner on property one night and it was excellent. A little pricey, but that's pretty much expected. A couple things kept it from being a perfect stay. Some of the rooms are really close to the road, and in our first room all we could hear were trucks and cars going by. Not exactly the relaxing nature sounds we were hoping for. We ended up switching rooms because the toilet wasn't working properly, and thankfully the second room was much better. One thing worth mentioning that the hotel has zero control over is the amount of sargassum seaweed on the beach. The smell was pretty rough during our stay, but that's just nature doing its thing and not something I'd hold against the property. Not sure we'd stay here again, but we're definitely happy we went. It's a unique experience, the food was excellent, and the property is stunning.

Be Tulum is a beautiful property on the surface, but the guest experience is a constant struggle…read moreagainst failing infrastructure. We dealt with a non-functional HVAC system (requiring us to empty a dehumidifier every three hours), inconsistent hot water, loose door handles, and a broken safe. The most disappointing part was management's response. While we raised these issues repeatedly, the 'fixes' were either temporary patches or entirely ignored. It is exhausting to spend a luxury vacation acting as your own maintenance coordinator because the hotel fails to address basic room functionality.

This part of Tulum is beautiful, but the hotel does not live up to its luxury marketing and makes…read moremoney by scamming you. We were charged $150 for "minibar" items like small nuts and lotion that were left around the room, despite the worker telling us that only items in the fridge were part of the minibar. They make it seem like basic items are included with the (already expensive) room, and then turn around to charge you exorbitant prices. Certain items are included (the incense around the room and in the bathroom) while others are NOT (the incense on the table), with no clear indications of what is an additional cost. And certainly no price list for the items (which makes sense, since they charged us nearly $50 for a tube of aloe). Aside from profiting off of this miscommunication rather than correcting the issue, the service and basic amenities of the hotel also did not live up to expectations. The room's safe was inoperable and required a technician to come fix it. The de-humidifier was out of maintenance and beeped all night the first day, keeping us up all night. They forgot to include a hairdryer with the room, and then forgot again to bring us one after we called them about it. These issues should not have happened in the first place, and response time to fix them was unacceptable. I would recommend staying in one of the many other beautiful hotels in the hotel zone, not this one.

One of my final meals in Tulum was at Hotel Tata and it was a great end to my trip there. Its a…read morebrand new (4 months old) luxury beach front hotel. We sat in their beach front restaurant and buried our feet in the soft white sand. Our server Benjamin was fantastic. We struck up nice conversation in both in both English and Spanish. My gf and I actually weren't that hungry so we ordered the carne asada tostadas and the pollo criollo. I order a margarita which was good and my go to, a caipirinha that was executed perfectly. I also tried their piña colada. It was large and exactly what a piña colada should taste like. When the food arrived the first thing that I noticed was how beautiful it looked. I loved their plating. The tostadas were really good and true to traditional mexican flavors. The pollo criollo which translates to chicken creole wasnt bad but to be honest it wasnt what I expected. It tasted more like a take on bbq chicken and anything resembling the creole flavors I am familiar with. There was a bit of mix up on happy hour and we ended paying significantly more for our 4 drinks than initially promised. Our total for the meal was about $1000 pesos. Afterwards we walked about 50 meters and went for a swim. Their piece of beach is nice. Its not as crystal clear and twig free as the northern beaches like parisco (sp) but its still really warm really clean and really nice and without the huge crowds. Its far more relaxing because its almost as if you have it to yourself. We werent staying in the hotel but also wanted to add their rooms looked nice as hell.

I enjoyed my stay at TaTa Very much and although i'm not one to write a long review, my stay…read morecompelled me to do so. Check In: We were greeted by a smiling staff and 2 amazing drinks! They were very friendly and informative. Common area: It's like walking through a a magazine picture, the property was very cleaned and well kept. They have Hammocks sprinkled around the property, one night I took a peaceful nap on one. Highly Recommended. Rooms: Super Clean, Spacious, A/C, Fan Internet Hook up/ Wi Fi.. Comfortable bed and all the amenities needed. The entrance to the room are 12 feet french doors, so you can lay down and just take in the beach breeze Food: Although I only had the breakfast, it was delicious, best egg Benedict I've ever had, i also recommend their chiquilladas (Somebody spell check that) Drinks: I don't remember the last time I've had better drinks, well balanced, the sweet ones are not saturating, also they're mixed drinks is about a half a gallon.. they're huge! Notable employees: Rafael - Breakfast Filly - Happy Hour Carlos- Reception The Landscaper- Although i didn't interact or talk to him This man works nonstop, his work ethics is unmatched. These people are there to please and made me feel at home. Cons: -Getting in and out of the pool is tricky -The entire coast of Mexico has a lot of seaweed, but the hotel cleans it up every other day Wow.. that was a lot, Somebody nominate me for Yelp Elite...

Service - we were greeted with a mini bevvies & someone even came with a wheelbarrow to bring our…read moreluggage to our rooms. everyone in the wellness center was extremely friendly and helpful. we had a few instances at the restaurants where people did not come over to seat us or take our orders and we had to flag someone down. not sure if that was because we went during off season. overall - very friendly & helpful. ambiance - the check-in area is outdoors with a cute lounge area. you walk down a sandy path towards the bungalows/units. you def feel like you are in the jungle with all of the plants & creatures (geckos, birds, iguanas, bugs). the different restaurants have different vibes. rooms - we opted for the bungalow **NOT THE SAME AS A STANDARD ROOM* which was basically a tent w/ an outdoor bathroom. meaning yes - you are going to be shitting & showering with the creatures. and everyone will be able to hear you! i thought it was going to be cute, but i got over that very fast & wished we got gotten either a standard room or upgraded to a bathroom that was indoors. it was kind of cool to shower next to a palm tree, but not so cool to have to pee with the possibility of a gecko falling onto your head. we did have AC though which was essential! activities - * cacao ceremony: beautiful ceremony. made me think of chocolate in a different way. held on-site and in the yoga shala. * yoga (2 different sessions): we tried to do the off-site yoga and we did not sign up early enough so we got turned away! so we did yoga on-site (again at the yoga shala). exercise has not been a focus of mine so it was TOUGH! but there were different levels and classes available. i appreciated both even if i struggled. *ice bath (private): i loved this. we did breath work beforehand. then we each got into the bath for 3 mins. our instructor was great. also held at the yoga shala on-site. food - 2 restaurants on-site. macondo was only open the first night we were there. which i was very sad about because they had the best hummus & pita. they also had a DJ so the place was insanely packed. very chill atmosphere with the couches. the other resto option was la popular which was on the beach. we had most of our meals here which was nice to be ON THE BEACH. but beware of creatures - birds stealing food & shitting on you. & iguanas crawling under the tables. ceviche from here was *chefs kiss* who would have thought grapes and shrimp went well together. !! TIP !! Bring bug spray or some bug repellant. we got eaten up. by the end of the trip i prob had over 50 bug bites all over. very very rough!

We needed a quick escape and decided to come to Tulum for a few days…read more We saw a few YouTube videos on Nomade and thought it looked beautiful so decided to stay here. First, let me just say that taxis and parking in tulum are insane. Despite this being a high end resort there is no shuttle for guests and no parking. So you're beholden to leveraging their bikes which you can rent for free between 12-5 daily or the ridiculous taxis waiting outside the entrance. If you do choose to rent a car, parking is street only and this seems ridiculous for a resort. I will note on their website they say they have parking but when we reached out directly to the hotel to inquire about parking (because we were considering renting a car) they explicitly told us it was street parking only. Ok, since we are on the negatives I'll continue by noting that check in isn't until 4pm daily so an early arrival means you can hang out in the public areas but just be aware of that when you dress for an early arrival. The other negatives, our beach access suite (the second most expensive room/suite available) did have its own pool and outdoor seating area but this area only got early morning sun. This made the area not very enjoyable to use for the majority of the day because it was fully enclosed/shaded and the "lounge area" was a couch so not ideal for lounging. Additionally, we saw a few crawly uninvited guests in our room. Ants in our toilet room and then a rather large cockroach on our sink/vanity area. With the indoor/outdoor nature vibe of this resort these guests I'm sure are a common nuisance but definitely not what you'd expect for $1000/night. The area of the resort is very intricate and maze like and while this weaving of the jungle/beach is a vibe it for sure it is not accessible to anyone with mobility issues. One of the main dining areas also offered primarily low/backless seating so again, not the best for comfort or accessibility. We also had power outages our last night - this definitely made the room pretty humid and difficult to sleep in (but the storm was great to listen to and watch). For a place like this and a per night rate as high as they charge, they should have dependable generators. Also, not necessarily a negative but important to note, there are no TVs in any of the rooms, so bring a few great books and indulge in the activities and conversations with your fellow guests. The resort does have great beach accessibility with plenty of loungers for guests. But the area also had a LOT of people walking around during the day selling various items. This definitely made it feel less like a private beach and more just like a public one which was again, disappointing. The last negative I will give for this place is we did meet up with friends who live in Tulum and who came over to join us for a lounge-y day and despite again, having one of the most expensive per night suites they did try to charge us for their "day passes". Thankfully, they said they'd make an exception which honestly, shouldn't even be a discussion given the room cost and the fact that we ordered food and drink throughout the day and had it charged to the room. So now for some highlights - as the YouTube and instareel highlights will showcase the resort itself is very "vibey". The suite we stayed in was nicely appointed and did have lots of big spacious windows providing great sea views and sounds. The bed was very comfy and big - plus the room came with a separate large seating lounge area. The pool and water feature was beautiful but again because it was shaded for the majority of the day the water remained pretty crisp. Another positive is there are daily activities you can sign up for and experience - including various yoga, sound bathing, and a really cool bonfire and stargazing. The main eating area also had live DJs and music on the nights we stayed and that was great to have available. The food was really tasty albeit very tourist priced. We enjoyed snacks on the beach (the tuna tartar and guacamole were both super fresh and delicious) and dinner at Mercado the first night (taboule salad and a great Mediterranean take on a taco). Both of these dishes were tasty and big enough to share. Our booking did include a daily breakfast but ordering more than one coffee resulted in a charge and that seems pretty petty when the cost per night is over $1000usd. It's also important to note that if you have an early check out, and pay for the breakfast, your option on your departure date is a sad boxed "lunch". This again, is wildly unacceptable for the cost. Guests leaving early should be able to place a breakfast order to go the night before their departure and not just be given a sad, tasteless boxed option. All in all, it was a great getaway for us because we were able to switch off but we'd not recommend this as a place that's worth its nightly rate. If we come back to Tulum we will for sure look for different accommodations.

I don't know why this only has 3.5 starts. I give it 10/10 and recommend for a peaceful getaway. My…read morehusband and I LOVED how secluded and private this place was. It is very close to restaurants and about 10 minutes from the city. Very clean and staff were so friendly and accommodating.

We absolutely loved our stay at Maria Del Mar! Everything about this property was beautiful and the…read moreservice was excellent. As soon as we entered, we were greeted by friendly staff and received welcome cocktails that were so yummy! As a boutique hotel there aren't many rooms, which I loved because they can give each guest individualized attention. The staff makes everyone feel so welcomed and they are easy to get in touch with if you have any concerns. The room was very comfortable and came with organic toiletries and bathrobes. The rooms were a bit dimly lit, but that wasn't a problem at all as you can just open the windows and take in the bright Caribbean sun. The pool and hammocks were great to use and the property also has its own beach which was lovely! The restaurant is also good and right on the beach! You must try the fresh guacamole and margaritas! The location is ideal as it's right across from a convenience store, ATM, and close to the bar and restaurant Mateos, but I'd also recommend going a little more south for other restaurant options. It's also just a short bike ride or taxi over to the ruins! Would love to stay here again if I come back to Tulum!

My Boyfriend booked the beach front room, he was disappointed because there were a lot of dried…read moreseaweed along the beach. It didn't look like the pictures he saw. Our room didn't have a refrigerator. AC unit wasn't blowing cold air. Feels like only the fan was on. In the middle of my hot shower, the water became cold. It ran out of hot water within 5 minutes. Overall service was okay. The only positive about this place was the room setting. Very romantic and the view was beautiful. If you like quiet, this hotel would be great for you. No clubbing here. I tried there foods at the restaurant, jumbo Shrimps and Tuna salad. All I can say, delicioso !!!! 5 stars for the restaurant

We LOVE us some HIP HOTEL! My partner and I travelled to…read moreTulum for a week and Hip Hotel took fantastic care of us! Cynthia, Natash, Pedro and Chucho at the front desk welcomed us and got us to our room and set up with all we needed with a breeze. We even upgraded to an Ocean Front room when we got there with ease. We can be particular people and the staff at Hip Hotel were patient with us and went above and beyond our request. Upon arrival, we met Luciano at the restaurant when we ordered some tacos to hold us over till dinner. Luciano was one of our favourite parts of our visit! He took such great care of us as our waiter at the restaurant. We literally ate there every night of our stay for dinner but one because we enjoyed his conversation so much. We made a new friend! And, his professionalism and efficiency were impressive! We received spa services that were full of magic and healing. We experienced a massage that involved Mexican healing rituals that pleased all the senses! Shumara (My apologies for the misspelling of any names) is a true healer. Do the spa! so good! Breakfast was brought to our room by David, Jorge, and Jesus on different days and all these gentlemen we kind, communicative, very pleasant and fun! During the day at the Beachclub Isal and Juan were so attentive we barely had to ask for much,they were always checking in with us. Miguel worked the night shift and he was kind enough to share with us that there was a meteor shower while we were there and told us to look up at the sky. We saw 14 shooting stars in just a few minutes. Miguel was very interesting and a joy to talk with. Again, we made a new friend! The rooms were great and perfectly simple. Clean. And, the housekeeping staff were all attentive to keeping things sanitized. No TV, wifi was available mostly around the beach club area. This really was our home away from home. And, it was the staff that made it that way! Also, Cynthia at the front desk was so good about helping us with any activities or outside dining reservations. We will definitely be coming back to Hip Hotel. We feel like we extended our family. I hope I didn't forget anyone.. Thank you Hip Hotel staff for a fabulous, relaxing, peaceful, FUN Caribbean beach experience!