Stayed here with my family overnight. First impression was from staff. As we were unloading our…read moreluggage from the taxi the lady at the front desk quickly grabbed the cart and started loading our luggage in the cart. Impressive! Quickly after the gatekeeper came to help her and then he offered to take our luggage to our room. Then she helped us on the check in process and offered all the amenities that they had. She also offered the shuttle and recommended a time of departure. Overall I was impressed with their level of attention! We won't have dinner here based on the other reviews...our taxi driver recommended Tacos Mincho (he said across the highway) as the best option for local tacos. I'm going to try it :)

I'm writing again as a flight crew member that stayed here. That said, the hotel staff were all…read morevery kind, especially April. I arrived very late past my check in time due to adverse weather in Houston, and she still took time to help me get my devices online so that I could update my charts and study. Not only that, the breakfast was awesome when I wasn't too early for it! The van took me severely spots saving me after a couple days of über eats fees, and stops at nearby gas stations. The rooms were clean and the only issue I could see is they hired a cheap contractor for the bathrooms that clearly have no clue how to grout. If you're too early for breakfast they offer breakfast bags, Just inform them, and enjoy the pool while you're at it (they have a hot tub, but can't figure out why bent in Phoenix and all). They also have a lot of convenient drawers in the bathroom and bedside that I forget to take pictures of that made my stay more convenient than any other hotel since I began my airline journey along with normal AC plugs and USB next to the bed! This is one of the more comfortable beds I've slept in as a flight crew in a while, so check them out! I only take a star away because three of the drivers were very rude. They wouldn't even acknowledge thanks for rides, took an hour to pick us up once, and some didn't want to help with bags. Felix was awesome though!

WOW! What a beautiful hotel located perfectly in the center of beautiful Morelia. Surrounded by…read moreSpanish colonial architecture block after block. The service at the hotel was amazing! The restaurant service was outstanding & all platters were delicious including desert. We were there for a week and could've stayed longer. Will be making return trip and definitely plan to stay here again.

I come here at least once a year. This is by far my favorite place where our family can enjoy some…read moredelicious food and hospitality. I can't say enough about this place.

We got five rooms. Some were big and nice, some were very small, but decent overall. Hotel is…read morebeautifully decorated and well taken care of. Hot water takes a very, very long time to come out. Mote than 20 minutes sometimes. Room was clean but shower could have been cleaner. Food is decent and service is good. We only had a problem one day because it was my nieces birthday and we got her cake and got together at the restaurant and ordered drinks, they were upset because we didn't get the cake there, but they don't have cakes! We were there for four nights and were not going to let a 9 year old birthday be ruined because of the stupidity of the hotel management, so we cut the cake and sang to her anyway. Here are some pictures of the room I was in. It didn't have a balcony but it still had a nice view.

This hotel is right smack down in the city center. Its main entrance and hallways are beautiful. My…read moreonly issue was that since we wanted a balcony room but there was 4 of us, so it was not available. Which was the main reason why we stayed there. The room we stayed at was nice but did not have a view at all. So, make sure to request a room with a view.

My family and I were visiting Morelia and we have been wanting to stay at this hotel before so we…read morefigured why not. It's close enough to downtown yet far enough to be have a peaceful and quiet stay. It's in close proximity to the zoo and they have a wonderful restaurant on site as well (not included with the stay) but they do have delicious food. The check in process was easy and smooth, the receptionist was friendly and efficient. They offer free parking on site and valet is also very friendly. I love the details of the hotel. All of the bricks through out the property give it the authentic Mexico feel. As you walk along the property you can also notice designs within the brick walls, it's those nice touches and attention to detail that makes this hotel inviting. As soon as we entered our room the bedding and design throughout the room along with the beautiful brick fireplace make it feel like home. The room was very clean and the placement of the table was right next to window, perfect placement to sit and enjoy your coffee. The size of the room was perfect for my family. The walk in shower is a good size and the bedding is comfortable for a good night sleep. I'm looking forward to staying here again on another visit.

I just did a morning at the restaurant and toured the grounds. From the start, greeted and welcomed…read morewarmly from the valet. (Valet is your only option unless you park off the property and down the road.) The grounds... Just amazing. Well, kept, groomed, tranquil, quiet and beautiful. Just look at the pictures as my writing skills are not as amazing as the photos. Immediately greeted by a maître d' and seated promptly. The restaurant was simply decorated finely, the tables set beautifully, music playing at the right level and a quiet place in general. The wait staff was attentive, unintrusive and always available. Our head waiter, Julio was just perfect. The meal was tasty, coffee delicious, the juices fresh made in house. Everyone in my group raved about their meal and I sampled each of them and raved just the same. The coffee was rich and dark served with natural sugar, substitutes and milk. Prices were good, especially for this type of restaurant. The bill for 5 of us, all with drinks and some with appetizers was just about $700 (pesos) with worked out to about $10 (American) per person. With tips, we were about $15 a person. No where in the states could you get that kind of service for 3 times that money. The view here, since it is on top of a plateau looking over Morelia, was just breath taking. (Again, see the photos.) Out door seating with that view was available as well as the indoor seating. There was a grand piano inside the restaurant, so I'm guessing at times they have live music. Also, they have a buffet on Sunday morning that I hope I can experience next visit. Also, as beautiful as the hotel was, I plan on not just eating here, but staying here for my next visit. I will update my review on the hotel when I do, but I'm positive that it will be more of the same 5 star rave. I felt like a million dollars here. I felt pampered and left feeling refreshed, full, satisfied and amazed.

This is my favorite place to stop and enjoy my vacation thanks everyone for the excellent servicesread more

Extremely clean hotel, good parking. No complementary breakfast. However, after seeing the rooms in…read moreother hotels nearby we chose to stay at this hotel. Very somple in color and nothing fancy. We had 3 people, 2 beds for 650 pesos. No bolted lock on door but it is safe. Muy limpio, sencillo. Por 3 personas, 2 camas fueron 650 pesos. Despues de ver cuartos en hotels cercanos decidimos que este hotel era el mejor. Tiene muy bues estacionamiento.