By far one of the strangest hotels I've ever stayed. It's beyond modern. It's .... psychedelic…read more Take one look at the mirror above your bed and you'll be in a daze. The checkered bathroom will leave you in a trance. Aside from the oddities of the room, the staff was very friendly and accommodating. Check-in was smooth. The breakfast buffet is delicious. The gym is way too small for the size of the hotel and the equipment desperately needs to be replaced. The spa looked very appealing, especially the jacuzzi, but I didn't have a chance to experience it.

Recently stayed 3 nights for a business trip. Wow - incredible service first of all. The employees…read morewere incredibly kind and welcoming. Special shoutout to Miguel and Isaac who took great of me and went out of their way to accommodate my food allergy needs! Thank you both for making sure I ate well. Food was great! Only issues were that 1. The rooms were so cold! Heat didn't work and blankets were thin and 2. Wish the stairs were easier to find. Although there are three elevators, they were often full given how many we had there. But this was a very enjoyable stay. Great location and very walkable! Felt clean, safe!

Fantastic hotel! Rooms are comfortable with a nice firm bed. Ample bedroom and bathroom with walk…read morein shower and soaking bathtub. Excellent gym with enough cardio equipment and great set of free weight dumbells a shower and lockers. Great pool and rest areas. Couple of rooftop terraces throughout hotel. Great bar, meeting rooms and business center areas Great location in Santa Fe Cuajimalpa in Mexico city. The best was the staff, quick, friendly and professional. Hugo at front desk does an amazing job. The restaurant is great with social distance and by all means try their tortilla soup, the best I've had. Suggestion is to paint a yellow arrow on the ramp leading to lobby to direct traffic into lobby area. (No knowledge which direction that ramp flows).

No es un lugar para quedarse en bussinees y/o grupos…read more Solicite el cambio de habitación de una cama a dos camas me confirmaron el cambio y no se realizó, Pero ese no es el problema, llegó, en el lobby me dicen que ok y llegó a la hab y UNA SOLA CAMA La habitación las toallas están rasgadas, rotas de las orillas , las puertas húmedas y que creen? En el check out me querían cobrar una toalla porque tenía mancha de maquillaje!!!! Dios mío ósea puede haber sudor, semen orines pero maquillaje No Porfavor

The lobby is very impressive and the reception area very welcoming but the rooms lack air…read moreconditioning and the bathrooms need a lot of renovation. The breakfast was just okay. The wifi connection does not work throughout the hotel. Upon check out, there was no valet to get our car and the receptionist gave an attitude when we didn't bring the remote controls from our rooms as collateral. I ran late for my meeting because check out took so long while the receptionist gave us attitude as though we were inconveniencing her. Sadly, this is probably the best hotel option in downtown, Tlaxcala but next time I'll take my chances on an Airbnb.

We had a lovely stay here! The hotel is beautiful, the rooms are nice, and it was great being right…read moreby the pool (as most rooms are). I was between giving this a 4 and a 5 because it wasn't perfect, but frankly the staff was EXCELLENT so I decided to round up. The pros: 1) Seriously one of the best hotel staffs I've experienced. They were extremely friendly, helpful, and accommodating. We actually got put in a room with an odd sulfur smell first and they moved us immediately and apologized profusely. We had no issues after. They were really prompt at getting our car from the valet, too. 2) Fantastic breakfast buffet, and to add to the excellent staff service, we were uncomfortable eating in the dining room because of Covid and it was quite full, and they served us at the pool where no one else was and it was airy. Really awesome. The food was delicious, especially the tamal and the cannelloni. 3) Every inch of the hotel is beautiful, from the lobby to the dining room to the side rooms to the pool to the outdoors spaces. Cons: 1) The beds are quite hard. If you need a soft bed, this spot isn't for you. I wasn't nuts about the bed but tbh everywhere I've stayed in Mexico has had a hard bed so idk if there's much I can do about that. 2) There were no hangers in our room. We didn't bother asking for them but honestly it's plausible someone stole them because unfortunately people do that. Check in with them on that if you don't have any in your room. 3) The wifi is TERRIBLE. Truly awful. Don't expect to be able to work here if that's what you're trying to do. It disconnects every ten min or so and barely works. I know these cons should bring this to a 4.... But I can't. The staff was amazing and made up for it.